HT204088 refund request page

Why is it so hard to find the refund request page?  I made a contribution for an app and have cannot receive the service, therefore I want to get a refund.  It is almost impossible to find a link to the correct location for make a request.

Indeed this took me to a page where the information provided was how to protect the security of my account.  I had emailed iTunes previously and they advised me to contact the app developer, which I did... they advised me that they did not know why the app was not working and to contact iTunes for a refund....get the picture ... I think this is going to be a vicious circle.
I may just go to my bank and dispute the credit card charge...may be the easiest solution, since there is not an actual refund request page that I can find.
Thanks for your help.

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