HT204088 Hi Re your email 27/7/13 - Invoice 198057154349/M1VX5DDN0S - You have sent me this invoice and I haven't downloaded these from your store recently - probably a year and half a go and thought I had paid at the time? Have just got a mini ipad.
Have just purchased a mini-ipad and set it up and got this invoice for downloaded itunes which I must have done a good 18 months ago and thought I had paid then can you explain this invoice now?
Most of the people on these forums, including myself, are fellow users - you're not talking to iTunes Support here.
Is the email just a receipt, and not an invoice ? You should be able to see the purchase history, including anything recent, on your account via the Store > View Account on your computer's iTunes : log into your account on your computer's iTunes via the Store > View Account menu option and you should then see a Purchase History section with a 'see all' link to the right of it
If you want to contact iTunes Support then you can do so via this link : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption
Similar Messages
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I have just purchased a mini ipad and am looking for a pay as you go connection, not a contract and would like something for up to 90 days. Can anyone advise me which is the best deal. I live in Falmouth Cornwall UK and some services are limited. I can get Three where I am and it seems I can get 3 Gbs for about £20 which lasts 90 days and I think I can get O2 for 90days, that is 5 Gbs for I think about £30. - though it seems that the coverage may not be great. Can anyone suggest any better deals or have any ideas please
The Everything Packs only include UK calls, text & data. So if you have no credit you won't be able to use it abroad. Once you top up you will be able to call & text from abroad, but no data for which you will need a Euro add-on.
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i bought an Ipad3 from an estate sale for 20 bucks previous owner passed away. i thought i had come upon the deal of a lifetime i felt as though things were looking up but ive tried everything to get passed the icloud activation, is there a chance this is still the find of the year for me or did i waste 20 dollars and fail again?
You can also use this website to check to see if a device has been erased or if it is still locked. This will not work with using a mobile browser on an iOS device. If you have a browser that can identify as a desktop version, it will work. If not, check it on a computer web browser.
https://www.icloud.com/activationlock/
Safari has the ability to identify as a desktop browser, but it's a little bit of a pain to get it to work with this website. You tap in the url filed, then pull down on the favorites window that pops up to reveal "Request Desktop Site". -
I have just bought a mini ipad for my daughter and used my apple id to set it up for her so she can keep all her apps and downloads of my ipad that she was using, i was wondering how do i give her, her own apple id so that she can keep all her apps and then i can two seperate accounts ?
You cannot transfer the purchases to another account. What she has purchased with your account will always be tied to your ID. That's the way that it works. You can have her create her own Apple ID to use with Cloud account, FaceTime and Messages.
But if you create a new ID for her, she will have to flip flop between the two Apple ID's in order to update apps, and if she wants to make purchases with her own ID, you also have to consider the fact that she may run the risk of locking herself out of her own ID by downloading a past purchase using your ID, after she starts buying with her own ID.
Read this about associated devices in iTunes.
http://support.apple.com/kb/HT4627 -
Just got a mini iPad 2-4-14 will i be able to get numbers and keynotes on mac for free
just got a mini ipad on the 10-4-2014 which has numbers and keynotes apps on it will i be able to get on mac
no you can't get it free on your mac , because the mac version of iwork( keynote,pages,numbers) is more complicated than the ipad version.But if you have bought your mac in 2013/2014 you can get it free in the mac app store
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I have an Ipad first generation with IOS 5.1.1. and I have just got a new ipad mini. Should I use the back up copy of the old Ipad from Itunes to configure the new one, or it is better to configure the new one from scratch?
Contrary to the opinion above, I see no reason whatsoever why you can't set up the new iPad from the backup of the old one. Obviously you will have app updates to make and complete and that sort of thing, but if you want to retain all of your app data and device settings (some of which will change because of the updated iOS), I would certainly restore from the backup first.
If you find that to be problematic, you can always start all over again. -
hubby has an iPad with purchased games. I just got a mini and would like to have these same games without having to pay again. We just purchased a new game that downloaded to both. Can I get his existing games on my mini? iCloud activated and wifi was used when we got new game.
Yes, you can get those games on your iPad Mini.
Sign into the iTunes and App Store section of the Settings with the same Apple ID used to buy those games. Then go to the App Store and click "Updates" and then "Purchases" and you should see the games your hubby bought with his device.
Hope that helps! -
Got an iPad mini and at first it was messaging well along with my iPhone , then all at once had to turn off I messaging just to send text!!! Someone please explain
Try This...
Close All Open Apps... Sign Out of your Account... Perform a Reset... Try again...
Reset ( No Data will be Lost )
Press and Hold the Sleep/Wake Button and the Home Button at the Same Time...
Wait for the Apple logo to Appear...
Usually takes about 15 - 20 Seconds... (But can take Longer..)
Release the Buttons.. -
I have just got a new Ipad and the computer is picking it up but nothing is coming up in Itunes
I have just bought The New Ipad and when I connect to my computer it is seen on the desktop but nothing comes up in Itunes- what should I do?
If you are using Windows, make sure you got iTune version 10.6.3
Sometimes you have to launch iTune manually. -
I got a new nano l am unable to connect it on my computer, l have windows 8. I have deleted itunes and downloaded back on my computer, l still am unable to connect my nano to my computer.
When l put my nano on the computer itunes saids "Accessing Itunes" it is not connecting.
Please help me.
ThanksUninstalling and reinstalling iTunes has no affect on the media on the computer or the account it is linked to.
If the media was purchased under another iTunes account, then it is permanently tied to that account.
Using mulitple iDevices with one computer -
Have had an ipad mini for 6 months and it has been connecting perfectly to the home wifi but it has just stopped connecting this evening and all other devices seem to be OK.
Just got a new iphone today and wonder if that has had an effect but that is connecting OK as is my laptop.
Any help would be appreciatedProblem was fixed by rebooting the ipadmini using on/off switch on the side of the ipad
Got the advice from a related previous discussion -
I just got an Itunes giftcard and scratched off to get the code and thought I had redeemed it but went to get songs and it takes me back to the redeemed part and it says it is already redeemed but I can't buy the songs weird! help!
You won't be able to change your rescue email address until you can answer 2 of your questions, you will need to contact iTunes Support / Apple to get the questions reset.
Contacting Apple about account security : http://support.apple.com/kb/HT5699
When they've been reset you can then use the steps half-way down this page to update your rescue email address for potential future use : http://support.apple.com/kb/HT5312 -
I recently had to create a new profile, and thought I had backed up my bookmarks. They are now gone and I have not been able to restore them. ANy chance they can be recovered? Thanks!
It is possible that you forgot to add a file extension (.json) while saving and in that case you may be looking for the wrong file.
Also make sure that you search for hidden files and folder in case the file was saved in the [http://kb.mozillazine.org/Profile_folder_-_Firefox Firefox Profile Folder]
Firefox won't import the file without a .json file extension ("Can't process ..."), but you can create a backup with any name. -
I have tried several times to take my credit card info off iTunes and thought I had but figured out my child has spent $40 on my credit card!!! Want a refund
Welcome to the user to User Technical Support Forum provided by Apple.
For your issue... Contact iTunes Customer Service and request assistance
Use this Link > Apple Support iTunes Store Contact -
How come whenever i plug my iPhone 5 into the computer the device will not show up on my itunes. This is the first time that i have done it since i updated to iOS7 and before i had no problem but now it just wont work.
Hi Celia51510,
Welcome to the Support Communities!
The article below may be able to help you with this issue.
Click on the link to see more details and screenshots.
I can't tell from your post if you are using a Windows or a Mac Computer.
Try deleting the iTunes application and redownloading the version you need below:
iTunes 11.1 Download for Mac
http://support.apple.com/kb/DL1614
iTunes 11.1 for Windows (64-bit)
http://support.apple.com/kb/DL1615
Cheers,
- Judy
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