HT204074 I am using the same computer i used to make all my music downloads and when i try to re-download a song or album it already says "downloaded". i need to re-download because the backup was lost. my computer is still authorized on my account.

I am using the same computer i used to make all my music downloads and when i try to re-download a song or album it already says "downloaded". i need to re-download because the backup was lost. my computer is still authorized on my account.

If you still have the 'pointers' to them in the Music part of your iTunes library (i.e. where you would click on them to play them) then iTunes will assume that you still have them and will show them as downloaded in the Purchased link under Quick Links on the iTunes store home page - if you try deleting one of them then it should get the cloud symbol for re-downloading, and you can do the same for the others.

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I have an imac running 10.4.11 and i downloaded the update software from apple downloads and when i try to update to 10.5.1 it says open failed this version requires 10.5 what should i do?

I have an imac running 10.4.11 and i downloaded the update software from apple downloads and when i try to update to 10.5.1 it says open failed this version requires 10.5 what should i do?

You would have to purchase a retail Leopard installer DVD. Since they are difficult to find you may need to search on eBay, Amazon.com, and Google to find a suitable copy.
If you have an Intel iMac, then you may want to consider upgrading to Snow Leopard which you can purchase at any Apple retailer for $29.00 versus the minimum price of $129.00 for Leopard.
Leopard System requirements
You must have a Macintosh computer with:
an Intel processor or a PowerPC G4 (867 MHz or faster) or G5 processor
a DVD drive >built-in FireWire
at least 512 MB of RAM (additional RAM is recommended for development purposes)
a built-in display or a display connected to an Apple-supplied video card supported by your computer
at least 9 GB of disk space available, or 12 GB of disk space if you install the developer tools
Snow Leopard General requirements
Mac computer with an Intel processor
1GB of memory
5GB of available disk space
DVD drive for installation
Some features require a compatible Internet service provider; fees may apply.
Some features require Apple’s MobileMe service; fees and terms apply.
And, you could also upgrade to Lion by purchasing the Apple USB Lion flash drive installer for $69.00.
Lion System Requirements
Mac computer with an Intel Core 2 Duo, Core i3, Core i5, Core i7, or Xeon processor
2GB of memory
OS X v10.6.6 or later (v10.6.8 recommended)
7GB of available space
Some features require an Apple ID; terms apply.

I cannot use iCloud on Windows 7, as it won't recognize my apple ID when i try to sign in to icloud it i get error saying "you can't sign in because of a server error (please help some one)

I cannot use iCloud on Windows 7, as it won't recognize my apple ID when i try to sign in to icloud it i get error saying "you can't sign in because of a server error (please help some one)

Although your message isn't mentioned in the symptoms, let's try the following document with that one:
Apple software on Windows: May see performance issues and blank iTunes Store

I have a new Ipad and when I try to buy an app it asks for my questions! I dont remember them so I press the button that send me an email to reset them. Ive sent it various times but it doesnt arrive. please help I need this app for school!!!

I have a new Ipad and when I try to buy an app it asks for my questions! I dont remember them so I press the button that send me an email to reset them. Ive sent it various times but it doesnt arrive. please help I need this app for school!!!

See Kappy's great User Tips.
See my User Tip for some help: Some Solutions for Resetting Forgotten Security Questions: Apple Support Communities https://discussions.apple.com/docs/DOC-4551
Rescue email address and how to reset Apple ID security questions
http://support.apple.com/kb/HT5312
Send Apple an email request for help at: Apple - Support - iTunes Store - Contact Us http://www.apple.com/emea/support/itunes/contact.html
Call Apple Support in your country: Customer Service: Contacting Apple for support and service http://support.apple.com/kb/HE57
 Cheers, Tom

I suddenly have problems syncing my itouch. when i connect it to the computer, it shows that i still have all of my songs and playlists. But when i look on my itouch, it says i have no content in the music section. and when i try to sync it, there's error

I wanted to listen to some new music i added to my itouch, but when i looked, it said no content in the music section. So i connected to the computer and opened itunes. My device showed up and everything, my playlists and songs where still there, but my itouch still showed No Content. Then i tried to sync it, and there's always an error popping up, so now i have no idea what to do! I have too many songs to start over again! And the iTunes i am using now was not my original one because my old computer broke so i got a new computer and new iTunes, so this iTunes doesn't have all of my songs. i'm sick and tired of being afraid to update my itouch because it says it won't save my songs so when it updates my songs could be deleted. Could someone please help or tell me how to contact the Apple people?

iPod touches or any iDevices from Apple sync only to one computer. If you sync to a different computer, all your music will be replace with the music from the new computer's iTunes. If the music were purchased from iTunes, you can re-download them again otherwise the music on iPod touch will be deleted. Do you have iTunes backup?

I use CS6 and when I try to open a ai file from later version I'm told i must select a page from the PDF to open?

I am following tutorials in Adobe Illustrator CC Classroom in a Book, but I use CS6. How can I open the lesson files to display correctly?

I'm having further problems when I open these CC ai lesson files.
All the swatches disappear.
I had not realized there would be such compatibility issues between CS6 and CC.
Yes I am warned when opening files craeted with later versions that there might be some "data loss" but this seems beyond reasonable?

HT3842 How can i delete a movie on my iPad that never downloaded and when I try to download it it says sorry cant be downloaded at this time,try again later??? I just want t delete it so I can try to start over and watch what I paid for?? any ideas???

I need help deleting a movie on my ipad that says installed but never downloaded. if i try to download it i get a message that says " unable to download .please try again later" Any ideas??? BTW the movie downloaded onto my mac but not my ipad...

oh and this message is also on my iphone 5
now with the phone I do have some options that I dont see with my iPad 3. but I stil do not see a way to delete this dang conversation
I get the same message when I open it from my iphone 5..."there was a problem connecting to facebook" there isnt a problem though
if i swipe left I see standard Friends at top, below it listsclose friends, family, then a help center, account settings, privacy settings, log out, etc. I dug around there for a while but didnt see any option to delete messages.
if i swipe right I see the word Favorites at the top. above that is a search option. to the right is a weird little symbol kinda like a wheel with gears on it. if i click that it gives me the option of Turn off Chat or Cancel. I did both, it just greys out the friends list that appears. If I click a name, the previous conversation appears. nothing to delete from there, just contact info if I click the i symbol or back to news feed.

I am trying to install, but the install wizard insists on installing on a nonexistant D:/ drive, and when i try to change it, it gives me error 2330. any ideas?

I am trying to run iTunes on a PC with Windows 8.1, but the setup wizard tells me there is no space on the D:/ drive, which makes sense, since my D:/ drive is a CD-ROM. When it gives me the option to save on a different drive, I click it, and it tells me "Error 2330" and shuts down. Error 2330 simply implies that the drive is incompatible, which makes sense but isn't helpful. I even tried disconnecting the CD-ROM but that didn't change anything.
It is very odd that I have had iTunes on this computer for over seven months, and this problem didn't begin until after I attempted to install the latest update. It failed to install the update, and from then on I couldn't open iTunes at all. Has anyone else seen this issue or know what I can do?

I am trying to run iTunes on a PC with Windows 8.1, but the setup wizard tells me there is no space on the D:/ drive, which makes sense, since my D:/ drive is a CD-ROM.
Even though you're getting a slightly different error message, try the following user tip:
"Invalid drive X:\" install errors

So I have apps I need to upload and apps I need to download and when i try it asks for my billing info and i type it in and it says incorrect? helpp

helpp!!

The Apple Support Communities are an international user to user technical support forum. As a man from Mexico my first language is Spanish. I do not speak English, however I do write in English with the aid of the Mac OS X spelling and grammar checks. I also live in a culture perhaps very very different from your own. When offering advice in the ASC, my comments are not meant to be anything more than helpful and certainly not to be taken as insults.
Are you putting in the address where the bank sends the monthly statement?
Apple's servers are very picky about the format of the address. If you live in the USA, then the server is expecting the style that the US Postal Service uses. One way to do this is to use the USPS ZIP Code lookup service;
https://tools.usps.com/go/ZipLookupAction!input.action
Enter the address to look up the ZIP code and then copy the exact USPS output into your iTunes account information.

Why does my bookmarks toolbar start hiding my bookmarks when i add more bookmarks to the toolbar? how do i make all of them show and not have a drop down menu?

i had recently installed new firefox and instead of my 20 bookmarks showing up all in the 1 toolbar, only 10 are shown and the rest are hidden to the right with the ">>" button.
how the heck do i change it back to what i previously had? this is driving crazy! i want them all to show and not have to click the ">>" button and go through the drop down menu

Removes text associated with your bookmarks and folders and gives you placement controls over bookmarks extending the functionality and usability of the Bookmarks Toolbar. Your Bookmarks Toolbar is now very Roomy and Smart!
*https://addons.mozilla.org/en-US/firefox/addon/smartest-bookmarks-bar

Well I guess I used the same email for my new iPad mini from my iPod and if I try to buy something I put my right password then it asks me some security questions like what was your first car I don't even have a car! Please help?

Please please help me!

You can choose which questions to answer. The answer does not have to have any basis in fact - the critical thing is to REMEMBER WHAT YOU SAID. If you decide to say your first car was a Bugattii Veyron, that is no problem, as long as you remember to answer Bugatti Veyron if the question is ever asked in the future.

I am trying to install a trail for InDesign CC to finish a project soon. I downloaded Creative Cloud, the app is in my folder, but it won't open and when I try to download InDesign an error pops up saying Adobe is trying to install malware.

I just installed Creative Cloud in order to download a trial for InDesign. I have the app icon for CC, but it won't open. When it was in my toolbar (on a mac) it just sat there loading for about 15 minutes. I tried restarting it but it won't open at all now. I also tried downloading an InDesign trail and it won't open at all. When I click for it to download an error message pops up saying Adobe is trying to instal malware and asks me if I want to continue. When I say yes, it doesn't do anything. I have a brochure that needs to go to the client by 4pm today! EEK!

Sydneybling it does sound like your security software is interfering with the process of installing and utilizing your Adobe Creative applications. I would recommend that you try temporarily disabling your security software and utilizing the directions listed at Install and update apps - https://helpx.adobe.com/creative-cloud/help/install-apps.html to install InDesign CC.

Just bought a new mac air , my itunes is on my old computer,how do i get all my music ,tones , and apps on to the new iTunes from my iphone?

Hi guys is there anyway of getting my information from my iphone into itunes ,e.g music, apps, tones?.
I've bought a new mac air ,so my old itunes is on my old lap top,i have put the new itunes on to the mac but i need to transfer all the stuff from my phone to my new itunes on the mac , if that makes sense, would be great if someone could help me.

DAMELISA wrote:
Hi Anamusic thanks for getting back to me is there no way of just getting the info from the phone to the new i tunes ?, ...
You can... but it is not as straight forward as the External drive method.
See these 2 Links...
Syncing to a New Computer...
https://discussions.apple.com/docs/DOC-3141
Recovering your iTunes library from your iPod or iOS device
https://discussions.apple.com/docs/DOC-3991
More info here...
iTunes: How to move your music to a new computer

Hi! I am trying to download the free trial of Illustrator CS6, I only see Illustrator CC, and when I try to download that trial I get a message that prevents me from downloading saying: "You are running an operating system that Illustrator no longer suppo

help.

Kelly Lynn,
You may download CS6 here:
Download CS6 products
or
http://prodesigntools.com/tag/ddl
or
http://technolux.blogspot.co.nz/2011/02/adobe-direct-download-links-less-akamai.html#more
Downloading (the original) CC on 10.6.8 has been proven possible.
Post #3 in this thread shows a viable way of doing it:
http://forums.adobe.com/message/6342650#6342650

HT1386 I have changed computers and when I try to sync my apps, I keep getting a message saying that the computer is not authorised to sync the apps even though I have authorised the computer.

Hi, I have just set up iTunes in my new computer and have 'synced' my iphone, however, my apps have not synced, I keep getting a message saying that this computer is not authorised to sync the apps even though I have authorised it. I don't know if the issue is the fact that I had to set up a new apple ID? Any suggestions would be appreciated. Thanks

The "The connection was reset" error message can be caused by a bug fix for the BEAST (Browser Exploit Against SSL/TLS) attack that the server doesn't handle.
*[[/questions/918127]]
*[[/questions/918028]]

HT204074 I am using the same computer i used to make all my music downloads and when i try to re-download a song or album it already says "downloaded". i need to re-download because the backup was lost. my computer is still authorized on my account.

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