HT204088 hulu plus was cancelled on free trial but still charged

I signed up for Hulu Plus Free trial for a week and it was dated Aug. 17, 2012 after 2 days Aug. 19, 2012 i deceded to cancel this free trial with confirmation received that my free Trial subscription has been canceled. On Aug. 23, 2012 I Received an email about my Hulu Plus Subscription Charge even it was already canceled. MGX4TNFLJS

Hi Romanah Sibell,
We have checked the details of your account, we were unable to find any active  subscription on it. Possibly you have an active subscription on an alternate email address.
Kindly provide the below mentioned details in a "Private Message" so that we can help you appropriately.
Adobe order#:
Alternate Email Address:
Meanwhile, try to sign out from creative cloud and sign back in from the correct Id,  for more info check the link below.
Sign out, Sign in | Creative Cloud Desktop app
If your applications are launching as trial post signing with correct Id try: Creative Cloud applications ask for serial number
Thanks,
Atul Saini

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