HT204053 My wife and I bought our phones separately with different credit cards and our own information. Why is it set up with us SHARING the 5GB storage on the cloud?
Help!!??
To change the iCloud account you have to first delete the existing account from your phone. Go to Settings>iCloud, scroll to the bottom and tap Delete Account. (This will only delete the account from this phone, not from iCloud. The phone that will be keeping the account will not be effected by this.) When prompted about what to do with the iCloud data, be sure to select Keep On iPhone. Next, set up a new iCloud account using a different Apple ID (if you don't have one, tap Get a Free Apple ID at the bottom). Then turn iCloud data syncing for contacts, etc. back to On, and when prompted about merging with iCloud, choose Merge. This will upload the data to the new account.
Finally, if you have any merged data in your accounts, to un-merge the data you will then have to go to icloud.com on your computer and sign into each iCloud account separately and manually delete the data you don't want (such as deleting the her contacts from your account, and vice versa).
Also, if you need to change the ID for iMessage, go to Settings>Messages>Send & Receive, tap the ID, sign out, then sign back in with the new ID. If you need to do this for FaceTime, go to Settings>FaceTime and do the same thing.
Similar Messages
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How do I delete a credit card from my iTunes account without adding another one? My friend bought an app with her credit card and I no longer have the info but every time I try to download a free app (ex: Instagram, Twitter, vine etc.) it ask for the credit cards security code. I can not find a way to delete that cards info without adding another cards info.
http://support.apple.com/kb/ht1918
http://support.apple.com/kb/ts5366 -
I bought something with a credit card and it told me to contact iTunes support to complete the transaction. What do I do?
Use this Link to contact iTunes Store Support for your issue...
Apple Support iTunes Store Contact Us -
I recently had to cancel my debit card because of unauthorized purchases on Facebook. I have tried to update with 4 different credit cards and every time I get a message saying invalid security code. How do I fix this?
Debit card? Are you sure?
USA iTunes Store does not appear to accept debit cards - http://www.apple.com/legal/itunes/us/terms.html "The iTunes Store, Mac App Store, App Store, and iBookstore services (“Services”) accept these forms of payment: credit cards issued by U.S. banks, payments through your PayPal account, iTunes Cards, iTunes Store Gift Certificates, Content Codes, and Allowance Account balances." -
i got my i phone4s few days back and i created an apple id with a credit card and when i go to the appstore to purchase apps,all have and message stating that "this app is no longer available"..how do i fix this issue?im from singapore by the way
If it is longer available then you can't get the app on your phone.
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I have always paid for apps with a credit card and now need to use an app store card but I can't get past the point where it keeps wanting my credit card updated. And can't used the app card number. Any advice???
I do NOT like using my credit card if I don't have to, and I went out of my way to go buy an Apple gift card, which I successfully redeemed into my Apple account. However, when I use the Apple "Cards" app, it will not let me use anything other than my credit card. I tried purchasing a card, hopefulling it would come out of my Apple store balance, but no such luck -- it came out of my credit card.
Apple is becoming more like Microsoft every day. -
i live in venezuela but i need pay a bill with american credit card and my venezuela store dont let me pay please help
If you still have problem, contact iTune Support
https://ssl.apple.com/emea/support/itunes/contact.html -
Hello, I'm trying to buy something with my credit card and it say's "payment declined" what can I do to resolve this?
Is the card registered to exactly the same name and address as you have on your iTunes account ? If it is and you've checked with your card issuer to see if it's them that are declining it then you can try contacting iTunes support via this page and see if they can help : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page
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Can you retrieve an Apple ID with just credit card and phone number details?
My partner, a self-confessed technophobe, has had his iPhone for 18 months - it was set up by his mobile network provider (Orange UK) whose customer support has been worse than useless, keeping him on hold for around 2 hours so far and cutting him off twice. He's only just bought his first ever computer, at the same time that his iPhone stopped working, before he had time to back up any of his songs, apps etc. He's just got a replacement iPhone from our local Apple Store but there's no way he can restore his previous purchases as (what he thought was) his Apple ID... isn't.
Because his old phone had v3 software, he apparently never had to input his Apple ID - only the password. Presumably Orange set him up with an Apple ID (but didn't give him the details) as the only email address he's ever knowingly had isn't recognised as a valid Apple ID. Try to reset the password by email and the Apple ID system isn't clever enough to spot an unrecognised email address, advising a new password will be emailed with no email ever arriving (not even in junk mail). (Incidentally, I tried to reset the password on an Apple ID I know isn't valid - my work email address - and it still appeared to have sent a password reminder by email, rather than pointing out the ID doesn't exist!). Attempting to reset the password by answering the security questions results in the answers being incorrect, which they're most certainly not. Since he got his original iPhone, he's purchased hundreds of songs on iTunes. He's clearly been sent receipts somewhere, but we have no idea where.
Apple Store staff are, as usual, brilliant, trying their very best to help, but their hands are tied when it comes to iTunes support, which they tell me is operated as a separate company in its own right (they don't even have access to them by telephone, and iTunes support refuse to talk to me or my partner on the phone).
iTunes support is sending us around in circles, offering up the same tried-and-tested advice time and again, which we've told them many times does not help. They continue to issue the same advice even after sending them a frustrated email headed "PLEASE READ OUR PREVIOUS EMAILS BEFORE RESPONDING!".
I've tried, in vain, to contact iTunes support again about this (they even closed the support ticket even though the issue isn't resolved), and have had no response.
There must be some way Apple can locate my partner's Apple ID if supplied with his credit card details, mobile phone number, billing address and examples of recent purchases? We've already provided this information to iTunes support but, once again, it's fallen on deaf ears and we've had no response from them.
Can anybody help us get to the bottom of this? As it stands, he's spent a fortune on hundreds of iTunes songs and apps which he is legally entitled to download, but which he can no longer access, and iTunes support isn't very supportive.
(Incidentally, I recently switched allegiance from 100% Microsoft products to 100% Apple and I'm mightily impressed with their regular customer service, but iTunes support is a completely different animal.)
A million thanks to anyone who can help!Follow the insrructions here:
Create an iTunes App Store account without a credit card
Note, usually you can't change to a no-payment method but can create a new account that is onlyy good for free apps. -
My nieces wre playing with my phone and downloaded a bunch of music and now I can't even download free apps or remove my credit card and when I go to payment options where you would remove a credit card it won't give me the option none to select to where I could remove my card
<E-mail Edited by Host>Welcome to the Apple Community.
I have asked for your email address to be edited out. Posting your address in an open thread is a sure way to be bombarded by unwanted email, remember it will be here long after you have resolved your problem, for automated detection software to find.
If you want people to contact you, enable others to see your email address in your profile.
Apple's policy on sales of digital content is that all sales are final. If however you wish to appeal to Apple, select the content which is causing a problem and use the 'Report a problem' button in Your Purchase History -
im playing a game on my ipod touch called ck zombies and i was trying to buy some credit to play the game and they said i needed to go to itunes support to fix the problem where do i go to fix the purchases?
Check with your credit card company as to why its declining.
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How can I prevent my I Tunes Account from being renewed each year with my credit card?
There is no charge for the iTunes Store or an Apple ID unless you buy something or have subscribed to something, and there is no "renewal" of either an iTunes Store account or Apple ID required, so there's nothing you need to do.
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I bought music and then credit card messed up. I had to fix credit card then I got billed and paid for music, now I can not download it again. I tried going to download music on itunes. Not working.
Then I would just contact apple, we are just users here.
http://www.apple.com/support/itunes/contact.html -
I dont have credit card or debit card and i don't want the pre-paid one on there and i just want itunes cards only. but i made the apple id and now the pre-paid card is on my account. i need help please.
Unless you followed the instructions on this page then credit card details (debit cards aren't accepted) before you will be able to use the account in the store : http://support.apple.com/kb/HT2534
If you didn't follow those instructions and you've redeemed an iTunes card and don't have a credit card then you will need to try contacting iTunes Support and see if they can help : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page -
I'm getting an iPhone from work. I'm allowed to use it however I'd like. This will make a second iPhone. The other is up and running on my MacBook Air in iTunes.
Question: Am I able to set up a SECOND iTunes account to use this new phone with? It will have the same street address but I can give it a different email and credit card.
Thanks in advance.Ha. Wish I could speak for the world down under. But I would assume there would be no difference.
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