HT204053 Mobileme Support PLEASE.

i have an mobileme address and cannot remember my password and cant seem to access support to reset it for it was my main apple id for years.

There is no MobileMe any more - it closed last summer - but your ex-MobileMe email address is itself an Apple ID and you can reset the password at http://appleid.apple.com - click 'Reset password', sign in with the address and follow the instructions. If you have an associated separate email address (as you should) a new password will be sent to that.
Once this is done you still cannot access your previous MobileMe email account or other facilities, but you can reactivate the address by signing in in System Preferences (or Settings)>iCloud (Lion 10.7.2 minimm or iOS5/6 required).

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I am a OS10.7.4 user. yesterday i bought a Lacie external hard disk but error message appear said " You cant open the applicant LaCie setup assistant because PowerPC applicants are no longer support". please help me how to connect my mac with Lacie??

i am a OS10.7.4 user. yesterday i bought a Lacie external hard disk but error message appear said " You cant open the applicant LaCie setup assistant because PowerPC applicants are no longer support". please help me how to connect my mac with Lacie??

You do not need the Setup Assistant; in fact, you do not need any software on an external hard drive. I have two LaCie's; I erased the drive as soon as I plugged it in. You will need to format it anyway because most hard drives come Windows formatted. So, if you only want to use it with the Mac, highlight it in Disk Utility and choose Mac OS Extended (Journaled) as the format and the GUID Partition scheme under Options. While doing that, it will erase the drive (and get rid of the LaCie software) - once finished, your drive is ready to use for Time Machine or any other backup plans you have for it.

IPhone 3G little cracking case... Any Support, please?

Dear Folks,
This is my third post regarding my iPhone 3G because the 2 previous ones were deleted by one Apple Moderator (I hope that this one is not because I need help, and I don't know where to find it, please).
In fact, several days ago, after take out my nice protective Belkin Black silicon cover, and take a look around the plastic bottom cover, I discovered it! I was suffering the same cracking case that other user suffered! My beloved iPhone had a hairline casing crack between the earphone jack and the silver trim!... (Although I never drop it and I treated it like a newborn) (I never took so much care with an electronic daily-use device... but I wanted to have it so shiny like the box unpacking first day).
I am in Belgium, so the only Support can be done by the local Mobile telecommunications, but they told me that this kind of defect is not covered by the Apple iPhone 3G Warranty because none kind of Plastic Breakages are not covered, then they ignore me,... but I need to put in contact with Apple Customer Support, please.
Do you know how I can put in contact Apple Support to receive some help for my in Warraty Time period iPhone 3G, please?
Thanks by your help.
Best regards.
P.D. I know that the Apple employees read and manage this forum,... so, Could you show me the way, please?

1) Why I cannot reach Apple for this issue with my mobile phone, if for an iPod Touch I can trough their web directly?
No one here can answer Apple's policy directly. Terms of use forbid us on the right to guess it, and the vast majority of posters don't have any direct affiliation with Apple. If you don't like it, you can always post feedback here:
http://www.apple.com/contact/feedback.html
2) Why I have to pass through MOBISTAR (Belgium) and I cannot contact directly with Apple? This is damaging the image of Apple, which is more shiny and worldwide than MOBISTAR.
The government likely has certain agreements with certain phone carriers who can contract the airwaves. That's the way it is here. Unfortunately it has allowed monopolies to develop, and create untenable situations for the consumers. When certain monopolies contract out their phone service, they end up picking the manufacturers who they think will give the best contract for the carrier, regardless of how the consumer squelches.
3) How many users suffer this issue without complaints thinking that is their fault when it is not?
That's impossible to tell. Apple does not publish lemon figures, and certainly it is hard to tell how much of it is due to abuse by users, and how much is design defect, because many consumers go out there and blame Apple when they've let their dogs eat their phones. I'm not saying that you did, but those not careful with their phones are creating a situation where others have to pay. This is why there are insurance companies for cell phones separate of the warranty.
Message was edited by: a brody
Message was edited by: a brody

Adobe Support: Please Read, New Flash Not Working

Adobe, please read this. My Flash player is not working and I would be happy to help you troubleshoot. I have a completely fresh install of Windows XP on a Dell Laptop and the new Flash Player is not working. I am in the tech field so I will understand most of your requests...Here is my situation.
The problem began just after Christmas when I returned home from holidays and tried to watch videos, which I do all the time for both work and pleasure. Videos would not play in a watchable manner...I could hear audio but video was completely choppy and unwatchable. I researched and researched and implemented many suggestions but to no avail. Thus, I COMPLETELY rebuilt my system from scratch. (I needed to do this anyway since it had been 2 years.)
After the rebuild, on a completely fresh install of XP on a Dell D410 laptop (that was playing all videos just fine a week ago), I installed Firefox, went to youtube which prompted me to install Flash, and then had the exact same problem that I had before the complete reinstall of everything. There are scarecely any variables here other than the Dell Laptop, a standard Windows XP SP2 build, Firefox and Flash.
I think I have narrowed this problem down to two things. One, the new version of Flash.
It's choppy on youtube AND it's choppy on megavideo, the other place where I watch a lot videos.
I then tried on IE, which also prompted for the new version of flash, and also had the same problem. Chrome--same result.
However, this problem cannot be a universal problem with Flash otherwise nobody would be able to watch any videos onlline.
This leads me to the second problem, which a complete hypothesis but it seems to be the only thing left: my Dell laptop.
I have noticed that some of the other folks with reported problems, who mention their system type, are also using Dell laptops. Mine is an older d410, but as I said, it was running every video just fine up until a week or so ago when all of the sites forced me to install the new version of Flash. Most Dell laptops use a common video driver set and this is what is leading me to this conclusion.
So, could this be a problem with the new Flash and Dell laptops (or systems that use a common video driver)? As a reference point, my "display adapter" says "Mobile Intel (R) 915GM/GMS,910GML Express Chipset Family".
Viewing videos is part of my job (and entertainment) and I cannot do anything right now.
Someone out there...please hlep. Adobe, where are you? We are here providing you with all of the information that you need....

Thank you for this response. Apparently, Adobe does not provide support since this is a free product.
However, Adobe, I need your help.
In summary, I have a fresh build of Windows XP, SP2 on a Dell D410 and the Flash player does not work. This affects at least 50% of the sites I visit. Right now, I simply have the Flash Player uninstalled and can surf the net rapidly. Once I install it, I am back to a crawl and still cannot affectively watch any videos (they all have extreme video choppiness but the audio is fine).
I need your help, Adobe. Everything was working fine until 2 weeks ago. It is unfair of you to distribute a product like this, force everyone to use it, and have it not work for some of us.
So far, this free product has cost me hundreds of dollars as a good part of my job is reviewing videos.
Many have suggested that I buy a new computer to fix the problem.
Is this really necessary?
Adobe, I am a man in need...please help me...
(PS: I am not the only one. I have also entered my problem here http://www.google.pl/support/forum/p/youtube/thread?tid=6039f438d085295f&hl=en&fid=6039f43 8d085295f00047c7e3182b625 to no avail.
And I have done more research than you can imagine. Here are a number of sites where people are reporting problems with Flash:
Streaming videos are choppy all the sudden.... - CPUs - CPU-Components How do I resolve choppy/jerky video in Firefox? - YouTube Help Videos are choppy, Audio distorted. - YouTube Help DIYnot.com > Youtube stopped working "JavaScript turned off" youtube is not working - YouTube Help Flash sound stopped working. | Ask MetaFilter Anyone have problems with Youtube freezing? - Software - Non-Gaming - Discussion Forum | Eurogamer YouTube videos freeze after a second - Google Chrome Help My Comments on Video Problem Flash Player 10 memory leak!! Graphics - Customized computer manufacturer graphics driver is detected AfterDawn.com: Guides: How to play FLV files Adobe Forums: Adobe Support: Please Read, New Flash... Adobe Forums: Flash Stopped working
Obviously, I have still not found an answer to my problem. Please help me.
Thx,
Richard)

Hi support please help me to sync my ipod and iphone 5 . Since i have installed new itunes version 12 , i am not able to sync to transfer data to my devices through itunes. I think there is some issue with tunes new version .kindly support ASAP. Ra

Hi support please help me to sync my ipod and iphone 5 . Since i have installed new itunes version 12 , i am not able to sync to transfer data to my devices through itunes.
I think there is some issue with tunes new version .kindly support ASAP.
Rachna khanna
[email protected]

you might need to buy a new cable from the apple store.

I just updated my iPhone 5 from virgin mobile to ios7, and upon the normal setup i find that i my sim card is not being read; apparently now it isn't supported. please someone help me.

I just updated my iPhone 5 from virgin mobile to ios7, and upon the normal setup i find that i my sim card is not being read; apparently now it isn't supported. please someone help me.

my iphone is and has been locked to one carrier. all i've done is a software update to ios7, like all the other updates since i bought the phone when it was released. same carrier, same sim card. :/

Could someone from support please post a credible fix for the fact that the Dreamweaver preview feature hasn't worked since FF3.6 came out, and still won't work in FF3.6.10

Ever since FF3.6 came out there has been an issue with the Dreamweaver preview feature. As a result, I uninstalled 3.6 and am hanging out with 3.5.9 until this issue is resolved. Every time a new version of Firefox comes out I do a Google search to see if the issue has been resolved. I just did another search, and as of 9/23/10 with FF3.6.10 this issue is still not resolved. Could Firefox Support please provide a credible article about resolving this issue. People have been posting about it for years, and the only useful advice I have seen is for people to go back to 3.5.9 !?
I am currently working with Mac OS10.4.11, and DW CS3, but I have seen people post about having this issue with Mac OS10.5 and DW CS4 and other configurations, so the problem seems pretty universal.

A Dreamweaver CS user came up with a fix for Dreamweaver: <br />
http://solutions.marketingmedley.com/
There is a $5.00 fee for that Dreamweaver fix. That website and the fix are not associated with Mozilla in any manner. Support for that fix is provided by that that website via email.

I can't connect to iTune Store nor to radios, with the aid of iTune,check for updates, these last two from aid, but if you communicate with support.Please the answers in spanish.

I can't connect to iTune Store nor to radios, with the aid of iTune,check for updates, these last two from aid, but if you communicate with support.Please the answers in spanish.

Back up all data.
Unlock the Network preference pane, if necessary, by clicking the lock icon in the lower left corner and entering your password. Cllck Advanced, open the DNS tab, and change the server addresses to the following:
          8.8.8.8
          8.8.4.4
That's Google DNS. Click OK, then Apply.
In Safari, select
          Safari ▹ Preferences... ▹ Privacy ▹ Remove All Website Data
and confirm. If you’re using another browser, empty the cache. Test. Any difference?
Notes:
1. If you lose Internet access after making the above change to your network settings, delete the Google servers in the Network preference pane, then select the TCP/IP tab and click Renew DHCP Lease. That should restore the original DNS settings; otherwise restore them yourself. Remember that you must click Apply in order for any changes to take effect.
2. I don't use Google DNS myself, though I have tested it, and I'm not recommending it or any other DNS provider; the server addresses are offered merely for testing purposes. There may be privacy and technical issues involved in using that service, which you should investigate personally before you decide whether to keep the settings. Other public DNS services exist.

My app market isn't reconising my bank account details, it say for assistence contact support please help

my app market isn't reconising my bank account details when i try and purchase a app , it say for assistence contact support please help

To Contact iTunes Customer Service and request assistance
Use this Link > Apple Support iTunes Store Contact

'itunes requires a new version of apple mobile device support please uninstall both apple mobile device support nd intunes then install itunes again'

im trying to sync music from itunes to my iphone from the computer and everytime i go to plug it in a box comes up and says 'itunes requires a new version of apple mobile device support. please unistall both apple mobile device support and intunes. then install itunes again' i have tried installing itunes many times but this keeps popping up. i dont know what i need to do or what im doing wrong??

Let's try a standalone Apple Mobile Device Support install. It still might not install, but fingers crossed any error messages will give us a better idea of the underlying cause of why it's not installing under normal conditions.
Download and save a copy of the iTunesSetup.exe (or iTunes64setup.exe) installer file to your hard drive:
http://www.apple.com/itunes/download/
Download and install the free trial version of WinRAR:
http://www.rarlab.com/
Right-click the iTunesSetup.exe (or iTunes64setup.exe), and select "Extract to iTunesSetup" (or "Extract to iTunes64Setup"). WinRAR will expand the contents of the file into a folder called "iTunesSetup" (or "iTunes64Setup").
Go into the folder and doubleclick the AppleMobileDeviceSupport.msi (or AppleMobileDeviceSupport64.msi) to do a standalone AMDS install.
(If it offers you the choice to remove or repair, choose "Remove", and if the uninstall goes through successfully, see if you can reinstall by doubleclicking the AppleMobileDeviceSupport.msi again.)
Does it install (or uninstall and then reinstall) properly for you? If so, can you get a normal iTunes install to go through properly now?
If instead you get an error message during the install (or uninstall), let us know what it says. (Precise text, please.)

Hi i just bought an Iphone 4s and every time i try to activate it It stops half way through and says the sim carrier is not supported please use the sim that came with this phone (which i am doing) and will not let me skip this and will not activate??/

Hi just bought an iphone 4 today tried to activate the phone and it won't let me..I go through language ect and it says activateing iphone may take a few mins then just stops and message on screen says that the sim carrier is not supported and please use the sim which came with the phone(which i am..& have tried another sim and still not working)........It wont let me bypass have tried reseting phone and restarting it nothing helps????

Your iPhone is locked to the original carrier who sold it
Only they can unlock it
The sim the iPhone refers to is the one the iPhone is locked to
You will have to contact them

Iphone 5 and itunes support please.

Today I bought the iphone 5. Tried to sync it to my itunes but had a message come up saying 'The phone Natalie's phone can not be used because it requires itunes 10.7 or later' I've followed the instructions and been to www.itunes.com/uk and clicked download on itunes. It seems to download, and a message comes up in norton saying itunes setup 12 exe (or something like that) It doesn't ask me to restart my computer or anything. I've tired a few times both restarting and not and when I plug my phone in, the same message pops up that I need to download 10.7 Please help, been trying for hours.
Thank you in advance for any support.
Natalie x
iPhone 5

you might need to buy a new cable from the apple store.

MobileMe Gallery Widget Broke, MobileMe Support says to call Applecare

This one has me, and mobileme, stumped. The resulting pick list in the Mobileme Gallery widget has now become unsynced with the actual mobileme galleries online. So while I can update existing widgets on this page, I can't add a new one. A work around was found (see the last Red Phase gallery, which was put on the page in a conventional way - but lacks the features of the widget of course. Mobileme Chat referred me to Applecare Phone Support, which of course does not work in the middle of the Himalayas. Anyone know the underpinnings of that widget? Thx!
Page in question:
http://web.me.com/studiosphoenix/Altf4/Photo_Galleries.html
Message was edited by: coocooforcocoapuffs

This is a problem that been going on for a while (since Snow Leopard I believe). I've not found a solution other than what you've done, link a photo to the MMe gallery page. You can link the photo to the individual photo page of the gallery rather than the thumbnail page. That would give you the same appearance as the widgets give you, i.e. use this link: http://gallery.me.com/studiosphoenix#100173/Altf4_Red01&bgcolor=black
By the way, the album covers gallery's link is broken. The only area of the image that works as a link are the two words Album Cover. Clicking anywhere else gives no results.

My all contacts are available after switching to iCloud from Mobileme. Please help to restore all my contacts.

I switched from Mobileme to iCloud last night.
My iphone show all contacts properly.
But, I can't see any of contacts from my Mac and pc.
My all contacts are gone.
Please helpe to restore all my contacts.
I sync my ipone and mac.
Thanks,
dolphin

Your signature says you have 10.6.2: is this correct? Lion 10.7.2 is required for syncing with iCloud - you cannot sync your contacts on 10.6.2. All you can do is go to http://icloud.com , select Contacts, click the top contact and then the bottom one while holding the shift key to select them all; click on the cogwheel at bottom left and choose 'Exort vCard'.
Then go to Address Book on your Mac, from the File menu choose 'Import' and select your vCard. This will restore the contacts to your Mac but they will not sync with iCloud.

Hi,my iphone 5 is not getting charged,but i can connect to itunes in usb.but when i put for charging it is is saying this accessory may not be supported,please help

my iphone5 is not getting charged,but if i connect to my computer via usb i can use itunes and other all functions.normally if i connect it is charging battery also,but now it is not charging .it is saying this accessory may not be supported and the cable iam using orginal apple cable, alsoiam loosing my battery percentage.please help me

Hello beenafromgbr,
Thanks for using Apple Support Communities.
For more information on this, take a look at:
Troubleshooting iPhone, iPad, and iPod touch accessories.
http://support.apple.com/kb/ts2634
Best of luck,
Mario

HT204053 Mobileme Support PLEASE.

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