HT204088 Itunes asks questions that I didn't answer in the original security set up

I have just set up my new MacBook Pro and have not purchased anything from Itunes yet.
When I try to make a purchase it insists on asking security questions. This normaly isn't a
problem but Itunes is asking questions that I didn't give answers to in the original security
set up.

Check the AppleCare number for your country here:
http://support.apple.com/kb/HE57
Call them up, and let them know you would like to be transferred to the Account Security Team.

Similar Messages

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    The Three Best Alternatives for Security Questions and Rescue Mail
        1. Use Apple's Express Lane.
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    How to Manage your Apple ID: Manage My Apple ID

  • TS2446 How can Ichange my security questions when I have forgotten the answers to the original security questions?

    I wish to make a purchase through itunes but have been blocked because I cannot remember the answers to my security questions. How can I make a purchase and is there a way to reset these security questions when I don't know the answer to the original question? ... well maybe I do but can remember exactly what I answered to these questions

    Click here for information. If you can't get the answers emailed to you for some reason, contact the iTunes Store staff via the link in that article.
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  • HT1212 my apple id is asking security questions that i didn't set up

    my apple is asking questions that i didn't set up

    The Three Best Alternatives for Security Questions and Rescue Mail
        1. Use Apple's Express Lane.
              Go to https://expresslane.apple.com ; click 'See all products and services' at the
              bottom of the page. In the next page click 'More Products and Services, then
              'Apple ID'. In the next page select 'Other Apple ID Topics' then 'Forgotten Apple
              ID security questions' and click 'Continue'. Please be patient waiting for the return
              phone call. It will come in time depending on how heavily the servers are being hit.
         2.  Call Apple Support in your country: Customer Service: Contacting Apple for support or
              Apple ID- Contacting Apple for help with Apple ID account security. Ask to speak to
              Account Security.
         3.  Rescue email address and how to reset Apple ID security questions.
    How to Manage your Apple ID: Manage My Apple ID

  • HT201303 asking for answers to security questions that I didn't set up

    To change my password it is asking for answers to security questions that I didn't set up.

    If you have a rescue email address (which is not the same thing as an alternate email address) set up on your account then the steps half-way down this page give you a reset link for the questions on your account : http://support.apple.com/kb/HT5312
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    Contacting Apple about account security : http://support.apple.com/kb/HT5699
    When they've been reset (and if you don't already have a rescue email address) you can then use the steps half-way down the HT5312 link above to add a rescue email address for potential future use

  • Can I send an e-mail to a specific person in Communities?  Want to thank them for their answer to a question that I didn't ask.  Just wanted to give him/her feedback that their info was very helpful.  Just a pat on the back to perhaps brighten their day.

    Can I send an e-mail to a specific person in Communities?  Want to thank them for their answer to a question that I didn't ask.  Just wanted to give him/her feedback that their info was very helpful.  Just a pat on the back to perhaps brighten their day.

    If you click on the person's name, you go to the public profile they have posted.  If there is an email address given you can email directly.  If not, you cannot email the person directly.
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    If you have a rescue email address (which is not the same thing as an alternate email address) set up on your account then the steps half-way down this page should let you reset them : http://support.apple.com/kb/HT5312
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    Contacting Apple about account security : http://support.apple.com/kb/HT5699
    When they've been reset (and if you don't already have a rescue email address) you can then use the steps half-way down the HT5312 link above to add a rescue email address for potential future use

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    For some reason I cannot post a new question so adding to this one.
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    jen19 wrote:
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    http://www.apple.com/support/itunes/contact/

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