HT204088 Direct cinema, an In App purchase was paid for and I was told that I will have full access to all ten thousand movies. To my surprise, I can only view trailers. Why will I pay $9.99 just for trailers? I had assumed it was access to watch all the

Can the details on iTunes receipt be more detailed? For instance, I am at a loss as to the items I purchased on my receipt number 215053547680. And I always get an error message whenever I try to report a problem. Thank you.

iTunes Store Support
http://www.apple.com/emea/support/itunes/contact.html

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I downloaded 11.1 but now can't access the store, can only view my library. I've reinstalled but still get a blank, white screen when I try to go to the itunes store. How can I get to the store for purchases?

I downloaded 11.1 but now can't access the store, can only view my library. I've reinstalled but still get a blank, white screen when I try to go to the itunes store. How can I get to the store for purchases?

In iTunes prefs>Store - is the Store check box unchecked?
Did you repair pemissions with Disk Utility?
MJ

Apple tv not showing any movies or tv shows to rent.very confusing as music and podcasts allows me to buy media but in movies and tv shows I can only view trailers. Any tips please!? Other than reset.

Helppppp!!!!!!

Welcome to the Apple Community.
Check that you have your location entered correctly in the iTunes Store settings.
You might also try restarting the Apple TV by removing ALL the cables for a 30 seconds.

HT204053 My new HK iPhone will not download apps purchased in U.S. and says I need an HK Apple ID. This creates a second Apple ID and I am concerned that I will have to pay twice for the same app.

My new HK iPhone will not download apps purchased in U.S. and says I need an HK Apple ID. This creates a second Apple ID and I am concerned that I will have to pay twice for the same app.

Apps previously purchased will continue to operate wherever you are. However; you'll not be able to update them other than by using the original purchase details. What this means is that you can only 'purchase' from a country's store if you have a valid credit card and residence of and in that country.

I just purchased an iMac. How can I use apps purchased on my iPhone and iPad on my new laptop?

I just purchased an iMac. How can I use apps purchased on my iPhone and iPad on my new laptop?

1) Congratulations on purchaing an iMac. But an iMac is not considered a laptop.
2) Apps you bought for you iPhone and iPad can interchange with each other, but can NOT run on an Imac or a MacBook.
You will have to buy the same title again from the Mac App Store. When you do, you can run them on your iMac and your MacBook.

How can i remove my credit card from app store, the none option its not there and i don't Owen nothing to apple, my last in app purchase was in clash of clans, please help!!! Because of that problem i cant update my apps! Plz help!!!!!

How can i remove my credit card from app store, the none option its not there and i don't Owen nothing to apple, my last in app purchase was in clash of clans, please help!!! Because of that problem i cant update my apps! Plz help!!!!!

You've logged into your account and viewed your purchase history and there aren't any error messages shown (e.g. 'problem with a previous purchase'), and you haven't got any purchases due (e.g. pre-orders and/or subscriptions) : Why can’t I select None when I edit my Apple ID payment information ?

HT204370 I purchased a movie yesterday and started the download. The download seemed to hang up at about 90%. Finally, it showed that it was ready to watch, but the movie will not play. Download is apparently corrupt. How do I get a working version?

I purchased a movie yesterday and started the download. The download seemed to hang up at about 90%. Finally, it showed that it was ready to watch, but the movie will not play. Download is apparently corrupt. How do I get a working version?

Depending upon what country that you are in (films can't be re-downloaded in all countries) then try deleting the film from your iPad and redownload it via the Purchased tab in the iTunes store app (or the Purchased link under Quick Links on the right-hand side of the iTunes store home page on your computer's iTunes).
If you aren't in a country where you can re-download films, or if you have problems with the re-downloaded version, then try the 'report a problem' link from your purchase history : log into your account on your computer's iTunes via the Store > View Account menu option and you should then see a Purchase History section with a 'see all' link to the right of it ; click on that and you should see a list of your purchases ; find that film and use the 'Report a Problem' link and fill in details about the problem (iTunes support should reply within, I think, about 24 hours).
If the 'report a problem' link doesn't work (it's been taking some people to this site on a browser instead of showing a form in iTunes) then you can try contacting iTunes support via this page : http://www.apple.com/support/itunes/contact/- click on Contact iTunes Store Support on the right-hand side of the page.

Hi there, Wondering if you might know? I don't have enough space to update the new software on iPad. So my facetime isn't working anymore, this is prob why. Seems I have to delete like all the games/apps we have to do so. Will I lose the progress data/

Hi there,
Wondering if you might know? I don't have enough space to update the new software on iPad. So my facetime isn't working anymore, this is prob why. Seems I have to delete like all the games/apps we have to do so. Will I lose the progress data/levels in the games? But how do I back up the games data?
Please help. Scared to delete them to update and then not have the space to restore them and if I get them again will the levels/progress be gone?
Thanks Rachel

Connect your device to iTunes and do the update through iTunes. Using a computer takes much less space on your device than doing the update on your device.

HT4009 I made an in app purchase, was charged for it, but not not receive item. How do I get a refund?

I made an in app purchase, was charged for it, but not not receive item. How do I get a refund?

How to Get a Refund from the App Store

Itunes asking me pay again for a paid app which i paid for already!

itunes login asking me pay again for a paid app which i paid for already and my bank acc is also showing the charge.
It is not letting me update even free apps now.
IT says:
we are unable to authorise ur payment card for this purchase. Pls update ur billing info.
It says i owe ₹55/-
but as u can see below which is a screen shot of my banks window i have paid ₹60/-and it is already debited frm my acc to apple.
Sl.No
Date
Description
CR/DR
Trxn. Amount
1
31/12/12
MAST-POS/APPLE ITUNES STORE-INR ITUNES
DR
60.00
Why am i being told to pay again???

Contact iTunes Customer Service and request assistance
Use this Link > Apple Support iTunes Store Contact

In App Purchase Native Extension for Android

Hi All
I was wondering whether anyone has done any work on an In App Purchase native extension for Android? If one does not already exist I am going to be starting work on one shortly.
I did a google search and found this stackoverflow post http://stackoverflow.com/questions/8053049/air-native-extensions-for-android-in-app-billin g . The poster is having difficulty with the call back from the Android market. One of the responses mentions that 'Native extensions have an issue with java libraries' . Has anyone else come across this issue and if so how did you fix it?
thanks for any help you can provide!
Mark

I have just finished a (commercial) extension that lets you directly do in-app purchases on android from Actionscript 3. You can check it out here.

About to update to Snow Leopard from Leopard, however, I was told that I will lose access to Microsoft Office Suite (Word, Powerpoint, Excel, etc.).

About to update to Snow Leopard from Leopard, however, I was told that I will lose access to Microsoft Office Suite (Word, Powerpoint, Excel, etc.). First, is this true? Second, how have others addressed this lost (i.e. other software programs)? The cheaper the software package the better with FREE being the ideal.

If you install Snow Leopard, make sure during the install to open the Optional install items. You must turn Rosetta on, which is not installed by default (necessary to run older PowerPC apps such as Office 2004). If you miss the installation of Rosetta, it can still be installed after the fact a couple of ways.

HT1918 I've canceled the billing info, got an app store pre paid card and still can't download any apps! Free nor purchasing! Hel

I've canceled the billing info, got an app store pre paid card and still can't download any apps! Free nor purchasing! Help!!

If you're in the USA, it would be hard to zero balance a gift card just with purchases as there are sales taxes in most areas that you don't know the amount of until the purchase is complete. My guess is that the issue is with the last purchase, there wasn't enough credit left on the card to cover the sales tax.
Contact Mac App Store Supprt to find out the details'
Mac App Store Support -
http://www.apple.com/support/mac/app-store/

HT4009 I made a in app purchase on a game and it never took, when I went back and tried it again a window popped up that said I have already purchased this item but has not been downloaded yet? How do I download it when there is not a option to download?

I made a in app purchase on a game and it never took, when I went back and tried it again a window popped up that said I have already purchased this item but has not been downloaded yet? How do I download it when there is not a option to download?

Hi Dave_warr,
I would suggest restarting the iPad and see if the download resumes.
iTunes: How to resume interrupted iTunes Store downloads
Resuming downloads from an iOS device
From the Home screen, tap the iTunes icon.
For iPhone/iPod touch, tap More > Downloads. For iPad, tap Downloads.
Enter your account name and password.
Click the "OK" button.
Click the Resume or Resume All button to start the download.
If you don't see the application to download it, then follow these troubleshooting steps:
Downloading past purchases from the App Store, iBookstore, and iTunes Store
If the app does not appear in your list of purchases, then contact the iTunes Store for help:
How to report an issue with your iTunes Store, App Store, Mac App Store, or iBookstore purchase
I hope this information helps ....
Have a great day!
- Judy

I can purchase apps but whenever i'm trying to make in app purchase its failing again and again

i can purchase apps but whenever i'm trying to make in app purchase its failing again and again

Contact iTunes Customer Service and request assistance
Use this Link > Apple Support iTunes Store Contact

HT204088 Direct cinema, an In App purchase was paid for and I was told that I will have full access to all ten thousand movies. To my surprise, I can only view trailers. Why will I pay $9.99 just for trailers? I had assumed it was access to watch all the

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