HT204088 i have been charged for something i didin't perchase

has anyone noticed charges on their credit card statement from itunes but you never purchased anything?

If you believe that your account has been hacked, then chamge your password and alert your credti card company - ask them about reimbursement.
itunes has no telephone suuport.  If you would like to contact them, click Support at the top of this page, then click the link under Contact Us.

Similar Messages

  • TS1424 i have been charged for something that i did not purchase

    i have been charged for something that i did not purchase

    Nobody else has access to your account or devices ? If not then you can contact iTunes Support via this page : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

  • HT1689 Who do I contact if I have been charged for something I haven't purchased?

    I recently checked my bank statements and I have noticed at least on 5/6 occasions I have been charged for things ranging from £11 to £2.99, I have only purchased one book during the whole time I have used apps. Who do I contact to sort this out? 

    I'm not sure what 'I do to know what' means, but you can view the purchase history on yoru account via your comptuer's iTunes : if you log into your account on your computer's iTunes via the Store > View Account menu option, you should then see a Purchase History section with a 'see all' link to the right of it. Click on that and you should then see a list of your purchases.
    If you don't recognise the charge, and nobody else has access to your account or devices and made it, then try the 'report a problem' page to contact iTunes Support : http://reportaproblem.apple.com
    If the 'report a problem' link doesn't work then you can try contacting iTunes Support via this page : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

  • HT204088 I have been charged for apps from China I did not purchase

    I have been charged by Itunes for apps from China I did not purchase I hit report a problem but it sent me in circles, what do I do?

    Hi..
    You can report fraudulent charges to Apple here >  Apple - Support - iTunes Store - Contact Us
    And if you have not already done so, change your Apple ID password > How to change your Apple ID password

  • TS1702 I have been charged for something I did not purchase twice on the same day!  I would like to speak with a human not a computer!  I am considering canceling my itunes account.  I need to speak with a human

    I need help with my account!  I need to speak with a real person!
    <Edited By Host>

    http://www.apple.com/support/itunes/
    We're all just users here like you.  It's also a very bad idea to post personal info like your phone number on a public board like this.  (I've referred this post to a Moderator to have it edited out for your security)

  • HT4528 I believe I have been charged for something that was not meant

    How do I ask to void a purchase made by mistake

    All sales are final, but you can try contacting the store support staff at http://www.apple.com/emea/support/itunes/contact.html who are very good at helping with these issues.

  • I have been Charged for purchasing something i never bought

    I have been charged for purchashing something on itunes that i never did, how can i resolve this problem? I'm really confused

    If you didn't buy the item, and nobody else has access to your account or devices, then try the 'report a problem' page to contact iTunes Support : http://reportaproblem.apple.com
    If the 'report a problem' link doesn't work then you can try contacting iTunes support via this page : http://www.apple.com/support/itunes/contact/- click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

  • HT204088 Hi, How do I contact Itunes? I have been charged for items I have not ordered or authorised?

    Hi, How do I contact Itunes? I have been charged for items I have not ordered or authorised?

    You can contact iTunes support via this page : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

  • I was downloading some songs when I lost my internet connection. There is no sign that these songs reached my iTunes but i have been charged for these songs anyway. What should I do?

    I was downloading some songs when I lost my internet connection. There is no sign that these songs reached my iTunes but i have been charged for these songs anyway. What should I do?

    It's possible that the message you got was to update the AirPort Express Base Station's (AX) firmware...and that something might have gone wrong during the upgrade.
    Let's start by performing a "factory default" reset on the AX to get it back to it's original "out-of-the-box" condition.
    Then, let's set it up to work with your cable modem...
    AirPort Express Base Station Setup (AX) w/High-Speed Cable Modem
    Modem/Router Power ReCycling (optional)
    - Power-off the Cable modem, AX, & computer(s). (Wait at least 30 minutes. If possible, leave the modem off overnight.)
    - Power-on the Cable modem; Wait at least 30 minutes.
    - Power-on the AX; Wait at least 5 minutes.
    - Power-on the computer(s)
    Setup the AX
    With the network components powered down, set up the AX, using the AirPort Admin Utility, either connect to the AX's wireless network or connect your computer directly (using an Ethernet cable) to the Ethernet port of the AX, and then, try these settings:
    AirPort tab
    - Base Station Name: <whatever you wish or use the default>
    - AirPort Network Name: <whatever you wish or use the default>
    - Create a closed network (unchecked)
    - Wireless Security: Not enabled
    - Channel: Automatic
    - Mode: 802.11b/g Compatible
    Internet tab
    - Connect Using: Ethernet
    - Configure: Using DHCP
    - WAN Ethernet Port: Automatic
    Network tab
    - Distribute IP addresses (checked)
    - Share a single IP address (using DHCP & NAT) (enabled)
    Do not, at this point, set up any security (i.e., WEP/WPA encryption, closed network, etc.) to first make sure the AX is operating properly. Try to access the Internet wirelessly with your MacBook. If you're successful, go ahead and add any security features you wish.

  • HT3702 I have been charged for a transaction I did not make

    I have been charged for a transaction I never made not a big purchase but not me

    If these charges are being made to a credit or debit card, the most immediate thing you need to do is to call your credit card company or bank and report the unauthorized charges. That company can contact Apple if they need additional information.
    Next, log into your iTunes Store account and see if the purchases are reflected in the Purchase History. If they are, immediately change the password to your iTunes Store account, making sure it's not something easily guessed or looked up. Then go here:
    http://www.apple.com/support/itunes/contact/
    and follow the instructions to report the issue to the iTunes Store. 
    If the charges are not reflected in the Purchase History, then it's most likely a fraudulent charge to your credit card directly rather than an unauthorized purchase through your iTunes Store account and it will be up to your bank to handle.
    Regards.

  • HT4009 I didn't receive my in app purchase of extra stars, but I have been charged for it!

    Using the Egg vs Chicken app yesterday I tried to purchased a bucket of stars in the app for $15.99, however, the stars didn't appear but I have been charged for them, twice! How do I go about getting a refund or getting the stars?

    Does the app have an IAP download option, and/or is there any help on the developer's website ?
    If not then try the 'report a problem' page to contact iTunes Support : http://reportaproblem.apple.com
    If the 'report a problem' link doesn't work then you can try contacting iTunes support via this page : http://www.apple.com/support/itunes/contact/- click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

  • HT203167 I am trying to download songs onto my PC it gets to about 85% download then my computer crashes.  When I look in my account I have been charged for the items but it has not downloaded and there are no available downloads??

    I am trying to download songs onto my PC it gets to about 85% downloaded and then freezes I have to turn off and restart but then I have been charged for the item but it is not available in my downloads can anyone help?

    Welcome to the Apple Community.
    Try deleting the problematic file (electing to remove original file if/when prompted) and then re-downloading the file from the iTunes store.
    You can re-download content purchased from the iTunes store (availability varies depending on location) using the purchased option from the Quick Links section in the top right corner of the iTunes homepage in your iTunes application on your computer.

  • I have atempted to gift a song to someone. I have been charged for it but it was not received. I tried to re-gift it and was charges a second time but the recipient still has not received it. How can I get the song to her or my money back?

    I have atempted to gift a song to someone. I have been charged for it but it was not received. I tried to re-gift it and was charges a second time but the recipient still has not received it. How can I get the song to her or my money back?

    First, have the recipient check any anti-spam filters that may be present on her email account or in any email application to make sure that messages from Apple aren't being blocked. If she is sure that is not the case, go here:
    http://www.apple.com/support/itunes/contact/
    and follow the instructions to report the issue to the iTunes Store.
    Regards.

  • I have been charged for an app i dont have and judging by the name i wouldnt be interested in having, how can i get my money back?

    I have been charged for an app i dont have and judging by the name i wouldnt be interested in having, how can i get my money back?

    FOR ASSISTANCE WITH ORDERS - iTUNES STORE CUSTOMER SERVICE
    For assistance with billing questions or other order inquiries, please refer to our online support page by clicking here: http://www.apple.com/support/itunes/store/. If you cannot find the answers you are seeking in our robust knowledge base, you can contact us by visiting the following URL http://www.apple.com/support/itunes/store/, clicking on the appropriate Customer Service topic, then using the contact button or email form at the bottom of the page. Responses to emails will be provided as soon as possible.
    Phone: 800-275-2273 How to reach a live person: Press 0 four times
    Hours of Operation: Mon-Fri: 9am-5pm ET
    Email: [email protected]
    How to report an issue with Your iTunes Store purchase
    http://support.apple.com/kb/HT1933
    iTunes Purchase Problems: How to Report a Problem to iTunes Support
    http://tinyurl.com/7tscpa7
    iOS: Troubleshooting applications purchased from the App Store
    http://support.apple.com/kb/TS1702?viewlocale=en_US&locale=en_US
    How to Get a Refund from the App Store
    http://gizmodo.com/5886683/how-to-get-a-refund-from-the-app-store
    Getting Refunds for your iTunes Store Purchases
    http://www.labnol.org/software/itunes-app-store-refunds/13838/
    Canceling a Digital Subscription
    http://gadgetwise.blogs.nytimes.com/2011/10/14/qa-canceling-a-digital-subscripti on/
     Cheers, Tom

  • HT4059 I purchased an iBook and when I try to download it I get sent in a circle. Message pops up that it's already been purchased & I need to go to store to download but it never downloads, stays in pause mode. I have been charged for the book but can't

    I purchased an iBook and when I try to download it I get sent in a circle. Message pops up that it's already been purchased &amp; I need to go to store to download but it never downloads, stays in pause mode. I have been charged for the book but can't retrieve it. I've successfully purchased books before without trouble.very frustrated

    Hi Peggs,
    Try this:
    Open your iBooks app on your iPad
    Select the Store Button at the top
    Select Purchased at the bottom
    You will see your AppleID on the right at the bottom, then Redeem, then Support
    Click on your Apple ID, and when the AppleID window comes up with the options, Sign Out
    Then Sign In again and try redownloading your book
    Hope this helps!
    Cheers,
    GB

Maybe you are looking for

  • How to retrieve the values from a Transient View Object

    Hi Experts, I am using Jdevelpoer11.1.1.5.0. I created one Transient view object with attributes EmpId,Salary. In Backing Bean i will create rows for that view object and display it in the form of <af:Table> like Empid, Salary and an Update Link. Now

  • RE: In case of account assignment, please enter acc. assignment data for it

    Dear All, I am getting the Error : 'In case of account assignment, please enter acc. assignment data for item'. when I try to create a service PO(I mean when the 'Item Cat' = 9 (D) and Account assignment category as K) . I am populating POACCOUNT and

  • How to creat login screen in oracle forms 10g.

    Hello I want to make a login form wher a database user will connect to the application and other forms. Must note that I have database users for login like hr, scott etc.I dont want to make users in a just table. I want to show a beatifull screen whi

  • Receiving multiple IDocs

    hi all; i have a scenario where i am receiving multiple IDocs and have to keep on receiving tthem till 15 mins. i implemented the scenario based on /people/pooja.pandey/blog/2005/07/27/idocs-multiple-types-collection-in-bpm but my IDoc messages seems

  • Movie doesn't play

    I am not new to this but I am feeling like it. I just installed CS5 Web Premium and took a movie, imported and exported with skin and html. http://www.dettwyler.org/rooftoprites.html It doesn't play, there is no skin. Everything is in the root direct