HT204088 I have purchases on my iTunes account that are not mine. Where could this be coming from?

I keep getting charged for purchases that are not mine. I don't know where they are coming from and I checked my childrens accounts. Where could they be coming from?

Hello there duxmania,
Thank you for using Apple Support Communities!
I have a couple of recommendations for you here. First for the purchases that you did not authorize, I would reach out to the iTunes store support directly.
How to report an issue with your iTunes Store, App Store, Mac App Store, or iBooks Store purchase
http://support.apple.com/kb/ht1933
Find the email receipt for your purchase.
Click Report a Problem under the app that is having the issue.
When prompted, enter the Apple ID and password you used to purchase the item, then click Report a Problem.
Click Report a Problem next to the item you are having an issue with.
From the Choose Problem dropdown menu, choose the appropriate issue.
Follow the onscreen instructions and—if prompted—type a description of the problem into the text field.
Click Submit to have your issue reviewed.
You may also want to change your Apple ID password.
Apple ID: Changing your password
http://support.apple.com/kb/HT5624
Regards,
Sterling

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