HT204074 I had a charge to my iTunes that I did not order, what do I do to correct it. It was only 1.99 but I don't want it to happen again.
I had a purchase show up that wasn't mine or something I ordered.
http://www.apple.com/support/contact/
Similar Messages
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i got a reply to my complaint there were no other purchases going through my bank account except for the one for 39.99 and the 99.99 one i did do the 39.99 one but did not do the other one there is noone else in the house who touches my phone so please it was a mistake on ur part so please just put the charge for the 99.99 in my double down account because it was a mistake yesterday nothing else is wrong in my bank account except for that one thanl u wilma
To Contact iTunes Customer Service and request assistance
Use this Link > Apple Support iTunes Store Contact -
Please help me fingure why I'm being charged $3.99 each month
We are all itunes users just like you.
We can take nothing off of your bill.
Contact itunes support -
I am being charged for I tunes , on my credit card, I need this to stop immediately. Please help me do this.
Contact the card’s issuer. If the items you’re being charged for appear in your iTunes Store purchase history, click here and contact the iTunes Store staff as well.
(125543) -
My wife got me an iTunes card today and as soon as I redeemed it a music album that I did not order downloaded and deducted the cost from my iTunes card. I did this happen and how can I get my money back? I do not listen to the type of music that was downloaded and feel like I was robbed in a way cause the only way things are suppose to download is if I click on them and enter my password. Please let me know if there is anything I can do and am I the only person this has happened to?
Thank youThank you Niel,
My wife loaded her ITunes card right after I loaded mine and the album did not and still has not loaded onto her phone so we think it could be in my settings we are going to check into that but I did have money removed my account so thank you for the link to the form. -
I have been receiving billings / charges from itunes that i did not purchased.
i received several billings / charges to my account that i did not purchased from itunes. how can i make a formal report / complaint to itunes store?
The most immediate thing you need to do is to call your credit card company and report the unauthorized charges. Your card company can contact Apple if they need additional information.
Next, log into your iTunes Store account and see if the purchases are reflected in the Purchase History. If they are, immediately change the password to your iTunes Store account, making sure it's not something easily guessed or looked up. Then go here:
http://www.apple.com/support/itunes/contact/
and follow the instructions to report the issue to the iTunes Store.
If the charges are not reflected in the Purchase History, then it's most likely a fraudulent charge to your credit card directly rather than an unauthorized purchase through your iTunes Store account in which case it will be up to your bank to handle.
Regards. -
HT201359 I need to change my password & I've had charges on my account that I did not request
I need to change my password & I have charges on my account that I did not request
Start here for information about managing your iTunes account.
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HT1491 i have a charge from itunes that i did not authorize
i have an itunes charge on my account that i did not authorize how do i contact someone for help?
You can contact iTunes support here : http://www.apple.com/support/itunes/contact/ - click on Express Lane, then iTunes > iTunes Store
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Charged for an app that I did not dowload - please help urgent!!!!
I have been charged for a ringtone that I did not purchase. I wne t back to my downloaded apps to see if I did it by mistake it is not even there. I was cahregd $3 for a song that I did not even know. Please help me what I can do to reverse this charge and protect myself for something like this happening again?
Hey perihan76,
Welcome to the BlackBerry Support Community Forums.
Thanks for the question.
Please fill out the information here regarding the application and someone will be in touch: https://consumersupport.webapps.blackberry.com/blackberrycommerce/main?ln=en
Let me know if you have any more questions.
Cheers.
-ViciousFerret
Come follow your BlackBerry Technical Team on Twitter! @BlackBerryHelp
Be sure to click Like! for those who have helped you.
Click Accept as Solution for posts that have solved your issue(s)! -
I have been charged for music/downloads that I did not buy. Help?
I noticed that my account was charged for several downloads that I did not purchase. How can I straighten this out so I can purchase downloads. Has someone hacked onto my account? Should I cancel my credit card? Yikes!!
G4 Mac OS X (10.4.8)
G4 Mac OS X (10.4.8)Contact the iTunes Music Store customer support department through the form at the bottom of this web page and explain the problem to them. They should then issue a credit to your account.
And you might want to change your password to your iTMS account, just in case someone has indeed gotten access to your account. -
TS1424 I have charges that I did not order. How do I get them off?
I am recieving charges on my credit card that I did not order.
Hello Cookiemom40,
I recommend you report this to our iTunes Store support directly.
How to report an issue with your iTunes Store, App Store, Mac App Store, or iBookstore purchase
http://support.apple.com/kb/ht1933
All the best,
Sterling -
HT204088 How do I file a claim for a purchase from iTunes that I did not do?
How do I file a claim for a purchase from iTunes that I did not do?
First, log into your iTunes Store account and see if the purchases are reflected in the Purchase History.
http://support.apple.com/kb/HT2727
If they are and you're sure you or someone you know didn't make the purchase, perhaps as an in-app purchase, immediately change the password to your iTunes Store account, making sure it's not something easily guessed or looked up. Then go here:
http://www.apple.com/support/itunes/contact/
and follow the instructions to report the issue to the iTunes Store.
If the charges are not reflected in the Purchase History, then it's most likely a fraudulent charge to your credit card directly rather than an unauthorized purchase through your iTunes Store account and it will be up to your bank to handle.
Regards. -
I was charged for an app that I did not purchase / did not intend to purchase. It is very expensive and need to have a refund!
http://www.apple.com/support/contact/
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I need to speak to a person on the phone. I talke to someone in India on 7/22 I have him total control of my computer he went into my bank account and could see all the charges. His name was Amhit something, he said there was over $500 in charges that I did not make since over a year this has been happening. I tried before to address this with apple but I never get a person and the amounts are always small and then on 7/22 I got a larger charge so I called and somehow got Amhit. Amhit changed my apple password to he could get into my account but I didn't know what it was and I have not been able to do anything in itunes since 7/22 but yet today 8/1 there is a $6.39 charge on my bank card. Something is very messed up!!!! Amhit said he would get me a credit and call me the next day...surprise he never called. I NEED HELP!!!!!!!!!!!!
Most of the people on these forums, including myself, are fellow users - you're not talking to iTunes Support here.
If you've previously contacted iTunes Support then do you have an email that you could reply to ? If not then you can contact them via this link and see what contact methods are available for you : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption -
You are charging me $3.98 for itunes charges that i did not authorition please return me money to my card, because i have not order anything.
I'm just a guy killing time, browsing the internet while watching MSNBC. I have no access to your iTunes account and did nothing of the sort. Contact the iTunes store at
expresslane.apple.com
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