HT204088 I cannot connect to iTunes Store. Could you please advice me how should I do.
Please advice me how to connect iTunes Store to view purchase history. I already connected but the process is denied.
Hi mhmd.h,
There was a very recent update to the entire Apple website.
If you are still unable to connect to the App Store from your iPhone, please post again.
- Judy
Similar Messages
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Hello, Honestly I just updated my 4s and my iPad 3 to iOS 6 and when try to press on the Music app or the iTunes app it says "cannot connect to iTunes Store" Could you please help me with this thank you so much, Charbel from Lebanon
See these previous discussions help.
App Store Updates (but only Updates)...: Apple Support Communities
Apps suddenly don't update: Apple Support Communities -
when i enter appstore its keep telling me "cannot connect to itunes store(No such file or directory) what should i do????
Hi mhmd.h,
There was a very recent update to the entire Apple website.
If you are still unable to connect to the App Store from your iPhone, please post again.
- Judy -
When I try to update an app, (Facebook), I get a "Cannot connect to iTunes store" message. Any advice?
Best Fixes for ‘Cannot Connect to iTunes Store’ Errors | iPad Insight
Can't connect to the iTunes Store -
EI everytime I try to buy a pack off of games of war an error appears saying it cannot connect to iTunes stite! Please I need help
Hey there julyduque,
Welcome to Apple Support Communities.
The article linked below provides troubleshooting tips that can help you resolve the issue connecting to the iTunes Store on your iPhone 5s when trying to make in-app purchases.
Can't connect to the iTunes Store - Apple Support
If you haven't been able to connect to the iTunes Store:
Make sure your date, time, and time zone are correct in Settings > General > Date & Time.
Note: Time Zone may list another city in your time zone.
Make sure that your iOS software is up to date by tapping Settings > General > Software Update (iOS 5 or later) or connecting your iOS device to iTunes and clicking Check for Update on your device's Summary page.
Check and verify that you're in range of a Wi-Fi router or base station. If you're on a device with cellular service, make sure that cellular data is turned on from Settings > General > Cellular.
Note: If connected to cellular data, larger items may not download. You may need to connect to Wi-Fi to download apps, videos, and podcasts.
Make sure that you have an active Internet connection. You can check the user guide for your device for help with connecting to the Internet.
Make sure that other devices (portable computers, for example) are able to connect to the Wi-Fi network and access the Internet.
Try resetting (turning off and then on again) your Wi-Fi router.
If the issue persists, try troubleshooting your Wi-Fi networks and connections.
If that doesn't resolve the issue, try updating your payment information as suggested in this article:
If you don’t see your in-app purchases - Apple Support
Get more help
If you can't make an in-app purchase, try updating your payment information.
Ciao,
-Jason -
Hey my ipad 3 was fully charged. But all of a sudden it got switched off and I cannot switch it back. I connected it to a charger but there was no improvements. I also tried pressing the top button for 30 seconds. Nothing seems to switch it on. Could you please tell me what to do?
Try reset iPad
Hold down the Sleep/Wake button and the Home button at the same time for at least ten seconds, until the Apple logo appears
Note: Data will not be affected. -
HT1527 I have a new computer with windows 8 and cannot connect to itunes store, any ideas please
Since purchasing a new computer with windows8 I am unable to access itunes store. My security is Norton. Please help
When you save what kind of documents? Reader Touch or Reader XI do not create pdf files. There are all sorts of problems emailing pdf files. It recommended that you post a link to a pdf file save on the net and email the link.
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I cannot make anymore purchases on an app I have downloaded (master of dragon). It just started happening when I changed my cc payment information. It says sorry cannot connect to iTunes Store. And says cannot connect to itunes store(0). Please tell me what am I to do.
rockyboy223 wrote:
I thought the question was implied. How do I get this fixed so I can make the in-app purchase?
By doing exactly what it said to do and what you have alrready done:
"Please contact Itunes Support to complete this transaction"
This is an issue with itunes support. You have done all you can do -
TS1368 Message cannot connect to iTunes store appears on iPad. How do I fix?
Every time I click on the app store or iTunes apps the message "cannot connect to iTunes store" appears. Can anyone advise how I fix this problem. I have recently reset all settings and registered a new apple id.
The Complete Guide to Using the iTunes Store
http://www.ilounge.com/index.php/articles/comments/the-complete-guide-to-using-t he-itunes-store/
Can't connect to the iTunes Store
http://support.apple.com/kb/TS1368
iTunes: Advanced iTunes Store troubleshooting
http://support.apple.com/kb/TS3297
Cheers, Tom -
I have proble of "cannot connect to itunes store. After I have updated the new software ios6, the problem arised in one of my mobile. In the second mobile, I didnot updated the software.Today in the morning, the problem ariesed in that mobile as well. I cannot open the itunes, don't have access to apple store . I tried to solve the problem like going to setting, general, Date and time, automatically off, keeping one year ahead date. I tried all the possible options I could get from the googel. How do I get rid of this problem?
No - I have not tried other routers on my network.
What I meant was I could use my itouch on other users wireless networks without any issues.
I'll update the routers DNS to try using Google's 8.8.8.8 instead of my ISP.
Is the issue DNS performance using local ISP -or are there other possibel isues when using local isp DNS? -
I have the new iPad and I could not use I tunes , every time I get an error says "cannot connect to itunes store " please help
Sorry, yes iTunes on your computer.
When I updated my iPad 3 and iPod Touch 4th generation to iOS 6 a few months back, I was able to update the iPad effortlessly over WiFi. but I kept getting error messages when trying to update the iPod over WiFi, so I used iTunes on my MacBook Pro.
Connect the iPad to the computer, launch iTunes. Select the iPad under the devices heading on the left, click on the Summary tab and then click on Check for Update
If you are using iTunes 11, go to View>Show Sidebar at the top - so the sidebar is visible. -
Your purchase could not be completed. Connection Lost. Cannot connect to Itunes Store.
About three months ago, I when I started playing Hay Day games, I could not purchase addional coins (in-game purchase) through Itunes store. When I purchased, I got this message "Your purchase could not be completed. Connection Lost. Cannot connect to Itunes Store", even I could buy other apps without having any problems. I gave up. About couple weeks later, even I did not do anything, the game started let me purchase coins games. That lasts for two months. Yesterday I have the problem again. Please advise. Thanks.
Well, since the error specifically directed you to contact iTunes Support, that would be the fastest way to get it resolved:
iTunes Support WorldWide
or by email:
iTunes Support by eMail ww
Cheers,
GB -
Yesterday I was able to download apps from the apps store. Today everytime I try I get a message that says "cannot connect to ITunes Store". I know the login and password is correct verified it on my PC. Everything is up to date. I don't know where else to check. Any help would be helpful.
Apple appears to be having trouble with the iTunes Store servers right now. Wait for them to fix it.
(81086) -
IPad app store message "Cannot connect to iTunes store"
Recently my iPad (wifi) & my husband's iPhone (AT&T)have been unable to connect to the app store or iTunes. We get the message "cannot connect to iTunes store". The only thing that I have done recently is download a kindle book & add a Bluetooth keyboard. The keyboard was never paired with the iPhone so I don't think that could be the issue. The iPad & iPhone have both been updated, but that hasn't resolved the issue. There was no problem connecting to iTunes through the PC to run the update. Why would both devices suddenly have the same problem? One is wifi & one is 3G so it's not the connection. They have nothing in common except the error. Any help would be appreiciated since this is getting frustrating. Thanks!
Hi, Thank you! I did as you suggested but it didn't work. So, this time I cleared all apps out of the tray, signed out of my account at the store, and did a hard reboot. Then on my desktop I signed out of my account in iTunes and then synced. I have signed back into the store on the iPad but still get the same message.
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Itunes cannot connect to iTunes store error 306
Hi, I think I originally posted this on the wrong forum. So I will repost and hope for the best.
Up until recently I used to connect to the internet via airport and everything worked fine. I could connect to iTunes store no problem.
The connection was all set up by the local phone company and somehow they connected the iMac to airport via a modem.
I know that this appears to defeat the point of airport but it worked fine.
I had connection problems with the modem (it was old and needed replaced) that was attached to the airport and iMac. I arranged for the telephone company to come and replace the modem. However, although they replaced the modem and the internet connection is fine.
What they did not do was to reconnect the Airport device and now I cannot connect with iTunes store. Now instead of connecting to the internet via the Airport connection I now connect via Ethernet
The error message I get is
"iTunes could not connect to the iTunes store. An unknown error occured (306).
Make sure your network connection is active and try again."
I think that if someone could advise how I stop trying to connect to the iTunes store via Airport but via an Ethernet connection
iMac intel Mac OS X (10.6.6)iTunes Store loads partially or returns "Error 306" or "Error 10054"
Proxies, parental control settings and software, security or filtering software, or a bad iTunes Store cache can cause this.
To address proxies, Remove Internet Options proxy settings ( http://support.apple.com/kb/TS1490 ) and connect to the Internet without a proxy.
To reset iTunes Store cache:
In iTunes, choose iTunes > Preferences (Mac) or Edit > Preferences (PC).
Click the Advanced tab.
Click the "Reset cache" button.
Click OK and see if the issue is resolved.
Adjust Parental Controls in iTunes:
Open iTunes.
Access iTunes preferences:
On a Mac: From the iTunes menu, choose Preferences.
On a Windows PC: From the Edit menu, choose Preferences.
Click the Parental Controls tab.
Remove restrictions on Parental Controls.
For more information on parental controls or content filtering software, see iTunes 10.5 for Windows: May see performance issues and blank iTunes Store.
http://support.apple.com/kb/TS4123?viewlocale=en_US
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