HT204088 I purchased an app twice (by accident) - how do I get credit?

I purchased an app twice (by accident) - how do I get credit?

Welcome to the Apple Community.
Apple's policy on sales of digital content is that all sales are final. If however you wish to appeal to Apple, select the content which is causing a problem and use the 'Report a problem' button in Your Purchase History on your computer.
Currently, if your purchase happens to be your most recent purchase you will not be redirected to the report form, in this case use the report a problem option from the invoice that was emailed to you.

Similar Messages

  • HT4009 made an in app purchase, account charged, never recieved goods. how do i get credit back or my goods?

    Just recently made an in app purchase, account charged, never received goods. how do i get credit back or my goods? please advise

    You can try contacting iTunes support via this page : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

  • HT1689 I was charged for duplicate purchases but never received any. How do I get credit for non received purchases?

    After making a purchase, I didn't received it and was charged duplicate times. How do I get credit to my account for this?

    Welcome to the Apple Community.
    Select the content which is causing a problem and use the 'Report a problem' button in Your Purchase History on your computer.
    Currently, if your purchase happens to be your most recent purchase you will not be redirected to the report form, in this case use the report a problem option from the invoice that was emailed to you.
    You can re-download content purchased from the iTunes store (availability varies depending on location) using the purchased option from the Quick Links section in the top right corner of the iTunes homepage in your iTunes application on your computer.
    You can re-download content purchased from the iTunes store (availability varies depending on location) using the purchased option which is revealed in the iTunes app on your iOS device by tapping the more button at the bottom of the screen.

  • What if i've already purchased an app with my ipad, how can i get that app without purchasing it on my mac?

    I don't wanna keep buying the same items. i already purchased pages on my ipad, but then when i click purchased on my app store in my macbook pro, it wont show the pages app. and i don't want to buy it again. is there anyway i can transfer it? or sync it?

    You're Welcome
    bbyqueenz wrote:
    guess i have to buy it again...
    You're not really buying it again... But... Buying the Compatible Version...

  • How can I get credit for an app I didn't authorize purchase for?

    My grandson always wants to download new games on his IPhone 3, but he always comes to me to download them. I always make sure they say free before I download them. For some reason I have been charged $7.41 for an app "Dark Knight". How do I get credit back on my card for this?

    For some reason I have been charged $7.41 for an app "Dark Knight".
    The price should be $ 6.99 USD (unless at specific state that charges tax).
    How do I get credit back on my card for this?
    iTUNES STORE - TERMS AND CONDITIONS
    All sales and rentals of products are final.
    Prices for products offered via the Services may change at any time, and the Services do not provide price protection or refunds in the event of a price reduction or promotional offering.
    If a product becomes unavailable following a transaction but prior to download, your sole remedy is a refund. If technical problems prevent or unreasonably delay delivery of your product, your exclusive and sole remedy is either replacement or refund of the price paid, as determined by Apple.
    However, you can see if this helps:
    How to Get a Refund from iTunes | eHow
    Hope this helps.

  • I have two Apple accounts the one on my phone and computer are the same the one on my mini i pad is different I have credit on my mini i pad however, when I purchase an App or movie I am charged on my credit card and the $40:00 worth of I Tune cards is by

    I have two Apple accounts the one on my I phone and computer are the same the one on my mini i pad is different I have credit on my mini i pad however, when I purchase an App or movie I am charged on my credit card and the $40:00 worth of I Tune cards is by passed I have tried to change the mini i pad account details to be the same as my computer and original apple i.d.account however, it will not allow me to do I have tried to reset the mini  i pad but not all the way to factory otherwise I would loose all my data. I have visited a genuis bench at Fountain gate however, they tell me I need to ring apple support which I will do on the next working day.

    You are going to need to change the email address you use with your old ID. Once you have got access to your old account you will then log into both accounts at the same time on your Mac and transfer your data to a single account. We can do this later, but need you to get access to your old account first.
    My Apple ID

  • I downloaded and paid for an app on my ipad, how can I get it free on my iphone without using itunes as my laytop is broken. I cannot seem to find the purchase tab in app store? I am logged in using the same ID

    I downloaded and paid for an app on my ipad, how can I get it free on my iphone without using itunes as my laytop is broken. I cannot seem to find the purchase tab in app store? I am logged in using the same ID

    First, the app must be universal...designed for both iPhone/iPad:
    Tap App Store.
    Make sure you're signed in with the same Apple ID used for the original purchase.
    Tap Updates.
    Tap Purchased on the resulting screen.
    Locate the app in your Purchased tab.
    Tap the download icon.
    The app will begin downloading and you'll be taken back to your home screen.

  • How do I get credit for Adobe Touch App purchases?

    I purchased two Adobe Touch Apps a few months ago: Photoshop Touch and Ideas. Today I subscribed to Adobe Creative Could and saw that I can get a month free by purchasing three Touch Apps. So, I purchased a third Touch App today, Proto.
    Okay. Now, how do I get credit for these purchases so that I can receive my one free month of Creative Cloud as advertised?

    Qualifying Touch Apps:
    Photoshop Touch - ios
    Adobe Ideas        - ios
    Adobe Collage      - ios
    Adobe Proto        - ios
    The process of activation would happen automatically when you login in the third touch app.
    And you will get notification of extension via email in next 60 days.
    Thanks
    Mandhir

  • I upgraded the iphone software to 4.2.8 and none of the purchased apps would open.  I then restored the software and now all those apps are GONE.  How do I get them back?

    I upgraded the iphone software to 4.2.8 and none of the purchased apps would open.  I then restored the software and now all those apps are GONE.  How do I get them back?

    I have EXACTLY the same issue.  I would appreciate the response also.  Was not prepared for this.

  • I purchased Final cut X. Got computer stolen. I want to re download that purchase. I have receipt, but its not listed on my app Store anymore. How do I get it back?

    I purchased Final cut X. Got computer stolen. I want to re download that purchase. I have receipt, but its not listed on my app Store anymore. How do I get it back?
    I try contact apple store online.. and they tell me to call an 800 number.. but I do not live in USA. so I am kinda stuck with no answers.

    It may be hidden from your purchases list.
    http://support.apple.com/kb/HT4928

  • Just downloaded Maverick and lost the apps I purchased - Notes and Bejeweled 3.  How do I get them back without repurchasing?

    I just dowloaded Maverick and lost the Apps I purchased:  Notes and Bejeweled 3.  How do I get them back without paying for them again?

    Thanks so much for being out there for me - someone I can talk to.  I went to purchases and unfortunately it is no longer there. I dowloaded the Notes App again for free.  I will just buy Bejeweled again.    I guess the price of downloading maverick was losing my beloved video game.  But you have put my mind at ease - I appreciate knowing I did all I could do to recover it.

  • HT1491 I purchased an application from the app store and the app is not working,How do I get  a refund ?

    I purchased an application from the app store and the app is not working,How do I get  a refund ?

    First, contact the developer of the app and ask for assistance. Then if you cannot get the problem resolved, go to the following link, explain the reason for your request, including that the developer was unable to solve the problem, and ask:
    http://www.apple.com/support/itunes/contact.html
    Though a refund is not guaranteed, it's possible they'll make an exception for you.
    Good luck.

  • Trying to purchase through app store on my iphone 4s, keep getting message AppID disabled, even though I have recovered it and changed it. any ideas? I cant purchase apps.

    trying to purchase through app store on my iphone 4s, keep getting message AppID disabled, even though I have recovered it and changed it. any ideas? I cant purchase apps.

    Contact itunes support

  • I purchased an app last night but instead of deducxting the credit from my itunes gift card balance, it charged my credit card instead.  Why? (I don't live in Canada)

    I purchased an app last night but instead of deducxting the credit from my itunes gift card balance, it charged my credit card instead.  Why? (I don't live in Canada)

    I've seen this question a dozen times, and nearly every time, the first person to answer assumes it was a gifted purchase. Weird.
    Same problem here. Books are going to credit card despite sufficient balance on iTunes credit. Seems to be a common problem.

  • I paid for an app twice and was informed Apple needs to credit my credit card

    I paid for an app twice and was informed Apple needs to credit my credit card

    Then contact them. We are just users. You are not speaking to Apple here.
    Apple - Support - iTunes - Contact Us
    Apple - Support - iOS Apps - Contact Support

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