HT204053 why can't my iphone 4 connect to the itunes store

My iphone 4 is accepting my apple id for imessage and icloud, but everytime i try to download an app or use the itunes store on my iphone, it says it is not connected to the itunes store, i do have wifi so i need to know how to fix this.

Are you connected to the wi fi, or celular ?
Try logging out and in from your apple id.
Reset all settings. Settings > General > Reset > Reset all settings.
Good luck !

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I get a message that my ipad and iphone cannot connect to the iTunes store. I have tried to sync books to my iPad and iphone and i get the message that I cannot connect to the iTunes store and thus cannot sync a book to my books app. Why?

I get a message that my ipad 2 and iphone 5 cannot connect to the itunes store when I try to sync a book to my book app. Although, when I click "store" both are able to access the itunes store. Why is this? Also I tried to open a book that was synced and a message that I did not have enough memory to load this book popped up--when I know that I have well over 40gb of memory left in my ipad and over 16gb left in my iphone. The message that I cannot connect to the itunes store is strange that it offers no option and I have to hit OK to get out and use my ipad or iphone.

Try logging out of your account on the iPad by tapping on your id in Settings > Store and then log back in and see if it then works.
If that doesn't solve it then what has worked for some people is going into Settings > General > Date & Time and changing the date to a few months (or maybe a year or two) in the future and then re-trying

Why wont my itunes sync my iphone and connect to the itunes store?

for some reason my computer knows my phone is connected to the computer but my itunes doesnt, it also wont connect to the itunes store it just keeps coming up as an error. Ive tried everything to fix this problem but nothing seems to work, someone please help me!!!!

I just did an update on my iphone 3gs today and its all good but my music wont play. The songs are all there, but I cant click them, they arent highlighted and able to click. I cant for the life of me figure out what happened but once it updated, thats when it started today

Can't get a secure connection to the iTunes store

Hey, been trying to connect to iTunes store for 4 months now. It used to work on my computer but now it says there's a problem getting a secure connection to the iTunes store. Its not the firewall or the network. Have tried: removing AVG, flushing dns, emailing apple, updating iTunes, uninstalling and reinstalling iTunes, changing to a new wireless network, but nothing worked. Have looked at all the pages of possible errors for windows but can't find anything that works.
Any ideas? My computer used to have Norton 360 on it but it was deleted. Could there possibly be some files remaining that are preventing a connection to the iTunes store?
Here's the error message part..
Firewall Information
Windows Firewall is on.
iTunes is enabled in Windows Firewall.
Connection attempt to Apple web site was unsuccessful.
The network connection timed out.
Connection attempt to iTunes Store was unsuccessful.
The network connection timed out.
Secure connection attempt to iTunes Store was unsuccessful.
An unknown error occurred (-28).
Secure connection attempt to iPhone activation server unsuccessful.
An unknown error occurred (-28).
Last successful store access was 2009-03-22 00:06:15.

here is the full message
Microsoft Windows Vista Home Premium Edition Service Pack 1 (Build 6001)
Sony Corporation VGN-SZ71E_B
iTunes 8.2.0.23
QuickTime 7.6.2
FairPlay 1.4.10
iPod Updater Library 8.1d19
CD Driver 2.1.0.1
CD Driver DLL 2.1.1.1
Apple Mobile Device 2.5.1.3
Apple Mobile Device Driver not found.
Bonjour 1.0.6.2 (118.5)
iTunes Serial Number 7ED07C9C624D1BE5
Current user is not an administrator.
The current local date and time is 2009-07-05 18:27:05.
iTunes is not running in safe mode.
Video Display Information
NVIDIA, NVIDIA GeForce 8400M GS
Intel Corporation, Mobile Intel(R) 965 Express Chipset Family
Intel Corporation, Mobile Intel(R) 965 Express Chipset Family
** External Plug-ins Information **
No external plug-ins installed.
** Network Connectivity Tests **
Network Adapter Information
Adapter Name: {A89A4327-224A-4BC2-A822-9B166AD2E714}
Description: Intel(R) Wireless WiFi Link 4965AGN
IP Address: 192.168.1.102
Subnet Mask: 255.255.255.0
Default Gateway: 192.168.1.1
DHCP Enabled: Yes
DHCP Server: 192.168.1.1
Lease Obtained: Sun Jul 05 18:14:25 2009
Lease Expires: Mon Jul 06 18:14:25 2009
DNS Servers: 194.168.4.100
194.168.4.100
194.168.8.100
Adapter Name: {5D4BDCCA-89C5-4C89-8547-1AAF8A41C56E}
Description: Bluetooth Device (Personal Area Network)
IP Address: 0.0.0.0
Subnet Mask: 0.0.0.0
Default Gateway: 0.0.0.0
DHCP Enabled: Yes
DHCP Server:
Lease Obtained: Thu Jan 01 00:00:00 1970
Lease Expires: Thu Jan 01 00:00:00 1970
DNS Servers:
Adapter Name: {687A0F17-3DBF-4EDA-8008-7FEA39063F42}
Description: Marvell Yukon 88E8055 PCI-E Gigabit Ethernet Controller
IP Address: 0.0.0.0
Subnet Mask: 0.0.0.0
Default Gateway: 0.0.0.0
DHCP Enabled: Yes
DHCP Server:
Lease Obtained: Thu Jan 01 00:00:00 1970
Lease Expires: Thu Jan 01 00:00:00 1970
DNS Servers:
Active Connection: LAN Connection
Connected: Yes
Online: Yes
Using Modem: No
Using LAN: Yes
Using Proxy: Yes
HTTP Proxy: 137.73.37.85:80
SSL 3.0 Support: Enabled
TLS 1.0 Support: Enabled
Firewall Information
Windows Firewall is on.
iTunes is enabled in Windows Firewall.
Connection attempt to Apple web site was unsuccessful.
The network connection timed out.
Connection attempt to iTunes Store was unsuccessful.
An unknown error occurred (-28).
Secure connection attempt to iTunes Store was unsuccessful.
An unknown error occurred (-28).
Secure connection attempt to iPhone activation server unsuccessful.
An unknown error occurred (-28).
Last successful store access was 2009-03-22 00:06:15.

Why does my iPod say Connot connect to the iTunes store when my iPod is up to date and the time zone is okay

why does my iPod say Connot connect to itunes store, when my iPod is up to date and my time zone is okay?

Hey Hiika,
Do not forget to check the Date and Time and make sure that it is set to Automatically. Check out the article below to troubleshoot your issue further.
Can't connect to the iTunes Store
http://support.apple.com/en-us/HT201400
Take care,
-Norm G.

My itunes will not sync my iphone or connect to the itunes store

Hi there,
A couple of months ago I started experiencing problems with my ipod touch syncing to my itunes, and the connection to the itunes store also became rather hit and miss. I decided to give it another go when I bought an iphone 4, which I did a couple of weeks ago. Despite updating my itunes to version 10.5 I am still experiencing the same problems. When I connect my iphone to my PC it gets to step 2 of the syncing process and then appears to be in some sort of limbo where it does not carry on working (the progress bar stays static rather than slowly increasing). I am also unable to connect to the itunes store (it does not recognise that there is a problem, rather it just says 'Itunes Store' in the main part of the screen, in some kind of Emperor's New Clothes scenario, as though it's trying to kid me). In addition I cannot connect to icloud in the control panel. I have no problems with connecting to the internernet, have defraged and done a disc cleanup and checked that the firewalls are not blocking connectivity.
Please, does anyone have any suggestions?

Back up all data.
Triple-click anywhere in the line below on this page to select it:
~/Library/Application Support/SyncServices
Right-click or control-click the line and select
Services ▹ Reveal in Finder (or just Reveal)
from the contextual menu.* A folder should open with an item selected. Quit the application if it's running. Move the selected item to the Trash. Relaunch the application and test.
*If you don't see the contextual menu item, copy the selected text to the Clipboard by pressing the key combination command-C. In the Finder, select
Go ▹ Go to Folder...
from the menu bar and paste into the box that opens by pressing command-V. You won't see what you pasted because a line break is included. Press return.

Why is there an error when connecting to the Itunes store?

When I try to connect to my Itunes, it says there is an error and to try back later? I have never had an issue with this and am unsure what to do to fix it. Also, when I try to download the newest version of Itunes it says it can't find the file with the Itunes "installationpackage.msi"? I have never had any issues connecting to my Itunes store or downloading a newer version..

Hi gymtrainger55,
When having iTunes Store connectivity issues, the following articles provide the best solutions:
Can't connect to the iTunes Store
http://support.apple.com/kb/TS1368
iTunes: Advanced iTunes Store troubleshooting
http://support.apple.com/kb/TS3297
Thanks,
Matt M.

Iphone cannot connect to the itunes store?

When i try to connect itunes i often get 'cannot connect to the itunes store' HAve tried signing out and back in and on wifi or 3g help!

In order to get rid of this annoying error message, follow these steps:
Open Settings
Tap General
Tap Date and Time
Turn ‘Set Automatically’ to Off
Manually change the year to 2013
Again Open Settings
Tap iCloud
Turn Passbook option Off
Return to Settings > General >Date and Time and turn ‘Set Automatically to On
Try updating again.
Am sure it will help you to sort this issue.

Why can't Apple TV stream movies like the iTunes store can?

I'm in the UK with an Apple TV 2nd Gen. 9Mb/s broadband speed checked and have conclusively failed to rent one single movie since I bought this a year ago. Every time I log in, select the film, purchase it, hit play and all I get is "connection error please try later" Playing movie trailers and everything else is fine. Surely the point of renting a movie online is so you can watch it straight away. Lovefilm works just fine via my PS3.
The other day I tried again on Apple TV with the same error so figured I'd try and rent the movie direct from iTunes Store on my laptop, hey presto, 2 mins later I'm watching my film via my Macbook Pro hooked up to my TV.
So the big question is: Why can not Apple TV stream a movie like the iTunes Store can? Of course I appreciate that a certain amount of buffering has to happen but that is never evident on Apple TV.
Anyone got any ideas?
Thanks.

Welcome to the Apple Community.
Intermittent problems
Intermittent problems are often a result of interference. Interference can be caused by other networks in the neighbourhood or from household electrical items.
You can download and install iStumbler (NetStumbler for windows users) to help you see which channels are used by neighbouring networks so that you can avoid them, but iStumbler will not see household items.
Refer to your router manual for instructions on changing your wifi channel or adjusting your multicast rate.
There are other types of problems that can affect networks, but this is by far the most common, hence worth mentioning first. Networks that have inherent issues can be seen to work differently with different versions of the same software. You might also try moving the Apple TV away from other electrical equipment.
Consistent Problems
A frequent cause of consistent failure to enable AirPlay or HomeSharing at all, is the service being blocked on the network. Make sure your network isn't hidden, has a unique name, that MAC address authentication is disabled, security is set to use WPA 2 Personal and that there is only one router/device acting as a DHCP server and providing NAT services.
Make sure your router/computer allows access over the following ports
Port
Type
Protocol
Used By
80
TCP
HTTP
AirPlay
443
TCP
HTTPS
AirPlay
554
TCP/UDP
RTSP
AirPlay
3689
TCP
DAAP
iTunes/AirPlay
5297
TCP
Bonjour
5289
TCP/UDP
Bonjour
5353
TCP/UDP
MDNS
Bonjour/AirPlay
49159
UDP
MDNS (Win)
Bonjour/AirPlay
49163
UDP
MDNS (Win)
Bonjour/AirPlay
Refer to your router manual/manufacturer for any settings that are specific to that model.
Another frequent cause of consistent failure to enable AirPlay or HomeSharing at all, is security software, in many cases configuring it correctly, disabling it or even uninstalling it can help, but in some cases the security software can cause problems that simply reconfiguring, disabling or uninstalling cannot reverse.
If you are consistently unable to activate AirPlay, have tried all the steps in this article and have security software installed on your system, you might benefit from contacting its provider or participating in any online forums they run to discuss the matter with them.

Why can't I get a refund in the iTunes Store?

I downloaded a song on iTunes yesterday by accident and only realised today, I went to the iTunes Store to get a refund on that purchase but it kept saying that it wasn't eligible for a refund. Is there anyway I can get my money back?

We are fellow users here on these forums, we won't know why.
If the 'report a problem' page won't work then you can try contacting iTunes Support via this page, but you might get a similar reply from them and not an explanation : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

Why can't I Gift an iBook from the iTunes Store?

I noticed that for some reason Books within the iTunes Store don't seem to have the Gift option.
Apps, Music, Movies, TV Shows, even Audio Books can be gifted.
Why is this?

Why should the publishers even have to agree to it? It's none of their business, just like it's none of their business (nor do they have to agree) if I buy a physical book from a bookstore and give it as a gift.

Why can't I see my podcast in the iTunes store

When I click on the link provided by Apple I see my podcast in the iTunes store, but when I just try to drill down to it through the iTunes menus I can't find it. I've noticed that there seems to be a maximum of five pages of podcasts for each category. Does this mean that there are other podcasts out there that you just can't get to without doing a search or something?

Run Software update from the Apple menu or update yrou signature (it shows 10.8.2).
What country store?

HT1657 Why can't you rent 'A Separation' in the iTunes store?

They only let you buy the movie, and not rent it
What Gives?

It is not available for rent.
Why do you find this so odd?
Not all movies that are available for sell are available for rent.
It is up to the owner of the distribution rights for the movie to decide what they will offer.

Why can I not connect to the itunes store on my iPhone?

Why can I not connect to the itunes store on my iPhone? Heard that other people are having the same problem and that Apple needs to fix it.

Hello sakif16,
Thank you for using Apple Support Communities.
For more information, take a look at:
Can't connect to the iTunes Store
http://support.apple.com/kb/ts1368
Troubleshoot issues on an iPhone, iPad, or iPod touch
If you haven't been able to connect to the iTunes Store:
Make sure your date, time, and time zone are correct in Settings > General > Date & Time.
Note: Time Zone may list another city in your time zone.
Make sure that your iOS software is up to date by tapping Settings > General > Software Update (iOS 5 or later) or connecting your iOS device to iTunes and clicking Check for Update on your device's Summary page.
Check and verify that you're in range of a Wi-Fi router or base station. If you're on a device with cellular service, make sure that cellular data is turned on from Settings > General > Cellular.
Note: If connected to cellular data, larger items may not download. You may need to connect to Wi-Fi to download apps, videos, and podcasts.
Make sure that you have an active Internet connection. You can check the user guide for your device for help with connecting to the Internet.
Make sure that other devices (portable computers, for example) are able to connect to the Wi-Fi network and access the Internet.
Try resetting (turning off and then on again) your Wi-Fi router.
If the issue persists, try troubleshooting your Wi-Fi networks and connections.
Have a nice day,
Mario

Why can't I connect to the iTunes Store on my iPhone 5?

When I try to download an app it is saying I can't connect to the iTunes Store. I tried logging out and then back in, but it won't let me sign back in. Help!

perfect, thanks.
When I try to connect to the itunes store, it says 'accessing itunes store' and just hangs there.
With those symptoms, I'd try the following document:
Apple software on Windows: May see performance issues and blank iTunes Store
(If there's a SpeedBit LSP showing up in Autoruns, it's usually best to just uninstall your SpeedBit Video Accelerator.)

HT204053 why can't my iphone 4 connect to the itunes store

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