HT204053 I keep getting can not connect to iTunes error when trying to buy in app currency

Anybody else have that issue

Hi Phanton666,
When troubleshooting iTunes Store connection issues, the following articles provide the best information:
First, try signing out of your account in Settings > iTunes & App Store. Once signed out, go ahead and sign back in.
iOS: Changing the signed-in iTunes Store Apple ID account
http://support.apple.com/kb/HT1311
If the above did not resolve your issue, refer to the following:
Can't connect to the iTunes Store
http://support.apple.com/kb/TS1368
If you haven't been able to connect to the iTunes Store:
- Make sure that your iOS software is up to date by connecting your iOS device to iTunes and clicking on Check for Update in your device's Summary page in iTunes.
- Check and verify that you are in range of a Wi-Fi router or base station. If you are on a 3G capable device, make sure that cellular data is turned on from Settings > General > Cellular.
- Check to make sure you have an active internet connection. You can check the User Guide for your device for help with connecting to the internet.
- Check to make sure other devices (portable computers, for example) are able to connect to the Wi-Fi network and access the internet.
- Try resetting (turning off and then on again) your Wi-Fi router
- If the issue still persists see, iOS: Troubleshooting Wi-Fi networks and connectionsor iOS: Troubleshooting Wi-Fi networks and connections.
Thanks,
Matt M.

Similar Messages

  • I keep getting " can't connect to iTunes Store" when I want to buy gold for game of war

    I can't seem to buy gold for game of war I keep getting can't connect to iTunes Store

    Try:
    Best Fixes for ‘Cannot Connect to iTunes Store’ Errors | iPad Insight
    Can't connect to the iTunes Store

  • Ipod touch 1st generation says "can not connect to itunes store" when trying to get free apps.  we have a new computer and i downloaded the newest version of itunes...please help

    I bought my son a 1st generation Ipod touch off of Ebay.  We set it back to factory settings and downloaded the newest version of itunes.  Whenever he tries to download any apps it says "can not connect to itunes"  I have checked the wifi connection and that is working (he can get on safari) and we have the newest version of windows.  He was so excited to finally get his first Ipod and now cant do anything with it...please help

    Try  here:
    Can't connect to the iTunes Store
    What iOS is on the iPod (Setings>General>About>VERSION)?

  • TS1368 I keep getting "can't connect to iTunes" error

    Trying to buy a song from iTunes and I keep getting this MSG, "can't connect to iTunes". I did a hard reset and still won't let me connect. Tried it on wifi & 4g. Still nothing, can anybody please help?

    i have the same issue going on! i thought i was the only one... please help!

  • Ever since I installed the new i0S 6.0 update on my iphone 4s it says "can not connect to itunes store" when I click on the "app store" on passbook. How do I fix this?

    How do I fix this on my phone so I can access the app store and the new passbook app?

    Did you try reinstalling the app and contacting the developer (there should be a contact link on the app's description page in the store) ? If you don't get a reply from the developer then you could try
    'report a problem' link from the purchase history on your computer's iTunes instead of on your iPad : log into your account on your computer's iTunes via Store > View My Account and you should then see a Purchase History section with a 'see all' link to the right of it ; click on that and you should see a list of your purchases ; find that song and use the 'Report a Problem' link (iTunes support should reply within, I think, 24 to 48 hours).
    Some people have had a problem with the 'report a problem' link (it's been taking people to this site on a browser instead of showing a form in iTunes) - if it does that to you then try contacting iTunes support via this page : http://www.apple.com/support/itunes/contact/- click on Contact iTunes Store Support on the right-hand side of the page.

  • Getting message Can not connect to iTunes Store when updating apps

    I'm getting the message can not connect to iTunes Store when trying to update apps. I have tried troubleshooting in every way possible. Help please

    Saw this on another post.
    Applecare Senior Advisor Txx Bxxx (I have his contact info in an email he just sent) just confirmed with me that the problem people are having with the App Store not loading is an apple issue with there servers, ITS NOT YOUR IPAD so don't go restoring it!   It's not happening to everyone however but they are looking into it, its really hit or miss.
    In the meantime ...........
    The Complete Guide to Using the iTunes Store
    http://www.ilounge.com/index.php/articles/comments/the-complete-guide-to-using-t he-itunes-store/
    Can't connect to the iTunes Store
    http://support.apple.com/kb/TS1368
    iTunes: Advanced iTunes Store troubleshooting
    http://support.apple.com/kb/TS3297
    Best Fixes for ‘Cannot Connect to iTunes Store’ Errors
    http://ipadinsight.com/ipad-tips-tricks/best-fixes-for-cannot-connect-to-itunes- store-errors/
    Try this first - Reset the iPad by holding down on the sleep and home buttons at the same time for about 10-15 seconds until the Apple Logo appears - ignore the red slider - let go of the buttons.
    This works for some users. Not sure why.
    Go to Settings>General>Date and Time> Set Automatically>Off. Set the date ahead by about a year.Then see if you can connect to the store.
     Cheers, Tom

  • I am trying to update my iphone 4 icloud but I keep getting can not connect to server when I click on the terms and conditions

    I am trying to update my iphone 4 icloud but I keep getting can not connect to server when I click on the terms and conditions

    " iTunes could not contact the iPhone software update server because you are not connected to the internet.  Make sure your internet connention is active and try again."

  • HT204266 I keep getting "can not connect to app store"

    I keep getting "can not connect to app store"  when trying to download an app. I am signed in but can't work out what is wrong... help

    Does this happen when connected to different WiFi networks at different locations, or just one?

  • HT1725 Can't download an app candy crush for my daughter, it starts then cancels, the message I get: can not connect to iTunes store. Please help

    Can't download an app candy crush for my daughter, it starts then cancels, the message I get: can not connect to iTunes store. Please help

    See if a reset works?
    Press and hold the Sleep/Wake button and the Home button together for at least ten seconds, until the Apple logo appears.

  • Just updated to new iOS 6 on iPhone 3G. Get 'can't connect to iTunes' message. Tried the setting date and time trick but still no success. Any suggestions for 3G iPhone?

    Just updated to new iOS 6 on iPhone 3G. Get 'can't connect to iTunes' message. Tried the setting date and time trick but still no success. Any suggestions for 3G iPhone?

    also must mention i have never had trouble that i couldn't fix on itunes but all of this has started since i have been using icloud for basic backups hope this helps solve problem

  • HT1689 Getting a message to contact itune support when trying to buy some game money to play

    Plz help Getting a message to contact itune support when trying to buy some game money to play

    How did you contact them and what reply did you get ? If you haven't already done so then you can contact iTunes support via this page and ask them why the message is appearing (these are user-to-user forums) : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page

  • HT4623 iPad. Can not connect to iTunes Store when wishing to download App ?

    Recent problems with downloading Apps and updating of software. Message labels read respectively -
    "Can not connect with iTunes Store"
    "Unable to check software update due to error"
    Have I missed something obvious?

    The Complete Guide to Using the iTunes Store
    http://www.ilounge.com/index.php/articles/comments/the-complete-guide-to-using-t he-itunes-store/
    Can't connect to the iTunes Store
    http://support.apple.com/kb/TS1368
    iTunes: Advanced iTunes Store troubleshooting
    http://support.apple.com/kb/TS3297
    Best Fixes for ‘Cannot Connect to iTunes Store’ Errors
    http://ipadinsight.com/ipad-tips-tricks/best-fixes-for-cannot-connect-to-itunes- store-errors/
    Try this first - Reset the iPad by holding down on the sleep and home buttons at the same time for about 10-15 seconds until the Apple Logo appears - ignore the red slider - let go of the buttons.
    This works for some users. Not sure why.
    Go to Settings>General>Date and Time> Set Automatically>Off. Set the date ahead by about a year.Then see if you can connect to the store.
     Cheers, Tom

  • My iPad can not connect to iTunes store when I'm trying to sign in

    What should I do.. When I'm signing in to my iTunes store it kept saying I can not connect to iTunes store

    The Complete Guide to Using the iTunes Store
    http://www.ilounge.com/index.php/articles/comments/the-complete-guide-to-using-t he-itunes-store/
    Can't connect to the iTunes Store
    http://support.apple.com/kb/TS1368
    iTunes: Advanced iTunes Store troubleshooting
    http://support.apple.com/kb/TS3297
    Best Fixes for ‘Cannot Connect to iTunes Store’ Errors
    http://ipadinsight.com/ipad-tips-tricks/best-fixes-for-cannot-connect-to-itunes- store-errors/
    Try this first - Reset the iPad by holding down on the sleep and home buttons at the same time for about 10-15 seconds until the Apple Logo appears - ignore the red slider - let go of the buttons.
    This works for some users. Not sure why.
    Go to Settings>General>Date and Time> Set Automatically>Off. Set the date ahead by about a year.Then see if you can connect to the store.
     Cheers, Tom

  • Why won't my iPhone 6 connect to iTunes store when trying to make in App purchases?

    Why won't my iPhone 6 connect to the iTunes store when trying to make in App purchases? Wifi and internet are working properly and all login/billing info is correct. Any thoughts?

    Go to settings/itunes & app store tap on the apple ID then view Apple ID then tap on payment information and check that all is correct

  • I.tunes keep getting message not connected to the internet when I am

    I keep getting message I am not connected to the internet when I try to access itunes store when I am connected

    Hey confused joseph,
    Thanks for the question. I understand you are experiencing issues connecting to the iTunes Store. The following resource should help you troubleshoot these issues.
    Can't connect to the iTunes Store
    http://support.apple.com/kb/TS1368
    Thanks,
    Matt M.

Maybe you are looking for