HT204088 charged twice for an app and report problem link not working help

Please help charged twice for an app and link does not work to report this rang apple they cant help because apps are all online only

Go here:
http://www.apple.com/support/itunes/contact/
and follow the instructions to report the issue to the iTunes Store.
Regards.

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HT204088 I have been charged twice for an app subscription.

I have been charged twice for an app subscription thinking that I would get two months but I didn't. How do I dispute?

You can try contacting iTunes support via this page : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

TS1424 I have been Charged twice for an app

I was charged twice for an app- iPad and iPhone. Anyone know how to get one credited?

Report to Apple and they should be able to provide the credit. In iTunes under the Store menu, select View Account. There you should find a selection for Purchase History. Find the item and select the arrow tab next to it where you will find a selection to Report a Problem. From my experience Apple will get back to you within 24-hours or less.

TS1702 I have been charged twice for an app

I downloaded some app game points on my iPod touch and paid for it. It didn't come through on the app - it instead went to some 'enable Genius' page. So I went back and tapped on the install button again and it came up with "purchase this app?" and I clicked yes. I have now been charged twice for these points and I am NOT happy.
But my question is this: Does anyone have ANY idea how I can contact Apple for support because I have tried countless ways and nothing gets through. Yes, I have clicked 'report a problem' and it just takes me to the 'support' section where no 'reporting' is available.
Many thanks,

smileybella wrote:
... Does anyone have ANY idea how I can contact Apple for support ..
To Contact iTunes Customer Service and request assistance
Use this Link > Apple Support iTunes Store Contact

Why am i being charged twice for 11.04 and 11.46 when I did not purchase those songs, I used an itunes card 25$ and I still have 0.04 cents left?

Why am i being charged twice for 11.04 and 11.46 when I did not purchase those songs, I used an itunes card 25$ and I still have 0.04 cents left?
I couldnt redeem w/o an apple ID so when i did it asked for a credit card. And I want to discontinue and remove my account from itunes but it wont let me, there is no account discontinue or removal of account

Because too much time has passed I can't edit this into the prior comment, but here is the info regarding reverting to iTunes 11.0.2 (assuming you do have a time machine backup) from https://discussions.apple.com/message/22057703#22057703
W. Raider wrote:
Repairing permissions doesn't fix it.
I reverted to the previous version, 11.0.2.
1. Quit the new crash-prone iTunes.
2. Delete the app.
3. Restore v. 11.0.2 with Time Machine.
4. In your iTunes folder look for a folder called "Previous iTunes Libraries", find the latest one.
5. In the iTunes folder itself you'll see "iTunes Library.itl", delete it (or compress it and save a copy for later just in case.
6. Copy the newest .itl file in Previous iTunes Libraries to the iTunes folder and rename it "iTunes Library.itl".
7. Launch the older version of iTunes.
My crashing has seemed to have ceased with a revert to an older version. I noticed today that the newer crashing iTunes had been launched for hours but not playing anything, when I played internet radio it crashed within 5mins, fed up I reverted to an older version.
Btw, a simpler way to do this is to revert to older iTunes app, then hold Option when it launches and choose an older library.

HT1491 Charged twice for 1 app. want refund!

Somehow I have been charged twice for 3 apps (each app was charged and paid for twice). I want a refund! How do I go about doing this?

Hey there , welcome to the community!
Sounds like you have multiple accounts that got upgraded. Contact that payments team through the online contact form and they will be able to locate the other account. If you receive an automated reply directing you back to the community, just reply to it and you should receive a response from a representative within 24-48 hours.

HT3702 I was mistakingly charged twice for an app purchase. How do I fix this?

I was mistakingly charged twice for an app purchase. How do I fix this?

Hello there, jm1992.
This Knowledge Base article provides the information you need to report an issue with your purchase:
How to report an issue with your iTunes Store, App Store, Mac App Store, or iBooks Store purchase
http://support.apple.com/kb/ht1933
Thanks for reaching out to Apple Support Communities.
Cheers,
Pedro.

HT204266 Charged twice for an app

I bought an app yesterday and the first time I tried to download, I was told download interuppted. I tried it again and it worked but now I've been charged twice for the app. How or who do I contact to have one charged removed?

http://www.apple.com/support/contact/

I have been charged twice for an app that I downloaded - does anyone know how to complain as they dont answer their phone after half an hour of waiting

I have been charged twice for an app that I downloaded - TOM TOM Traffic does anyone know how to complain as they dont answer their phone after half an hour of waiting and the website is useless to try and find contact details
The Chat on line guy was hopeless too

thanks. yes i am aware of the VoiceOver feature but it is NOT the solution to my problem. as you said, it is a solution to a different set of issues. i want the text to speech ability because i there are books i need to read but do not have the time to sit down and read them and have become used to listening to them read to me either by a professional human reader or with the text to speech software on the Kindle.
I think Apple makes the best audio devices but i am really disappointed in this inexplainable shortcoming. if apple can give us siri they ought to be able to design a nice little button that i can push to turn on text to speech while i am in a document, book, magazine or webpage. clearly it is possible as apple has added the "reader" button in safari to have web pages dropped into the reader format.
thanks for your suggestion though, it is what everyone suggests but it does not address the issue.

TS1368 I was charged twice for an app that I purchased..how can I fix this problem?

I was charged twice for an app I purchased. How can I fix this problem?

http://www.apple.com/support/contact/

HT201359 I was charged twice for an app that I purchased. Who do I contact?

I was charged twice for an app that I purchased. Who do I contact?

http://www.apple.com/support/contact/

"Validation" enabled for the composite and my testsuites are not working

I have posted the below issue in Test suite in JDEV - Studio Edition Version 11.1.1.2.0 But I felt that this is the right forum, so posting this again here:
I have mediator calling bpel. Mediator is exposed as web service. Whenever I run the service using "Test" button on EM with validation turned on
then it works and the process will be completed.
But I have initiate xml in the test suites. I select "UnitTests" and select my test case xml that was associated to "Initiate Message for operation",
I see that the process is still in the "Running" state. I put in exactly the same values as I use for testing the service from EM.
Did anybody face this issue? This happens only when we turn the validation to "Enabled" in EM.
I have "Validation" enabled for the composite and my testsuites are not working. When I test using unit tests, I am only seeing "Running" status of the processes and these are not getting completed.

Hello there, RevDebMN.
The following Knowledge Base article is always a great fallback article for troubleshooting Mail issues:
OS X Mail: Troubleshooting sending and receiving email messages
http://support.apple.com/kb/ts3276
Particularly useful, in your case:
Mail Connection Doctor shows one or more red dots () in the account Status column
Check your Incoming IMAP or POP and Outgoing SMTP email account settings
Use Apple's online Mail Setup Assistant to discover what the correct settings should be for both your Incoming (IMAP or POP) and Outgoing SMTP email servers. If your email service provider is not listed in the Mail Setup Assistant, visit your email service provider's website or contact their support staff to get the correct settings. You can use this "cheat sheet" when asking your email service provider about the settings you need.
After you have the correct email service provider settings, make sure Mail is configured properly.
Click here if your Incoming and Outgoing email account settings are correct, but the issue persists
What alert message is shown in the Mail Connection Doctor "Details" column affected account?
Click here if a "Could not connect to this (server type) server…" message appears
Click here if a "Trying to log in to this (email server provider name) account failed…" message or any other error message appears
If the issue persists, then you'll want to remove the account and then add it again using this article:
Mail (Mountain Lion): Remove accounts
http://support.apple.com/kb/PH11794
Thanks for reaching out to Apple Support Communities.
Cheers,
Pedro.

HT3702 Charged twice for an app

Hi, i purchased an ipad app last night but for some reason i have been charged twice for that same app. How do i go about having this refunded?
thanks for your help in advance.

Try contacting iTunes support and ask for a refund/credit for one of the charges : http://www.apple.com/support/itunes/contact/ - click on Express Lane, then iTunes > iTunes Store

HT204266 I was charge twice for an app

I was charge twice for the purchase of the turbotax app on mt iPad. How do I get it fixed?

FOR ASSISTANCE WITH ORDERS - iTUNES STORE CUSTOMER SERVICE
For assistance with billing questions or other order inquiries, please refer to our online support page by clicking here: http://www.apple.com/support/itunes/store/. If you cannot find the answers you are seeking in our robust knowledge base, you can contact us by visiting the following URL http://www.apple.com/support/itunes/store/, clicking on the appropriate Customer Service topic, then using the contact button or email form at the bottom of the page. Responses to emails will be provided as soon as possible.
Phone: 800-275-2273 How to reach a live person: Press 0 four times
Hours of Operation: Mon-Fri: 9am-5pm ET
Email: [email protected]
How to report an issue with Your iTunes Store purchase
http://support.apple.com/kb/HT1933
iTunes Purchase Problems: How to Report a Problem to iTunes Support
http://tinyurl.com/7tscpa7
How to Get a Refund from the App Store
http://gizmodo.com/5886683/how-to-get-a-refund-from-the-app-store
Getting Refunds for your iTunes Store Purchases
http://www.labnol.org/software/itunes-app-store-refunds/13838/
Canceling a Digital Subscription
http://gadgetwise.blogs.nytimes.com/2011/10/14/qa-canceling-a-digital-subscripti on/
 Cheers, Tom

Being charged twice for in app purchases with MY SINGING MONSTERS

this has gone on long enough and I'm sick and tired of hearing the same talk over and over again .
For some ungodly reason twice now I've been charged randomly for in app purchases that I have only purchased once ,I have made the purchase using a gift credit but have also been charged to my card which has declined the purchase ,I have contacted support and they say send an email with the details ,I've sent 4 emails and after many weeks am still yet to receive a call back ,the issue with the overcharge means my icloud account has been rendered unusable ,even previous purchases I have made cannot be restored aswell because my sons ipad is linked to my account his has been stuffed up too ,we can't even update our apps and to restore this I could make the payment ,out of principal I refuse to do so .
This overcharge problem has happened twice now ,the first time they said it was a system glitch and they credited my account ,problem solved ,but this time round after completing the instructions I was informed to do I'm still waiting for a fix
Ready to throw my iPad at the wall and go android
Regards Henshooten

We're not Apple, we're just other users like you who can possibly provide advice.
Was this an audiobook or was it an iBook? Audiobooks can only be downloaded once per payment. You can avoid multiple payments by transferring the files while syncing.
If it was an iBook it should have warned you about making a second payment. There are specific steps to downloading past purchases.
Downloading (using iOS or computer) past purchases from the App Store, iBookstore, and iTunes Store - http://support.apple.com/kb/ht2519 - enabled with iTunes 10.3 and newer; not all media formats are available in all countries (see: iTunes in the Cloud and iTunes Match Availability by Country - http://support.apple.com/kb/HT5085); apps, books (not audiobooks), music, t.v. shows, and movies (some - not all studios have permitted this). Downloading previously purchased movies and TV shows requires iTunes 10.6 or later. Discontinued items not available. For items not included in the iCloud list (e.g., ringtones, audiobooks), or locations or computer systems where iCloud is not (yet?) available, you only get one download per fee paid. Apple notes it is your responsibility to back up your purchases.
Select the iTunes Store on the left side of iTunes.
Click on Purchased on the right side under Quick Links.
You can re-download your available previous purchases.
Apple's sales policy is all purchases are final. You can try asking if they will refund but the decision is up to them. iTunes Customer Service Contact - http://www.apple.com/support/itunes/contact.html > Get iTunes support via Express Lane > iTunes > iTunes Store

HT204088 charged twice for an app and report problem link not working help

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