HT204088 Security questions and answers

I have forgotten my security questions, answers. What do I do now?

1. See my User Tip for some help: Some Solutions for Resetting Forgotten Security Questions: Apple Support Communities.
2. Here are two different but direct methods:
    a. Send Apple an email request at: Apple - Support - iTunes Store - Contact Us.
    b. Call Apple Support in your country: Customer Service: Contacting Apple for support
        and service.
3. For other queries about Apple ID see Frequently asked questions about Apple ID.
4. Rescue email address and how to reset Apple ID security questions

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Every time I try to purchase a song from itunes, it says I have to put in security questions and answer them, which it's never done before. Then after I do the questions, it says that an error occurred and my changes couldn't be saved. HELP!

Every time I try to purchase a song from itunes, it says I have to put in security questions and answer them, which it's never done before. Then after I do the questions, it says that an error occurred and my changes couldn't be saved. It has been doing this for weeks, and I can't purchase anything! HELP!

Hi mterry1723, one solution that might be worth trying is this:
- Close iTunes, if it's open
- Open Safari and got to 'Preferences'
- Select 'Security' on the top
- Untick all the security options in the menu
- Click the 'Show Cookies' button and look for all the 'apple' entries in the left-hand column.
- Highlight them (select them collectively) and press 'Remove'
- Now open iTunes and buy the song as usual.
- You may be asked to do the same security process as before, so do as asked.
- Hopefully, the security check will now have accepted your answers and start downloading the song as normal.
Remember to re-tick all the required security options you had just un-ticked in Safari preferences. You don't need to bother about opening the cookies again.
I hope this has worked for you and my profoundest apologies if it has not. Worth a go, though!
I did see this thread: https://discussions.apple.com/message/18259935#18259935 which may be of more help, mainly the last entry by 'c2boyd'
Message was edited by: Bongomal

How do I change my security questions and answers without setting up a new account. I can't remember the answers to the questions that they ask.

How do I change my security questions and answers without setting up a new account. I can't remember the answers to the questions that they ask.

1. See my User Tip for some help: Some Solutions for Resetting Forgotten Security Questions: Apple Support Communities.
2. Here are two different but direct methods:
    a. Send Apple an email request at: Apple - Support - iTunes Store - Contact Us.
    b. Call Apple Support in your country: Customer Service: Contacting Apple for support
        and service.
3. For other queries about Apple ID see Frequently asked questions about Apple ID.
4. Rescue email address and how to reset Apple ID security questions
5. For online assistance use Apple - Support - Express Lane

Security question and answer

I like to find out my security question and answer

If you can't remember the answers to the security questions, then go to Express Lane and select 'iTunes' from the list of 'products' in the middle of the screen.
Then select 'iTunes Store', and on the next screen select 'Account Management'
Next choose 'iTunes Store Account Security' and fill in that you'd like your security questions/answers reset.
You should get an email reply within about 24 hours (and check your Spam folder as well as your Inbox).

How can i change a forgotten security question and answer in my apple id ?, how can i change a forgotten security question and answer in my apple id ?

how can i change a forgotten security question and answer in my apple id ?, how can i change a forgotten security question and answer in my apple id ?

SECURITY QUESTIONS
Read this note for information on how to reset the security questions http://support.apple.com/kb/HT5312
This user tip may also help you http://discussions.apple.com/docs/DOC-4551

Would like to change my security questions and answers on my Apple ID account??

I would like to Change my Security questions and Answers on my Apple ID account??
I have tried and have successfully reset my PW but I have forgot my answers to questions!!
HELP Please!

Alternatives for Help Resetting Security Questions and/or Rescue Mail
     1. If you have a valid rescue email address, then use this procedure:
         Rescue email address and how to reset Apple ID security questions.
     2. Fill out and submit this form. Select the topic, Account Security. You must
         have a Rescue Email to use this option.
     3. This is the only option if you do not already have a valid Rescue Email.
         These are telephone numbers for contacting Apple Support in your country.
         Apple ID- Contacting Apple for help with Apple ID account security. Select
         the appropriate country and call. Ask to speak to the Account Security Team.
     4. Account security issues almost always require you to speak directly to an
         Apple representative to securely establish your identity as the account holder.
         You can set it up so that Apple calls you, either immediately or at a time
         convenient to you.
            1. Go to www.apple.com/support.
            2. Choose Contact Support and click Contact Us.
            3. Choose Other Apple ID Topics and choose the appropriate topic for
                your issue.
            4. Follow the onscreen instructions.
         Note: If you have already forgotten your security questions, then you cannot
         set up a rescue email address in order to reset them. You must set up
         the rescue email address beforehand.
Your Apple ID: Manage My Apple ID.
                        Apple ID- All about Apple ID security questions.

HT201303 How do I change the security question in my apple account, I could not find editing the security questions and answers in manage account portal Please help

I have forgot my security questions and answers but I remeber my apple id and password. i couldn't make a purchase in mac app store without answering security questions. i could find a way to change the security questions in Manage account portal. Please help.

Some Solutions for Resetting Forgotten Security Questions: Apple Support Communities

How do you change your security question and answer

How do you change your security question and answer?

See Kappy’s great User Tips.
See my User Tip for some help: Some Solutions for Resetting Forgotten Security Questions: Apple Support Communities
https://discussions.apple.com/docs/DOC-4551
Rescue email address and how to reset Apple ID security questions
http://support.apple.com/kb/HT5312
Send Apple an email request for help at: Apple - Support - iTunes Store - Contact Us http://www.apple.com/emea/support/itunes/contact.html
Call Apple Support in your country: Customer Service: Contacting Apple for support and service http://support.apple.com/kb/HE57
About Apple ID security questions
http://support.apple.com/kb/HT5665
 Cheers, Tom

Forgotten security questions and answers :(

Hello there,
i have a problem with my apple id. I forgot the security questions and answers. How can i have them again?
Thanks,
Alaa

Hi Alaafromtx,
Thanks for using Apple Support Communities. This article has information on what to do if you can't remember your security questions and answers:
Apple ID: All about Apple ID security questions
http://support.apple.com/kb/HT5665
How can I reset my Apple ID security questions?
Sign in to My Apple ID (appleid.apple.com).
Select the Password and Security tab.
Answer your existing security question(s), then choose new questions and answers.
Click Save.
What should I do if I don't remember the answers to my Apple ID security questions?
Try answering them at least once to see if you can get them right, even if you are not sure you remember the answers to your security questions.If you are confident you can't remember them, try one of the following:
If you have three security questions and a rescue email addresssign in to My Apple ID and select the Password and Security tab to send an email to your rescue email address to reset your security questions and answers.
If you have one security question and you know your Apple ID passwordsign in to My Apple ID and select the Password and Security tab to reset your security question.
If you have one security question, but don't remember your Apple ID passwordcontact Apple Support for assistance. Learn more about creating a temporary support PIN to help Apple confirm your identity when you contact Apple Support.
Note: If you have forgotten your password and answer your security questions incorrectly too many times in a row, you will be unable to try to answer your security questions for a period of time. During that time you will not be able to reset your password and will not have access to your account.
Cheers,
- Ari

HT5312 how to reset my security question and answer i have try everything but can't get it don

how to reset my security question and answer i have try everything but can't get it don?

WHat have you tried ?
If you have a rescue email address (which is not the same thing as an alternate email address) set up on your account then you can try going to https://appleid.apple.com/ and click 'Manage your Apple ID' on the right-hand side of that page and log into your account. Then click on 'Password and Security' on the left-hand side of that page and on the right-hand side you might see an option to send security question reset info to your rescue email address.
If you don't have a rescue email address (you won't be able to add one until you can answer 2 of your questions) then see if this user tip helps : https://discussions.apple.com/docs/DOC-4551
e.g. you can try contacting iTunes Support : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Account Management , and then try Apple ID Account Security
or try ringing Apple in your country and ask to talk to the Accounts Security Team : http://support.apple.com/kb/HE57

Reset your security questions and answers

i canot remember my answers. and i need reset my security questions and answers

See Here... ask to speak with the Account Security Team...
Apple ID: Contacting Apple for help with Apple ID account security
Or Here > Apple Support iTunes Store Contact

TS2446 Security questions and answers

How long does it take for security questions and answers to be updated once you change them?

Apple support just told me it can take up to 24 hours.

HT201363 Security questions and answers

i need help sending my security questions and answers to my email, it says theyve been sent but i recieve nothing in my email and ive checked all folders

Alternatives for Help Resetting Security Questions and/or Rescue Mail
     1. If you have a valid rescue email address, then use this procedure:
         Rescue email address and how to reset Apple ID security questions.
     2. Fill out and submit this form. Select the topic, Account Security. You must
         have a Rescue Email to use this option.
     3. This is the only option if you do not already have a valid Rescue Email.
         These are telephone numbers for contacting Apple Support in your country.
         Apple ID- Contacting Apple for help with Apple ID account security. Select
         the appropriate country and call. Ask to speak to the Account Security Team.
Note: If you have already forgotten your security questions, then you cannot
         set up a rescue email address in order to reset them. You must set up
         the rescue email address beforehand.
Your Apple ID: Manage My Apple ID.
                         Apple ID- All about Apple ID security questions.

Skipping security questions and answers

Since recently, my iPad (but also iTunes on my mac) asks me for security questions and answers when I try to download an app. How can I download apps without providing these questions and answers?

Thanks Michael, so it is possible without security questions. Unfortunately, I find the 2-stage verification even more worrying. I've accepted the situation as is and have picked three questions and have entered random data as answers to them.
To clarify my objections to these security questions:
These questions provide no additional benefit. I can pick a question and answer truthfully, but these are generally things others could find out (especially in targetted attacks, where the attacker tends to already know a bit about the victim - does anyone remember how Paris Hilton's T-Mobile account got accessed by attackers who knew her dog's name? (yes, that is an especially stupid example, but it shows the problem with these kinds of "security measures"))
Entering random data is already a lot better, however iTunes will simply show your (random) answer on screen instead of the regular dots you see when entering your password. Apple tells us to keep your passwords private and not share them with anyone (including family). If family is sitting next to you while you type your random data, they can easily read along.
As it stands, these security questions impose another hurdle for the user, not the attacker. Hence my attempt to circumvent this approach. I have a strong password and I have implemented safeguards to prevent forgetting it. The security questions do not improve my situation, they are an attempt at improving the situation of people that take security less seriously. These are the same people that provide all the answers to these security questions on their facebook (or whatnot) for all the world to see. Pointless.
(Note that the 2-stage verification is a better approach that solves the problems mentioned above. However, it comes with new downsides that I won't detail here as this is already way too long).
Anyway, thanks to all that responded. I have to say, suggestions of moving to another vendor seem somewhat ridiculous. That also means purchasing new devices when all I want to do is use my device (the device I've grown used to) as I have for quite some time. And there is no guarantee that such a new environment does not have similar stupid security measures in place.

How to send my security questions and answers to my e-mail?

how to send my security questions and answers to my e-mail?

call apple 1-800-694-7466 ask for account security.
Peace, Clyde

HT204088 Security questions and answers

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