HT204088 Missing coins. Account charged!  Help please.

I purchased coins within a game.  My account in the APP store was reduced by the purchase amount, but I didn't get the coins.
Can someone please help me?

Try contacting iTunes support and ask for help : http://www.apple.com/support/itunes/contact/ - click on Express Lane, then iTunes > iTunes Store

Similar Messages

  • My dad and I have shared an iTunes account for years and I just created a new apple id but I have no Idea how to get all those purchases to this new account. Help please?

    My dad and I have shared an iTunes account for years and I just created a new apple id but I have no Idea how to get all those purchases to this new account. Help please?

    The old Apple ID (presumably your dads) owns those songs and your new Apple ID does not.  However, your dad can authorize your iD to use the songs by going to Store > Authorize This Computer from your iTunes menu and entering his Apple ID and password.

  • I would like to reset my balance on the account. Help please.

    I would like to reset my balance on the account. Help please.

    Contact iTune Support
    http://www.apple.com/emea/support/itunes/contact.html

  • I bought a used iphone 4 (gsm) and it was locked on an icloud account i asked the old owner to remove the device from his devices list on icloud and he did but the iphone is still asking to be activated on his icloud account. any help please???

    i bought a used iphone 4 (gsm) and it was locked on an icloud account i asked the old owner to remove the device from his devices list on icloud and he did but the iphone is still asking to be activated on his icloud account. any help please???

    If it's still asking for the seller's Apple ID and password, then he most likely did not actually remove the iPhone from iCloud. If the problem persists, return the iPhone and get your money back. The seller can figure out the problem and resell the iPhone later.
    Regards.

  • HT1277 i have set up an email account on my iPad, but i can not set up same account on iMac or iPhone , it keeps saying wrong password for account, any help please

    i have set up an email account on my iPad, but i can not set up same account on iMac or iPhone , it keeps saying wrong password for account, any help please

    i am trying to use my sky email on imac & iphone 4gs

  • I log in with my itunes login - it tells me i have a valid apple id, but not a validi cloud account. Help please???

    Hi, I have just downloaded icloud, its on my desktop fine.  When I try to log-in with my usual itunes id, it tells me - I have a valid apple id but not an icloud account. Am I being dumb or should I be doing something else? - please help, its doing my head in....

    You should have been assigned an @me.com email address, which is the login.  If you moved from MobileMe "paid" then that will be the Apple ID to use.

  • I have an old iCloud ID I can no longer access. I do not know the password to delte it. I can no longer access the email account. Help please.

    Please help. My new Iphone has synced an old Icloud ID and I cannot delete it. Any suggestions would be greatly appreciated.
    Thank you.

    If Settings>iCloud shows and older iCloud ID (email address) as a result of updating to iOS 7, go to https//appleid.apple.com, click Manage my Apple ID and sign in with your current iCloud ID.  Tap edit next to the primary email account, tap Edit, change it back to your old email address and save the change.  Then edit the name of the account to change it back to your old email address.  You can now use your current password to turn off Find My iPhone on your device, even though it prompts you for the password for your old account ID. Then go to Settings>iCloud, tap Delete Account and choose Delete from My iDevice when prompted (your iCloud data will still be in iCloud).  Next, go back to https//appleid.apple.com and change your primary email address and iCloud ID name back to the way it was.  Now you can go to Settings>iCloud and sign in with your current iCloud ID and password.

  • My ipod 4th gen just randomly shut off when I was on twitter today. I tried to reset it by pushing the home and lock button down at the same time but it still wouldn't work even after 40 seconds. And it was about 3/4 charged help please!!!!

    The apple icon only shows up for less then a second and I even plugged it in.. Please help me... PLEASAE!!!!

    Try:
    - iOS: Not responding or does not turn on
    - Also try DFU mode after try recovery mode
    How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
    - If not successful and you can't fully turn the iOS device fully off, let the battery fully drain. After charging for an least an hour try the above again.
    - If still not successful that usually indicates a hardware problem and an appointment at the Genius Bar of an Apple store is in order.
    Apple Retail Store - Genius Bar       

  • Help I have changed computer and email address and need to update details but see no way to update account. Help please me get itunes email support. I cannot find a way to email support.

    Hi,
    My older computer got smashed and even though I had all my information changed to this computer for some reaseons itunes did not. Therefore they are not transferring all my purchased items. How do I fix this so they are transferred and also my niece uses my credit card to purchase songs which I now want removed from her account as she no longer lives here. Please help I am trying to get an email address for apple itunes support team. HeLP

    Hello Jbug0409,
    Welcome to Apple Support Communities.
    It sounds like you’re running into an Apple ID password issue on your iPod touch, and you’ve created another account which you weren’t able to verify because you didn’t receive the verification email.
    Try resetting the Apple ID password for the account that’s already on your iPod touch as shown here:
    If you forgot your Apple ID password - Apple Support
    Also, take a look at this article which provides troubleshooting suggestions that’ll resolve most issues receiving verification emails.
    If you didn't receive your verification or reset email - Apple Support
    So long,
    -Jason

  • Constant request of permission in Controlled Account. Help please?

    Hi all,
    I have a problem with a Parental Controlled application in Lion. (Actually this problem has remained from Leopard, SL, and now Lion)
    Here it is.
    I set up an account for kids to use, and applications that are allowed from inside the Admin account, as per usual. Given permission for various applications to be used for example Open Office, Safari, etc and these all work as expected.
    But VirtualBox constantly requests permission to run in the Parental Controlled account.
    Even when I input admin details in the error window to "Always Allow" the message will always come back up. And then the application will either quit, or will not allow the VM disk image to load. It seems random.
    To me it's almost like I can't give permission fast enough to have the computer register my credentials correctly.
    I have 4 MacBooks with different flavours of OSX on them and they will all display the same behaviour, some constantly, others every so often.
    I've done everything I can think of to rectify this problem (not necessarily in this order)
    Repairing permissions
    Running Onyx
    Installing the (Combo) updates to the latest version of whatever system
    Zapping PRAM
    Running Disk Utility
    Does anyone have any idea? I bet this is something simple that I'm missing, but I think I've run out of ideas....
    Help?
    Thanks,
    Aaron

    Go back to the article you asked this question from and use the link to contact the iTunes Store staff in the 'Additional Information' section. If you don't already have a valid rescue email address, you can't reset the questions yourself, and nobody on these boards can reset them for you.
    Setting up a rescue email address requires correctly answering two of the questions.
    (93320)

  • No admin account URGENT HELP PLEASE :(

    so basically i have the most recent macbook (10.6.4 snow leopard). It is a school laptop so if we have any problems we have to take it to our school IT people. I really want to avoid this because they take forever and their way of fixing something is to wipe everything clean.
    Getting to the point, i was recently changing some user settings when i realised that my laptop was telling me that i needed an admin name and password. I entered my details but it still wouldn't let me in. i then realised that my account had been set to 'standard'. I have browsed through numerous forums to find the answer but the majority of them say that you have to reimage your laptop. I do have everything backed up so i dont really care if that is the thing i have to do. The problem is that to make any change i must have an admin name and password which defeats the whole purpose.
    im really stuck and dont know what to do please help me

    i have all the disks including another one that the school supplied that installs iwork and ilife. I cant seem to get single user mode or boot up with the disk (maybe my timing is wrong?). i was really trying to avoid giving it in to the IT department but looks like i will have to now. im leaving my school at the end of the year for another school that dosent give laptops (they kept them and you can borrow them from the library for about 2 weeks if you need a computer) so i would have to give it back (you can only keep it if you leave at the end of year 12 because they aren't worth much after 3 years of being used 24/7 so my dad says that he might buy this laptop of my current school for a reduced price (they were bought late 2009 and distributed a little before the middle of the year) so i want to make sure that my laptop is perfect if that ends up going through.
    but if anyone has any more ideas its only saturday so ive still got time to try them out. thanks again for everyones help so far :P

  • Downloading apps on 2 machines using the same account. - Help PLEASE ?

    Hi, new here so Hi Everybody.
    I have an iPhone which is sync'd with my Windows machine at home, all works fine.
    I am at work and wanted to download an App that was 150meg. The app is too big via 3G so bought it via my work PC (and paid £12.00 for it !!!) using the same account login details as home.
    Now, I am trying to get this app on my iPhone but i am unable to do this without erasing all the current apps i have on my iPhone...
    Can anyone shed any light on this ?
    Have i wasted my money ? Or can i download this app on my home PC when i get home ?
    Is there any way i can get it on my iPhone without deleting the other apps ?
    Any help is greatly received.
    Cheers
    Demsie

    Try to redownload the app at your home computer. Since you can sync only to one itune library you can't downlaod and sync onto another without erasing the content from the other one.
    If you use wifi on your phone you can downlaod the app directly and do the "transfer purchases" at home. (right click on your iphone in the device list)
    Redownloading apps: http://support.apple.com/kb/HT2519
    Troubleshooting purchased apps: http://support.apple.com/kb/TS1702

  • One library, Multiple Windows Accounts. Help Please!

    I have two windows user accounts on one computer. Each user has a separate ipod. I want to keep all music files in one place if possible. Currently all music is in iTunes music folder located in shared files. Each user has their own iTunes folder, iTunes music library, and the iTunes library in their directory. I thought each user account would be able to access the shared music files and rate the songs, etc., without disrupting the other users iTunes. Everytime one user uses Add file to library or use Add folder to library, the other user gets a ! next to the song and gets an error saying the song cannot be found do you want to search for it. I cannot figure out how to fix this or if it is even possible. I thought it was by the instructions on the iTunes website: How to share music between different accounts on a single computer. Any information would help thanks.

    Turn off 'keep iTunes folder organised' and 'copy to iTunes folder' in Edit\Prefs\Advanced in both accounts, and see if that helps.

  • My iPod touch doesn't want to turn on and it's fully charge since it's been on the charger, help please

    My iPod touch doesn't wanna turn on at all, it's been charged and it doesn't turn on for nothing, help please

    Try here:
    iPod touch: Hardware troubleshooting

  • HT201272 Want to recover music / books from old account? Help Please

    What should I do if I still have an account with you guys, but the email that I used for the account has been removed?  I would like to recover all my purchased material, but I don't have that email anymore so I can't reset my password?

    Please be aware that you are not communicating with Apple when you post in these forums. Most of the people who will reply to your posts are, like me, your fellow users.
    You may be able to reset the password by answering the security questions here. If you never set any or don't remember the answers, go here:
    http://www.apple.com/support/itunes/contact/
    and follow the instructions to report the issue to the iTunes Store and request assistance.
    Regards.

Maybe you are looking for

  • Lines appear when zoomed in

    These lines appear around the cursor when I use CTRL+scroll-up to zoom in. Is this a known issue with snow leopard or should I see a Apple genius?

  • What options do I have to patch the recommended patchset on Solaris 10 with a bunch of non-global zones?

    With the standard patching process(installcluster), it takes a looong time since each zone needs veridated. Any option that I can apply the patchset to the global zone only, then later upgrade the non-global zones? If possible, I'd like to use LU.

  • Saving favorites filters or transition for the next project

    I have about 20 filters and transitions that I like using and saved in favorites folder. Is there a way to save or recover the favorites folder after trashing preferences in the new upcoming project? I trash the preferences quite often, because I wor

  • "Contacts"  show my work contacts even though i don't have it set to sync?

    Don't get me wrong, i think this is really cool. I just want to get a grasp of what's going on? I have a MobileMe account set to sync my Contacts, Calendar, and Emails. I also have a work Exchange account set to sync only Emails. In OS 2.0, when I op

  • To buy or not

    I am seriously thinking about purchasing Flex Builder 2. On Amazon there was a listing for Flex Builder 2 Retail that is $200 more than Flex Builder 2. Any idea on the price or is this something new? Is Flex worth the $499 price tag? I know it is bas