HT204088 What do i do if i get charged twice?

I bought some tap tap songs and i got charged twice for them, what do i do?

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  • HT204088 what do I do if I am charged twice for the same song?

    What do I do if I am charged twice for the same song?

    You can try contacting iTunes support via this page : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

  • TS1702 What do I do if I get charged twice for the same in-app purchase?

    I upgraded a level in a game and ended up getting charged twice for it. Who do I contact to resolve that? (Or am I just out the extra money?)

    Welcome to the Apple Support Communities
    Contact with App Store support > http://www.apple.com/support/itunes/contact

  • HT201303 Did we get charge twice for the same movie? pre order one twice by mistake

    Did we get charge twice for the same movie?  pre order one twice by mistake, what can I do to avoid double charge?

    Hello bruistopher,
    I can’t wait to get my hands on a iPhone 6 for myself. If I purchased and received a product, then noticed another authorization in my bank account, I am sure I would be just as concerned. I apologize if this has inconvenienced you in any way, and I would be happy to look into this for you more.
    When ordering a product off BestBuy.com, typically you should see an initial authorization when you place the order for us to ensure there are sufficient funds. Then once the product ships, the authorization would become an actual charge to your method of payment. I looked into your order and confirmed the estimated arrival date of 12/05/2014, just as your email stated. It appears something may have been missed in updating the status of your order.
    I have already reached out to my support team to look into this further. I will likely provide you with any updates via private message. I appreciate you bringing this to my attention.
    Thanks for your loyalty!
    JD|Social Media Specialist | Best Buy® Corporate
     Private Message

  • Can someone please tell me why when I order an Itunes app. , do I always get charged twice for the same thing.  It has happened on two different occasions.  Does it have anything to do with having 2 different ipods linked to the same account?

    Can someone please tell me why when  i order an app on my sons ipod, do I get charged twice for it?   When I tried do report a problem with the charge, it said that I can not get a refund on that item.   This is the second time this has happened to me.   Does it have anything to do with having more then one ipod linked to the same account?   Thanks for any help you can give me!!!

    It has nothing to do with have more than one device using that account.
    After you purchase it once, you redownload it on other devices by the following, not like purchasing a new app.
    Downloading past purchases from the App Store, iBookstore, and iTunes Store
    If you really got charged twice for purchases the same app twice with the same account contact iTunes again by:
    Apple - Support - iTunes - Contact Us
    Make sure that they are really the same app first.

  • Why am I getting charged twice a month?  I got billed Feb 27th, March 3rd and March 27 of this month.

    Why am I getting charged twice a month?  I got billed Feb 27th, March 3rd and March 27 of this month.
    First I tried to call customer support but they're closed right now.  24/7 Customer Care Chat is unresponsive.  & left me with this last option of posting another thread... sorry guys.  Hope someone can help me.  

    Well, you might try Adobe's Twitter if you have an account. Not sure if they are on right now or not: Adobe Customer Care (@AdobeCare) | Twitter
    Benjamin

  • HT204088 What do I do if I am charged teice for the same album

    How do I get a credit for an album that i dowloaded was charged twice on my account

    Go here:
    iTunes Support
    and follow the instructions to report the issue to the iTunes Store.
    Regards.

  • MMS + add some text = 2 chat bubbles... did i just get charged twice?

    I noticed when I send a pic using MMS and add some text to it, I get 2 chat bubbles; 1 for the pic and 1 for the text. Does this mean I got charged twice? I went to an AT&T store Saturday to ask someone and he said yes but the tone of his voice sounds like he was unsure. Is anyone else sending MMS with some text and seeing the 2 chat bubbles?

    No. You can confirm that by looking at your usage/bill.

  • HT2736 Do you get charged twice for resending a gift??

    Do you get charged again if you rsend a gift??

    If you follow the instructions on this page for resending it then you shouldn't be charged again : http://support.apple.com/kb/HT1541

  • Getting charged twice for line rental this month, ...

    My previous line rental saver ended on the 27/11/13 ,due to a few factors including a line fault which got repaired on 12/12/13 I had not renewed the LRS anyhow late on the 13/12/13 I attempted to pay online to renew LRS due to the first attempt failing for some reason, took me 15 mins into the next day to complete the ordering payment process To cut a long story short in my account i have a bill which is including line rental @ the full rate, and under my payments i can see that £20.60 has been debited from the £141.00 (cost of LRS) so in effect it would appear that BT are charging me twice, So today i rang bt explained this problem to them, they checked my account and confirmed what i was referring to , I explained that i did not want to be charged twice in one month and then credited back one line rental fee next month, I was then told that this was changed to no payment taken from bank this month , but billed for Dec and Jan calling plan +any calls that aren't included next month , which i don't have an issue with, But i'm not convinced that this will happen, as the bill for line rental this month hasn't been amended as yet, so if someone could double check this that would be great , as i don't want charging twice for line rental nor do i see that i should be

    Well from the screen cap of the below page i would say that it certainly looks like they intend to charge me twice
    I have 2 options though ,i have 7 days from 14/12/13 to cancel LRS for a full refund as per the notice given during payment process,
    or they can amend the bill and either not charge me for line rental ( ie per bill) or refund the £20.60 debited from the LRS cedit of £141 that i paid

  • HT204088 What do I do when I am charged money for an App upgrade that will not download?

    What do I do if an App upgrade will not download but I am charged the money for it?

    Go here:
    iTunes Support
    and follow the instructions to report the issue to the iTunes Store.
    Regards.

  • HT4009 Getting charged twice to get Amplitube in-app

    I have previously paid for and registered my Amplitube apps - Amplitube, Amplitube Fender and Amplitube Slash. I bought these apps from the iTunes store and they downloaded as stand-alone apps for my iPhone which isn't particuarly useful because they are designed as add-on or expansion apps for the original Amplitube app.
    Recently in this last week IK Multimedia (who publish Amplitube) have upgraded it to 2.0 or 2.5 (I forget which) and it allows in-app purchasing of the other two apps (the amplitube fender and amplitube slash apps) and when you purchase them in app (for the same price as the standalone) it allows the content from all the apps to be linked.
    I chose to download these via the in-app service assuming that because I'd already purchased them before and then registered the apps then surely I couldn't be charged a second time for getting what I had assumed I was downloading in the first place.

    Contact iTunes Support with your query...  Apple  Support  iTunes Store  Contact Us

  • HT4009 Getting charged twice for one purchase

    I bought an App for $4.99, and was charged for it twice.  How do I get a refund for the second time I was charged?

    Click the Report a Problem link in your email receipt.

  • HT204370 Why does our movie show up twice in the video/movie selection area? It seemed to download twice because I didn't know what it was doing. Am I charged twice ?

    Good morning. I am a real rookie here, we downloaded a movie and now it is listed twice in our video/movie folder. Does this mean we are going to be charged twice? Thank you

    Good morning. I am a real rookie here, we downloaded a movie and now it is listed twice in our video/movie folder. Does this mean we are going to be charged twice? Thank you

  • HT204266 I just bought a 2nd ipad and wanted to download books purchased with my first ipad. Can I "sinc" them somehow so I don't get charged twice?

    I just bought a 2nd ipad and want to download books purchased with my first ipad without being "double charged". Is there a way to do this?

    If you are syncing with a computer and transferring your purchases there you can sync the 2nd iPad with the computer and transfer all of them (quickest method). If you are using the same Apple ID on the 2nd iPad you can download them again without being charged.

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