HT204088 Hi it's asking my my security question and I have forgotten the answers what do I do?
Hi I wanted to download something off of App Store and because it a new one and my first time making a purchase off my iPad its asking my my security question but I have forgotten the answer what do I do?
If you have a rescue email address set up on your account then you can try going to https://appleid.apple.com/ and click 'Manage your Apple ID' on the right-hand side of that page and log into your account. Then click on 'Password and Security' on the left-hand side of that page and on the right-hand side you might see an option to send security question reset info to your rescue email address.
If you don't have a rescue email address set up then go to Express Lane and select 'iTunes' from the list of 'products' in the middle of the screen.
Then select 'iTunes Store', and on the next screen select 'Account Management'
Next choose 'iTunes Store Account Questions' or 'iTunes Store account security' (it appears to vary by country) and fill in that you'd like your security questions/answers reset.
You should get an email reply within about 24 hours (and check your Spam folder as well as your Inbox).
Or you could see if the second half of Kappy's reply in this thread helps : https://discussions.apple.com/message/20357006#20357006
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Got asked 3 security questions and i have forgotten the answers how do i reset or get it to work????? HELP
Contact iTunes Support:
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Hello ! When i will Buy a Movie in iTunes, they ask me two Security Questions and i have forget the 2 correct answers. Can you help me please ??
Blue, and Mr. Frisky...
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TS3297 i tunes is asking for my security questions and i cant remember the answers?
i tunes is asking for my security questions and i cant remember the answers?
If it hasn't arrived after a few hours and isn't in a spam filter, you need to contact Apple. Click here, phone them, and ask for the Account Security team, or fill out and submit this form.
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How can I reset my security questions if I have forgotten the answers I provided to the security questions and the system doesn't give me an option of a rescue email address though I have provided one when registering.
Please see Kappy's User Tip here:
https://discussions.apple.com/docs/DOC-4551 -
HT1918 How to change the security question if I have forgotten the answer
I have forgotten the answer to my security questions, how do I change the questions/answers?
You may contact the iTunes Store Support for assistance:
http://www.apple.com/support/itunes/contact/ -
I am trying to purchase apps for my new iPad but must answer security questions to do so; however, I have forgotten the answers. Help!
Go to the Support button above right, connect to the Express lane, iTunes, Manage Account, then change password and security...content cannot be recovered so must be changed.
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TS2446 asking me a security question and i dont know the answer?
it is asking me a security question when i am tring to buy a song and i dont know the answer. I never answered and questions when i set up the account. how do i get past that?
Some Solutions for Resetting Forgotten Security Questions: Apple Support Communities
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HT201303 How do I look up my security questions if I have forgotten the answer?
Trying to log in to my iTunes and it is asking my security questions and I don't remember how I answered them a year ago??
You need to ask Apple to reset your security questions; ways of contacting them include phoning AppleCare and asking for the Account Security team, clicking here and picking a method for your country, and filling out and submitting this form.
They wouldn't be security questions if they could be bypassed without Apple verifying your identity.
(105589) -
I wish to make a purchase through itunes but have been blocked because I cannot remember the answers to my security questions. How can I make a purchase and is there a way to reset these security questions when I don't know the answer to the original question? ... well maybe I do but can remember exactly what I answered to these questions
Click here for information. If you can't get the answers emailed to you for some reason, contact the iTunes Store staff via the link in that article.
(75671) -
I need to reset mt security question. How do I do this. Mi have my acct ID and password. But when I go into manage account I can not find an item to change these questions.
Click on the Password & Security option.
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HT204088 Can you change the security questions if you have forgotten the answers?
I have a new Ipad 2,but when I went to buy an app it came up with my securitiy questions I had forgotten then. is there a way to change them?
https://discussions.apple.com/docs/DOC-4551
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I have problem with the security questions and i dont know the answer. How i change the questions ?
See Here... ask to speak with the Account Security Team...
Apple ID: Contacting Apple for help with Apple ID account security
Or Here > Apple Support iTunes Store Contact -
I put a $15 iTunes card and the money went in but every time I try to buy a game it tells me to answer some security questions and I for got the answers. What do I do?
Hi Dylain,
You can manage your Apple ID account here: https://appleid.apple.com/
Here's an article on how to reset those questions: http://support.apple.com/kb/HT5312
If you have problems, you can contact Apple Support here: http://www.apple.com/support/itunes/contact/
Hope this helps!
~Joe -
HT5312 I forgot the answers for the security questions and I want send the answers for my email
I forgot the answers for the security questions and I want send the answers for my email
Contact iTunes Support:
Go to Express Lane and select 'iTunes' from the list of 'products' in the middle of the screen.
Then select 'iTunes Store', and on the next screen select 'Account Management'
Next choose 'Apple ID Account Security' and fill in that you'd like your security
questions/answers reset.
You should get an email reply within about 24 hours (and check your Spam folder as well as your Inbox)
2. Once your questions have been reset, and you set up new ones, also set up a RESCUE EMAIL ADDRESS, so if you forget them again, you won't have to go through all of this.....
Cheers,
GB
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