HT204088 How do you report a problem with a purchase you did not authorize?

I have some unauthorized charges and when I click on "report a problem" on the bottom of the purchase history, it renews the page with "report a problem" next too all the purchases. When I click on one of those, it just takes me right back to the iTunes home page. Does anyone know how to do this please?

Welcome to the Apple Community.
Try contacting Apple through iTunes Store Support

Similar Messages

Has anyone experienced problems with Mackeeper? I did not complete downloading this software. Yet, occasionally when on the internet, I will have the MacKeeper multi-colored circle replace my pointer. How do you deal with this?

Has anyone experienced problems with Mackeeper? I did not complete downloading this software. Yet, occasionally when on the internet, I will have the MacKeeper multi-colored circle replace my pointer. How do you deal with this?

Welcome to Apple Support Communities
Don't download MacKeeper. Users complain about this app and it damages OS X. Also, Mac OS X knows how to take care of itself, so you don't need any other cleaning application that may damage OS X. See > https://discussions.apple.com/docs/DOC-3691

HT201359 i have a problems while purchasing or download a free item in apps store or itunes, it said that you have a problems with previous purchase, it also said that my payment method was decline.,..

i have a problems while purchasing or download a free item in apps store or itunes, it said that you have a problems with previous purchase, it also said that my payment method was decline.,..

Hi shldr2thewheel,
it has been a while since we have last spoke, I would like to let you know, I am still working on getting used to the switch from windows to a Mac/Apple system. I do have a new question for you, I did purchase In Design CS5.5 through journeyed.com through Cuyahoga Community College of which I attend as a student, is there a way to purchase an online book through iTunes to learn that as well? Also, you know me, the struggling student, I would also, when and if the book can be purchased through the iTunes, would need to know if you do know of a much easier book for struggling students like myself and at a reasonable price as well for the In Design CS5.5 program. Our campus bookstore had closed early, and, so did the colleges library and our local library here where I do live, so, I cannot go to either place to purchase a book or to take out a book, plus cash funds are low at this moment as well but, I do have money left on the iTunes account to use, if it can be used. So, can it be used, the iTunes money, towards finding a low priced online book? I am in great need of assistance as I have a project due for my one course for this Tuesday, September 4, 2012.
Sincerely in need of help once again,
Kim

How to Find the stolen iPhone with the builder I did not do service to find the iPhone

How to Find the stolen iPhone with the builder I did not do service to find the iPhone
info:
siral no: 8112250adzz
at&t
16GB

I'm sure No activated Find My iPhone but Ithink the My Iphone Is work
How can to finded

HT4539 how to report a problem with a purchase

how to report a problem with a purchase

What type of problem ? If you've been over-charged then you can contact iTunes support via this page : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption
If the item doesn't work, then depending upon the item type (app, ibook, music etc) then you might be able to re-download it via the Purchased tab in the App Store or iTunes store app : re-downloading . Music, films and tv shows can't be re-downloaded in all countries. If it's an app then you should also try contacting the app's developer before using the 'report a problem'
If you aren't in a country where you can re-download the item or if it re-downloads in the same state then try the 'report a problem' link from your purchase history : log into your account on your computer's iTunes via Store > View My Account (Store > View My Apple ID on iTunes 11) and you should then see a Purchase History section with a 'see all' link to the right of it ; click on that and you should see a list of your purchases ; find that item and use the 'Report a Problem' link and fill in details about the problem (iTunes support should reply within, I think, about 24 hours).
Some people have had a problem with the 'report a problem' link (it's been taking people to this site on a browser instead of showing a form in iTunes) - if it does that to you then try contacting iTunes support via this page : http://www.apple.com/support/itunes/contact/- click on Contact iTunes Store Support on the right-hand side of the page.

HT3702 How do I get a refund for downloads that I did not authorize?

How do I get a refund for downloads I did not authorize?

iTunes Customer Service Contact - http://www.apple.com/support/itunes/contact.html > Get iTunes support via Express Lane > iTunes > iTunes Store
There is no automatic way to do this because any purchases made with your account are assumed to be authorized by you. If this involved account hacking you can report it to iTunes Store but purchases made with a credit card should be reported to the card fraud department.

How can I report a problem with downloading?

I purchased a rather long album and halfway through downloading it gave me the message, "We could not complete your istore request. The network connection timed out. Error 8003." The only guidance it offers is to check the network connection. Nothing wrong there. Now I can get into the store and the balance of the album no longer shows up under downloads, just old stuff that really shouldn't even be there. I went into my account, and under purchase history clicked onto "Report a problem." All I got out of that is the same page minus the report a problem button.
I'm frankly sick of this iphone and all the problems I've encountered with their upgrade failures, but this disappearig report a problem just tells me they really don't want to hear from you and no one is minding the store.
Any other places to report a problem? Or advice onto how to get the missing songs?
Thanks., I've just spent the last 1-1/2 hours on this board and going back and forth in the istore and am very frustrated.

Click here and fill out the form for assistance.
(35548)

HT2736 how do I report a problem with gift card delivery?

A gift certificate that should have been emailed was never received. in iTunes purchase history, there is a link to 'Report a Problem,' but this goes to the generic support page and i cannot find anywhere to report delivery problem. Please help.

Ask the recipient to check Mail rules and filtering, the verification mail may be going to a junk folder or even being deleted altogether.
Also see if you are able to resend the email by following these steps.
If the problem persists, select the content which is causing a problem and use the 'Report a problem' button in Your Purchase History using your computer. You need to report the specific item.

I can't 'report a problem' with my purchases, how can i fix that?

i did not mean to buy a book thing from newstand and it says i purchased 3 items i do not want how can i get my money back?

All purchases are final (after all, you can't exactly return them as you would a physical object). If you contact iTunes Support and ask them very nicely it's just possible that they may agree to refund you as a one-off concession, but please remember that they are under absolutely no obligation to do so. Go to https://expresslane.apple.com ; select 'iTunes' in the first column and then 'iTunes Store' in the second column

Unable to 'report a problem' with iTunes purchase

Hi all.
I have a Season Pass for Castle, Season 1 in the UK store. They have, as usual, been releasing the episodes for download approx 24 hours after transmission (yes, US readers we're THAT far behind you in being able to get this programme.). However, last week Channel 5 broadcast the final 2 episodes of season 1 back to back on the same night. Only one episode, episode 9, appeared in iTunes.
I thought I would use the 'report a problem' feature to ask if they're actually going to put the last one up to download, or if it's been forgotten. However, clicking the 'report a problem' link in My Account on any episode of Castle just opens the default Apple support webpage in Safari. If I use the link on any other purchase then I get the correct "Problem: Choose One" drop down within iTunes.
So, how can I ask a question of iTunes support about the currently missing episode if I can't use the "report a problem" link?

Doh. Didn't expect it to be that simple. I don't know why but I had it my head that they don't deal with iTunes store queries except via the in app reporting method.

HT3209 how do i report a problem on a purchase?

Hired a movie which did NOT down load but still got charged. When I try to use report a problem on my receipt It tells me down load itunes 10, I already have itunes 10???

Try the 'report a problem' link from your purchase history : log into your account on your computer's iTunes via Store > View My Account and you should then see a Purchase History section with a 'see all' link to the right of it ; click on that and you should see a list of your purchases ; find that film and use the 'Report a Problem' link.

Report a problem with iTunes purchase

I need to report a problem to Apple on a recent App purchase. After logging in to my account in iTunes, following the links to the purchase I want, the 'Report a Problem' link opens the iTunes Support link in my browser, where I see no place to get to the problem purchase and file a report. The links used to work in iTunes, as I have successfully reported a purchase problem in the past.
Hope you can help!

Doh. Didn't expect it to be that simple. I don't know why but I had it my head that they don't deal with iTunes store queries except via the in app reporting method.

TS1368 when i try to report a problem with a purchase i just get a message saying'cannot connect to itunes store' but it lets me in to make purchases. whats going on?

when i try to report a problem purchase to itunes i keep getting a message saying 'cannot connect to itunes store' or 'cannot connect to server' dispite being able to visit the store to make purchases. is this just a scam by itunes not to engage with problems?

"is this just a scam by itunes not to engage with problems?"
Of course not.
http://www.apple.com/support/contact/

Having a problem with Add-ons I did not install and now can't uninstall.

Lately I have experienced problems with re-directing and other issues with Mozilla. I looked in my add-ons list and there are several things there that i did not add manually. (I have been having much trouble with ITunes and noticed a plug in in mozilla and want to know if it is necessary.) Is there a way to keep this from happening? I have been using mozilla for years and liked it when I could do a basic install without any add-ons that I did not request. Here is a list of the things that are troubling me - I am sure a few may be necessary. I would appreciate any help anyone can give me with this?
PLUG-INS-
Java Deployment Toolkit 6.0.200.2 NPRuntime Script Plug-in Library for Java(TM) Deploy
Java (TM) Platform SE 6 U20 6.0.200.2 Next Generation Java Plug-in 1.6..0_20 for Mozilla Browsers
Mozilla Default Plug In
(THESE LAST THREE ALL CAME UP AS UNIDENTIFIED PLUG-IN ON MOZILLA PLUG IN CHECK SITE)
Itunes Application Detector 1.0.1.1
Itunes Detector Plug-In
Wacom Dynamic Link Library 1.1.0.3
Wacom Dynamic Link Library
Windows Presentation Foundation 3.5.30729.1
Windows presentation foundation (WPF) plug-in for Mozilla Browsers
EXTENSIONS_ Java Console 6.0.23
Java Console 6.0.20
(Just curious with these two Java consoles - which by the way I am unable to uninstall - the uninstall button is grayed out. and I can only disable.)
Really frustrated with this, I have already uninstalled Firefox and re-installed it - losing all my bookmarks and these add-ons were there after the re-install. PLEASE HELP!

For camera problem try:
- Reset the iOS device. Nothing will be lost
Reset iOS device: Hold down the On/Off button and the Home button at the same time for at
least ten seconds, until the Apple logo appears.
- Reset all settings
Go to Settings > General > Reset and tap Reset All Settings.
All your preferences and settings are reset. Information (such as contacts and calendars) and media (such as songs and videos) aren’t affected.
- Restore from backup. See:
iOS: How to back up
- Restore to factory settings/new iOS device.
If still problem, make an appointment at the Genius Bar of an Apple store since it appears you have a hardware problem.
Apple Retail Store - Genius Bar
I do not understand what you mean about your update problem

HT204088 how can i report a problem?

On the 25th of Dec. 2012, I bought a MetalStorm,Large pack of coins and a widget, costing £6.99 and £0.69
making a total £7.68. Summary below:
Date: 25/12/12
Order i.d: MGFL4Y15GY
Receipt No: 172043936758
Amount: £7.68
I was was charged for a second purchase, which I had no knowledge about, could you please tell me what's going on?
Below are the purchase details:
Date: 01/01/2013
Order i.d: MGFL55NT4B
Receipt No: 110044540501
Item: MetalStorm, Large pack coins
Amount: £6.99
Unfortunately, the receipts are conflicting when I checked my purchases on iTunes; moreover I didn't order anything on the date (01/01/13) in questions. The amount, however was already taken from my bank account!
Pls investigate!
Thanks.
Nart, B.

https://www.apple.com/support/contact/

HT204088 How do you report a problem with a purchase you did not authorize?

Similar Messages

Maybe you are looking for