HT204088 How do I get my security questions answers

I tried to email them and I gotten no response been about 3 days now

If you have a rescue email address (which is not the same thing as an alternate email address) on your account then the steps on this page will give you a reset link on your account : If you forgot the answers to your Apple ID security questions
If you don't have a rescue email address (you won't be able to add one until you can answer your questions) then you will need to contact Support in your country to get the questions reset.
Contacting Apple about account security : Apple ID: Contacting Apple for help with Apple ID account security
When they've been reset (and if you don't already have a rescue email address) you can then use the steps on this page to add a rescue email address for potential future use : Manage your Apple ID primary, rescue, alternate, and notification email addresses

Similar Messages

  • HT1918 how do i get my security question answers if i forgot

    how do i get my security question answers if i forget?

    Check the AppleCare number for your country here:
    http://support.apple.com/kb/HE57
    Call them up, and let them know you would like to be transferred to the Account Security Team.

  • HT1206 How do I get my security question answers that I forgot?

    I cannot remember the answers to some of my security questions. How do I retrieve them?

    If you can't remember the answers and you don't have a rescue email address then go toExpress Lane  and select 'iTunes' from the list of 'products' in the middle of the screen.
    Then select 'iTunes Store', and on the next screen select 'Account Management'
    Next choose 'iTunes Store Account Security' and fill in that you'd like your security questions/answers reset.
    You should get an email reply within, I think, about 24 to 48 hours (and check your Spam folder as well as your Inbox). hope tis helps, had the same problem a week ago.

  • HT204088 How do I find my security question answers?

    How do I find my security question answers

    Reset Security Questions
    Frequently asked questions about Apple ID
    Manage My Apple ID
    Or you can email iTunes Support at iTunes Store Support.
    If all else fails:
      1. Go to: Apple Express Lane;
      2. Under Product Categories choose iTunes;
      3. Then choose iTunes Store;
      4. Then choose Account Management;
      5. Now choose iTunes Store Security and answer the bullet questions, then click
          Continue;
      6. Sign in with your Apple ID and press Continue;
      7. Under Contact Options fill out the information and advise iTunes that you would
          like your security/challenge questions reset;
      8. Click Send/Continue.
    You should get a response within 24 hours by email.
    In the event you are unsuccessful then contact AppleCare - Contacting Apple for support and service.
    Another user had success doing the following:
    I got some help from an apple assistant on the phone. It is kind of round about way to get in.
    Here is what he said to do and it is working for me...
      a. on the device that is asking you for the security questions go to "settings", > "store" >
          tap the Apple ID and choose view"Apple ID" and sign in.
      b. Tap on payment information and add a credit/debit card of your preference then select
          "done", in the upper right corner
      c. sign out and back into iTunes on the device by going to "settings"> "store" > tap the
          Apple ID and choose "sign-out" > Tap "sign -in" > "use existing Apple ID" and you
          should be asked to verify your security code for the credit /debit card and NOT the
          security questions.
      d. At this time you can remove the card by going back in to edit the payment info and
          selecting "none" as the card type then saving the changes by selecting "done". You
          should now be able to use your iTunes store credit without answering the security
          questions.
    It's working for me ...I just have to put in my 3 digit security pin from the credit card I am using.
    Good Luck friends!

  • HT201342 How do I get my security question answers if I forgot them? My mail is my normal hotmail address, but my rescue address is my iCloud. I just need the security questions so I can download music.

    I just got an iPod 5th generation for Christmas. Before, I had a 4th generation. I made my apple account over a year ago and I can't remember my security question answers. I've looked how to fix this, but it says send a rescue email. My rescue email is my iCloud account. I have no idea how to check my email on there because my mail is already just my hotmail account. I would make a new apple ID, but I've already downloaded a $10 card onto my iTunes not knowing it was going to do this. Please help!

    Apple ID security issues -
    Call Apple Care and ask for the Account Security Team. They can assist you with your issue.

  • How do I get my security questions answers? I forgot them and trying to buy an app

    I tried to buy an app and it asked me for my password and did it, and then it asked me two security questions and I wrote done the answer that could be it and the said they were incorrect. How do I get the answers to those security questions? Or can I reset the questions?

    If you have a rescue email address (which is not the same thing as an alternate email address) on your account then the steps on this page will give you a reset link on your account : If you forgot the answers to your Apple ID security questions
    If you don't have a rescue email address (you won't be able to add one until you can answer your questions) then you will need to contact Support in your country to get the questions reset.
    Contacting Apple about account security : Apple ID: Contacting Apple for help with Apple ID account security
    When they've been reset (and if you don't already have a rescue email address) you can then use the steps on this page to add a rescue email address for potential future use : Manage your Apple ID primary, rescue, alternate, and notification email addresses

  • HT5312 How do I get my security question answers sent to my rescue email address without calling support?

    I just got a new iphone5s and wanted to purchase an app in the App Store. It said since it is the first time on this device I need to answer security questions. I know my answers but I don't remember in what context I wrote them. How do I get my answers sent to my rescue email address?

    Apple ID security issues -
    Call Apple Care and ask for the Account Security Team. They can assist you with your issue.

  • HT1725 How do I get my security questions answers?

    How do I get my answers to my securty questions?

    Some Solutions for Resetting Forgotten Security Questions: Apple Support Communities

  • How do I get my security questions answers

    I forgot my security questions

    If you have a rescue email address (which is not the same thing as an alternate email address) set up on your account then go to https://appleid.apple.com/ and click 'Manage your Apple ID' on the right-hand side of that page and log into your account. Then click on 'Password and Security' on the left-hand side of that page and on the right-hand side you should see an option to send security question reset info to your rescue email address.
    If you don't have a rescue email address (you won't be able to add one until you can answer 2 of your questions) then you won't get the reset option - you will need to contact iTunes Support or Apple to get them reset.
    e.g. you can try contacting iTunes Support : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Account Management , and then 'Forgotten Apple ID security questions'
    or try ringing Apple in your country and ask to talk to the Accounts Security Team : http://support.apple.com/kb/HE57
    When they've been reset (and if you don't already have a rescue email address) you can then use the steps half-way down this page to add a rescue email address for potential future use : http://support.apple.com/kb/HT5312 . Or, if it's available in your country, you could change to 2-step verification : http://support.apple.com/kb/HT5570

  • TS3297 How do I get my security question answers if I forgot them

    I tried to buy an app  and since I just got it it asked me for security questions and i forgot the answers to the questions since I made the account several years ago.

    Try here  >  http://support.apple.com/kb/HT5312
    And here  >  http://www.apple.com/support/appleid/contact/

  • How do i get my security question

    how do i get my security question answer?

    Click here for information. If you've forgotten the answers to the security questions and can't get them emailed to you for some reason, contact the iTunes Store staff via the link in that article.
    (75417)

  • How do I get new security questions to answer if I forgot my old questions?

    How do I get new security questions to answer if I forgot my old questions?

    Read this about how to change the security questions: http://support.apple.com/kb/HT5312
    If you can't use these procedures you will have to contact Apple. See http://support.apple.com/kb/HT5699

  • How do I get new security questions if I dont have a rescue email

    how do I get new security questions if I dont have a rescue email  

    Hello marquart33,
    Thank you for the details of the issue you are experiencing with your security questions.  I found an article with some useful information if you cannot remember the answers to your security questions:
    What should I do if I don't remember the answers to my Apple ID security questions?
    Try answering them at least once to see if you can get them right, even if you are not sure you remember the answers to your security questions.
    If you are confident you can't remember them, try one of the following:
    If you have three security questions and a rescue email address
    sign in to My Apple ID and select the Password and Security tab to send an email to your rescue email address to reset your security questions and answers.
    If you have one security question and you know your Apple ID passwordsign in to My Apple ID and select the Password and Security tab to reset your security question.
    If you have one security question, but don't remember your Apple ID password
    contact Apple Support for assistance. Learn more about creating a temporary support PIN to help Apple confirm your identity when you contact Apple Support.
    Note: If you have forgotten your password and answer your security questions incorrectly too many times in a row, you will be unable to try to answer your security questions for a period of time. During that time you will not be able to reset your password and will not have access to your account.
    You can find the full article here:
    Apple ID: All about Apple ID security questions
    http://support.apple.com/kb/HT5665
    If you continue to have issues, please contact our Account Security Team as outlined in this article:
    Apple ID: Contacting Apple for help with Apple ID account security
    http://support.apple.com/kb/HT5699
    Thank you for using Apple Support Communities.
    Best,
    Sheila M.

  • How do i get new security questions

    how do i get new security questions i can anser

    Check the AppleCare number for your country here:
    http://support.apple.com/kb/HE57
    Call them up, and let them know you would like to be transferred to the Account Security Team.

  • Hi How do I get my security questions and answers

    How do I get my security questions and answers

    go to appleid.apple.com>manage your account>sign in>password and security.'That should work unless if you forgot them cuz they will ask you your original qs. if youve forgotten them call apple support. thats wat i did and they helped my reset them. i dont know wat they did but i gave them some info bout my ipod, username, and email and i went back on to appleid.apple.com and they i was able to reset them.
    hope this helps

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