HT204088 Help! I get a .98 charge routinely from iTunes for a "Candy Crush" app that I know nothing about....how can I stop it??

Help! I somehow have inadvertently signed up for an app (Candy Crush) and I routinely get a .98 charge from iTunes. How do I stop future charges to my credit card?

I THINK I have solved the problem. Can't be 100% because I don't want to try a restore. At least the Apple home page lites up correctly with quicktime now. It hadn't in the past.
Thank you for your assistance. - LRB
desktop Windows XP

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HT204088 I have a receipt that I know nothing about ..How do I call in to get information

I have a receipt that I know nothing about ..How do I call in to get information

The information on how to contact Apple is found by clicking the icon Contact Us in the lower right hand corner of the page.
Allan

I already have my computer authorized in my name, but for some reason it is asking for another email authorization password that i dont even have, how can i get that password so that i can play the songs that are secured?

PLEASE HELP????? i already have my computer authorized in my name, but for some reason it is asking for another email authorization password that i dont even have, how can i get that password so that i can play the songs that are secured?

Hi Kazmania89,
Welcome to the Support Communities!
If you require additional assistance with this, click on the link below for guidance:
Apple ID: Contacting Apple for help with Apple ID account security
http://support.apple.com/kb/HT5699
Once you are able to gain access to the old Apple ID, this article may be helpful:
Using your Apple ID for Apple services
http://support.apple.com/kb/HT4895
I have purchased music, apps, or books with multiple Apple IDs. How can I get all of this content onto my iOS device? 
First, you need to copy all of your purchased content so it is on the same Mac or PC with iTunes. This computer should be the one you sync your device with. For more information on how to move your content, see these articles:
Mac: iTunes for Mac: How to copy purchases between computers
PC: iTunes for Windows: How to copy purchases between computers
Next, authorize your computer to play content with each Apple ID in iTunes. Once your computer is authorized for all your content, it can be synced to your iPhone, iPad, or iPod touch.
Cheers,
- Judy

Have just purchased iPad Air and have downloaded my apps onto it. When I access Candy Crush I'm back at level 1, how can I get to the level I was on my old iPad?

Have just purchased an iPad Air and have downloaded my apps onto it. When I access Candy Crush I'm back at level 1, how can I get it back to the level I was at on my old iPad without starting from the start again?

Transferring from old to new
http://support.apple.com/kb/HT2109

HT3702 I been charge for app that I didn't order how can I get my money back ??

I been charge for apps that I never order , how can I get my money back ?

Select the content which is causing a problem and use the 'Report a problem' button in Your Purchase History using your computer.
If its not in your purchase history, you should report it to your credit card company instead.

Help!!! i updated itunes and now im trying to sync some videos from itunes snd it keeps giving me that you earase and sync you can only use one computer at a time

okay so i updated itunes and now it wont let me sync anything it keeps giving me that "you can only be synced with one computer at a time erase and sync" but this is the only computer ive ever used!!! pleeeease help!!
<Edited By Host>

Re: That garbage is unreadable.
If you really want help, stop messing with the fonts and post so that others can read and offer suggestions.
Or better yet... try a search, I'm certain you'll find a solution to whatever issue you're experiencing.
I have found that many times it is the things that make you most angry that push you to action. This was the case here. Thank you for causing me to get so angry that I found the answer myself.

I purchased several songs from itunes on my iphone 4 and now got a iphone 5, how can i get the songs that i previously purchased

Can anyone help me, I purchased lots of music on my old iphone and now have purchased a new iphone 5, is there anyway to get all of my music that I have previously purchased??

Click here and follow the instructions, or use the Transfer Purchases function in iTunes on the computer they're synced with.
(72825)

I've started getting pop-under ads every time I launch Firefox, and the uninstall instructions don't make sense, how can I stop these?

In the past couple of weeks, every time I launch Firefox, a full-size pop-under ad is also launched, regardless of what site I'm browsing.
The original ad was for a You Tube survey, and contains a link to coupondropdown.com, where there's a menu option for uninstalling. The uninstall instructions don't make sense, they don't mention what ad-on is controlling the ads, and I can't work out what's responsible for the ads from my very basic range of ad-ons.
The reason I'm writing is that the ads have progressed from annoying but harmless, to dangerous. The ad today was designed as a warning pop-up, text reads, "Threat Detected: Immediate Action Required. Fatal Registry Error ... click "Repair All" to eliminate all possible threats and clean your PC". I have screenshots of all the above.
I'm worried that another user, my son or mother, might take this warning seriously and install malware by accident. What can I do to prevent these ads? I expect this type of malware advertising on dodgy websites, but I'm getting them when I try to access hotmail, the news, etc, so it's not the website that's causing them.

Found the source using Microsoft Safety Scanner on a full scan. The culprit was a Trojan:Win32/Sirefef!cfg

HT4463 i formated my macbook and i cannot install itunes and all the apps that was on my mac. I purchased my mac from the original owner and removed all that was on my mac. how can i get these programs back on my mac

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Hi sabineolt1,
Your post indicates you are the operating system on your Mac is 10.5.8
If that is correct, you will need to update to at least 10.0.6 in order to use the Mac App Store and redownload your purchased apps.
Cheers,
Judy

Hello! I was on my Mac and then I clicked on iTunes. Then I clicked on iTunes, and accidentally removed my device from my Mac, how can I get it back? Also when I plug my iPod into the computer, it downloads everything, how can I stop this. please help!thx

Hello! I was on my Mac and then I clicked on iTunes. Then I clicked on Account, and accidentally removed my device from my Mac, how can I get it back? Also when I plug my iPod into the computer, it downloads everything that is on my computer, how can I stop this. please help! please help!!!!!!thank you

Is the iPod still singed into the account isn Settings>iTunes and App Stores and SettingsZ>iCloudl? If it is then I would not be concerned.
Also see:
iTunes Store: Associating a device or computer to your Apple ID
since you may have started the 90 day window.
For the other "problem", go to iTunes>Preferences>Devices and check the box that says Prevent iPod....automatically syncing.

HT201272 Hello there,I delete my scruff application on the 8/05/13. Receipt N: 184052577343. And I was charged ammount of £ 16.99on the 15/05/13. I t's a Subscription Renewal. How can I stop it and get the refund of this ammount back on my account? Thank

Hello there,I delete my scruff application on the 8/05/13. Receipt N: 184052577343. And I was charged ammount of £ 16.99on the 15/05/13. I t's a Subscription Renewal. How can I stop it and get the refund of this ammount back on my account? Thank you!!

There are instructions on this page for managing and stopping auto-renewing subscriptions (deleting an app won't stop it) : http://support.apple.com/kb/HT4098
In terms of a refund, what does it say on the app's description page in the store (a lot say that refunds aren't given) ? But you can try contacting iTunes Support and see if they will refund or credit you : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

Can anyone help me in iphone mobile, i had lost my data in phone, because i restore my phone without backup, how can i get my old data, i lost my photos and videos... help me

can anyone help me in iphone mobile, i had lost my data in phone, because i restore my phone without backup, how can i get my old data, i lost my photos and videos... help me

Sorry Raj,
If you did not back up your information, and you have now restored your phone, then your information is not recoverable.
Sorry,
GB

TS1702 I have a charge on my CC that does not track to any purchases nor do I have an email receipt. Can anyone tell me where/how I can get this deleted (charge is from 04/08 so nearly two weeks old)? Thanks!

I have a charge on my CC that does not track to any purchases nor do I have an email receipt. Can anyone tell me where/how I can get this deleted (charge is from 04/08 so nearly two weeks old)? Thanks!

Apple could not tell you who else might be using your credit card, so there's no point in trying to contact them. All they could discuss with you is your own iTunes Store account, and if there's nothing in your purchase history, the charges almost certainly aren't coming from there. Again, you should take this up with your bank/credit card company and report these charges as fraudulent. They probably will cancel your card and issue you a new one.
Regards.

I just bought a Ipad and know nothing about it I plugged in to charge and tryed to turn on and all it shows is the Itunes icon a picture of the cord. What does this mean? Cant get it to do anything else

I just bought a Ipad and know nothing about it. I have been charging it for about 2 hours and when I try to turn it on it shows the Itune icon and the plug thats it wont do anything else. Any suggestions on what to do?

iPads are devices and not PCs, so it needs a functioning relationship with a PC to work.
Download iTunes onto your PC, then connect your iPad to that PC. That should get you started.

My ipod touch g2 was fulling charged last night and this morning the screen is completely black and I cant get it open and when I charge it nothing changes.how can i get my ipod to turn back on

my ipod touch g2 was fully charged last night and on. I think i fell asleep on it and this morning the screen is blank and I cant get it to power up. charged it again and still nothing. How can i get it to power back up

have you tried holding the power button and the home button for 30sec till you see the apple logo?

HT204088 Help! I get a .98 charge routinely from iTunes for a "Candy Crush" app that I know nothing about....how can I stop it??

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