HT204088 Itunes asks questions that I didn't answer in the original security set up
I have just set up my new MacBook Pro and have not purchased anything from Itunes yet.
When I try to make a purchase it insists on asking security questions. This normaly isn't a
problem but Itunes is asking questions that I didn't give answers to in the original security
set up.
Check the AppleCare number for your country here:
http://support.apple.com/kb/HE57
Call them up, and let them know you would like to be transferred to the Account Security Team.
Similar Messages
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How do I reset my security questions when I don't remember the answers to the original security questions?
The Three Best Alternatives for Security Questions and Rescue Mail
1. Use Apple's Express Lane.
Go to https://expresslane.apple.com ; click 'See all products and services' at the
bottom of the page. In the next page click 'More Products and Services, then
'Apple ID'. In the next page select 'Other Apple ID Topics' then 'Forgotten Apple
ID security questions' and click 'Continue'. Please be patient waiting for the return
phone call. It will come in time depending on how heavily the servers are being hit.
2. Call Apple Support in your country: Customer Service: Contacting Apple for support or
Apple ID- Contacting Apple for help with Apple ID account security. Ask to speak to
Account Security.
3. Rescue email address and how to reset Apple ID security questions.
How to Manage your Apple ID: Manage My Apple ID -
I wish to make a purchase through itunes but have been blocked because I cannot remember the answers to my security questions. How can I make a purchase and is there a way to reset these security questions when I don't know the answer to the original question? ... well maybe I do but can remember exactly what I answered to these questions
Click here for information. If you can't get the answers emailed to you for some reason, contact the iTunes Store staff via the link in that article.
(75671) -
HT1212 my apple id is asking security questions that i didn't set up
my apple is asking questions that i didn't set up
The Three Best Alternatives for Security Questions and Rescue Mail
1. Use Apple's Express Lane.
Go to https://expresslane.apple.com ; click 'See all products and services' at the
bottom of the page. In the next page click 'More Products and Services, then
'Apple ID'. In the next page select 'Other Apple ID Topics' then 'Forgotten Apple
ID security questions' and click 'Continue'. Please be patient waiting for the return
phone call. It will come in time depending on how heavily the servers are being hit.
2. Call Apple Support in your country: Customer Service: Contacting Apple for support or
Apple ID- Contacting Apple for help with Apple ID account security. Ask to speak to
Account Security.
3. Rescue email address and how to reset Apple ID security questions.
How to Manage your Apple ID: Manage My Apple ID -
HT201303 asking for answers to security questions that I didn't set up
To change my password it is asking for answers to security questions that I didn't set up.
If you have a rescue email address (which is not the same thing as an alternate email address) set up on your account then the steps half-way down this page give you a reset link for the questions on your account : http://support.apple.com/kb/HT5312
If you don't have a rescue email address (you won't be able to add one until you can answer 2 of your questions) then you will need to contact iTunes Support / Apple to get the questions reset.
Contacting Apple about account security : http://support.apple.com/kb/HT5699
When they've been reset (and if you don't already have a rescue email address) you can then use the steps half-way down the HT5312 link above to add a rescue email address for potential future use -
Can I send an e-mail to a specific person in Communities? Want to thank them for their answer to a question that I didn't ask. Just wanted to give him/her feedback that their info was very helpful. Just a pat on the back to perhaps brighten their day.
If you click on the person's name, you go to the public profile they have posted. If there is an email address given you can email directly. If not, you cannot email the person directly.
You could post a reply to the persons reply on the communities to note their help. -
help please what can i do i have a apple id that i have had scince i was in year 6 i have recently been unable to buy music or apps unless they are free because it asks for these security questions that i have no idea what the awnser is help me please
If you have a rescue email address (which is not the same thing as an alternate email address) set up on your account then the steps half-way down this page should let you reset them : http://support.apple.com/kb/HT5312
If you don't have a rescue email address (you won't be able to add one until you can answer 2 of your questions) then you will need to contact iTunes Support / Apple to get the questions reset.
Contacting Apple about account security : http://support.apple.com/kb/HT5699
When they've been reset (and if you don't already have a rescue email address) you can then use the steps half-way down the HT5312 link above to add a rescue email address for potential future use -
ITunes ask me for password for backed up file, and i never set up any password
iTunes ask me for password for backed up file, and i never set up any password, now i can't restore my backed up files to my phone!! please help this is really annoying!!! please help.
For some reason I cannot post a new question so adding to this one.
I have the same problem with the voicemail password. I have a voicemail password, I don't need to reset it - but I want to get rid of it. Did you get a satisfactory answer?
VERY irritating to suddenly have to put in a password to hear voicemails. What is up with iPhone? I hope someone can help me. -
how do you pay for apps with credit on your account from an itunes gift card that has already been redreemed and the credit id on the account?
jen19 wrote:
how do you pay for apps with credit on your account from an itunes gift card that has already been redreemed and the credit id on the account?
Just buy something. -
I want to access my itunes account on my parents computer. It already has another itunes account on it. I no longer have the original computer that my itunes account was on. How do I access my itunes now in these circumstances?
I can try, but I don't understand your problem.
What device are you using?
Do they have a Mac or a PC?
Do they have devices they are using?
What do you want to access? Do you want to sync that information you access? -
I just bought 4 songs on iTune.Album:Voices light as the wind.I had the cd at home, but I lost it and decided to download the songs which I liked so much,I'd like to ask you to transfer me these songs with the original time , the songs are :
Venus (5:55 seconds) , Andromeda ( 8:04 seconds) , Hestia ( 9:47 seconds) and Aphrodite ( 6:39 seconds) !
I thank you in advance for your attention!
Flávia.http://www.apple.com/support/itunes/contact/
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When I try to use my iphone with itunes it reads that my iphone cannot used because the apple mobile device service is not started
See:
iPhone, iPad, iPod touch: How to restart the Apple Mobile Device Service (AMDS) on Windows -
i'm using imac 27" late 2013....
the imac said that i didn't connect to the camera
my imac can't detect the camara inside.... what can i do....
like this.....Thank you so much!!!
i had already done all what you said.... but the problem still occured after i restart the IMAC...Gosh...
it works at one time, two times, but after that....
IMAC:'' HEY ...SUGAR... WHERE IS YOUR LITTLE HD CAMERA, I CAN'T FIND ANYTHING......."
i collapsed.... its in urgent, i have a meeting on tuesday....guys.... plx help me.. -
Several questions that I do not see in the "FAQ" about CC.
I have several questions that I do not see in the "FAQ". Here are three of them.
1) After a cancellation of membership, for whatever reason, will I still be able to use the After Effects I bought before this CC thing?
2) What happened to the software I have purchased in the past? I can no longer link to the page that contains my serial numbers for the products that I have purchased.
3) And can I no longer download my software if my copies are lost?
4) Is CC the only way to get future software versions? It appears that using the software through a subscription keeps one from upgrading to new versions without having to keep paying once you purchased or one will not be able to use the software.1) After a cancellation of membership, for whatever reason, will I still be able to use the After Effects I bought before this CC thing?
1, After cancelling CC you can use the perpetual products purchased by you earlier. If you have registered them you can access them via Adobe.com (Retail purchase)
2) What happened to the software I have purchased in the past? I can no longer link to the page that contains my serial numbers for the products that I have purchased.
As mentioned all your previous purchases are available to you, to get the serial number of past if they are retail purchase & registered then :
Enter your Adobe ID and password, and then click Sign In. Go to manage account(you get this when the cursor is hovered over your sign in name, choose all products.
The My Adobe page is displayed. All your registered products and their serial numbers are listed in theMy products section
3) And can I no longer download my software if my copies are lost?
Yes you can download it if you have purchased it as an download link as the download option is also available with the serial number, you can find some download here also Download and Installation Help
4) Is CC the only way to get future software versions? It appears that using the software through a subscription keeps one from upgrading to new versions without having to keep paying once you purchased or one will not be able to use the software.
The best part of CC is that you do not need to make another purchase, the CC keeps on upgrading on its own at no extra cost, you can get the upgrades till the time you have active CC.
Regards
Rajshree -
As I update my apps in 4S and go to the purchased section that is in iCloud but not on the phone, I'm noticing apps that I didn't purchase in the first place. Has anyone else noticed this?
That is weird. I can't figure out why [http://maps.bing.com Bing Maps] won't hold a thumbnail but I do know why iCloud.com can't. It's because Firefox doesn't save thumbnails for sites that have https:// addresses. HTTPS is used by sites for security reasons. And last year there was a issue w/ Firefox saving thumbnails of HTTPS web pages, that when these thumbnails were enlarged or zoomed in, you could see privacy sensitive details like banking info, etc. This was b/c Firefox took random thumbnail screenshots anytime during the https:// site visits instead of just saving a thumbnail of only the very 1st visit to the https:// page and then taking no more thumbnails for that site.
But my idea above maybe not be fool-proof either. B/c if you have already saved your password and username for the https:// site to auto-login, then the very 1st page for the https:// site could contain sensitive personal info and get included in the thumbnail.
So I believe they are working on a solution to fix this problem.
Could you list the other 6 of the 9 sites you mentioned don't save thumbnails so someone else can test them?
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