HT204053 iCloud document sync being strange

I'm having an issue with icloud documents. I have 10.8.2 mac software, the iphone 5, and an ipad 2 (both of which are on the latest ios). They're all synced to the same @me.com account, so the documents should be showing up correctly in Pages. What's weird is that all three are showing different sets of documents!
I've attempted to simply copy the ones I want and delete the rest, turning all of the syncs off so that I can manage it through the website iCloud/iWorks so I can get them all back to working order. In iWorks, I've deleted everything. When I go back into iWorks... they're still there, undeleted! What's even stranger, if I hit refresh, it'll go between two different sets of documents (one that was on my ipad, one that was on my iphone).
How do I reset documents so that I can simply start over? This is rediculous!
Thanks!

It actually goes pretty fast once you are on a WiFi connection. I found an open WiFi connection at Starbucks and when i got back to my desk the files were all there on the web site. I fond the Use Cellular connection to sync in settings and decided that I didn't need to sync my docs all the time so I will just wait to connect when I can get to a WiFi.
Now I just need to figure out how to sync my contacts. iCloud doesn't seem to play nice with Google contacts when they are on an Exchange connection.

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Icloud document sync broken on one account

I hope the community has found a solution to this...
i have two different icloud accounts. One, my main account, has 20gb of storage, and is my email address. The other, has 5gb, and was opened to test this issue.
when i use the first icloud account and attempt to sync certain application (instacast is the main culprit), the program reports that the program is unable to get data from sync services. when i go into the icloud area and serch for the paritcular document, the ipad/iphone both report, that the program isn't storing data on the icloud account.
when i use the second icloud account and attempt to sync instacast. it works as expected, and sync's across my iOS devices with ease. it does fail from time to time, however, the built-in reset feature does a decent job of fixing the sync issues. else, going into the icloud panel in settings, shows the program storing one document, which is easy to delete, and sync starts to work once again.
i'm guessing that the first account which continues to fail has soemthing stuck somewhere. i've tried to examine the folder on my MBP entitled "mobile documents" within the library, but much to my discontentment, the folder doesnt exist despite my attempts find it or create it.
what gives? is there anyway to purge icloud document sync on my main account?

Your question is about *.Mac Sync*, not iSync. iSync only syncs to mobile phones and PDAs, not Mac-to-Mac.
The *.Mac Sync* forum is here:
http://discussions.apple.com/forum.jspa?forumID=957

Icloud document sync issue between ipad and mac

So was very excited when mountain lion could sync my spreadsheets (numbers) documents with my iPad, but having a weird issue (I think).
So I took one of my spreadsheets from my Mac, and moved to iCloud. Opened it up in Numbers (Mac), made a few changes, and saved it.
Now I go on my iPad, I see it. I open it up - great.
Now for some reason, I have a duplicate spreadsheets named 'Untitled'. I have no idea how it got there, I am not sure what happens if I delete it (or if I should).
Anybody know whats up with this?
Thanks -

When you place a document into iCloud from your Mac and then try to open it on a mobile device, you will be given the option of opening the original document or opening a copy. It sounds to me that you have chosen to open a copy.

HT204053 iCloud wont sync devices

How can iCloud sync my devices (for photos, etc) if both my iPad and iPhone were required to have different Apple ID's on initial setup? My iCloud account names cannot be changed on my devices. I'm confused on how to get my content synced via the cloud.

Navigate to Settings > General > Restrictions (enter your passcode if required-this may not be the same as your screen lock code), scroll down to the section 'Allow Changes' and ensure you are allowed to make changes to 'Accounts'.

Can iCloud documents stay in sync in the background on iOS devices?

Hi everyone.
I've been using iCloud document syncing for a few years and now I feel a little bit puzzled.
My DayOne app on iPhone & iPad only start downloading entries after I launch the app. Is it true that I have to open the app for iCloud documents to start syncing? Or is it supposed to sync in the background (periodically or pushed) and that I just do not get it work?
The same goes for my Readdle Documents app. Everything starts syncing when the app is open and active. Is that the way iCloud document should work?
(I am running iOS 7.1 on iPhone 5 & iPad 3, OS X 10.9.2 on MBA 2013; iCloud documents set to ACTIVE on all devices; background apps are all turned ON for both iPhone & iPad.)
Thanks.
-Teng

Many thanks to @randers4
Just can't believe Apple do not sync docs in the background (still do not after 3 years)

Does iCloud Documents work with FileVault 2? I am having problems with synchronisation of documents.

I am having problems wirh iCloud document sync. I am wondering if it has anything to do with have FileVault 2 switched on on one of my MacBooks (and not on the others) or whether it is a network problem. Most of the time I am connected to the internet via O2 WiFi so I wondered if anyone else was having iCloud Document Sync problems on O2 WiFi.
All my iWork docs on the mac and on my iOS devices, OSX and iOS are up to date.

I find the older v1.7.2 has many fewer bugs than the newer V2.0 or 2.0.1.
There are lots of bugs in ADE2.0. (You can have them both installed at once if you like.)
Version 1.7.2, it is a little difficult to find, available on Adobe site for Windows and for Mac.
http://helpx.adobe.com/digital-editions/kb/cant-install-digital-editions.html
The forum software is sometimes corrupting the link above. There shouldn't be a blank in 'editio ns.html'. The following redirects to the same page: http://tinyurl.com/diged172

My iPad won't sync my iCloud documents

My iPad won't sync my iCloud documents,neither will my computer, and I have everything checked and updated. From the "Document and Sharing" box to the password being rewritten a thousand times. I also have space in my iCloud memory. What to do? URGENT

Hello Modean,
It sounds like you have deleted and re added the iCloud account to your iPad but none of the iCloud content will sync to this one device. I have a few things to recommend for you. First, delete the iCloud account again from Settings > iCloud. Then close all the apps on the iPad:
iOS: Force an app to close
http://support.apple.com/kb/ht5137
Double-click the Home button.
Swipe left or right until you have located the app you wish to close.
Swipe the app up to close it.
When you have done that, reset the network settings on your iPad then retest the issue:
Reset network settings by tapping Settings > General > Reset > Reset Network Settings. Note: This will reset all network settings including:
previously connected Wi-Fi networks and passwords
recently used Bluetooth accessories
VPN and APN settings
From: iOS: Troubleshooting Wi-Fi networks and connections
http://support.apple.com/kb/ts1398
If the issue persists, I would next backup your device to iTunes, and restore it:
iOS: How to back up and restore your content
http://support.apple.com/kb/HT1766
Thank you for using Apple Support Communities.
Take care,
Sterling

TS3991 iWork doesn't seem to recognize that I already have the pages, keynote, and numbers apps so I can't use iCloud to sync my documents. How to get my apps recognized?

iWork doesn't seem to recognize that I already have the pages, keynote, and numbers apps so I can't use iCloud to sync my documents. How to get my apps recognized?

Do you have both the OS X and iOS versions of each of them?

I have two AppleID's. Can I set up a new Apple ID just for document syncing in iCloud? How?

I have two AppleID's. Both use known email addresses. I need absolute security for documents. Can I set up a new Apple ID just for document syncing in iCloud? How?

Sorry, I did not mean to imply that security was non-existant or horrible, just it is online, so no absolutes.
iCloud is really not useful, IMO, for collaborating as only you or your AppleID enabled devices can access the files.
I have multiple online storage accounts with the common free services, but my most used is www.box.net. Many document apps will readily support it, and even if one does not, you can use the box.net app itself to access files, then open them in the app usually. And you can share your online folders, with reasonable controls on access to keep control of who can see (and upload or download) what.
A lot of people I know use dropbox as well, but they are usually using paid accounts (often their company sets one up for them to use to exchange files with clients) and I don't know how much better is the security on a paid dropbox account versus a free one. I suspect the free ones are on a par with box.net.
You could also use add security by using some sort of PGP or other encryption tools to encrypt files put up on the shared folder(s). You'd exchange public keys with your colleagues so they could decrypt those files once they download them. That may be overkill for many peoples needs though.
Another option, if you have an online hosting account, is to get one that offers SFTP access and use that for sharing files (the downside of that is having to distribute the password to colleagues, so you could loose control of it if one of them is careless or thoughtless with it). It seems more and more document-type apps for iOS are supporting generic FTP and SFTP as well as the popular free online storage solutions.

ICloud Documents Not Deleting / Syncing

My iCloud Documents and Date information has been corrupted or something.
Basically, I open Pages or Keynote on my iPhone or iPad and with iCloud sync enabled it grabs 2 documents no longer stored in iCloud (at least visible through iCloud.com or the Lion System Preference). This wouldn't be as big of a problem except it shows the progress bar and nothing happens.
Upon trying to create new documents in either of these apps a small arrow icon appears in the corner but again no syncing actually occurs.
I've tried:
-reinstalling Pages and Keynote
-restoring my iPad
-deleting MobileDocuments folder in Lion
-deleting documents out of the preference pane
Nothing works. The data seems to be in limbo somewhere between my iOS devices and the server and now I can't sync any documents.
Apple needs to fix iCloud Documents. Everything else is working as advertised but the Documents / Data portion is awful.
And add sync to the Mac while they're at it...
Please help if you can!

I'm having the same issue with IOS 5.01 iCloud documents. At first, everything worked fine and flawlessly between Pages, Numbers and Keynote on my ipad, iphone and macbook. I recently purchased an ipad2 and iphone 4s, along with a new Macbook air. I could no longer download items on icloud.com (on any computer). Pages documents were mysteriously disappearing and some documents would not load on my ipad. I also had the 'updating 21 documents' with a status bar that didn't move for 8 hours on my ipad. I tried everything: deleted apps, toggled iCloud on and off, logged in and out, restoring all devices, moving to a blazing fast 50MBPS internet connection, and even tried to launch a shoe at the closest cloud I could find outside. None of these efforts succeeded. The Genius Bar and express iCloud support were confused and told me that my incident was isolated. I'm glad I came on here and saw this. Ironically; Contacts, Calendar and Find my phone work perfectly, no problems. Lastly, none of my apps are syncing properly with iCloud either; flighttracker, Soundhound, Djay and iBird. Weird. At one point all of this worked for about a week. Sadly, I ended my genius appointment with 'I think Apple is starting to become like Microsoft'. Sad day. I hope a fix is soon, if anything Apple should give those of us that purchased iphone/ipad iWork software a reimbursement. Its a lousy product and is pretty much useless until this issue is fixed.

ICloud Documents not syncing to Mac

Hi
I have just recently completed a fresh install of Mountain Lion on my Mac Book Pro. Everything is working fine, apart from iCloud documents on not syncing to my Mac. Everything else on iCloud is syncing (Mail, Calender, Reminders etc...) just not; Pages, Numbers and Preview.
I have tried ticking and unticking the Documents and Data tab in iCloud system preferences, but this has not helped. When I look at the "Mobile Documents" folder in ~Library, the file structure is there but no files.
Has anyone got any ideas on what might be the problem?
Many Thanks
James

Save as many documents as you can to your desktop from iCloud.com or from the iCloud document panel in the appropriate Applications.
Turn off document syncing on every device.
On your mobile devices make sure document syncing is turned off not only in the iCloud settings, but also in the settings for each app.
Check the apps on your mobile devices no longer have any documents in them.
On your computer go to system preferences > iCloud > manage and delete any documents you see in your iCloud storage.
Restart all devices.
Re-enable document syncing device by device, ensuring that syncing is working properly before re-enabling syncing on the next device.

ICloud not Syncing Documents/App Data

I got an iPhone 5s this morning, and had previously updated my iPad and iPhone 4S to iOS 7 two days ago. I've noticed today that iCloud seems to not be syncing properly for me. Day One, which uses iCloud for syncing data, perpetually tries to upload from the iOS device but doesn't seem to be reaching the server. Similarly, when I create an entry on one of the two Macs that I sync with iCloud they do not appear on one another. Furthermore, when loading Pages in iOS on the new phone, I don't see any of my documents. I see many of them on the Mac, which I assume are locally cached. I've turned off Document syncing and turned it back on, and have restarted all devices a number of times. Is there anything I can do besides wait for Apple to straighten itself out? Is anyone else having a similar problem?

The previous account was not a MobileMe account prior. Also, it has been syncing perfectly fine for the past two years with Mountain Lion, Lion and iOS 5 up.
As far as getting the data from when I got to counter the other it's not a simple task. You have to make sure you go into each of your apps that currently use documents in the cloud and turn off documents in the cloud for each of the apps. This way, when you remove the iCloud account from settings but it will not remove the associated data from each of the apps. In other words, before you remove the old iCloud account, by turning off documents in the cloud for each of the individual apps The data contained in iCloud documents should be converted into local data within each application. Then after you delete the account and sign in using the new iCloud account go back into each of these applications and turn iCloud syncing back on. This will force the app to move the now local data into the new iCloud accounts document sync sandbox.
The thing to be particularly careful about is making sure that the applications that use documents in the cloud are no longer set up to do so before you remove the old I cannot account. Because when you remove the old I cannot account it will delete all associated documents in the cloud from the device. However, if you have already turned off documents on a per app basis the data contained in iCloud will have already been moved into the local sandbox.
As an added safety measure I would first try to export the data in anyway possible for each of the applications. If the application offers some way of getting your data out of it such as emailing a backup archive make sure and perform this routine as an added safety measure.

Always stay in "wait for sync" state for iCloud document

From yesterday, I can not sync any document via iCloud document service. The documents are in "wait for sync" state forever, both on Mac OS X and iOS. This problem appeared in the Preview app, the TextEdit app, and all three iWork applications. I've tested 2 mac with 2 different network. Same problem.
However, the iCal, Note and Reminder are still working.
Is there anyone who can figure out what the problem is?

https://discussions.apple.com/thread/5325841

Icloud not syncing app documents

I am using an app called MentalCase which uses iCloud to sync data between my Mac and my iOS devices. It is only syncing part of the data. The file is 45MB, but iCloud is only syncing 10.1MB of data for the application.
I deleted the iCloud file (from System Pref : iCloud : Documents & Data : Manage) and toggled the iCloud setting in the app itself, but the file returned to iCloud in its 10.1 form again. Is there any sort of limit to the amount of data a third party can store?
Any advice?

I just retraced my steps, and the data is synced now. I believe deleting the iCloud file and toggling the storage option in the app reset the data.
However, in the iCloud Documents & Data pane, it still shows the document is 10.1 MB (it's 45 MB, and all there).

Reversed iCloud "Document & data syncing" settings

Hi there,
I do have a "really weired" problem.
Using 1 iPhone and 1 iPad (mine) and another iPhone (my wife's) on the same iCloud account.
1) docs (i.e. GoodReader or Pages) generated on my iPad show up on my iPhone, but not on my wife's iPhone. So, my wife's iPhone seems to be "separated" from the other devices, even it's on the same "account".
2) on my iPhone and iPad in "Settings -> iCloud -> Document & Data syncing" it has to be OFF to make Pages and GoodReader show iCloud. If I turn it ON, immediately there's no more iCloud availabe. So this setting is "reverse sensed".
What is more, when I go to "Settings -> iCloud -> Memory & Backup" all devices show the same "usage", only let's say 10MB used it Pages and GoodReader (which is true for my wife's iPhone) even on my iPad there's >10GB of files in GoodReader.
All devices newest iOS.
When I found out files didn't sync to my wife's iPhone (which had the "reverse sensing settings" problem too), I deleted the iCloud account, used a differen account, deleted that too and activated my iCloud account again. That helped switch from "reverse" to "normal" settings.
This didn't help on the other devices (my iPhone and my iPad).
Is there any "RESET on the server-side" to get things running correctly?
Thx & best regards,
Peter

Correction and one more explanation:
Let's say, my wife's iPhone has in GoodReader -> iCloud -> Folder A (with 10 MB) of data-files, but doesn't see Folder B & C,
My iPhone & iPad both have Folders B and C with 1 (not 10) GB of data files, but cannot see Folder A. Everything that's created / moved / deleted shows on the other device (as iCloud is supposed to), but not on my wife's iPone at all.
And what is more, the "Settings -> iCloud -> Memory and Backup" on my two devices shows "10MB used in GoodReader" even if it's 1GB of data in there and "Documents & Data settings" is (and has to be) switched OFF.
At the Genius Bar in Munich Apple Store they were quite puzzled and said there is a Server-Reset, does anyone know how to contact iCloud support for that?
Thx & best regards,
Peter

HT204053 iCloud document sync being strange

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