HT204088 iTunes billing without making a purchase???

I have been charged & debited large sums from my credit card.... iTunes purchases which I did not make... I am a disabled pensioner & I need to rectify this problem IMMEDIATELY... Who do I contact??????

P.S.... Please let me know via email .... [email protected]

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Hi! How do I reinstall iTunes software without losing my purchased movies and music?

Hi! How do I reinstall iTunes software without losing my purchased movies and music?
Thanks anyone!

Just reinstall. Unless something's seriously wrong with your computer, you won't lose any content or settings. Of course it's always wise to have a backup before you make any changes to your computer.
Might I ask what problem you're experiencing that you think will be corrected by reinstalling iTunes?
Regards.

Got 5 itunes bills and did not purchase any of the games listed

my wife has got 5 itunes bills and she did not purchase any of the games that were listed on there.the reciept numbers are:
1700*****491
1700*****490
2130*****175
2130*****175
2130*****176
2130*****177
123*****901
her account email is *****
many thanks,
Ali
<Edited By Host>

Hello, abumishary.
Thank you for visiting Apple Support Communities.
I would recommend reporting a problem with the purchase via the steps in the article below.
How to report an issue with your iTunes Store, App Store, Mac App Store, or iBooks Store purchase
http://support.apple.com/kb/ht1933
You can also report an issue with this purchase by accessing your purchases history in iTunes on your computer.
iTunes Store & Mac App Store: Seeing your purchase history and order numbers
http://support.apple.com/kb/HT2727
Cheers,
Jason H.

HT204088 Having hard time making a purchase thru iTunes I put in my credit info

Having difficulties putting info to pay for purchases on iTunes & appleStore

Something you can try is resetting it all Settings > General > Reset > Reset all settings. Or go to Settings > Store & sign out & log back in. Another thing you can do is restore your ipod. This has happened to me but the only thing i did was that i created a new account but try doing the things above i just told you. :)

Create new iTunes account without losing previously purchased content?

My husband and I both have iPhone's but currently share one iTunes account from which all music, apps, etc. have been purchased from. As time goes on, it is getting harder to manage; therefore we want to create a separate account. Is there a way to create a new Apple ID for his phone without losing the existing content that has already been purchased?

There is nothing that prevents having iTunes content that was downloaded with more than one Apple ID or iTunes account on one device.
She needs to register her computer with the new Apple ID with iTunes.
All apps, all paid and free apps include DRM protection which is tied to the Apple ID or iTunes account that was used to download the apps. This means in order to install an app update for an app that was downloaded with the existing Apple ID, she will need to use that Apple ID and password or she will be prompted for it when doing so.
iTunes on your computer allows for transferring iTunes content that was purchased/downloaded from the iTunes Store from an iPod or iOS device.

How do I check the balance of my iTunes account before making a purchase?

I want to purchase audiobooks using my iTunes account. I have used it before to purchase music, so now I want to check what my remaining balance is and if I should "top it up" again. Also I want to check if they have the correct baking info from me....as in, do they simply charge my credit card if I attempt to make a purchase but do not have any remaining funds in my account from the initial redemption of my iTunes gift card? Is there a way to "top up" my iTunes account each month using my online banking services? Thanks everyone!

My account's balance shows at the top left of the store's page on my computer's iTunes, and by logging in to view my account via the Store > View Account menu option. On my devices it shows at the bottom of, for example, the Featured tab in the App Store app under my account id (or you can view your account via Settings > iTunes & App Stores and it should show on the screen that you are taken to).
If your account's balance covers the purchase price then your card won't be charged, if it doesn't cover the entire amount then any remainder will be charged to the credit card on your account.
Changing payment info : http://support.apple.com/kb/HT1918
You can't 'top up' your balance from your bank account, you can either add to your balance by redeeming iTunes cards, or use a credit card on your account

HT204088 iTunes Billing History

Is there a lag in the account billing history? I have a charge from today, don't know what it is for, but it's not showing up in the history in iTunes...

You need iTunes on a Mac or PC to see the billing history.

How do I stop my itunes/iPhone from making multiple Purchased on iPhone categoreies?

Just like the question states.......... It's getting pretty aggravating...

Hi RockHazard,
If you want to change the behavior of the Finder when moving files around you can use keyboard shortcuts.
OS X: Keyboard shortcuts - Apple Support
Way down under Finder shortcuts we find:
Command key while dragging
Move the dragged item to another volume or location
(the pointer changes while key is held)
Option key while dragging
Copy the dragged item
(the pointer changes while key is held)
Command-Option key combination while dragging
Make an alias of the dragged item
(the pointer changes while key is held)
Best regards,
Nubz

HT204088 Itunes billing

I have been trying to protest a charge for the last month but am unable to get someone to talk to me about it. Can anyone help?

Click Support at the top of the page, then click the link under Contact Us.

How to add files, without making copies?

Hi,
I want to add folders to the iTunes Libary, without making copies. Want it to simply moves the folder directly.
Now I have copies of the files in the "old folders" as well as in iTunes.
If it's doable: How can I make it permanent that the folders won't copy, only move(or delete itself after?)
Second.. How can I stop iTunes from making copies of files?
Example: I add the same folder by mistake..
And how do I correct the copied files? Any tip?
Thanx!

Turn off the option to "copy files to iTunes Music folder when adding to library" in the iTunes -> Advanced preferences. Then when you add a file or folder of files to iTunes, it will just point to them where they are. Note that having your tracks in multiple places outside of the iTunes Music folder will complicate making backups as well as moving your content to another volume should you ever need to do so (should you run out of room on your current hard drive, for instance).
As to correcting the extras, try the Show Duplicates command (under the File menu in iTunes 8). That should help. You can also find scripts for dealing with duplicate content on Doug's AppleScripts for iTunes.
Regards.
Message was edited by: Dave Sawyer

I share a an apple id with my kids. We all use the same credit card for purchases. Is it possible for only me to use the icloud online storage without making this available or visible to the kids?

My kids and I all use the same credit card and password for app and music purchases. I'm assuming we all use the same apple ID too. (not sure) We can share apps and music although we all have our own itunes libraries. Is it possible for only me to use the icloud online storage without making this available or visible to the kids or do we all have our own storage?

I just checked and they have already sucked up all my online storage. Ahhh techy teens! I think I will just leave it at that and back my own stuff up on my computer. Less confusing
Thanks for all the help! I am definitely more educated now and I'm off to check that cc bill too.

How can I use family sharing, but allow my daughter to purchase with her iTunes allowance without asking permission?

I love the idea of iTunes family sharing, but I don't think it currently supports my situation.
My daughter's iTunes account gets a monthly allowance (plus occasional gift cards), and does not have a credit card tied to it. That way, she can buy whatever she wants, but only with her existing account balance.
I'd like to tie her account to mine via family sharing, but want to keep her spending limited to just her allowance balance. Also, I don't need to grant permission each time she wants to buy something when using her balance. Ideally, she would be permitted to buy exactly as she does now (no permission necessary, no credit card on the account, and only using allowance funds), but also be tied my family account to listen to music I've already bought.
It appears that my 3 options are:
Do not do family sharing and keep the accounts separate.
Tie the accounts together, put "ask to buy" on her account, and then get bugged for permission each time she wants to get something (as well as keep track myself of her going over her allowance and dipping into my credit card).
Tie the accounts together, don't use "ask to buy", and keep my fingers crossed that she doesn't spend more than her allowance amount (because iTunes would permit spending more than that and charge my card).
Options 2 and 3 don't work for me, and option 1 doesn't take advantage of family sharing.
Can I have a family sharing account that *doesn't* charge to my credit card?

Hello jeffchr,
Thanks for the question. Based on what you stated, it seems like you don't want to be billed for a family members purchases. I would recommend that you read these articles, they explain the features options.
Family Sharing
All new iTunes, iBooks, and App Store purchases initiated by family members will be billed to the family organizer’s account.
Family purchases and payments
Making purchases
After you set up your family, any time a family member initiates a new purchase it will be billed directly to your account unless that family member has gift or store credit. First, their store credit will be used to pay the partial or total bill. The remainder will bill to the family organizer's card.
How iTunes Store purchases are billed
Which payment methods will be used first?
When you make a purchase, content credits are used first, followed by Gift Certificate, iTunes Card, or Allowance Account credits. Your credit card or PayPal account is then charged for any remaining balance.
Thanks for using Apple Support Communities.
Cheers,
Mario

Is there a way to purchase itune credit without using an itunes gift card

I have gift card credit on my account but want to purchase an app and not use the credit. It there a way to do this via credit card or by additional credit for my itunes account?

Hello DarkRiver,
Thank you for using Apple Support Communities.
For more information, take a look at:
iTunes Store: How iTunes Store purchases are billed
http://support.apple.com/kb/HT5582
Order of iTunes billing methods
When making purchases, content credits are used first, followed by Gift Certificate, iTunes Card, or Allowance Account credits; your credit card or PayPal account is then charged for any remaining balance.
Have a nice day,
Mario

I put my card number and got billed without any purchase for INR 60

Billed without purchase . is this a normal practice

You can create a new iTune and App Store account without credit card
Create a iTune and App Store account without a credit card
1. Go to App Store and select a free app
2. Tap INSTALL APP
3. Create New Apple ID
4. Confirm Your Country
5. Agree with Terms and Conditions
6. Fill in your Apple ID and Password (must be a valid email address)
7. Create and answer your secret question e.g. What is the name of my dog?
8. Select NONE for Billing Information (see picture below)
9. Fill in Billing Address i.e. your address
10. Submit application for new Apple ID
11. Wait for verification email
12. When email arrive, verify your account
13. Start downloading your free apps
http://i1224.photobucket.com/albums/ee374/Diavonex/6f6e54ff.jpg

I recently changed computers and lost all my playlists from my itunes on my computer, i have them still on my phone. Is there a way i can get them back without making them all again?!

i recently changed computers and lost all my playlists from my itunes on my computer, i have them still on my phone. Is there a way i can get them back without making them all again?!

If the books were purchased at the iBookStore, you will be able to redownload, like the apps. Some other sellers, like O'Reilly, also allow multiple downloads.
If you have (or can install) iTunes on a computer (Mac preferable, not mandatory) and run it then plug the device in, does it show up? If the computer can detect it, you can and should do a complete backup onto local storage immediately. That can then be used to reconstruct the content of the device on a new or repaired replacement. If you enable encryption, even the passwords will get saved.

HT204088 iTunes billing without making a purchase???

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