HT204053 Trying to Erase All Content and Settings but...

Help!!!
Trying to erase all content and settings.
But I forgot the passcode and the max appemtps allowed.
How can I have the passcode reset or what do I do now?

You'll have to restore the phone to remove the passcode.  If it's running iOS 7 with Find My iPhone enabled, you'll have to force it into recovery mode in order to restore it, as exlained here: http://support.apple.com/kb/ht1808.

Similar Messages

  • I am using iPhone 5 and tried to Erase All Contents and Settings but it is just showing an apple sign on the screen and nothing is happening now for about 3 days now. All it does is eat up my battery and still show apple sign after charging! Help!!!!

    I am using iPhone 5 and tried to Erase All Contents and Settings but it is just showing an apple sign on the screen and nothing is happening now for about 3 days now. All it does is eat up my battery and still show apple sign after charging! Help!!!!

    Hi DaVince Vince,
    I'm sorry to hear that you are having issues with your iPhone. I also apologize, I'm a bit unclear what issues you were having that led up to the attempted Erase All, and/or exactly what behavior you are seeing now (restarting, not responding at all, etc). If you are seeing an Apple Logo screen and your iPhone does not appear to be starting correctly, you may find the following articles helpful:
    If your iOS device restarts, displays the Apple logo, or powers off while you're using it - Apple Support
    If your iPhone, iPad, or iPod touch doesn't respond or doesn't turn on - Apple Support
    Regards,
    - Brenden

  • I am trying to erase all content and settings but i forgot my password how do i retrieve it

    I am trying to erase all content and settings but i forgot the password.  What can i do.  How can i retrieve the password

    Place the iPod in recovery mode and then connect to  your computer and restore to factory defaults/new iPod. For recovery mode:
    iPhone and iPod touch: Unable to update or restore

  • HT4113 hello, I have an Iphone 4 and im trying to "erase all content and settings" but it asks for a passcode that i have no idea what is. its none of my previous passcodes ive ever had. What should i do to find out that passcode?

    Hello im trying to "erase all content and settings" on my iphone 4, but it keeps asking for a 4 digit passcode and i have no idea what that passcode is. It's none of my previous passwords I've had on the phone since i've used it. How do i find out that Passcode?

    Are you sure it's asking for a four digit code?
    iOS 7 has a new feature called Activation Lock.  It requires your Apple ID and password before doing something like an iPhone reset.  This is a new anti-theft feature.

  • HT5661 Im trying to erase all content and settings on my previous Iphone

    Im trying to erase all content and settings on my previous Iphone, but it is asking me for my restrictions passcode. How do I get this passcode?

    It is your iPhone. You should know the restriction passcode.

  • I forgot my restrictions passcode for my ipad. under settings i went to "erase all content and settings" but it needs the passcode. how do i restart my ipad so it can go back to normal? i dont care about losing everything on it

    i forgot my restrictions passcode for my ipad. under settings i went to "erase all content and settings" but it needs the passcode. how do i restart my ipad so it can go back to normal? i dont care about losing everything on it

    Try and force the iPad Recovery Mode
    1. Disconnect the USB cable from the device, but leave the other end of the cable connected to your computer's USB port.
    2. Turn off the device: Press and hold the Sleep/Wake button for a few seconds until the red slider appears, then slide the slider. Wait for the device to turn off.
    3.While pressing and holding the Home button, reconnect the USB cable to the device. The device should turn on.
    4. Continue holding the Home button until you see the "Connect to iTunes" screen. When this screen appears, release the Home button. iTunes should alert you that it has detected a device in recovery mode. Click OK, and then click Restore to restore the device.
    Note: Data will be lost. You may have to repeat the above many times.

  • I tried to erase all content and settings and now the apple logo wont leave

    I had a lot of data on my phone and i wanted to get rid of it. so i went to the settings and went to reset. then i chose erase all content and settings. that was at about 330 today. it said it may take about an hour and i tapped ok and the apple and loading bar came up. i left the house without my phone figuring that the process would be done when i got back. i got home about 2 hours later and my phone was stuck on the logo and i couldnt get it to go away. i tried reseting it and nothing. i let the battery die and nothing. its still stuck on the logo and ocassionally the little loading circle apears and once in a while it will vibrate or flash. can anyone help me? my phone is basically my life and i depend on it for so much. any advice is greatly appreciated.

    start iTunes,
    plug in your USB cable
    switch off your iPhone
    press holding home button(the round button in front of the Phone)
    plug it on to the USB cable
    keep holding the button
    till iTunes says it found a iPhone in recovery mode
    then click restore as a NEW iPhone
    then sync!?
    http://support.apple.com/kb/HT1414

  • HT201274 Tried to erase all content and settings...now it won't do anything

    I have a first generation iTouch and last night I selected to Erase All Content and Settings. I wanted to wipe it because I'm switching to an iPhone. The iTouch didn't have much charge so I started charging it while it was doing it's thing. Unfortunately, the iTouch doesn't do anything. When I hold down the power button, the white apple logo appears. It's been on a charger for several hours, too. When I plug it into my computer and open iTunes, the computer doesn't recognize the device.

    Try connecting the device to iTunes in recovery mode and restoring it. See this article for instructions on putting your iPod into recovery mode.
    iOS: Unable to update or restore
    B-rock

  • I have an iPod running iOS 5.1.1 and am trying to erase all content and settings

    But whenever I try I get a box saying that I have 6 failed passcode attempts, and to wait for X time. The trouble is the device has never had a passcode on it, so I'm not sure how there were 6 failed attempts. I have tried putting a passcode on and then entereing it, but that failed as well. How do I erase all content if this keeps happening?

    Place the iOS device in Recovery Mode and then connect to your computer and restore via iTunes. The iPod will be erased.
    iOS: Forgot passcode or device disabled
    If recovery mode does not work try DFU mode.                        
    How to put iPod touch / iPhone into DFU mode « Karthik's scribblings        
    For how to restore:                                                             
    iTunes: Restoring iOS software

  • HT201274 I have an iPod Touch (4th Generation) and I recently tried to "Erase all Content and Settings" on it. The process is taking hours and I'm afraid I've meased up royally with the iPod. What to do?

    My iPod Touch has taken over 2 hours of time worth resetting. I'm afraid I've messed up as its not coming back to the original homescreen. What do I do?

    You will not get a Home screen. You will get a screen that starts the activation.
    If you are not getting that, connect the iPod to your computer and restore via iTunes. To allow iTunes to see the iPod and restore the iPod you may have to:
    - Reset the iPod
    Reset iPod touch: Hold down the On/Off button and the Home button at the same time for at
    least ten seconds, until the Apple logo appears.
    - Place the iPod in Recovery Mode
    - Place the iPod in DFU mode
    How to put iPod touch / iPhone into DFU mode « Karthik's scribblings

  • Erase All Content and Settings on my iPod Touch

    I'm trying to delete an old email address from my iPod Touch. It doesn't show up in Contacts and it has been deleted from my AOL, Yahoo, and gmail Contacts lists both in my iPod and on the laptop I use to synch the iPod. When I open my iPod and click to compose email it doesn't show up in the possible matches pop up while I'm typing the address. However, if I'm writing an email from an open app it does. I think I entered it manually one time rather than from my contacts list and it's stored in my iPod somewhere but I can't find it to delete it. A friend has suggested clicking on the Erase All Content and Settings but I'm not sure if I can re-synch with iTunes to restore apps and music and, if I can, I'm not sure if it will come back when I restore the apps.
    I'm asking if that may be a possible solution to my problem and if I do that will I be able to restore content, including any purchased apps by re-synching with iTunes? I'm concerned with losing something I can't replace. Any assistance would be appreciated.

    Ok, thanks for the response. I just have two more questions:
    1) In my iTunes when I connect the iPod to my laptop I and click on My iPod, under Apps I get a listing of all my optional apps with boxes to be checked if I want them installed down the left side of the page, with the exception of the standard apps that are included with the iPod, like Photos, for instance, which cannot be removed through iTunes. Am I correct in assuming that these standard apps will automatically be restored when I re-synch?
    2) What about photos I have taken with my iPod? Will I lose those? Is there a way to send them in bulk to my laptop first before erasing everything so that I won't lose the photos I've taken? When I go to the Photos folder in iTunes I can't tell which pictures are there and which are only in the iPod.

  • HT201274 Why is the iphone asking a passcode to Erase All Content and Settings if I never set a passcode?

    I am trying to Erase All Content and Settings from my ios and it is asking for a 4 digit passcode but I dod not set any passcode for my iphone. I've reset it before and never asked now it is showing after the new IOS6 update.
    Is there a default passcode or where can I get the code?
    Thanks,

    If you are referring to the passcode lock you can restore the iPad by connecting it to your computer and using iTunes.
    If you are being asked for your Apple ID and password you will have to enter that. No way around it.

  • Erase all content and settings from my iPhone.

    If I erase all content and settings from my iphone will I lose everything on iCloud? I got my phone from my mother. I would like to delete everything off the phone, but I also want to make sure that she still has everything that was on it on iCloud. I tried going on "reset" > "erase all content and settings" but then it says "Enter Apple ID password to erase the iPhone and remove it from your account, [email protected]". I´m worried that if I do this everything she has on iCloud is deleted?

    Hi, first do the backup on the phone on iCloud to be sure all saved, then you can erase all and it will be saved on icloud.
    also install  iCloud on the pc so you check if you have all data before erasing from the phone-double sure.

  • What will back up ALL of my safari open pages, photos, contacts, apps (ETC) if I erase all content and settings so I don't loose anything, iTunes or iCloud???

    Hello,
    I need to take my iPhone 5 in for service because the sleep/wake power button at the top is not working and in order to do that I have to erase all content and settings but before I do that I want to back up my iPhone. I'm just wondering what will back up ALL of my information including ALL of my safari open pages, iTunes or iCloud???

    Choosing an iOS backup method (Should I use iTunes or iCloud to back up my iOS device?)
    iTunes- About iOS backups

  • I had erased all contents and settings of my iphone 3G,it had stucked on apple logo,I found that it needed to be restored,i tried to restore  but each time i try to restore,error 1015 occurs,I tried all solns in support page ?

    i had erased all contents and settings of my iphone 3G,it had stucked on apple logo,I found that it needed to be restored,i tried to restore  but each time i try to restore,error 1015 occurs,I tried all solns in support page ?

    punknotdead11 wrote:
    what if my iphone isn't  jailbroken/hacked?
    Then you will not get error 1015, the error will be some other number.
    http://support.apple.com/kb/TS3694#1015

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