HT204088 If I buy an app, and it doesn't work like its suppose to, can I get a refund, ?

If I buy an app that doesn't work like it is suppose to, can I get the $6.99 refunded back to my iTunes account ?

If you've tried contacting the developer and not had a response then you can try the 'report a problem' link from your purchase history : log into your account on your computer's iTunes via Store > View My Account (Store > View My Apple ID on iTunes 11) and you should then see a Purchase History section with a 'see all' link to the right of it ; click on that and you should see a list of your purchases ; find that app and click the arrow to the left of it, click the 'Report a Problem' link and fill in details about the problem (iTunes support should reply within, I think, about 24 hours).
Some people have had a problem with the 'report a problem' link (it's been taking people to this site on a browser instead of showing a form in iTunes) - if it does that to you then try contacting iTunes support via this page : http://www.apple.com/support/itunes/contact/- click on Contact iTunes Store Support on the right-hand side of the page.

Similar Messages

  • HT5622 What do to when you buy app and it doesn't work even though you are billed.

    What to do when you buy an app and it doesn't work after you were billed

    Start a ticket here: http://expresslane.apple.com
    Go to iTunes, iTunes Store.

  • My iphone 5 went into search mode and I can't place or receive calls or use the internet but my text messages work. Sprint had me do a master reset and my phone doesn't work at all now I can't get it past the activation. Will I have to pay in store?

    My iphone 5 went into search mode and I can't place or receive calls or use the internet but my text messages work. Sprint had me do a master reset and my phone doesn't work at all now I can't get it past the activation. Will I have to pay for repairs in store because I didnt get the Apple care plan when I purchased it. Sprint said it may be a phone problem not sure if I should take it to Sprint or Apple...I just need my phone

    I'm sorry to learn that you are not able to make/receive calls chelseabee! (ticket number removed) results indicate that there is no issues with the network or account provisioning. Since you have already done a hard reset http://vz.to/1gBkSJc (as per your post), I recommend exploring replacement options. If your phone is within the one year manufacturers' warranty we can provide a Certified Like New replacement http://vz.to/uyYF0o as long as no physical/liquid damage exist. If your phone has sustained physical/water damage and you have insurance, you can submit a claim to the insurance company online at this link http://bit.ly/07CrqPK
    AntonioC_VZW Follow us on Twitter at www.twitter.com/VZWSupport
    >> Edited to comply with the Verizon Wireless Terms of Service <<
    Edited by:  Verizon Moderator

  • I recently downloaded the iTunes 11.0.5 for Mac OS X and the iTunes store comes up as a blank page. I have already tried re-downloading iTunes and that didn't work... How can I get it to work?

    I recently downloaded the iTunes 11.0.5 for Mac OS X and the iTunes store comes up as a blank page. I have already tried re-downloading iTunes and that didn't work... How can I get it to work?

    I was able to fix mine. I went to software update and updated a few things. I did not update everything, but only what I thought were the essentials, which I believe was Safari, a security update, and a firmware update.
    Then I deleted and reinstalled Itunes yet another time. Now the itunes store is back up again.

  • I plugged in my headset and it doesn't work,  am I supposed to change modes or something?

    I plugged in my headset and it doesn't work. Do I need to change modes? If so, how do I do that? Any help would be appreciated.

    If you were using icloud for your contacts then they are synced automatically everytime you add a new one or delete one. They will return to your new phone once you sign back into your icloud account.

  • HT204088 I had two Apple IDs so I picked the current one I want to use.  Then I try to into iTunes or buy an app and it does not recognize my "new" ID.  How do get the old ID deleted and get the most current recognized?

    I had an Apple ID with an old email address and I tried to change it to a new ID.  When I try to go into anything requiring an Apple ID, I can't get in because my new ID is not recognized.  How do I get my new Apple ID recognized?

    To change the iCloud ID on your device you have to go to Settings>iCloud, tap Delete Account, provide the password to turn off Find My iPhone when prompted, then sign back in with the ID you wish to use.

  • HT201209 I use a Gift card to buy a game and it doesn't work how can I get my money back please help

    I used a gift card to buy games and one of them doesn't  work how can I get my money back

    If the game doesn't work (and you've tried deleting it and re-downloading it via the Purchased tab in the App Store app and you've also tried contacting the app's developer) then try the 'report a problem' page to contact iTunes Support : http://reportaproblem.apple.com
    If the 'report a problem' link doesn't work then you can try contacting iTunes support via this page : http://www.apple.com/support/itunes/contact/- click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

  • Can you get your money back after you gift someone an app and it doesn't work?

    I kneed to know if you can get your money back when you gift an app to someone if it doesnt work. Thanks!

    If you've tried contacting the developer and not had a response then you can try the 'report a problem' link from your purchase history : log into your account on your computer's iTunes via Store > View My Account (Store > View My Apple ID on iTunes 11) and you should then see a Purchase History section with a 'see all' link to the right of it ; click on that and you should see a list of your purchases ; find that app and click the arrow to the left of it, click the 'Report a Problem' link and fill in details about the problem (iTunes support should reply within, I think, about 24 hours).
    Some people have had a problem with the 'report a problem' link (it's been taking people to this site on a browser instead of showing a form in iTunes) - if it does that to you then try contacting iTunes support via this page : http://www.apple.com/support/itunes/contact/- click on Contact iTunes Store Support on the right-hand side of the page.

  • HT201322 swipe and hide app options doesn't work on my ipad2, how can I get it to work?

    I have followed the directions to swipe and hide apps from the purchased apps history on my ipad2 but when I swipe the app in the list nothing happens, any help please?
    I have managed to hide purchased app in itunes on my PC but that hasn't synced with my ipad!

    If you can't find it on any of your homescreens or app folders, and you can't find it via the spotlight search screen (swipe your first home screen to the right), then is it hidden by Settings > General > Restrictions > Installing Apps being set 'off' ?
    If not then have you tried a reset to see if you can find it after the iPad has restarted ? Press and hold both the sleep and home buttons for about 10 to 15 seconds (ignore the red slider), after which the Apple logo should appear - you won't lose any content, it's the iPad equivalent of a reboot. You could also do Settings > General > Reset > Reset Home Screen Layout which will re-arrange your apps and might make it easier to find

  • I made an in app purchase which did not give me the advertised items can I get a refund?, I made an in app purchase which did not give me the advertised items can I get a refund?

    I made an in-app. purchase using an advertisment banner but did not receive what was advertised, I would not have made the purchase otherwise and did not receive what was advertised. My question is, am I entitled to a refund..and if so how do I go about it? I DO wish to purchase according to the banner displayed but feel I should be refunded so I can purchase again so I get the advertised items. My purchase cost $51.99 so I am more than annoyed that I did not get what was advertised and will not purchase again if my money has been wasted with no recourse.

    Contact iTunes Support. http://apple.com/support/itunes/contact/. Under these circumstances, you will probably get a refund. Report that app as well, and/or write a negative review in the App Store if you feel like it.

  • X-FI and BF2 doesn't work like it sho

    After many hours of trial and error, i drop this post here:
    I can't switch in BF2 to "Creative X-FI" in the sound settings. "Your sound hardware is not compatible, blabla...". I deinstalled BF2, installed it again. I deinstalled the X-FI-drivers and installed it again (and yes, i used for new installing the driver, that i get on the Creative-webpage". Always the same. WTF is going on? Has anyone the same problem?

    Can we get a solid answer to the correct settings for BF2 and X-FI cards?
    Which settings should we use for which cards? X-ram or not?
    Hardware or X-Fi High or Ultra?
    I have found no answer at all from anyone from Creative or EA.
    Here they make a game that supports this new card coming out, we go get it yet no one can tell us which settings to use for this card.
    Many are saying X-Fi option is only for X-ram cards and many say X-FI options is for all X-Fi cards?
    Pls PLS, can someone from Creative answer this?

  • I buy a 17" iMac and a week later they launch new iMac! Can I get a refund?

    So two and a half weeks ago I go and but a new 17" iMac from the apple store in the Trafford Centre, Manchester UK. They store assistant did not mention nothing about the new range otherwise I would have waited a week ! The same money would by me a bigger screen now and a better spec machine ! Can Apple do this ? Do I have any rights ? I feel like I have just thrown 800 quid down the drain !

    In the US you could. I saw several folks doing that at my local apple store. Don't know about the UK. In the future look to the internet. There are a lot of sites that predict fairly accuratly when a new Mac is coming out. It was known for a couple months that this one was close to out.

  • I spilled water on my ipod touch and I have tried the rice remedy and it doesn't seem like its ever going to power on again, so my question is is there a way i can access my pictures that were on it?

    what can i do to retrieve my pictures that were on my ipod.. it no longer comes on due to water spilling on it? i had a icloud storage back up

    If iTunes does not see your iPod then your only hope is a data recovery company. Not cheap.
    However, you may be able to get some photos by:
    Photos
    - If they are in an iPod backup then restore another iPOd, iPhone or iPad from that backup. See the restore topic of:
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    - If you used PhotoStream then try getting them from your PhotoStream. See that topic of:
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    - If they are in the iTunes backup then get them from the backup by:
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    http://www.amacsoft.com/ipod-data-recovery.html
    iPod recovery software to restore lost music files      

  • I have just purchased Dreamweaver CS6 and believe I should have gotten Dreamweaver CC.  Can I get a refund for the CS6?

    I purchased CS6 thinking I was getting the latest and greatest.  In viewing the "Getting Started" videos, like so many others, I discovered the "insert Structure" feature was only available on CC.  (I imagine the video of that feature is a masterful marketing tool for CC.)  Like someone else in the Forum I did not want to pay $50 a monthfor Dreamweaver.  But in the Forum I learned that Dreamweaver CC was available for $20 a month.  Now I would like to upgrade to CC but do not want to toss out my purchase price for CS6. What can I do?

    Hi,
    Please find the direct link to download the CS6 software: http://prodesigntools.com/adobe-cs6-direct-download-links.html . Kindly follow the very important instructions mentioned.
    Regards,
    Romit Sinha

  • My ipod was sitting out in the heat covered and now doesn't work is there anything i can do to fix this?

    I was camping this weekend and left my ipod in the heat and now it does not work. is there any way i can fix this or do i need to send it in to get fixed'?

    - Try here first:
    iOS: Not responding or does not turn on
    - Apple will exchange your iPod for a refurbished one for:
    Apple - Support - iPod - Repair pricing
    - It could be only the battery since high temperature can destroy the battery.
    - I would make an appointment at the Genius Bar of an Apple store to see what your options are.

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