HT204088 I was double charged for an itunes gift. The email was only received by the recipient once and her itunes is only showing one gift, not the 2 I was charged for
I gifted $15 to my friend through the itunes store. After 30 minutes, she had not received it so I resent the message. iTunes didn't say I would be double charged for RESENDING the email.
She only received the email once. She opened it and the redemption code was automatically downloaded onto iTunes. She only received $15, not the $30 I was charged!
I've tried calling iTunes support and now I'm here.
Can a robot please help since custome service is out the window?!
The iTunes Store has no phone support. Go here:
http://www.apple.com/support/itunes/contact/
and follow the instructions to report the issue to the iTunes Store.
Regards.
Similar Messages
-
I need help! I no longer have access to the email that I opened my icloud account with many years ago and I can't remember my password anyway! However it continues to backup all my stuff. But I have no access to go in and delete items or manage my account. The pop-ups now tell me that my account is full and it will no longer be able to backup items. I would like to go in and delete items that I do not need to make room, but I can't! I have personally gone into the Apple genius store and presented the problem as well as called Apple support and talked with a live person. And no one has been able to help me. I cannot believe that I have basically lost my iCloud accessibility? I have a lot of money vested in music and priceless pictures! Please can someone help me?
I don't know what you mean by "closed" - icloud accounts stay in existence even if you disconnect all devices from the account. You can't delete them.
If you don't recall the ID or the password, and if the link above doesn't provide another way to get to the account, then you are out of luck. -
ok i have been trying to download albums, songs, apps, etc. and my itunes keeps asking me for the security question and for the life of me i cant remember the answers. I dont know what the email is that receives the question reset. is there anything i can do to fix this or am i screwed?
If you have music that was purchased on different iTunes accounts than the one you use, then you must provide the password, otherwise the tunes are not considered yours. You can turn off iCloud and just use the usual USB sync method. But I wonder whether you'll have the same problem?
-
i know my e-mail address and the password, but what website do I go to to check for the e-mail. I have a older laptop and my iTunes is 9.1.1 or something and Apple 10.4.11 so how do I do this. Thanks.
i know my e-mail address and the password, but what website do I go to to check for the e-mail. I have a older laptop and my iTunes is 9.1.1 or something and Apple 10.4.11 so how do I do this. Thanks.
-
I'm new to Mac, have had for approx. I put my iPhone and iPad and my wifes in iTunes and now when i start my system on. I now have a Guest user show up at the log on screen. Is this normal. And how can I take it off. Tried the help and no luck
Tatanka11 wrote:
I'm new to Mac,...
Then... You may find these Links of Interest and Value...
Show me how to set up my Mac.
http://www.apple.com/support/mac101/
http://www.apple.com/support/switch101/ Switching from PC
http://www.apple.com/findouthow/mac/
Enjoy your Mac... -
the itunes library .itl fileis locked on a locked disk, or you dont have the write permission for this file. this is what it says every time i try and open itunes why ?
Sounds like a permission issue.
Navigate to the iTunes Music Library.itl file
The path should be Username/Music/iTunes/
Right click on the iTunes Library.itl and select Get Info
The window will open on the left hand side. Go to the Sharing and Permissions section at the bottom
Click the padlock to allow changes and enter your Mac logon password
Select yourself and make sure you have Read & Write selected. Click padlock to lock it again
Close the Get Info window and try and start iTunes -
so, my girlfriends old apple ID keeps popping up asking for the password. I have changed my apple ID and my Itunes ID and it still pops up. what do I do?I cant download some of my apps because of it
If you have any apps downloaded with the other AppleID, those apps
will ask for the other AppleID to update.
Downloads are forever tied to the AppleID used to download them.
Delete the apps associated with the unwanted ID and download them
under your ID. You will have to purchase apps that are not free.
You cannot transfer apps from one Apple ID to another, not can you
merge 2 Apple IDs. -
Went looking for fun movies to download for my holidays. Found Sixteen Candles and others for £3.99, great! Went to download them this morning on wifi and ***! All movies are now £6.99 each. Total RIP OFF for old movies. Why oh why iTunes? Stop being so greedy and make older movies a more reasonable price. I would buy a lot more, it's just false economy in my book. Don't get me started on the difference in price with the US.
Stop being so greedy iTunes!
Anyone know how I can get cheaper movies?Apple won't read your post here since this is a user to user forum. Provide feedback:
http://www.apple.com/feedback/ - Apple products feedback links -
Hi there,
I bought My Iphone 4s from Iran, I need to make an Apple Id but Iran is not in the registered countries?! I dont know what to choose? Also From Iran we do not have Credit card facility for payment option?!! Any idea how I can get FREE APPS on my New Phon?!!
Please let me know how I can get this sorted as soon as possible!! Thank you very muchYou can create an Apple ID without a credit card, see this article:
Create an iTunes App Store account without a credit card
Check this post about iPhones from Iran:
Re: Why Apple does not support from Iran? And why not open a store in Iran? -
My HP office jet 6500 printer is stuck on pause. I do not have an admin name or password that it keeps prompting me to give, as it is a wireless printer and that info was not required when we set up the printer. I have checked all diagnostics and connections and they are all good/passed. I am so frustrated!!! This has never happened in the past.
What is asking you for an admin name and password? What does the dialog say, exactly?
What model iMac are you using, and which OS version?
If it is earlier than Lion or Snow Leopard, try deleting the printer and adding it again as explained in this document
http://support.apple.com/kb/TS3140
Otherwise you can "reset the printing system" as explained here
http://support.apple.com/kb/HT1341
and here
http://support.apple.com/kb/TS3147
Download the latest drivers here (Lion, Snow Leopard)
http://support.apple.com/kb/DL907 -
Why won't my ipod touch 5G connect to my computer or itunes? I've tried new USB cables, different USB ports and uninstalling itunes and reinstalling.
See
iOS: Device not recognized in iTunes for Windows
- I would start with
Removing and Reinstalling iTunes, QuickTime, and other software components for Windows XP
or
Removing and reinstalling iTunes and other software components for Windows Vista, Windows 7, or Windows 8
However, after your remove the Apple software components also remove the iCloud Control Panel via Windows Programs and Features app in the Window Control Panel. Then reinstall all the Apple software components
- Then do the other actions of:
iOS: Device not recognized in iTunes for Windows
paying special attention to item #5
- New cable and different USB port
- Run this and see if the results help with determine the cause
iTunes for Windows: Device Sync Tests
Also see:
iPod not recognised by windows iTunes
Troubleshooting issues with iTunes for Windows updates
- Try on another computer to help determine if computer or iPod problem -
I had an old account for my apple I.D and the email that i had expired, so I switched my apple I.D as my recent gmail, but it still asks me for my old apple I.D and password, what do I do?
Go to https://appleid.apple.com, click Manage my Apple ID and sign in with your current iCloud ID. Click edit next to the primary email account, change it back to your old email address and save the change. Then edit the name of the account to change it back to your old email address. You can now use your current password to turn off Find My iPhone on your device, even though it prompts you for the password for your old account ID. Then go to Settings>iCloud, tap Delete Account and choose Delete from My iDevice when prompted (your iCloud data will still be in iCloud). Next, go back to https://appleid.apple.com and change your primary email address and iCloud ID name back to the way it was. Now you can go to Settings>iCloud and sign in with your current iCloud ID and password.
-
I have filled out an iPhoto "postcard" format with a message and photo, etc., and when I hit send, I get the message "The email server didn’t recognize your username/password combination." I hit OK but it does not clear to refill the log-in -- and I believe the info was correct to start. I'd like to save (and not have to re-crete) the card, but see no way of doing so, thus am fearful of closing it (for good).
in the iPhoto preferences ==> accounts delete your e-mail account and reenter it
OR
IMHO the better solution is to set Apple mail as the email client in the iPhoto preferences
LN -
I have a problem with Adobe Creative Cluod. Basically after installing the application when I open it I do not charge adobe products but remains all white screen. I tried to uninstall it and install it several times but it does not work.
What should I do?Hi Anto2211,
Please follow the thread: Black screen CC where this issue is already discussed and resolved.
Let me know for any further query.
Thanks,
Ratandeep Arora -
I forgot the answers to my securtiy questions so I had apple send me an email to reset them, however I have not recieved the email. I've tried this many times and each time the email was never sent
If you aren't receiving the email to your rescue email account (and you've checked the spam folder on it as well as the inbox) then you will need to contact iTunes Support / Apple in your country to get the questions reset.
Contacting Apple about account security : http://support.apple.com/kb/HT5699
Maybe you are looking for
-
Disk Insertion Problem W/ Photos
Hello all, I get a pop up box saying Disk Insertion... the this not readable WHAT I HAVE DONE: Reinstalled iTunes 7.0.2 Reset iPod Retry with different USB Restart Here's what I get: http://static.flickr.com/103/28816657589c0d2d1e3b.jpg http://static
-
I feel stupid just asking this, but...
I'm trying to write a class to extend PrintStream, but no matter what I do my constructor is flagged with the error: Cannot resolve symbol Symbol: Constructor PrintStream () Location: class java.io.PrintStream Here's the code: import java.io.PrintStr
-
How to change order of network ports - unix command in Apple Remote Desktop
I am trying to do a report of 130 machines and I want the IP addresses included in the report. When I do the report a bunch of them are missing because the only selection is "Primary Network IP" but on many of the machines the order of the network co
-
Unable to resotre files/sites in Sharepoint 2013
I have just setup DPM(2012 Sp1 R2) to backup out new SharePoint 2013 farm, from what i can see it is backup up the farm without a problem. When i go to restore a site it gives me the following error: The job to recover SharePoint Farm Sharepoint Farm
-
Interactive form in WD4A - dynamic table - adding rows
Hi, I have a problem with dynamic table in WD4A. User can add row to table by clicking a button on form, but added rows are not transfered to mapped context node in my web dynpro application. I have made a lot of searches on SDN and I have found a lo