HT204088 how do i stop star maker to automatically renew every week? It didn't say that it will be automatically renewed initially when u subscribe

Question

I subscribed to star maker last aug 26 and it should only be good for a week. Today i received an email stating that I was charged again for the automatic renewal. It never stated that it will be renewed automatically during my initial subscription. I would greatly appreciate if someone can help me to cancel the subscription. 

Answer 1

Is this how I file a formal complaint or Is there also another place to send this complaint to?
Not really.  These forums are use primary for customers to help other customers.  Verizon moderators watch the forums and will escalate issues to the elite support team for issues that appear to need such help.  Your issue may be escalated, or it may not.  if it is escalated, be sure to come back here to read what they post and then follow their instructions.
II'm not aware of any official process Verizon has to file complaints.  They are setup to have customer service reps resolve issues.  If you just want to rant, consider that done.  If you want Verizon to fix your issue, keep working with them, especially if they escalate your issue.  You can also file complaints with the appropriate regulatory authorities, if you think that Verizon isn't following government regulation.
Good Luck.
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