HT204088 error received items application purchase

i bought 110 gems on sale with price IDR 79.000 (quantity 2 items), in fashion design world application purchase on ipad so i have to pay IDR 158.000 with my credit card. But i only received 110 gems which I should be get 220 ​​gems. any solution?

Talked to iTunes support and here's what happened.
About four years ago, I had created an Apple account for my work and when my wife purchased my my iPT, she had my son setup my iPT so that it was working when they gave it to me.
What he did was create a new account with the same email address, that the old account was using, so when I made a purchase on my home computer, the purchases would end up on my new account. Now here's where it get weird. When I made a purchase on my iPT, it would send the purchase receipt to my private email, (just as my new account would) but the purchase history would be reflected in my old Apple account, even though my home computer was used to sync my iPT to the new account.
So, now that I know this, I'm making sure that my new account that my son setup, is not being used for purchases anymore on my home computer. I'm back to using my old account now.

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