HT204088 iTunes is telling me that I have not purchased from my iPhone before although I have multiple times, and I don't remember my security questions and there is no option to change them. Any suggestions other than making a new account?

iTunes is telling me that I have not purchased from my iPhone before although I have multiple times, and I don't remember my security questions and there is no option to change them. Any suggestions other than making a new account?

If you create a new Apple ID you won't have access to the media purchased with the Apple ID you are currently using.
Try here > Rescue email address and how to reset Apple ID security questions

Similar Messages

I don't remember my security questions, and in order to purchase on on iTunes I have to know them. What do I do?

I don't remember my security questions, and in order to purchase on on iTunes I have to know them. What do I do?

http://support.apple.com/kb/HT5312

I don't remember my Security Questions and don't have a rescue e-mail for some weird reason, how do I change them?

I need (want) to buy songs. I can buy songs on my old computer with out a hassle, but currently it isn't hooked up. I'm using a new computer and would like to be able to buy songs. I don't remember my security questions and don't have a rescue e-mail, what do I do??

You need to contact Apple. Click here, phone them, and ask for the Account Security team.
(87350)

I don't remember my security questions and I tried guessing them and now I can't buy anything for 8 hours please fix this so I can download stuff and I don't remember any of my security questions. Please help me out as soon as possible

I don't remember my security questions and I tried guessing them and now I can't buy anything for 8 hours please fix this so I can download stuff and I don't remember any of my security questions. Please help me out as soon as possible

Username188 wrote:
I don't remember my security questions and I tried guessing them and now I can't buy anything for 8 hours please fix this so I can download stuff and I don't remember any of my security questions. Please help me out as soon as possible
Go to https://getsupport.apple.com ; click 'See all products and services', then 'More Products and Services, then 'Apple ID', then 'Other Apple ID Topics' then 'Forgotten Apple ID security questions'.

I want to buy an in-app purchase but i don`t remember my security questions and i cant access my recovery email either, what can i do? i have 100$ on my account and cant use it because of that problem, please help URGENT

I want to buy an in-app purchase but i don`t remember my security questions and i cant access my recovery email either, what can i do? i have 100$ on my account and cant use it because of that problem, please help URGENT

If you have a rescue email address on your account then you can use that - follow steps 1 to 5 half-way down this page will give you a reset link on your account : http://support.apple.com/kb/HT5312
If you don't have a rescue email address (you won't be able to add one until you can answer your questions) then you will need to contact Support in your country to get the questions reset : http://support.apple.com/kb/HT5699

I don't remember my security questions and I'm not in America now. I want to reset resurce email address but I can't have a phone call. Please send information from email, thank you.

I don't remember my security questions and I'm not in America now. I want to reset resurce email address but I can't have a phone call. Please send information from email, thank you.
<Email Edited by Host>

The Three Best Alternatives for Security Questions and Rescue Mail
     1. Send Apple an email request at: Apple - Support - iTunes Store - Contact Us.
     2. Call Apple Support in your country: Customer Service: Contact Apple support.
     3. Rescue email address and how to reset Apple ID security questions.
A substitute for using the security questions is to use 2-step verification:
Two-step verification FAQ Get answers to frequently asked questions about two-step verification for Apple ID.
These are user forums. You are not speaking to Apple here. You should not put a valid email address in a forum message.

I don't remember my security questions and I don't how rest the answers after resetting my password. I want to use my itunes credit to purchase music on my idevices.

I don't remember my security questions and I don't how rest the answers after resetting my password. I want to use my itunes credit to purchase music on my idevices. What can I do? I don't remember the answers to the questions.

See Kappy's previous discussion.
HT5312 How to recover security...: Apple Support Communities

HT5035 I cannot access my iTunes balance but I know my password. I don't remember my security questions and my back up email is no longer accessible. Help!!!

Help me please I have a balance and it's driving me nuts

Forgotten Security Questions / Answers...
See Here > Apple ID: Contacting Apple for help with Apple ID account security
Ask to speak with the Account Security Team...
Or Email Here > Apple Support iTunes Store Contact
More Info > Apple ID: All about Apple ID security questions
Note:
You can only set up and/or change a Rescue Email Before you forget the questions/answers.

I don't remember the security questions and the email account that is listed is no longer in use. What do I do?

What do I do when I can't remember the security questions and the email address is no longer in use that is listed?

The Three Best Alternatives for Security Questions and Rescue Mail
    1. Use Apple's Express Lane.
          Go to https://expresslane.apple.com ; click 'See all products and services' at the
          bottom of the page. In the next page click 'More Products and Services, then
          'Apple ID'. In the next page select 'Other Apple ID Topics' then 'Forgotten Apple
          ID security questions' and click 'Continue'. Please be patient waiting for the return
          phone call. It will come in time depending on how heavily the servers are being hit.
     2. Call Apple Support in your country: Customer Service: Contacting Apple for support or
          Apple ID- Contacting Apple for help with Apple ID account security. Ask to speak to
          Account Security.
     3. Rescue email address and how to reset Apple ID security questions.
How to Manage your Apple ID: Manage My Apple ID

I have a New IPone 5 and I cannot buy anything thru Itunes since I have not purchased from this device before. Itunes is trying to verify my ID by asking some security questions that I have never put the answers in for. Tried Support.

Apple Support says they have to have the answers to the security questions before they can rest my questions...????/

The Three Best Alternatives for Security Questions and Rescue Mail
     1. Send Apple an email request at: Apple - Support - iTunes Store - Contact Us.
     2. Call Apple Support in your country: Customer Service: Contact Apple support.
     3. Rescue email address and how to reset Apple ID security questions.
A substitute for using the security questions is to use 2-step verification:
Two-step verification FAQ Get answers to frequently asked questions about two-step verification for Apple ID.

HT1725 Where do I go when I can not remember my security questions to find the answers or to change them?

I can not remember my security questions answers to use my itune card to purchase things. What do i do or where do I go to retrive the answers?

If you can't remember them then go to Express Lane and select 'iTunes' from the list of 'products' in the middle of the screen.
Then select 'iTunes Store', and on the next screen select 'Account Management'
Next choose 'iTunes Store Account Security' and fill in that you'd like your security questions/answers reset.
You should get an email reply within about 24 hours (and check your Spam folder as well as your Inbox) - but some recent posts are saying that Apple have temporarily suspended the reseting of security question/answers whilst account security processes are improved, so it may take longer

HT5312 What if there is no option to click that says "send reset security information to..." ! And I can't remember my security question and as I've said no option to reset it through my rescue email although I have set it

I need to reset my apple I'd security question, and there is no option that says reset my security question through my rescue email

Click here and request assistance.
(76015)

I have been trying for 8 days and I can't remember my security question and it won't send me a email to reset! What do I do?

Help me please I need my account opened ASAP!!!!

Hi shineypence,
If you set up a Rescue email address:
Go into Manage Your AppleID, https://appleid.apple.com/cgi-bin/WebObjects/MyAppleId.woa/, select Password and Security, and click the first option (see below), and you will be able to proceed from there..... (I HOPE the first button is showing for you!)
Reset your password
You can change or reset the password for your Apple ID account by providing some information.
Select your authentication method.
Email authentication: To access your information, we will send an email to the rescue email address on file for you.
Answer security questions: To access your information, you will need to answer the security question(s) provided when you originally created your Apple ID.
If you did not set up a Rescue email address:
1. Go to Express Lane and select 'iTunes' from the list of 'products' in the middle of the screen.
   Then select 'iTunes Store', and on the next screen select 'Account Management'
   Next choose 'Forgotten Security Questions' and fill in that you'd like your security
   questions/answers reset.
You should get an email reply within about 24 hours (and check your Spam folder as well as your Inbox)
2. Once your questions have been reset, and you set up new ones, also set up a RESCUE EMAIL ADDRESS, so if you forget them again, you won't have to go through all of this.....
Hope this helps!
Cheers,
GB

What can i do if i don't remember my security questions and i dont have the option to send a verification mail?

Please help me, I buy a itunes card and its the first time i use my apple id in my new iphone and my laptop so when I try to use it, it ask me for the security questions and I dont know the answers!! and there is not an option to send a verification account email

Security questions:
https://discussions.apple.com/docs/DOC-4551
http://support.apple.com/kb/HT5312
This is also useful:
http://www.macworld.co.uk/ipad-iphone/news/?newsid=3463233&olo=email
If you don’t know your security questions, phone Apple (using the number listed here: http://support.apple.com/kb/HE57 ) and ask for the Account Security Team.

I don't remember my security questions, and I need to reset them to purchase anything on my ipad, how do I reset them?

Please help

See Kappy's great User Tips.
See my User Tip for some help: Some Solutions for Resetting Forgotten Security Questions: Apple Support Communities
https://discussions.apple.com/docs/DOC-4551
Rescue email address and how to reset Apple ID security questions
http://support.apple.com/kb/HT5312
Send Apple an email request for help at: Apple - Support - iTunes Store - Contact Us http://www.apple.com/emea/support/itunes/contact.html
Call Apple Support in your country: Customer Service: Contacting Apple for support and service http://support.apple.com/kb/HE57
 Cheers, Tom

HT204088 iTunes is telling me that I have not purchased from my iPhone before although I have multiple times, and I don't remember my security questions and there is no option to change them. Any suggestions other than making a new account?

Similar Messages

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