HT204053 Why i can't to install free app....???the infomation ask me about billing information....
Last time i have purchase app..when i try to install free app,the information ask me about billing infomation..when i click continue the warning say "there will be previus problem purchase"..can someone help me how to settle this problem?
All Apple iTunes Store accounts must have a valid form of payment set up. Even for free apps and updates. The Payment Declined message comes from your card issuer or payment source; Apple is just a pass-through for the message. You need to find out why your issuer is declining your card.
Similar Messages
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I tried downloading a free app and it asked for my billing information and when I entered it, it said that there was a billing problem with a previous purchase and I have to update it. I keep updating it and it wont let me verify it and I cant get any apps even if they are free, and I just Deleted some apps to make room for my new upate!
The message says: "The payment method has been denied, try another method"
I'm living in the same country and city since I was born, so I don't think the location is the problem.
And yes, I paid with the card a meal in Burguer King today. And nothing more. -
I am trying to download free apps and it is asking me to sign in and give billing info ie credit card, how do. Fix this I have downloaded free apps in the past without having to provide this info. Can anyone help?
it is required to have a valid means of payment even for free apps
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I can't install and update any application, even for the free app the system ask me to sign in to the billing payment. Even though that I did sign, it still declined. Any one could help, please
All Apple iTunes Store accounts must have a valid form of payment set up. Even for free apps and updates. The Payment Declined message comes from your card issuer or payment source; Apple is just a pass-through for the message. You need to find out why your issuer is declining your card.
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I'm on Vacation with no access to my Mac. But had tried Sync. My software update is iOS 6.0.1. I've tried another WiFi network. I read your comment of deleting Apps for stuck update. So removed all Apps! Can't even install Free Apps. Now using my Kindle
Purplehiddledog wrote:
I do backup with iCloud. I can't wait until the new iMac is available so that I can once again have my files in more than 1 location without needing to rely solely on the cloud.
I also rely on iTunes and my MacBook and Time Machine as well as backing up to iCloud. I know many users know have gone totally PC free, but I chose to use iCloud merely as my third backup.
I assume that the restore would result in my ability to open Pages and Numbers and fix the problem with deleting apps, but this would also mean that if my Numbers documents still exist solely within the app and are just not on iCloud for some reason that they would be gone forever. Is that right?
In a word, yes. In a little more detail.... When you restore from an iCloud backup, you must erase the device and start all over again. There is no other way to access the backup in iCloud without erasing the device. Consequently, you are starting all over again. Therefore, it would also be my assumption that Pages and Numbers will work again and that the deleting apps issues would be fixed as well.
If the documents are not in the backup, and you do not have a backup elsewhere, the documents could be gone forever. -
I am trying to download a free app and it say I need billing information, I do that and it still won't download
Hi alphapack21,
Thank you for using Apple Support Communities.
I see you are having difficulties with downloading a free app from the App Store without a credit card. The following article explains how to set up your account without a credit card or payment method.
Create an iTunes Store, App Store, or iBooks Store account without a credit card or other payment method - Apple Support
Regards,
Jeff D. -
I'm using the ipad 4 why can I not install free apps it tells me there is a billing problem
I'm trying to install free apps from the apps manager but it won't allow me to install them as its saying there is a problem with my billing information. I have purchased items from the iTunes Store many times using the same information.
Contact iTunes Customer Service and request assistance
Use this Link > Apple Support iTunes Store Contact -
In my appleid I chose none as payment type. Now, when i want to install free app from appstore i am asked to verify my payment type! When i select none it errors! Why?
iTunes Store Support
http://www.apple.com/emea/support/itunes/contact.html -
Why can't I download free apps? It asks my payment info every time I try to download.
Why can't I download free apps? Every time it try to download free apps it ask me my payment options.
You are required to provide credit card details to download apps be it free or paid.
Nothing will be deducted from your credit card if the app is free.
There will be a authorizing hold of US$1.00 to verify your account information. It will be credited back to your account later. -
trying to install free apps. Keeps telling me to enter e-m & pw it tells me i havent signed n to itunes. it wont take my email or pw
have you ever set up an account with Apple and received an Apple ID?
follow steps here
http://support.apple.com/kb/ht2534 -
Why can't I install free apps it just keeps going back to get the app
I can't Install a app it doesn't go through it asks for my password and when I put it in it goes straight back to get the app and I don't know why it's doing this can someone help me first
Restart is the universal cure
http://support.apple.com/kb/ht1430 -
Why I can't down load free apps...it ask me for my credit card number even if it says free
Why when I want to down load a free app, it ask me for my credit card number?
Select None for payment method >iTunes Store: Changing account information
Why can’t I select None when I edit my payment information? -
HT2534 I try to download free stuff my the iPad ask me for billing information a what can I do
Somebody can help please!!!!! I did the mistake to buy a book from my iPad. And know I can't download anything without credit card. What can I do to resolve this big problem :(.
Your account needs to be verified by adding billing info to your account. Once the account is verified, you can remove the info and use the account.
How to Get Apps From the App Store Without a Credit Card
http://ipadhelp.com/ipad-help/how-to-get-free-apps-from-the-app-store-without-a- credit-card/ -
I tried to buy a free ap on the App Store and it asked me for billing information! What do i do?
How do I get a free app without it asking me for billing information? It worked for the first 5 apps but not this one
When you created your Apple ID, did you provide credit card information? If you did, then there may have been something that has changed with that credit card. Despite the fact the app is free, your account has to be in good standing to be able to downoad an app.
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HT5622 Why i an asked to verify payment information while i try to install free apps?
Plz help me i am unable to download free apps , I am asked to verify payment information while the aap is free
Hi Kashif jalil,
If an iTunes Store account was originally set up with a credit card, the information on file needs to be valid and active for all purchases, even if the purchase isn't charged (free apps). If you need to update your billing info, you may find the following article helpful:
iTunes Store: Changing your payment information
http://support.apple.com/kb/ht1918
Regards,
- Brenden
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