HT204088 I can not rest the security questions

Hello
I have a problem with security questions and i cant reset to my email
The error was
Exceeded Maximum Attempts
We apologize, but we were unable to verify your account information with the answers you provided to our security questions.
You have made too many attempts to answer these questions. So, for security reasons, you will not be able to reset password for the next eight hours.
Click here for assistance.
i waited more than eight hours. and back to my account but it is the same ( no change ) i cant find forgot your answers
http://www.traidnt.net/vb/attachment...134863-333.jpg
can you help me please

If you mean that you aren't getting the reset link as described on this page : http://support.apple.com/kb/HT5312, then that will only show if you have a rescue email address (which is not the same thing as an alternate email address) set up on your account.
If you don't have a rescue email address (you won't be able to add one until you can answer 2 of your questions) then you will need to contact iTunes Support / Apple to get the questions reset.
Contacting Apple about account security : http://support.apple.com/kb/HT5699
When they've been reset (and if you don't already have a rescue email address) you can then use the steps half-way down the HT5312 page above to add a rescue email address for potential future use.

Similar Messages

  • I can not rest the security questions

    Hello
    I have a problem with security questions and i cant reset to my email The error was  Exceeded Maximum Attempts We apologize, but we were unable to verify your account information with the answers you provided to our security questions.
    You have made too many attempts to answer these questions. So, for security reasons, you will not be able to reset password for the next eight hours.
    Click here      for assistance. i waited more than eight hours. and back to my account but it is the same ( no change ) i cant find forgot your answers  
    http://www.traidnt.net/vb/attachment...134863-333.jpg can you help me please

    The option to send reset info to a rescue email address will only appear if you have a rescue email address (which is not the same thing as an alternate email address) set up on your account. If it's not appearing then I assume that you don't have one, in which case see if the instructions on this user tip helps : https://discussions.apple.com/docs/DOC-4551

  • I can not remember the security questions on my device

    I can not remember the security questions on my device

    http://support.apple.com/kb/HT5312
    If the above link doesn't help:
    Go here:
    https://getsupport.apple.com/GetproductgroupList.action
    ask for assistance.

  • How do i change my security question? I tried to buy music on itunes and it asked for verification i can not answer the security questions correctly

    How do i change my security question? I tried to buy music on itunes and it asked for verification i can not answer the security questions correctly...

    Reset Security Questions
    Frequently asked questions about Apple ID
    Manage My Apple ID
    Or you can email iTunes Support at iTunes Store Support.
    If all else fails:
      1. Go to: Apple Express Lane;
      2. Under Product Categories choose iTunes;
      3. Then choose iTunes Store;
      4. Then choose Account Management;
      5. Now choose iTunes Store Security and answer the bullet questions, then click
          Continue;
      6. Sign in with your Apple ID and press Continue;
      7. Under Contact Options fill out the information and advise iTunes that you would
          like your security/challenge questions reset;
      8. Click Send/Continue.
    You should get a response within 24 hours by email.
    In the event you are unsuccessful then contact AppleCare - Contacting Apple for support and service.
    Another user had success doing the following:
    I got some help from an apple assistant on the phone. It is kind of round about way to get in.
    Here is what he said to do and it is working for me...
      a. on the device that is asking you for the security questions go to "settings", > "store" >
          tap the Apple ID and choose view"Apple ID" and sign in.
      b. Tap on payment information and add a credit/debit card of your preference then select
          "done", in the upper right corner
      c. sign out and back into iTunes on the device by going to "settings"> "store" > tap the
          Apple ID and choose "sign-out" > Tap "sign -in" > "use existing Apple ID" and you
          should be asked to verify your security code for the credit /debit card and NOT the
          security questions.
      d. At this time you can remove the card by going back in to edit the payment info and
          selecting "none" as the card type then saving the changes by selecting "done". You
          should now be able to use your iTunes store credit without answering the security
          questions.
    It's working for me ...I just have to put in my 3 digit security pin from the credit card I am using.
    Good Luck friends!

  • HT5312 what if i can not remember the security questions and no longer have access to the rescue email address?

    Hi
    I can not remember my security questions and no longer have access to the email account that i used for my rescue email.
    I have a new ipad and can not buy anything on the app store until i can resolve this.

    On your computer or safari on your iOS device navigate to:
              For Canada - https://appleid.apple.com/ca.
              For United States - https://appleid.apple.com/us/.
    Click the "Manage your Apple ID" button, and sign in to your iCloud account.  Once in, on the left side select "Password and Security", and this will populate our options on the right side.  You should see an option to reset your security questions. 
    Also see this article - http://support.apple.com/kb/HT5312. 
    If for any reason you can not reset these security questions, or get an error, then you may need to contact Apple directly at 1 800 692 7753.  Explain the issue, and they can get your to a "Account Security" agent, who will be able to verify your identity, and assist in resetting the security questions.

  • HT5312 I can not answer the security questions

    hello
    I have a problem
    i cant rember answers of security questions and i have mony in my acount
    please help me

    If you have a rescue email address (which is not the same thing as an alternate email address) set up on your account then steps 1 to 5 on the page that you posted from should work : go to https://appleid.apple.com/ and click 'Manage your Apple ID' on the right-hand side of that page and log into your account, then click on 'Password and Security' on the left-hand side of that page and on the right-hand side you should see an option to send security question reset info to your rescue email address.
    If you don't have a rescue email address (you won't be able to add one until you can answer 2 of your questions) then you won't get the reset option - you will need to contact iTunes Support or Apple to get the questions reset.
    e.g. you can try contacting iTunes Support : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Account Management , and then 'Forgotten Apple ID security questions'
    or try ringing Apple in your country and ask to talk to the Accounts Security Team : http://support.apple.com/kb/HE57
    When they've been reset (and if you don't already have a rescue email address) you can then use the steps half-way down the page that you posted from add a rescue email address for potential future use.

  • I can not reset the security questions

    Hello
    I have problem with security questions and I can't reset to my email
    The error was exceeded maximum attempts
    We apologize, but we unable to verify your account information with the answer you provided to our security questions .
    You have made too many attempts to answer these questions so, for security reasons, you will not be able to reset password for the next eight hours
    Click here for assistance
    I waited more than eight hours. And back to my account but it is the same ( no change ) I can't find forgot
    http://im39.gulfup.com/ufpim.jpg
    http://im39.gulfup.com/ulpbn.jpg
    My case ID : 526203520

    The reset link will only show if you have a rescue email address (which is not the same thing as an alternate email address) set up on your account. If you aren't getting the link then you don't have one, and you won't be able to add one until you can answer 2 of your questions - you will need to contact iTunes Support / Apple to get the questions reset (we are fellow users here on these forums).
    Contacting Apple about account security : http://support.apple.com/kb/HT5699
    When they've been reset you can then use the steps half-way down this page to add a rescue email address for potential future use : http://support.apple.com/kb/HT5312

  • HT201363 i can not resit the security questions becouse i can not see the option of using additional e-mai;

    hello

    You need to ask Apple to reset your security questions; this can be done by phoning AppleCare and asking for the Account Security team, or clicking here and picking a method, or if your country isn't listed in either article, filling out and submitting this form.
    They wouldn't be security questions if they could be bypassed without Apple verifying your identity.
    (106058)

  • Forgot your secret question and I can not change the security questions to my account

    نسيت السؤال السري الخاص بك، وأنا لا يمكن تغيير المسائل الأمنية إلى حسابي

    You need to ask Apple to reset your security questions; ways of contacting them include phoning AppleCare and asking for the Account Security team, clicking here and picking a method for your country, and filling out and submitting this form.
    They wouldn't be security questions if they could be bypassed without Apple verifying your identity.
    (105158)

  • HT1725 Where do I go when I can not remember my security questions to find the answers or to change them?

    I can not remember my security questions answers to use my itune card to purchase things. What do i do or where do I go to retrive the answers?

    If you can't remember them then go to Express Lane  and select 'iTunes' from the list of 'products' in the middle of the screen.
    Then select 'iTunes Store', and on the next screen select 'Account Management'
    Next choose 'iTunes Store Account Security' and fill in that you'd like your security questions/answers reset.
    You should get an email reply within about 24 hours (and check your Spam folder as well as your Inbox) - but some recent posts are saying that Apple have temporarily suspended the reseting of security question/answers whilst account security processes are improved, so it may take longer

  • HT201363 I can not make purchases into my itunes because I do not remember the security question what can I do live in Greece

    I can not make purchases into my itunes because I do not remember the security question what can I do live in Greece
    I press reset and there comes the message

    You need to ask Apple to reset your security questions; ways of contacting them include clicking here and picking a method for your country, phoning AppleCare and asking for the Account Security team, and filling out and submitting this form.
    (100647)

  • HT201303 My security question is not working and the recovery e-mail is not mine!!! how can I reset the security questions?

    Hello,
    I put a 100$ in my account, when I came to buy it asks me for the security questions although my password is correct. When I answered the security questions, it says it is wrong. I tried to change my security questions by send a recovery e-mail but the e-mail address it is sending to is not mine (its other than the alternative e-mail) I can't change the security questions and I can't use my credits to buy apps. what should I do to fix this problem?

    Saunakhvshg,
    contact Apple directly.

  • I can not fill out security questions-the form is shown up not completly

    I can´t answer the security questions, because only the half site comes up. First line I see is "security question" last line is "alternate e-mail". On top I miss e-mail and Password, at the end I miss the age compared with support info.
    OSX 10.6.8/ iTunes 10.7. with Mini, Macbook Pro, iMac.
    Thank you for any idea how to overcome this.
    Arri

    The reset link will only show if you have a rescue email address (which is not the same thing as an alternate email address) on your account. If you aren't getting the reset link then you don't have a rescue email address, and you won't be able to add one until you can answer your questions - you will need to contact iTunes Support / Apple in your country to get the questions reset.
    Contacting Apple about account security : http://support.apple.com/kb/HT5699
    When they've been reset you can then use the steps half-way down the HT5312 page that you posted from to add a rescue email address for potential future use

  • Hey Apple I want to buy my first time there and do it and do not remember the security question that I want to. Please tell us what they can do.

    Hey Apple
    I want to buy my first time there and do it and do not remember the security question that I want to.
    Please tell us what they can do.

    Welcome to the user to User Technical Support Forum provided by Apple
    Houshiar wrote:
    do not remember the security question
    See Here > Apple ID: Contacting Apple for help with Apple ID account security
              Ask to speak with the Account Security Team...
    Or Email Here  >  Apple  Support  iTunes Store  Contact
    More Info >  Apple ID: All about Apple ID security questions

  • HT4990 How can i reset the security question and answer?

    I did not remember the security question and answer. Then, if they ask me for verification problem. How can I solve this problem?

    Click here and search the article for '2 out of 3'. Follow the instructions.
    (73898)

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