HT204053 My icloud is telling me that my apple id or password is no good I changed my email address recently and its still wants the password for the old one but when I enter it it doesnt work. When I go to icloud on my phone the page is frozen wont let m

I am not getting my email verification for my icloud when I click icloud on my phone the screen is locked or something wont let me choose anything. its saying check my emil for verification but nothing is coming to my email

If you still have access to your old email address, go to https//appleid.apple.com, click Manage my Apple ID and sign in with your iCloud ID. Tap edit next to the primary email account, tap Edit, change it back to your old email account and verify it. Then edit the name of the account to change it back to your old email address. You can now use your current password to turn off Find My iPhone on your device. Then go to Settings>iCloud, tap Delete Account and choose Delete from My iDevice when prompted (your iCloud data will still be in iCloud). Next, go back to https//appleid.apple.com and change your primary email address and iCloud ID name back to the way it was. You can now go to Settings>iCloud and sign in with your correct iCloud ID and password.
If you don't have access to your old email address, you will have to contact Apple to have them reset the password so you can disable Find My iPhone and sign into your iCloud account. You can either go to https://expresslane.apple.com, select "More Products and Services", then "Apple ID", then on the next page select "Other Apple ID Topics", then "Lost or forgotten Apple ID password" and click "Continue"; or you can contact Apple Support (http://www.apple.com/support/icloud/contact/).

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HT5312 I changed my email address and apple is ok wih it but iCloud still has my old email address and is not recognising either my original password or my new password. How can I get my iCloud account email address corrected and also get my new password

Hi
I changed email addresses but iCloud sill has my previous address registered. It also is not recognising either my original password or my new password. How can I get my new email address into the iCloud system, and also lodge a new password with them?
I'm using an ipad and all else is ok but not icloud.

Welcome to the Apple community Ross.
If you mean that Find My Phone is asking for a password to a different Apple ID to your current Apple ID and that ID is a previous version of your current ID, not an entirely different one.
This feature has been introduced to make stolen phones useless to those that have stolen them.
However it can also arise when the user has changed their Apple ID details with Apple and not made the same changes to their iCloud account/Find My Phone on their device before upgrading to iOS 7, or if you restore from a previous back up made before you changed your details and some other circumstances.
The only solution is to change your Apple ID back to its previous state with Apple at My Apple ID using your current password, you don’t need access to this address if it’s previously been used with your Apple ID, once you have saved these details enter the password as requested on your device and then turn off "find my phone" and delete the account from your device. It may take a short while to remove the account.
You should then change your Apple ID back to its current state, save it once again and then log back in using your current Apple ID. Finally, turn "find my phone" back on once again.
This article provides more information about Activation Lock.

I have loaded the software for my new printer but am unable to get eprint to work properly. the prin

I have a new HP deskjet 3070A printer which I have loaded the software as per the disc that came with the printer but I am unable to get the printer to print emails
Presumably something is wrong with the ePrint set up.
I operate Windows Vista

Hi there keb71,
Sorry you are having trouble setting up and using ePrint. This link should be able to help you:
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c02728147&tmp_task=useCategory&cc=us&dlc=en&jump...=
If I have helped in any way, just click the Kudos star on the left. Also, if your issue has been resolved, don't forget to select Accept as Solution

HT204053 iCloud is telling me that my email address can't be verified!?!?

What do I do to be able to use my normal Apple ID email address? I really don't want to change my email address.

If you still have access to your old email address, go to https//appleid.apple.com, click Manage my Apple ID and sign in with your iCloud ID. Tap edit next to the primary email account, tap Edit, change it back to your old email account and verify it. Then edit the name of the account to change it back to your old email address. You can now use your current password to turn off Find My iPhone on your device. Then go to Settings>iCloud, tap Delete Account and choose Delete from My iDevice when prompted (your iCloud data will still be in iCloud). Next, go back to https//appleid.apple.com and change your primary email address and iCloud ID name back to the way it was. You can now go to Settings>iCloud and sign in with your correct iCloud ID and password.
If you don't have access to your old email address, you will have to contact Apple to have them reset the password so you can disable Find My iPhone and sign into your iCloud account. You can either go to https://expresslane.apple.com, select "More Products and Services", then "Apple ID", then on the next page select "Other Apple ID Topics", then "Lost or forgotten Apple ID password" and click "Continue"; or you can contact Apple Support (http://www.apple.com/support/icloud/contact/).

I changed my email address in itunes but my old email address is showing up on my iphone when i go to buy an app

I recently updated my apple id on itunes to match my new email address. When I went to use my iphone and install an app the old apple id (my old email address) appears and it won't recognize it for me to install an app from itunes. I will appreciate anyone assistance.
thanks

Settings>Store>Apple ID. Tap the old ID, sign out, sign in with the new one.
App Store>Featured Tab>Swipe to the bottom of the screen and your Apple ID is there as well. Tap the ID and sign out, sign in with the new one,

Im signed into an icloud account on my phone and i dont know the password so i did another email to it and it still wont get off my phone.

Im having a problem with my iCloud account. I had changed it to another account because i had forgotten its password and when i enter it it doesnt work. I tried to delete it off of my phone but it asks for the "Find My iPhone" and either Cancel Or Turn off and it asks for the password that i had forgotten. I had tried to get the password for te account reset but anything that i do it doesnt send me the iForgot recovery password.

Hello, JillWalker.
You will need to remove your device from the Find My iPhone Activation Lock section of iCloud.com. Once you have removed your device, process the restore again.
iOS 7: Mobile Device Management and Find My iPhone Activation Lock
http://support.apple.com/kb/HT5927
Cheers,
Jason H.

HT1766 hi, i just tried backing up my iphone on icloud but th option to 'Back Up Now" doesnt work. when i tap on it, nothing happens. Im worried because my iPhone has never been backed up before

hi, i just tried backing up my iphone on icloud but th option to 'Back Up Now" doesnt work. when i tap on it, nothing happens. Im worried because my iPhone has never been backed up before. Please help

Reset the phone then try it again: hold down the home button along with the sleep/wake button until you see the apple, then let go.

Icloud keeps telling me that my password is wrong when I try to back up my Iphone. It is definitely correct and works everywhere else.

Why does Icloud keep telling me that my password is wrong when it works everywhere else, eg. the App Store and etc.?

http://www.apple.com/support/icloud/systemstatus/

HT4759 it keeps telling me that my apple id isnt associated with an icloud account when i try to log in

everytime i try to sign on to icloud it tells me that my apple id isnt associated with a icloud account so how am i supposed to set up an icloud account if it wont let me sign in using my id

Hi TerrencefromNC,
Did you sign into iTunes on your computer with the Apple ID and authorize the computer?
Cheers,
GB

I recently changed my email address and switched it to my primary address on my Apple ID account. It works in iTunes, but when I open up iCloud, my old ID shows and I can't access it to change anything. Can't ask for email change for password

I recently changed my email address and updated my Apple ID name to the new address. It worked for iTunes and apps, but when I bring up iCloud, my old ID name shows. I can'tr access it to change it since my security questions don't work and when I request an email to change password, it says it sent one but I do not receive anything. Just need to klnow how to change my Applle ID on iCloud if I can't access the old one. I'm afraid if I delete the account and open a new one, I'll lose all of my calendar.

If you have 'Find My iPad' activated on the iPad it will cause this problem. You will have to contact Support for help. Go to https://expresslane.apple.com ; select 'More Products and Services', then 'Apple ID'. In the next page select 'Other Apple ID Topics' then 'Lost or forgotten Apple ID password' and click 'Continue'.

HT5312 I keep getting an email from Apple telling me that my Apple Id has been successfully reset when I did not reset them. Started early June 2013 and in a month i have had to reset it three times. Apple support was not helpful. Any suggestions?

I keep getting an email from Apple telling me that my Apple Id has been successfully reset. I did not reset it. Since early June 2013 to now i have had to reset it 3 times. It is not an easy one to remember either. Initally I thought it was some pfishing expedition but no purchases have been confirmed by my visa. My kids use my Apple Id to download APs and I am informed when this happens. Nothing strange happening on the financial site at all. Just frustrating as we have to keep updating the ID to use messenger, I cloud etc on all of the devices. I called Apple Support and the girl initally said she knew nothing about this but then spoke to someone else and they are aware of this ongoing problem and are working on it. Any suggestions? Are others having the same problems?

If the system didn't ship with Mountain Lion originally and you didn't purchase Mountain Lion yourself, then you will need to purchase. A purchase by the system's original owner cannot be transferred to you.
Unless you have another system on which you have purchased Mountain Lion, you will need to first install Mac OS X 10.6.8 on the iMac, for which you'll need either the original installation disks, if the iMac came with 10.6, or a retail copy of 10.6. Install 10.6 and upgrade to at least 10.6.6, and then you can buy Mountain Lion from the Mac App Store, presuming of course that the imac can support Mountain Lion. See:
http://www.apple.com/osx/how-to-upgrade/
Regards.

Why this path doesnt work when there is "!DOCTYPE" element?

Hi, I need to extract contents from an xml file, which looks like
<hr />
<?xml version="1.0" encoding="UTF-8"?>
<!DOCTYPE article PUBLIC "-//ES//DTD journal article DTD version 5.0.1//EN//XML" "xyz501.dtd" > 
<article docsubtype="fla">
<item-info>
<jid>YANBE</jid>
<aid>12941</aid>
</item-info>
</article>
<hr />
And I have tested with this path "//article/item-info/jid/text()", but it doesnt give me anything. But I noticed that when I remove line 1, it does extract the content "YANBE"...
why the path doesnt work when there is that DOCYTYPE element? How should I get around with this please?
Many thanks!

The extract of XML you gave is not valid (Line 1: <hr/>) but besides that ... I think your problem is in the DTD.
Somewhere in the DTD it probably 'sneakily' defines a default attribute which in reality is a default-namespace for one of the elements. This means that in your XPath handling, you will have to map a prefix to a namespace-uri (NamespaceContext [1]) and use this newly defined prefix in your XPath expression.
//tst:article/tst:item-info/tst:jid/text()[1] http://java.sun.com/j2se/1.5.0/docs/api/javax/xml/namespace/NamespaceContext.html

My time capsule doesnt work when its conneted direct cable modem, and it start working from netgear router

I just bought a Airport Time Capsule, time capsule is connected direct from wan to cable modem (it doesnt work). when i connect it to lan port 1, it start working. normal process i know is from cable modem to wan port. 2nd i notice, network is on bridge mode. so my question is how do i make it to work from modem to wan port.

What model is the modem? Is it a pure cable modem or a combined modem router?
This maybe important as the current model TC does have issues with some of the popular cable modems.. SB6121 or 6141 being often the ones complained about here.
If it is a pure cable modem (most will have just one ethernet port). Then power down the modem for 20min. This allows enough time for the MAC address of the first device connected to be lost at the ISP end so it is ready for a new router.
The TC must be in dhcp and nat mode.
Please factory reset the TC and start over.
The Factory Reset universal
Unplug your TC/AE. Hold in reset. and power the TC/AE back on.. all without releasing reset and keep holding in for about 10sec. The time is not important.. it is the front LED rapid flashing that indicates you are in factory mode.
Release reset.
If it doesn’t flash rapidly you have released reset at some point and try again.
Be Gentle! Feel the switch click on. It has a positive feel.. add no more pressure after that.
TC/AE will reboot after a couple of minutes with default factory settings and will wipe out previous configurations.
No files are deleted on the hard disk.. No reset of the TC deletes files.. to do that you use erase from the airport utility.
By default the TC is in router mode after a reset.
Restart the modem.
The power up the TC and run through the setup utility.
The TC should then be accepted as the main router in the network.
If this fails check the WAN ip address. If it is 10.x.x.x or some other private IP you did not turn off the cable modem for long enough.. Try again only this time leave it off longer. (Some ISP it is just 5min.. some 15.. some will require 60min or overnight).

Having problem with my iphone camera,doesnt work when i click the camera app,but it does work when i double click when my phone is off.

having problem with my iphone camera,doesnt work when i click the camera app,but when i double click when my phone is locked it works.

The Basic Troubleshooting Steps are:
Restart.. Reset.. Restore...
Reset your phone:
Press the sleep/wake button & home button at the same time, keep pressing until you see the Apple logo, then release the buttons...
Restart / Reset
http://support.apple.com/kb/ht1430
Backing up, Updating and Restoring
http://support.apple.com/kb/HT1414

I've changed my email address on my iCloud but when i try to sign in i can't as i i comes up with my old password thats been forgotten

I've changed my email address on my iCloud but when i try to sign in, i can't as it comes up with my old email and password thats been forgotten

Is this itunes on the iPad or on my computer? Thank you for the reply.

HT204053 My icloud is telling me that my apple id or password is no good I changed my email address recently and its still wants the password for the old one but when I enter it it doesnt work. When I go to icloud on my phone the page is frozen wont let m

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