HT204088 i have an unexplained charge on my credit card from itunes

for the last several months i have received an itunes charge on my bank statement..different amount each time?  i have not purchased anything 

You've checked the purchase history on your account via the Store > View Account menu option on your computer's iTunes (you don't have any auto-renewing subscriptions) ? If you can't find the charge or you don't recognise it (and nobody else has access to your account or devices and made it) then try contacting iTunes Support and see if they can help (these are user-to-user forums) : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption
But if nothing shows on your account(s) then you may also want to contact your card issuer

Similar Messages

  • I have two small charges on my credit card from the itunes store. I tried to call for answers as to what they were for. A recording told me to go to this website and i still can not find the items charged anywhere.

    I have two small charges on my credit card from iTunes store and I would like to find out what they are. The number listed is a recording and tells me to come to the website for answers. There is no sign of any purcases in my itunes store. Where can I get a person to talk to from I tunes? Has any one had this happen to them?

    Look at you purchase history.
    Open itunes, click on your name in the top right corner and go to your account and look.
    BTW, there is no telephone support for itunes at all.

  • HT3702 i have two charges on my credit card from itunes store

    i have two charges on my credit card from itunes store a CA 05-24-12 054118 and 054093 could you tell me who orderd this? i dont have itunes on any of my pc's.   nor do i have a iphone.
    <Edited by Host>

    Best to contact your bank if you do not have an iTunes account my friend. They will not be able to find anything if again, you do not have an account. They will not have any basis what so ever or ways in locating the charges if there is no account to start with. Your bank will be better in communicating to iTunes about this.

  • Getting unauthorized charges on my credit card from iTunes.  Does anyone hapen to have a phone number where I can talk to someone without it costing me $29.99?

    Getting unauthorized charges on my credit card from itunes.  Does anyone actually know of a phone number that will actually help without them asking me for $29.99 to asnswer questions?

    iTunes Store- What to do if your account has been compromised

  • HT204088 I have a charge on my credit card from Itunes for $15.96. I believe is for the Date plan on my Ipad. I did not authorize this charge.

    Please tell why a charge on my Credit Card for $15.96 on 4/26. I didn't make any charges to itunes for that amount.

    Look at your purchase history.
    iTunes Store & Mac App Store: Seeing your purchase history and order numbers

  • HT3702 There are charges to my credit card from itunes that are not showing in my purchase history. How do i find out what they are?

    Having trouble identifying charges to my credit card bill. The charges can not be found in my purchase history.

    You haven't got any auto-renewing subscriptions (I'm not sure if they show on the purchase history or not, I don't have any so I can't check) - there are instructions on this page for managing and stopping them : http://support.apple.com/kb/HT4098
    And have you added or changed your credit card details on your iTunes account ? If you have then each time that you do so a small temporary store holding charge may be applied to check that the card details are correct and valid and that it's registered to exactly the same name and address as on your iTunes account - it should disappear off your account within a few days or so.
    Store holding charge : http://support.apple.com/kb/HT3702
    If you still can't find them, and your card isn't or hasn't been linked to any other accounts, then you may want to contact your card issue. You can also try contacting iTunes Support via this page : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

  • HT4009 There's an unauthorized charge in my credit card from iTunes of $20.0

    There's an unauthorized charge on my credit card bill 4/30/13 - $2.99 and $20.00 from Itunes.. Please credit back $22.99 on my credit card

    Please be aware that you are not communicating with Apple when you post in these forums. The only people who will reply to your posts are your fellow users.
    First, make sure that you did not inadvertently make an in-app purchase. Many apps, particularly games, are free for the base game but charge for additional features such as levels, "coins" and other such add-ons. Check your Purchase History to see if that reminds you as to what you might have purchased:
    http://support.apple.com/kb/HT2727
    If you find that these were in-app purchases, to prevent this from happening again, turn off "In App purchases" in the Restrictions settings on your device. For more information, see:
    http://support.apple.com/kb/HT4213
    As to a refund, that's not automatic since the terms of sale for the iTunes Store state that all sales are final. You can contact the iTunes Store, explain the reason for your request, and ask, though:
    http://www.apple.com/support/itunes/contact.html
    They're usually pretty lenient in the case of inadvertent purchases, but there are no guarantees.
    If the charges are not in-app purchases, contact the iTunes Store and let them know. If the charges don't appear in your Purchase History, they were probably fake charges made directly to your credit card, and your card issuer will need to handle those.
    Regards.

  • Help needed please.. how do I remove my credit card from itunes? just discovered over $450 of charges when I looked at my email... Kids had no clue they were using our money and not their gift cards

    Help needed please.... I just discovered over $450 charges to my credit card from Itunes. The kids had no idea they were using our credit card and not their itunes gift cards and 4 year old just clicks on anything! I didnt save my credit card details so am a bit miffed at this... I cant find anywhere in itunes to remove it. Edit.. but not remove. Editing does not remove it.. HELP

    To Contact iTunes Customer Service and request assistance
    Use this Link  >  Apple  Support  iTunes Store  Contact
    Accepted forms of payment  >  http://support.apple.com/kb/HT5552
    Changing Account Information  >  http://support.apple.com/kb/HT1918

  • I have unexplained charges on my credit card

    I have two charges on my credit card from I tunes that I don't know what they are for

    You should have gotten an Apple email invoice for any purchases.
    FOR ASSISTANCE WITH ORDERS - iTUNES STORE CUSTOMER SERVICE
    For assistance with billing questions or other order inquiries, please refer to our online support page by clicking here: http://www.apple.com/support/itunes/store/. If you cannot find the answers you are seeking in our robust knowledge base, you can contact us by visiting the following URL http://www.apple.com/support/itunes/store/, clicking on the appropriate Customer Service topic, then using the contact button or email form at the bottom of the page. Responses to emails will be provided as soon as possible.
    Phone: 800-275-2273 How to reach a live person: Press 0 four times
    Hours of Operation: Mon-Fri: 9am-5pm ET
    Email: [email protected]
    How to report an issue with Your iTunes Store purchase
    http://support.apple.com/kb/HT1933
    How to Get a Refund from the App Store
    http://gizmodo.com/5886683/how-to-get-a-refund-from-the-app-store
    Canceling a Digital Subscription
    http://gadgetwise.blogs.nytimes.com/2011/10/14/qa-canceling-a-digital-subscripti on/
     Cheers, Tom

  • I have many charges on my credit card from the itunes store that I did not make.  What do I do?

    I have many charges on my credit card from the itunes store that I did not make.  What do I do?

    You've checked the purchase history on your account (Store > View My Account on your computer's iTunes) and nobody else has access to your account ? If you don't recognise the charges then contact iTunes support : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

  • I have noticed incorrect charges on my credit card.you have been taking money from my account????

    i have noticed incorrect charges on my credit card.you have been taking money from my account????

    If you update your billing information, the iTunes Store will place an authorization hold on your payment card account, usually in the amount of 1 USD, to verify your account information. It will be credited back to your account later.
    http://support.apple.com/kb/HT3702

  • I have received a charge on my credit card

    i need help

    I have recieved charges on my credit card from a while back and haven't received the item

  • I have charges in my credit card from apl apple iTunes store that I dint make and I need my credit back to my card

    I have charges in my credit card from apple iTunes store that I dint make and I need my credit back to credit card I need help to fix that problem

    I have the same thing happening on both my credit cards! I first noticed random charges on my bank statement, but, the funny thing is that on the same statement I was credited back for the charges so everything cancelled out. I still wanted to change my credit card to be safe and my card wouldn't work with iTunes anyway (I emailed Apple and they said my account was compromised). I also changed my Apple ID password.
    So I got my new credit card and now looking back at my statement for the month, the day that I added the new card onto iTunes was the same day I got more preauthorized charges. The amounts were exactly the same as on my previous credit card. I don't know what to do anymore. Is this a problem on Apple's end?

  • HT3702 unknown charges on my credit card for ITune Apps?

    Why do I have 2 $40 charges on my credit card 2 days in a row = $120 and I have no idea what it is for and no history of any purchases in my account history?

    There is no iTunes Store telephone support.
    iTunes Customer Service Contact - http://www.apple.com/support/itunes/contact.html > Get iTunes support via Express Lane > iTunes > iTunes Store
    If this is a fraudulent charge you also need to raise the issue with your credit card company.
    Happens often?  There was a long topic that had about 1500+ posts about iTunes accounts being hacked but since Apple started the new security measures I haven't seen it recently.  Most people now seem to be posting instead they have forgotten their security question answers or have been locked out of their accounts.

  • Charge on my Citibank card from iTunes I dispute

    There is a charge on my Citibank card from iTunes I didn't make. I was given a LIMU for iPad FREE card with a code on it to enter that expires 09/15/13. I followed the instructions and signed into my account and now it shows I purchased it.
    WAnda Gale Giambelluca

    Is the amount that is showing on your credit card the same as the price of the item that you downloaded e.g. you didn't add or change the credit card details on your account at the same time and receive a temporary store holding charge ?
    I don't know what 'LIMU' is but if you've been charged when you shouldn't have been then you can contact iTunes Support via this page : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption
    Marking a thread as a question allows you to mark replies as helpful or solved (responding to answers).

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