HT204074 cannot buy anything because ID disabled

My friend cannot buy anything from itunes store because error message states Apple ID disabled. All info updated & current and PC accepted. Any ideas?

Hi Ladybug,
Follow the troubleshooting/fix steps in the article below:
http://support.apple.com/kb/HT1212
Cheers,
GB

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HT201363 What do I do if I have redeemed an iTunes card in an account, but cannot buy anything because I cannot remember my security question answers?

What do I do if I have redeemed an iTunes card in an account, but cannot buy anything because I cannot remember my security question answers?

tankyoo

Hello everyone I cannot buy anything because I forgot my security questions so it sends a email with the reset info but I never get the email what do I do?

I cannot buy anything because it asks me to answer my security questions but since I forgot the answers to them I click the I forgot button and it tells me an email has been sent containing reset information however I never receive these emails so I can buy anything please help!

Reset Security Questions
http://support.apple.com/kb/HT5312
If you can't solve problem, call Apple to help reset your Security Question.
http://support.apple.com/kb/HT5699

HT4528 My iTunes says I cannot buy anything because I need to verify my security questions. I don't remember my security questions anymore and I don't remember the email password to the old email on my iTunes to change them.

I am unable to access my iTunes account to buy apps and music and stuff because it keeps saying I have to verify my security questions I made this iTunes account when I was probably 13 and I don't even remember the old email password and I change my email and I've tried sending it to my email and my recent email they keep sending to my old email and I need to somehow change that because I do not remember my security questions or my old password

How to reset your Apple ID security questions.
Go to appleid.apple.com, click on the blue button that says 'Manage Your Apple ID'.
Log in with your Apple ID and password. (If you have forgotten your Apple ID password, go to iforgot.apple.com first to reset your password with a password recovery email)
Go to the Password & Security section on the left side, and click on the link underneath the security questions that says 'Forgot your answers? Send reset security info email to [email]'.
This will generate an automated e-mail that will allow you to reset your security questions.
If that doesn't work, or there is no rescue email link available, then click on 'Temporary Support PIN' that is in the bottom left side, and generate a 4-digit PIN for the Apple Account Security Advisor you will be contacting later.
Next, go to https://getsupport.apple.com
(If you see a message that says 'There are no products registered to this Apple ID, simply click on 'See all products and services')
Choose 'More Products & Services', then 'Apple ID'.
A new page will open.
Choose 'Other Apple ID Topics', then 'Forgotten Apple ID Security Questions'.
Click the blue 'Continue' button.
Select the contact option that suits your needs best.

I got a new device and cannot buy anything because the questions

Also i dont have an email for rescue the answers

Call Apple to help reset your Security Question.
http://support.apple.com/kb/HT5699

I cannot buy anything on iTunes because I accidentally choose the US store by accident. I am currently in Thailand for a few months now. I have tried to change back to the irish store I was originally with on iTunes by clicking on change country. I

I cannot buy anything on iTunes because I accidentally choose the US store by accident. I am currently in Thailand for a few months now. I have tried to change back to the irish store I was originally with on iTunes by clicking on change country. This won't work and I don't know what else to do??
Please help

On the iPad - go to Settings>iTunes and App Stores>Apple ID. Tap on your old ID and sign out. Then sign in with your changed/new ID.

Cannot buy Anything!

i have had iTunes since Christmas, and have made several purchases, an album then a single. then suddenly, with no change ... i go the message "YOU CANNOT BUY BECAUSE YOUR ACCOUNT HAS BEEN DISABLED, To continue using your account it must be enabled by the iTunes Store Customer Service. You can contact customer service a http://www.apple.com/uk/support/itunes/musicstore" this the sent me to a big page which had every other problem BUT mine and no way of contact without having a specific question, i have finally discovered this discussion page and i'm not hoping som1 can give me some advice. i have a Nano G3 and am using a gift card on iTunes, it has been around for a while, and i have tried all i can. i cannot buy anything but download if fine. Please Help Me!!

You're going to have to email them. No one here will be able to help you. Don't worry so much about the category you are picking - that really doesn't matter in the end. They will be able to help you no matter what you choose. Good luck.

I have never set the answers to my security questions...though i cannot buy anything till i provide answers...how do i create answers?

I have never set the answers to my security questions...though i cannot buy anything till i provide answers...how do i create answers?

You need to ask Apple to reset your security questions; ways of contacting them include clicking here and picking a method for your country, phoning AppleCare and asking for the Account Security team, and filling out and submitting this form.
(99103)

I have a iPad mini, I recently acquired a $15 iTunes card to get apps and music. I have forgotten my security questions and I cannot buy anything HELP (I tried to reset them in the Password and Security tab but the text under the questions does not show)

I recently acquired a $15 iTunes card to get apps and music. I have forgotten my security questions and I cannot buy anything HELP (I tried to reset them in the Password and Security tab but the text under the questions does not show)

Apple ID: Contacting Apple for help with Apple ID account security
http://support.apple.com/kb/HT5699?viewlocale=en_US&locale=en_US
Try the link above. Try to find a phone number for your country, call and ask for account security.

I cannot buy anything, even though I am in credit

I successfully redeemed an itunes gift card today, and the balance was added to my account, but now I cannot buy anything from the store, and when I did buy something, the money was taken from my bank account, not the balance....what am I doing wrong here?
Many thanks.

donnafromgloucester wrote:
...but now I cannot buy anything from the store, and when I did buy something...
I'm a bit confused. Are you or are you not able to purchase from the store?
Are you perhaps using two separate IDs?

Hi, someone can help me with mi Apple ID? I can't buy anything because I can't remember my answers! :(

Hi, someone here would like help me with my Apple ID, I can't buy anything because I can't remember my answers. I really need help :( thanks a lot!

You need to contact Apple. Click here, phone them, and ask for the Account Security team, or fill out and submit this form.
(89708)

HT1918 Hello, I have a account but I can't buy anything because I forgot my security questions and my rescue email.

Hello, I have a account but I can't buy anything because I forgot my security questions and my rescue email.

If you can't remember your rescue email address (and seeing the reset link via steps 1 to 5 on this page doesn't help you remember it) then you will need to contact iTunes Support or Apple to get the questions reset.
e.g. you can try contacting iTunes Support : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Account Management , and then 'Forgotten Apple ID security questions'
or try ringing Apple in your country and ask to talk to the Accounts Security Team : http://support.apple.com/kb/HE57
When they've been reset you can then use the steps half-way down this page to view (or change/add) your rescue email address for potential future use : http://support.apple.com/kb/HT5312 . Or you could change to 2-step verification : http://support.apple.com/kb/HT5570

TS1424 hi all how do you reset your security questions. i can not remember the answers. how do you reset them? i cant buy anything because it keeps coming up

hi all how do you reset your security questions. i can not remember the answers. how do you reset them? i cant buy anything because it keeps coming up

If you have a rescue email address (which is not the same thing as an alternate email address) set up on your account then go to https://appleid.apple.com/ and click 'Manage your Apple ID' on the right-hand side of that page and log into your account. Then click on 'Password and Security' on the left-hand side of that page and on the right-hand side you should see an option to send security question reset info to your rescue email address.
If you don't have a rescue email address (you won't be able to add one until you can answer 2 of your questions) then you won't get the reset option - you will need to contact iTunes Support or Apple to get them reset.
e.g. you can try contacting iTunes Support : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Account Management , and then 'Forgotten Apple ID security questions'
or try ringing Apple in your country and ask to talk to the Accounts Security Team : http://support.apple.com/kb/HE57
When they've been reset (and if you don't already have a rescue email address) you can then use the steps half-way down this page to add a rescue email address for potential future use : http://support.apple.com/kb/HT5312 . Or you could change to 2-step verification : http://support.apple.com/kb/HT5570

Please help I cannot buy anything in AppStore I'm here in Dubai it says YOUR PURCHASE COULD NOT BE COMPLETED FOR ASSISTANCE, CONTACT ITUNES SUPPORT Help me please I need to buy something please asap

Please help I cannot buy anything in AppStore I'm here in Dubai it says YOUR PURCHASE COULD NOT BE COMPLETED FOR ASSISTANCE, CONTACT ITUNES SUPPORT Help me please I need to buy something please asap

Click here and request assistance.
(84901)

HT5312 I dont freakin understand. I cant buy anything because I forgot the answers to my securlty questions,and I cant set up a rescue email account because I exhausted my attempts. So how do I set up a rescue email? How rediculous

I dont freakin understand. I cant buy anything because I forgot the answers to my securlty questions,and I cant set up a rescue email account because I exhausted my attempts. So how do I set up a rescue email? How rediculous

Some Solutions for Resetting Forgotten Security Questions: Apple Support Communities

HT204074 cannot buy anything because ID disabled

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