HT204053 My security question don't match ones that I used so it won't allow me in but I have access to everything because I have my password.

My security question don't match ones that I used so it won't allow me in but I have access to everything because I have my password.

If you can't correctly guess that address, you need to ask Apple to reset your security questions; ways of contacting them include clicking here and picking a method for your country, phoning AppleCare and asking for the Account Security team, and filling out and submitting this form.
(97436)

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HT1918 My known answers to my security questions don't match.

My known answers to my security questions don't match. How can I change them?

If you have a rescue email address (which is not the same thing as an alternate email address) set up on your account then you can try going to https://appleid.apple.com/ and click 'Manage your Apple ID' on the right-hand side of that page and log into your account. Then click on 'Password and Security' on the left-hand side of that page and on the right-hand side you might see an option to send security question reset info to your rescue email address.
If you don't have a rescue email address then see if the instructions on this user tip helps : https://discussions.apple.com/docs/DOC-4551

If i forget my apple ID password,security questions and the e-mail that i used to create the account, can i reset the password?

if i forget my apple ID password,security questions and the e-mail that i used to create the account, can i reset the password?

Hi predator_13,
If you are looking for more information on the various ways one can reset their Apple ID password, you may find the information and steps outlined in the following article helpful:
If you forgot your Apple ID password - Apple Support
If you are having issues identifying your Apple ID or the email it may have been created under, you may also find this article useful:
Apple ID: How to find your Apple ID - Apple Support
Regards,
- Brenden

Suddenly my security questions don't match and I no longer have the rescue email

I have recently retired and my company locked my old email. Now itunes is asking me for security answers, which don't match and wanting to send a confirmation email to my rescue email which is no longer available. HELP

You cannot and need to ask Apple to reset your security questions; ways of contacting them include clicking here and picking a method for your country, phoning AppleCare and asking for the Account Security team, and filling out and submitting this form.
(98417)

HT201363 How do you contact Apple to get them to change your security question rescue email from one that is clearly not yours?

I have been trying to reset the email used in the Apple security info section of this site to an email address that is mine. The one that is on file here is clearly not mine, but I have no way of changing it, because all information is being sent to the wrong email address. Is there any way to fix this?

Ways of contacting them include clicking here and picking a method for your country, phoning AppleCare and asking for the Account Security team, and filling out and submitting this form.
(101824)

HT1212 How can I change my security questions when my email account that was used to set up my Apple ID has been deactivated so I can't verify

My email address that was associated with my Apple ID has been dactivated and I am not able to get my verification email to change my security questions that I don't remember. Can anyone help me out?

You need to contact Apple to get the questions reset. Click here, phone them, and ask for the Account Security team, or fill out and submit this form.
(95568)

I can't change my apple id password because my security answers don't match. It won't give me any other options and just keeps asking for the answers. What do I do?

I can't change my apple id password because my security answers don't match. It won't give me any other options and just keeps asking for the answers. What do I do?

Contact the Apple ID Security site from http://support.apple.com/kb/HT5699 or call the AppleCare support number from http://support.apple.com/kb/HE57 and ask to speak with the Account security Team.

How do i delete an old iCloud account from phone when I forget my password and I'm not able to reset it because my security questions do not match?! Help!! Currently not able to update any apps or icloud info

How do i delete an old iCloud account from phone when I forget my password and I'm not able to reset it because my security questions do not match?! Help!! Currently not able to update any apps or icloud info...

If your device is signed into an old ID of yours that is an earlier version of the ID you want to sign in with, do the following:
If you are using iMessage and FaceTime, make sure you are signed into these services with your current ID. If they are signed into the old ID, go to Settings>Messages>Send & Receive and Settings>FaceTime, tap the ID, sign out, then sign back in with your current ID.
Then temporarily recreate the old ID by going to https://appleid.apple.com, click Manage my Apple ID and sign in with your current iCloud ID. Click edit next to the primary email account, change it back to your old email address and save the change. (You should not have to verify the old email account so it doesn’t matter if you no longer have access to it.) Now go to Settings>iCloud, turn off Find My iDevice and enter your current password when prompted (even though it prompts you for the password for your old ID). Then save any photo stream photos that you wish to keep to your camera roll (unless you are using iCloud Photo Library). When finished go to Settings>iCloud, tap Sign Out (or Delete Account if you are not running iOS 8) and choose Delete from My iDevice when prompted (your iCloud data will still be in iCloud). Next, go back to https://appleid.apple.com and change your primary email address back to the way it was. Now you can go to Settings>iCloud and sign back in with your current iCloud ID and password (your data will download back to your device).

My new iphone is asking for an old iCloud password I can't remember the password, don't have access to the old email and when I try and answer the security question it is telling me that my date of birth is wrong?? Arggghh help?

My new iphone is asking for an old iCloud password I can't remember the password, don't have access to the old email and when I try and answer the security question it is telling me that my date of birth is wrong?? Arggghh help?

Contact iTunes Customer support... it is not possible to bypass Activation Lock.

I forgot my Apple ID password and I can't reset it because my email account has been closed and the security questions don't work

I Forgot my Apple ID password and I can't reset it because the related email account has been closed and the security questions don't work! How do I solve this? Thank you.

Click here and contact Apple.
(113292)

Hello everybody,i've forgot my apple password and i wanted to reset it to a new one but i also forgot the security question and the alternative email does not work and i am really need to log in to my apple i d because my iPhone 4g won't let me access it

Hello everybody,i've forgot my apple password and i wanted to reset it to a new one but i also forgot the security question and the alternative email does not work and i am really need to log in to my apple i d because my iPhone 4g won't let me access it so anyone can help me with it or can i put another apple id to it without putting the first password?THANKS FOR YOUR HELP.

Then call AppleCare and talk to someone in account security.

HT1918 I have been using the same credit card for about a year and now it's telling me my security code don't match so it won't let me buy anything.... Any ideas

I have been using the same credit card for about a year and now it's telling me my security code don't match so it won't let me buy anything.... Any ideas

Is the address on your iTunes account exactly the same (format and spacing etc) as on your credit card bill : http://support.apple.com/kb/TS1646 ? If it is then you could try what it says at the bottom of that page :
If the issue persists, contact your credit card company and verify that they and any company they use to process credit card authorisations have the correct information on file.
And/or try contacting iTunes support : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page

My Appstore account says that my security number don´t match but my credit card got charged 3 times in a row, how can I fix this, and how can I get my money back or the apps downloaded?

Hello, I was trying to purchase Whats app, when I try to enter my credit card info, it keep telling that my security number don´t match, but my credit card got charged, 3 time in a row. I can send a screen capture of the message telling that already charged my card.
How can I fix this problem? I mean how can I download the app or get the credit in the store or get my money back?
Thanks in advance

Hi Marvin,
Thanks for visiting Apple Support Communities.
Did you receive an email confirmation of your purchase? If so, you can use the steps in this article to report an issue with your order:
How to report an issue with your iTunes Store, App Store, Mac App Store, or iBookstore purchase
http://support.apple.com/kb/HT1933
Best Regards,
Jeremy

HT201303 I believe I put my credit card number in wrong now trying to buy an app and I can't bc my security code don't match what do I do?

I believe I put my credit card number in wrong now trying to buy an app and I can't bc my security code don't match what do I do?

No. Apple is not in the credit bossiness.
You can create a NEW account/ID for her using these instructions. Make sure you follow the instructions. Many do not and if you do not you will not get the None option. You must use an email address that you have not used with Apple before.
Creating an iTunes Store, App Store, iBookstore, and Mac App Store account without a credit card
You can redeem an iTunes gift card into your account too
Apple - iTunes - Inside iTunes - How to Redeem Free Download Codes and Gift Cards In the App Store and iTunes

Requested password change, email from iforgot never arrives in my inbox. The answers to the security questions don't work either.

I am trying to set up my son's new itouch message and Face Time. I made an apple id for him, but think the process got interrupted before I finished and now we can't sign into his account. I went to manage apple id, requested an email be sent to reset password (because answers to security questions don't work), it shows an email was sent, but it never shows up in his inbox or mine which is his rescue email. I tried creating a new apple id with his email, but it shows it already exists. I am not sure what to do next. Does anyone have any suggestions? Everything else is run through my iTunes account so he can have access to all the apps and music that the rest of the family has purchased/uploaded. Help please! Thanks.

Contact iTunes
Apple - Support - iTunes - Contact Us
Rescue email address and how to reset Apple ID security questions

HT204053 My security question don't match ones that I used so it won't allow me in but I have access to everything because I have my password.

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