HT204074 Our new iphone5 id name is the same as an existing still in use iphone4 in the family; if I remove the devise; change its name can I then immediately associate it with the correct name.

I have read the HT4627 but I think my original question is more specific Our new iphone5 id name is the same as an existing still in use iphone4 in the family; if I remove the devise; change its name can I then immediately associate it with the correct name.

You can change the name of a device on it via Settings > General > About > Name - you shouldn't need to remove the association and then reassociate it.

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System crashing when I make a new folder, do I have the correct advice?

Hi all, I'd greatly appreciate any help if anyone can offer any advice about the issues I'm having? I'll try and be as clear as possible about what is happening, but I'm not 100% sure myself!
I'm on an iMac running the original OS X 10.4.11 which the machine came with. A few days ago I had my Nikon camera hooked up with a USB (which I do regularly), and I created a new folder on the desktop to drop some images in. As soon as I named my new folder and clicked away all of the icons on my desktop disappeared. I can't remember exactly what happened at that point but the screen was flicking from all blue, to my desktop again, to all blue, to desktop again. Sometimes the desktop had a loading animation on it too, no icons, just the dock, my background and the loading animation. It stayed like this for ages and eventually I had to switch off at the back as my cursor wouldn't show.
So when I restarted I got the start-up sound as normal, then when my desktop and dock appeared the whole process started again. No icons showing, just the flicking from blue screen to desktop, then eventually settling on the loading animation over my desktop for a long time.
At this point I call Apple support and describe what's above. They have told me that if I use the disk that came with my iMac and do the following my problem should be solved.
Apparently I should:
- Insert the disc while the machine is on.
- Shutdown and reboot.
- When I hear the chime hold down C for 2/3 minutes, then follow the reinstall operation.
However after leaving my machine on for several hours with the empty desktop and loading animation I came back into the room to find my desktop back to normal with all the icons there! I worked frantically trying to get some emails done and to back up some files, then after some time created a new folder on the desktop again and as I feared everything I described above happened again!
To cut a long story short all of the problems above occurred again, and the desktop eventually went back to normal again. Now I'm using the machine and it's working fine, but I'm not going to try making another folder again just yet!
I would have tried the reinstall already, but the disk is at another address so I'm waiting for it to be mailed to me. In the mean time I thought I would ask if anyone else had experienced this issue, or knew what it was?
I'm also concerned about doing the reinstall, will the contents of my hard drive be safe? I would back up, but don't have the storage for everything. One of the reasons I want to get everything running smoothly is so I can install my new copy of Snow Leopard and hook up Time Capsule.
Hope you can offer some advice, apologies for the lengthy post!
Many thanks.

Cough up the money for a backup drive.
If it isn't backed up ... you do not have it.
Here are two utilities for making a complete backup of your internal hard drive. I've recommend using one of these so that you can create a bootable system on your external hard drive. ( PPC require a firewire connected drive. ) Once created, you can run your system from the external drive. Hold down the option key on your keyboard then power on your machine. This will bring you in startup manager click on the drive image you wish to boot then click on the arrow key to the right.
"Clone, synchronize, backup. Schedule and forget it."
http://www.bombich.com/software/ccc.html
"SuperDuper is the wildly acclaimed program that makes recovery painless, because it makes creating a fully bootable backup painless."
http://www.shirt-pocket.com/SuperDuper/SuperDuperDescription.html
You need an external Firewire drive to boot a PowerPC Mac computer.
I recommend you do a google search on any external harddrive you are looking at.
I bought a low cost external drive enclosure. When I started having trouble with it, I did a google search and found a lot of complaints about the drive enclosure. I ended up buying a new drive enclosure. On my second go around, I decided to buy a drive enclosure with a good history of working with Macs. The chip set seems to be the key ingredient. The Oxford line of chips seems to be good. I got the Oxford 911.
The latest the hard drive enclosures support the newer serial ata drives. The drive and closure that I list supports only older parallel ata.
Has everything interface:
FireWire 800/400 + USB2, + eSATA 'Quad Interface'
save a little money interface:
FireWire 400 + USB 2.0
This web page lists both external harddrive types. You may need to scroll to the right to see both.
http://eshop.macsales.com/shop/firewire/1394/USB/EliteAL/eSATAFW800_FW400USB
Here is an external hd enclosure.
http://eshop.macsales.com/item/Other%20World%20Computing/MEFW91UAL1K/
Here is what one contributor recommended:
http://discussions.apple.com/message.jspa?messageID=10452917#10452917
Folks in these Mac forums recommend LaCie, OWC or G-Tech.
Here is a list of recommended drives:
http://discussions.apple.com/thread.jspa?messageID=5564509#5564509
FireWire compared to USB. You will find that FireWire 400 is faster than USB 2.0 when used for a external harddrive connection.
http://en.wikipedia.org/wiki/UniversalSerial_Bus#USB_compared_toFireWire
http://www23.tomshardware.com/storageexternal.html
How to format an external harddrive:
http://discussions.apple.com/message.jspa?messageID=11095144#11095144

I use a registered copy of LR5. I lost my hard drive and need to reinstall it on my new HD. Please advise the correct way to do this.

I Use a registered copy of LR5.5. my hard drive has been replaced & I need to know the correct procedure to reinstall it on my new HD. I should get my PC back within a week. Can you please provide direction for this?

Paulewog you can install Lightroom 5.6 by downloading the installation files from Product updates. Please choose the download appropriate for your operating system. If you need to locate your serial number then it can be found under your account at http://www.adobe.com/. You can find more details at Find your serial number quickly - http://helpx.adobe.com/x-productkb/global/find-serial-number.html.

I'm having trouble with the wifi on my new iPhone5 ! Am I the only one ?

Let me know mates !
Thanks

1. http://support.google.com/youtube/bin/answer.py?hl=en&answer=58132
2. System Preferences > Flash > Advanced > Delete All
3. Install Adobe Flash Player.
    http://get.adobe.com/flashplayer/
    Quit Safari.
    Restart computer. Relaunch Safari.

How to I get new tabs to open to the correct home page?

When I open new tabs they just go to a Google Search page, which is very frustrating, especially when I open a new tab and try to type in the URL bar but as soon as it finishes loading Google it blanks out what I typed in and goes to the Google site. In other words, "blank" new tabs do not open to the Favorites page or even my home page. They open to Google. How do I change that? In other words, how do I get new tabs to stop opening to Google and start opening to either my home page or the Favorites screen? Thanks!

You can modify the browser.newtab.url pref on the about:config page and set it to the desired page to open.
*http://kb.mozillazine.org/about:config
See also this article about the New Tab page (about:newtab):
*https://support.mozilla.org/kb/new-tab-page-show-hide-and-customize-top-sites
If you do not keep changes after a restart or otherwise have problems with preferences, see:
*http://kb.mozillazine.org/Preferences_not_saved
Start Firefox in [[Safe Mode|Safe Mode]] to check if one of the extensions (Firefox/Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Firefox/Tools > Add-ons > Appearance).
*Do NOT click the Reset button on the Safe Mode start window.
*https://support.mozilla.org/kb/Safe+Mode
*https://support.mozilla.org/kb/Troubleshooting+extensions+and+themes

So when I installed the most recent updates for microsoft office 2011 for mac, my ical info disappeared. Still have the info on my Office calendar but it's no longer on ical. It's also been removed from my phone. How can I get outlook to sync with ical

When I installed the recent updates for Microsoft Office 2011 for Mac, my iCal calendar was wiped out, as was the calendar on my iPhone. I'd rather use iCal than Office and was attempting to phase Office out altogether. Now, all of my information is on the Office calendar but not iCal. The iCloud version of my iCal calendar is not up to date. In any event, I couldn't figure out how to send that info to the iCal on my mac or my phone. How can I sync my Office calendar info to iCal? If that's not possible, how can I get my Office calendar to sync with my iPhone? All of my sync services are set up in iTunes and on my phone. This happened to me once before and I spent hours on the phone with Apple and on the web trying to work it out. I NEED MY CALENDAR!!!! PLEASE HELP!!!!!

As that's not an Apple product, you may get more help by using Microsoft's Office for Mac forums:
Office for Mac forums
The other concern I have is that Office 2011 requires an Intel-based Mac and you posted in the older iMac (pre-Intel or "PPC") forums. If you have an Intel-based iMac (Apple menu > About this Mac..." will say "Intel" if you do) then I think you'll get faster and more accurate ansers to other questiosn in the Apple forums for newer iMacs here:
iMac (Intel)

After 3 years, I got a new iphone5 and ran into the security question issue. Because of the questions apple chose, I have no idea what the answers are. I did the iTunes email thing and waited 36 hours for a response. I

After waiting the 36 hours, I received an email advising me. To contact a phone support number. After waiting 15 minutes on hold, the helpful person asked me for the answers to the security questions and said that answering them was the only way to reset the questions. I said, WHAT? You don't see any cyclic logic there? Apple (the inovator!) has not foreseen this? I was livid. I was advised I could leave a comment on Apple.com. I think I'll leave my comment on every Apple contract that crosses my desk. I'm IT Systems at a large US university. If anyone from Apple wishes to address this, PM me.

Thanks! I'm a little leery of attaching a credit card to itunes again because of all the apple database jacking in the past. I had a bunch of unauthorized purchases charged to my account for devices that I never owned. Took me weeks to replace the credit card even though it was never compromised but apple was impotent to fix the issue. On this issue, I finally got the working key to the system. Even though there are BAZILLIONS of ways to verify a person's identity via two forms, using the security questions forgotten as one of them seems to be circular (failed) logic. Seriously, it's like requiring someone's password to reset a forgotten password. My take on the issue fixed by this workflow, that I noticed from the 3 sets of calls and 20 minute wait on each is this.... iTunes was racked by all the fraudulent purchases I (and thousands of others) experienced and people (like me) had to go through all the credit card issues because Apple "would not" fix the issues in iTunes and pursue the fraudulent purchasers (even though Apple had the device IDs!). So we ripped out our credit card info in iTunes. On this security question reset issue, if they can require people to re-enter their credit card info under the guise of "identification ...because your security is so important!) and then take 60 minutes to create a high intensity customer interaction, there is a high probability that the average customer will temporarily forget all about removing their credit card info. It's actually brilliant! ...but very underhanded.... but also very Apple. I don't expect this reply to have a long life-span, but thanks for your response. If I can log into iTunes, I can add any credit card. therefore IF I CAN LOG INTO ITUNES APPLE HAS THE SECOND METHOD ALREADY! Thanks.

TS4148 Hello I have a new iphone5 and I did the new update last night and now i'm getting SIM Failure and my pnone won't work unless I turn it off and on again. I never had this probelm before. Please advise.

My phone is saying SIM Failure after I did update last night.

Most likely you have Office 2004 which are PPC-only applications and will not work in Lion. Upgrade to Office 2011. Other alternatives are:
Apple's iWork suite (Pages, Numbers, and Keynote.)
Open Office (Office 2007-like suite compatible with OS X.)
NeoOffice (similar to Open Office.)
LibreOffice (a new direction for the Open Office suite.)

Hubby and i shared an apple id until we got our new iphone5s when i set mine up with a new apple id. All my apps have synced but i can't update them or purchase anything new. It asks me for my password then doesn't do anything. Help!

Help!

After you have updated the apps. go to settings - itunes/app store - click on the apple id - view apple id and enter your new apple id and password. Then check and see if you can download new ones.

How can I change my Apple ID on my iPad to correspond with my correct ID

How do I change the Apple ID in my iPad to match my correct Apple ID I logging in with to gain access to my account

I'm uncertain what problem you're attempting to resolve. If the following doesn't apply, post back.
ALL purchases are permanently associated with whatever Apple ID was used to originally obtain them. Apps can not be updated without knowledge of that ID and, more importantly, its password. Apple IDs can not be merged and purchases can not be transferred from one ID to another.

HT1386 without having changed anything, i can't now sun my iPad with my computer, as it says my computer is no more authorized....but it actually is even after checking this through "store" - "authorize this computer"....how to solve this?

when syncing my ipad 2 with my macbook air, the system says that this computer is not authorized, but it actually is, even after checking, so how to do now?

Reboot the computer and reset your device. Press and hold the Home and Sleep buttons simultaneously until the Apple logo appears. Let go of the buttons and let the device restart. See if that fixes your problem.

TS2755 The screen view for Messages will not re-orient to landscape on my new iPhone5. Should it?

Just got the new iPhone5 and notice that the screen does not re-orient to landscape view when using Messages. I had thought this was happening originally but that the feature had fallen off. Is there a setting I am missing? Or is this an application that does not re-orient in this way?

This is a user-to-user support forum so you may want to submit feedback to Apple at https://www.apple.com/feedback/iphone.html
Also, if Verizon is charging you for Premium Visual Voice Mail (which according to their website is currently the only one that offers voice to text) you should contact them for a refund as the "Check Device Compatibility" link at their http://www.verizonwireless.com/wcms/consumer/products/visual-voicemail.html shows that only 16 phones are supported and the iPhone is not one of them.
If you decide to switch phones, you may also want to consider that feature from Verizon only transcribes the first 45 seconds of a voicemail.

I just installed itunes 11.1.5.5. Now the format in Itunes is changed. when I am trying to add music to my iphone, there is no longer an add button under the Iphone device. Why did they have to change this? Can anyone help, Im tryiong to add music.

How do you add musci to the Iphone? I just installed itunes 11.1.5.5. Now the format in Itunes is changed. when I am trying to add music to my iphone, there is no longer an add button under the Iphone device. Why did they have to change this? Can anyone help, Im tryiong to add music.

Correct. When you purchase devices, they would have stated the OS they needed to work, on the box. This can be overlooked, but it is very important to check when purchasing.
You current OS, is so old, that they technology build into the new devices, is not something your OS understands. It didn't exist when your OS was created, and therefore you need to upgrade the OS to work with the newer technology of these devices.
10.6 software is not downloadable. You must purchase a DVD disc. You can order it from the on-line apple store
- http://store.apple.com/us/product/MC573/mac-os-x-106-snow-leopard.

How can I recover my old account with a new one?

Hi, my hotmail account it was hacked, I can't have acces to my adobe account anymore.
How can I get acces to my old account with a new Adobe ID?
I'm already subscribed to creative cloud and I can't have acces to my account and upgrade my products.
what can I do?
Thanks

Thanks Romshina
I read the link you send me and thanks, but the thing is that I still can't get into my Adobe Id, because when I try they ask me to reset my password in an email they will send me to my old account and there is the problem, because I don't have acces to that old acount, [email protected]
now this is my new email, because the las one it was hacked and I just can't get back to it.
So I would like to have access to my account and update this new email account, to have acces to my CC account.
Thanks
Date: Fri, 27 Dec 2013 06:51:15 -0800
From: [email protected]
To: <Removed by Moderator>
Subject: Re: How can I recover my old account with a new one? How can I recover my old account with a new one?
 Re: How can I recover my old account with a new one?
 created by Romsinha in Adobe Creative Cloud - View the full discussion
Hi Guillermo Castellanos,
Please refer the knowledge base article: http://helpx.adobe.com/x-productkb/policy-pricing/account-password-sig n-faq.html.
Regards,
Romit Sinha
Please note that the Adobe Forums do not accept email attachments. If you want to embed a screen image in your message please visit the thread in the forum to embed the image at http://forums.adobe.com/message/5959347#5959347
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 Start a new discussion in Adobe Creative Cloud at Adobe Community
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I bought Photoshop CS6 Extended(education edition) for Mac. Now ik want to install it on my (new) macbook. I have the product code and serial number. I receive an error code: may be a false copy. How can I install this program?

In 2012, I bought Photoshop CS6 Extended (education edition) for Mac. Now I want to install it on my new Macbook. I have the correct serial number and product code, but I receive an error message: the software may be a false copy etc....What to do?

Here is a copy of the error
This means : Installation failed.
Verification of the Adobe Software failed
The product you want to install is no valid Adobe product and seems to be falsified.
HUgo
Op 29-aug.-2014, om 23:42 heeft Jeff A Wright <[email protected]> het volgende geschreven:
I bought Photoshop CS6 Extended(education edition) for Mac. Now ik want to install it on my (new) macbook. I have the product code and serial number. I receive an error code: may be a false copy. How can I install this program?
created by Jeff A Wright in Downloading, Installing, Setting Up - View the full discussion
Hugo please turn off your e-mail signature.
If your serial number is listed as being valid at http://www.adobe.com/ then I would recommend obtaining a fresh copy of the installation files. You can find details on how to locate your serial number at Find your serial number quickly - http://helpx.adobe.com/x-productkb/global/find-serial-number.html.
To download a fresh copy of the installation files please see Download CS6 products.
Please note that the Adobe Forums do not accept email attachments. If you want to embed a screen image in your message please visit the thread in the forum to embed the image at https://forums.adobe.com/message/6685617#6685617
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Start a new discussion in Downloading, Installing, Setting Up by email or at Adobe Community
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HT204074 Our new iphone5 id name is the same as an existing still in use iphone4 in the family; if I remove the devise; change its name can I then immediately associate it with the correct name.

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