HT204088 I already purchasing game item yesterday. It was written unable to purchase. I though my transaction was failed so i tried again and again but it still unable. And now my credit cards over limit. What happened here?
I dont know what happened, i get charged from my father visa credit card. I play Ragnarok Valkyrie Uprising game which can buy shop item(name ruby). First time i tried to purchasing 210 rubies it cost 189 In Rupiah(Indonesian currency) but it was failed and showing dialog box unable to purchase ruby. So I tried again and again bought rubies with different values (10 rubies,50 rubies,210 rubies) but that unable to purchase dialog box always appears. I though the purchasing rubies transaction was failed. Then i was trying to find whats wrong and get some information from the internet all day until i calling my credit card (Citibank/visa) technical support, he said i was already did some transaction for this. i ever did rubies transaction before and it was completely working. Please help. wheres my money gone? wheres my 210 rubies? I even cant check my billing information and purchased history cause my credit card is declined by itunes cause over limit. Pls give me respon to solve this.
Hello Ading,
It sounds like you were charged for an in App purchase but did not receive the item. I would report this issue to iTunes Store support with the following article:
How to report an issue with your iTunes Store, App Store, Mac App Store, or iBooks Store purchase
http://support.apple.com/kb/ht1933
To report an issue with your iTunes Store, App Store, Mac App Store, or iBooks Store purchase, follow these steps:
Find the email receipt for your purchase.
Click Report a Problem under the app that is having the issue.
When prompted, enter the Apple ID and password you used to purchase the item, then click Report a Problem.
Click Report a Problem next to the item you are having an issue with.
From the Choose Problem dropdown menu, choose the appropriate issue.
Follow the onscreen instructions and—if prompted—type a description of the problem into the text field.
Click Submit to have your issue reviewed.
Thank you for using Apple Support Communities.
Regards,
Sterling
Similar Messages
-
Updated my memory and now my speakers sound awful! What happened?
After I installed more memory, my speakers sound awful. Any ideas as to what happened and/or how to fix it?
MacBook Pro 15" 2.66 (mid 2009)
8gb 1067 MHz DDR3I solved the issue and thought I would pass it along. It turns out that I updated iTunes shortly before I installed the memory. Some how the equalizer was turned on and the pre-amp was cranked up to max. Not sure why as I never use the equalizer, I have always had it turned off. Maybe the upgrade turned it on for some reason. Once I turned down the pre-amp to 0, my built-in speakers sound just as they should, perfect. Then of course, I just turned it off completely.
-
Hello there. Im having problems purchasing items in a game I just downloaded, I managed to top up the game before w/ my credit card, however something has happened and this is no longer possible. The tricky part is that Purchases at itunes are normal, since I just bought a tune...Please help
To Contact iTunes Customer Service and request assistance
Use this Link > Apple Support iTunes Store Contact -
I recently purchased a new iPad mini at a silent auction fundraiser. I only received a credit card receipt. What can I to show proof of purchase and register the product?
Go here to add the iPad to your support profile. That should work. Keep the credit card receipt as well.
https://supportprofile.apple.com/ -
Hello,
Just purchased online Adobe Acrobat XI Pro and error message appeared, but payment has been debited from my credit card already and I do not have the software, so paid for nothing.
I am using a Mac OS X.
Thanks for your help.
Ossama[discussion moved to Acrobat Installation & Update Issues forum]
-
I have iOS7 on my iPhone4. I turned on the Voice Over option and now my phone is not working at all. At first it was freezing and not accepting any commands. Now all I have is a blank sceen. I can't get back into it. Any ideas what happened here?
Hi Jeffny01,
If your iPhone is not responding, you may find the following article helpful:
iOS: Not responding or does not turn on
http://support.apple.com/kb/TS3281
Regards,
- Brenden -
my computer broke and i lost all files including ITunes. what happens to all the stuff purchased already. will this appear in itues when i download it agian? how can i save the music on my ipod and transfere it over to the new itunes?
Unfortunely, all movies and songs purchased in iTunes will be lost...you'll have to purchase them again! Any applications you've purchased, you can download again for free.
Music Rescue is a program you can use to transfer any and all data (music, movies, pictures..) from your iPod to your computer, and iTunes.
http://www.kennettnet.co.uk/products/musicrescue/ -
Ive downloaded fifa 13 and in want to buy fifa points but when i purchase them it says contact itunes support. I have got apple id credit and a valid credit card payment on my accout but it still wont let me purchase it. What is the problem?
Contact itunes support.
It will be aconversation.
You will e-mail or express lane chat with them. They will answer you.
That is contact.
It sounds like you have not contacted them at all. -
Have redeemed a $20 iTunes gift card and at top shows $20 but when I go to purchase anything it is asking to use credut card? CAn anybody tell me what I need to do to make the cost come off my gift card redeemtion and not my credit card??
Hi Kim ...
Might not just be the security code > iTunes Store: My credit card's security code or zip code does not match my bank's records
Apple "verifies" your billing credentials with every transaction.
what does my debit card have to do with my having a redeemed ITunes card
If the total purchase price of the media including any applicable taxes or fees exceeds the balance of the redeemed card, then the difference is charged to your debit or credit card account.
iTUNES STORE - TERMS AND CONDITIONS < re taxes and fees
You don't have to have a credit or debit account setup > Create an iTunes App Store account without a credit card -
I did not authorize 2 in app purchases and because my credit card is at its limit, and i dont know how to reverse the in app purchases, i cannot update any app or do just about anything in the appstore or itunes store. I dont care if i owe apple's itunes appstore a few dollars over 2 in app purchases i never meant to download in fact the whole app itself i wanted to delete...but out of the hundreds (maybe lower thousands) fof dollars in music and apps and whatever else, that i rightfully purchased over the passed couple of years....should *NOT* have the upgrades and/or previous purchased songs withheld from me over $3 in accidently purchased add ons through an existing app i deleted an disliked anyway
Same thing happened to me with my peruvian credit card in the peruvian app store, I want to buy an app, but it says that my credit card is "not supported in the Peruvian app store"
-
I received a itunes gift card for $15. I purchased a CD for 9.99 and have a balance left. I now want to purchase a song for $1.29 but itunes is taking me to my credit card and not my gift card balance. What are the steps for this to come from the gift card balance and not credit card. How do I redeem?
Just to confirm, you are logged into the iTunes Store using the account in which the balance exists, and the balance is showing at the top of the iTunes Store window? And you're not trying to purchase gifts for someone else?
-
I want to gift a season that I have purchased. When I select the season I am not given the gift option, only "you have already purchased this season" Help....I'm trying to give Apple money here!
Another poster said that if you sign out of your iTunes Store account, go to the item you wish to gift, and select "gift" and go through the purchase process, it will then ask you for your account information and send the gift. I haven't tried this myself, but it's worth a go.
Regards. -
While creating an account from my iPad there is no option for selecting none in the payment options. It states I have to give my credit card details. What's the procedure to open a free account?
It's in the article. You must first sign-out your current account, then go to App store to purchase a Free App. It will ask you to either Sign in or create a new AppleID. That's when you start creating a new AppleaID and NONE will be available as a payment option.
-
I have a MacBook running OS X v10.6.8 and I'm trying to upgrade to Mouton Lion but I can"t download it from the app store. It says I need a intel core duo which i have. does anyone know whats happening here?
Check that your computer is compatible with Mountain Lion.
To check the model number hold down the option/alt key, go to the Apple menu and select System Information.
MacBook (Late 2008 Aluminum, or Early 2009 or newer) model number 5,1 or higher
MacBook Pro (Mid/Late 2007 or newer) model number 3,1 or higher
Your Mac needs:
OS X v10.6.8 or OS X Lion already installed
2 GB or more of memory (More is better - 4 GB minimum seems to be the consensus)
8 GB or more of available space
If your computer isn't compatible, you might be able to upgrade to Lion.
Computer Compatibility - Lion
Check to make sure your applications are compatible. PowerPC applications are no longer supported.
Application Compatibility
You can also check which applications are PowerPC by going to the menu, select About this Mac, click on More info…, then click System Report and select Software/Applications. -
I can't purchase games and apps and i have iTunes card with 200$ what can i do can any one help me
What happens when you try to buy something, does the 'buy' button not appear, does it not work, do you get any error messages, ... ?
If you are getting a message to contact iTunes support then you can do so via this page and ask them why the message is appearing : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption
If it's a different problem ... ?
Maybe you are looking for
-
Please help me! I am struggling with the mesh tool!
So I want to make this chair look like it does in the picture, but I cant! There is a chapter in my Illustrator CS3 book explaining how to use gradient mesh and mesh tool, but it doesnt help me at all. I am clueless! The tutorial says that I can cr
-
How to fix iPhone 4s battery drain on iOS 5.0.1
Please Read this entire post for my fix FIRST OF ALL I MUST SAY THAT THE BATTERY THE 4S IS A BEAST!!!!!!!!!! I would like to add two steps to this. I am a pure believer davidch you are unto some
-
How do you restore a backup from preferences
HI Everybody: I am trying to restore a backup from iTunes from my backup. However, it's telling me that the backup is not valid. So I am in preferences, and under Preferences>Devices there are all my backups... How do I restore from one of those ones
-
Syntax error while using the parameter inside the badi method.
Hello all , I'm writing a code in the badi implementation . The badi is /SAPSLL/CTRL_MM0C_R3 . this badi contains a metthod API_CONTROL_MODIFY.This badi triggers while using MIGO transaction . It is having the following parameter . IT_MSEG Import
-
I'm trying to import below XML profile to Windows 7 machine and no matter what profile i use (even the one it was on that computer originally it gives me an error. Command: netsh mbn add profile interface="Mobile Broadband Connection" name="test.xml"