HT204088 i want to purchase box of gems for my clash of clans .
i am playing game on i pad .my i pad version 5.1.1 (9b206) model mc349ll , .i am traying to get gems for my game .i try to chard my visa card .i dont know wot to do ,please help me out
thanks
kamran
<Personal Information Edited by Host>
sofiakamran wrote:
...i dont know wot to do ...
Contact iTunes Customer Service and request assistance
Use this Link > Apple Support iTunes Store Contact
Similar Messages
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I have purchased bag of gems for $9.99 in game clash of clans. I saw the message ithat the order is not completed, i did it again, my credit card was charged twice but i did not receive any bag of gems. Please advise
If you haven't received the item then try the 'report a problem' page to contact iTunes Support (these are user-to-user forums) : http://reportaproblem.apple.com
If the 'report a problem' link doesn't work then you can try contacting iTunes Support via this page : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page -
Why I can't purchase gems for my clash and clan
I had purchased a few time before,was ok ,now I wan to make a purchase , come out with a message,please complete my transaction in iTunes support
To Contact iTunes Support...
Use this Link > Apple Support iTunes Store Contact -
after i clicked the sacks of gem,it ask to confirm your in-app purchase,then i choose buy,
then finnaly it appears "Your purchase could not be completed,for assistance ,contact iTunes suport at www.apple.com/support/itunes/ww/.
please help me idont understandI'm not sure what you don't understand, but if you are getting a message to contact iTunes Support then that s what you need to do (we are fellow users here on these forums, we won't know why you are getting the message) : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption
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I can not buy the gem in the "clash of clans" game, It says "My purchase could not be completed". How I can solved this problem?
If you are also getting a message to contact iTunes Support then you can do so via this link and ask them for help (we are fellow users here on these forums, we won't know why the message is appearing) : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption
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My daughter made a $49.99 in-app purchase of 1400 gems for Home Design Story. She says she does not know how she purchased it. Is there anyway to remove that from my purchases?
Apple allows apps to list themselves as "Free" if the initial download is free, even if the app has kid-oriented inducements for costly in-app purchases. The in-app purchases are almost always ridiculous, over-priced game accessories, of which your example of "1400 gems for $49.99" is right up there. It is way too caveat emptor for my taste, but each consumer can form their own opinion on that.
To Apple's credit, they have a good record of granting refunds providing you explain the extenuating circumstances (purchase by a minor) and only ask once. Contact iTunes Customer Service.
As roaminggnome notes, you need to place restrictions on the devices. The restrictions are off by default, so you need to take action to do this. See this document: iOS: Understanding Restrictions -
Purchasing gems on the clash of clans game. It tells me to contact customer support This happens a lot and support takes the block off my account and everything works fine. Looking forward to y'all resolving my issue Ryan Hinger
If you are getting a message to contact iTunes support then only they can help you (these are user-to-user forums, we won't know why you are getting the message) : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page
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I am unable purchase content from the iTunes Store. I play Clash of clan game. I can not buy GEMS in the clash of clan game by my account.
What happens when you try to buy them, does the 'buy' button not work, do you get any error messages ... ?
If you are getting a message to contact iTunes Support then you can do so via this link and ask them for help (on these forum we won't know why the message is appearing) : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption
If it's a different problem ... ? -
TS1702 Hi, I can not purchase gems in app Clash of clan, Help me please
Hi
My name is Tung, I from Vietnam. I used visa card of Agribank and it is my card, my idevice is new iPad
I buy app of appstore on my ipad no problem but can't purchases in-app ( can not purchase gems in game Clash of clan" because I see pop-up "Your purchase could not be completed. For assistance, contact Itunes Support"
I hoped that your reply will arrive soon and my problem can be fixed by you or you can guide me how to fix it.
Thanks and sorry for my English so bado0aime0o wrote:
... but can't purchases in-app ( can not purchase gems in game Clash of clan" because I see pop-up "Your purchase could not be completed. For assistance, contact Itunes Support"
To Contact iTunes Customer Service and request assistance
Use this Link > Apple Support iTunes Store Contact -
My iPod touch is unable to purchase gems in the clash of clans app. My iTunes account works and the billing address is correct. Help please
It says purchase can't be completed
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Cannot purchase of gem in my clash of clan.
Cannot purchase of gem in my clash of clan. Please help.
First, you need to provide more information. What happens when you try this? What error message do you get? Have you tried to contact iTunes support for purchase problems?
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Hello,
I cannot buy gems in my clash of clans game using redeemed I tunes card. I still have 30 dollars. When I try to buy gems, is says "YOUR PURCHASE CANNOT BE COMPLETED" I already done this before and it was okay. I was able to buy gems. Now, I cannot buy gems. Please fix this.we can not fix anything for you, as we are just users of Apple products like you. Contact iTunes support for further assistance.http://www.apple.com/support/itunes/contact/
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Please help me I can't buy gems at game clash of clan
Please help me I can't buy gems at game clash of clan,but I can buy another game,the message when I buy gems "your purchase could not be completed",
thank you for your helpWhat happens when you try to buy them ? If you are getting a message to contact iTunes support then you can do so via this page and ask them why the message is appearing (these are user-to-user forums, we won't know) : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page
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i'm not able to purchase with itunes from the game clash of clans! I did it the first time, it worked, but now it wont work and says : contact support.
What they mean is iTunes Customer Service Contact - http://www.apple.com/support/itunes/contact.html
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TS1292 i can't buy gem in a clash of clans!!!!! why?!
i can't buy gem in a clash of clans!!!!! why?!
What happens when you try ? If you are getting a message to contact iTunes support then you can do so via this page and ask them why the message is appearing (these are user-to-user forums, we won't know why) : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page
If you are having a different problem then some info as to what happens would help.
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