HT204088 my niece made an in app purchase

I let my niece play with my phone and she made an in app purchase in one of my games "iMob2" for $19.99. I had already bought the $4.99 package and the $9.99 package, so she did not need to put in my password for any purchases. How do i go about getting a refund for this problem??? Do i need to call my bank?

Apple's policy is all app purchases are final but you can try asking.
Apple - Support - iTunes Store - Contact Us - http://www.apple.com/emea/support/itunes/contact.html
iTunes Store: About In-App Purchases - http://support.apple.com/kb/ht4009
iOS: Understanding Restrictions - http://support.apple.com/kb/HT4213 - "You can enable Restrictions, also known as Parental Controls, on an iPhone, iPad, or iPod touch to prevent access to specific features."
Children should not have access to your iTunes account password.
You should also consider removing credit card information from your account so no unconsidered purchases can be made by anybody. iTunes Store: Changing Account Information - http://support.apple.com/kb/HT1918

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I made an In-App Purchase and whenever I try to use it says I have to buy it and then I try to just give my info again then it tells me "You've already purchased this In-App Purchase but it hasn't been downloaded."

I made an In-App Purchase on the app Flipagram so I could have no watermark on the video and now it won't work. Can anyone help?

I've had this with games, I had to contact support via the 'problems with this app' link on the receipt & they refunded my money.

HT4009 I made a in app purchase on a game and it never took, when I went back and tried it again a window popped up that said I have already purchased this item but has not been downloaded yet? How do I download it when there is not a option to download?

I made a in app purchase on a game and it never took, when I went back and tried it again a window popped up that said I have already purchased this item but has not been downloaded yet? How do I download it when there is not a option to download?

Hi Dave_warr,
I would suggest restarting the iPad and see if the download resumes.
iTunes: How to resume interrupted iTunes Store downloads
Resuming downloads from an iOS device
From the Home screen, tap the iTunes icon.
For iPhone/iPod touch, tap More > Downloads. For iPad, tap Downloads.
Enter your account name and password.
Click the "OK" button.
Click the Resume or Resume All button to start the download.
If you don't see the application to download it, then follow these troubleshooting steps:
Downloading past purchases from the App Store, iBookstore, and iTunes Store
If the app does not appear in your list of purchases, then contact the iTunes Store for help:
How to report an issue with your iTunes Store, App Store, Mac App Store, or iBookstore purchase
I hope this information helps ....
Have a great day!
- Judy

Downloaded free game for my iPad 2; made several in-app purchases. The game no longer works, it's happen to all users (customers). Deleting and re-downloading refreshes the game to level 1. How can I get a refund?

Downloaded free game for my iPad 2; made several in-app purchases. The game no longer works, it's happen to all users (customers). Deleting and re-downloading refreshes the game to level 1. How can I get a refund?

You can contact iTunes and ASK for a refund. Then make make an exception to their all sale are final policy.
Refunds from the App Store or iTunes - Apple Club
In the future set the restrictions so that in-app purchases are prohibited and that a password is always required.
iOS: Understanding Restrictions

I have made many purchase on app but when i want to made an in-app purchase of a game, it appears "your purchase could not be completed". i have disabled the restriction already but it still doesn't work. anyone can give a hint or a hand here? cheers~~~

i have made many purchase on app but when i want to made an in-app purchase of a game, it appears "your purchase could not be completed". i have disabled the restriction already but it still doesn't work. anyone can give a hint or a hand here? cheers~~~

http://www.apple.com/support/itunes/contact/

HT4009 I made an In-App purchase of WORDsearch Bible, Thompson Chain Reference Library about a week ago and the cost of the item was debited to my iTunes store account. The problem is that I cannot locate this item on my iPad 2 inspite of its automatic d

I made an In-app purchase of WORDsearch Bible, Thompson Chain Reference Library on March 18, 2013. I tried to download the purchased item on my iPad2 but was unsuccessful even though my account with iTunes stores was debited almost immediately I completed the purchase. What can I do to retrieve or download the item I purchased?

Suzie
I sympathise with you.
We are fellow users here, you must contact Apple or your credit card company to try to resolve this.
In your email invoice for the £69.99 there may be a Report a Problem link, but I've found they don't work as well as they used to.
Try:
https://expresslane.apple.com/
Did you buy anything (free or otherwise) just before your son got hold of the iPad?
I've always found that if you've entered your password to purchase or update in the last 5-10 mins that you don't get asked for it again - I think this should be optional for app store purchases but definitely for in-app purchases if they allow kids to rack up extortionate costs.
I hope Apple can do the right thing for you.
£69.99 is a ridiculous in-app purchase cost. Do you know what the app was?
AC

HT5622 I made an in app purchase and the payment did not go through due to lack of funds. Now I am trying to change the payment option (credit card) but it is not accepting it. Please help! thanks in advance.

I made an in app purchase and the payment did not go through due to lack of funds. Now I am trying to change the payment option (credit card) but it is not accepting it.
Please help! thanks in advance.

I am desperate right now. I'm not sure if I got myself into some real trouble since I got the in-app and it works fine, but the purchase did not show up. It usually asks ms if I want to pay 2.99 and I would press "yes," but this time it did not ask and I feel like I got this app without paying for it. please any advice!?

I made an in app purchase and never received what I was supposed to. I contacted the producers of the app and they never got back to me. I then contacted apple and they said they would return my 25$ purchase. I still haven't gotten it. What do I do?

I made an in app purchase and never received what I was supposed to. I contacted the producers of the app and they never got back to me. I then contacted apple and they said they would return my 25$ purchase. I still haven't gotten it. I am starting to feel like I just lost 25 dollars and both companies are sweeping it under the bus. I don't know what to do now. What should I do?!?!

We are users like yourself. You are not speaking to Apple here. We are not able to help. Please call Apple to inquire.
Apple Store Customer Service at 1-800-676-2775 or visit online Help for more information.
To contact product and tech support: Contacting Apple for support and service - this includes
international calling numbers..
For Mac App Store: Apple - Support - Mac App Store.
For iTunes: Apple - Support - iTunes.

TS1702 i made an in app purchase and the purchase is listed on my billing statement but the in application purchase is not available within the app?

i made an in app purchase and the purchase is listed on my billing summary but i cannot access the purchase within the app. I have tried deleting the game and reloading the app and the purchase, nothing seems to work.

I've had this with games, I had to contact support via the 'problems with this app' link on the receipt & they refunded my money.

Two charges were made for in-app purchase

Hi, this has happened two time in the course of 1 month. I've made two in-app purchases from two different apps throughout the month. And both times, i was charged twice the amount of the price of the item, here's the story..
LINE app 800 coins - a month ago, i made a purchase of LINE coins, the app crashed during purchase, before i could fill in my itunes password. So i tried again, and it succeeded the second time, but two charges were made and only one reward was given.
LINE Lets Get Rich - a week ago, i made an in-app purchase from LINE Lets Get Rich app. The item was only made for one time purchase only, it is an offer for 'first purchase only'. When i was purchasing, the app crashed before i could fill my password for my itunes account. So i tried again, and it succeeded.. but again, two charges were made for this item. I paid twice the amount for both these in-app purchases!

If you've been charged twice then use the 'report a problem' link to contact iTunes Support (these are user-to-user forums) : http://reportaproblem.apple.com
Or you can try contacting iTunes Support via this page : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

TS1702 hi. i have made and in-app purchase in fring. the amount was deducted from cridet card, receved receipt, but nothing happended to my balance at fring.

hi. i have made and in-app purchase in fring. the amount was deducted from cridet card, receved receipt, but nothing happended to my balance at fring. what to do ???

The problem is with an item in the 'Latest Purchases' section. When I click on 'Report a Problem' it takes me to the support page. I have gone to the link you provided many times... so far it always says to check again in a few minutes and never works.
I would really like to hear back from Apple directly and get some assistance with this issue.

I have made an in app purchase then the game has frozen but still taken my money

For the 3rd time now i have made an in app purchase and then the app has frozen but still taken my money.
it is getting ridiculous and i want something to be done about this

If you haven't received the item then try the 'report a problem' page to contact iTunes Support : http://reportaproblem.apple.com
Or you can try contacting iTunes Support via this page : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption
For the game freezing, have you tried closing it via the phone's taskbar, doing a soft-reset of your phone, and if they don't fix it reported it to the game's developer ?

I am SO mad - made my first app purchase and they never gave me the option for using a gift card. i'm sure they charged my cr card. can I get that straightened out??

So mad - made my 1st app purchase that cost $$ and was not given the option of using my gift card. can I change this or is it a 'done deal' and my cr card will be charged??

You made assumptions about how something fuctions and when you were wrong you come here to rant. Be mad with yourself.
Did you read the back of the card? What does it say?
http://support.apple.com/kb/ht1574

I have accidently made an in app purchase how do i get refund

i have accidently made an in app purchase how do i get refund

If you mean you purchased it by mistake... you can try and get a refund...
Contact iTunes Store Customer Service:
Apple - Support - iTunes Store - Contact Us
But it is stated that all Sales are Final...

HT4009 I made 3 in app purchases that I have receipt for but haven't showed up. What do I do?

I made 3 in app purchases that I have receipt for but haven't showed up. What do I do?

- Can you redownload it by:
Downloading past purchases from the App Store, iBookstore, and iTunes Store-
- Otherwise, contact iTunes:
Contact iTunes

HT204088 my niece made an in app purchase

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