HT204088 What do I do if I think I've been double-billed for an in-app purchase?

What do I do if I think I've been double-billed for an in-app purchase?

The necessary links/menus you need to navigate to after clicking the Report a Problem link can be a little tricky to find. See
Refunds from the App Store or iTunes Store
Hope it works out for you (:

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HT4009 Not very user friendly! Where is the place to report a problem!? I have been billed for an in-app purchase but not had the goods - I received an error message telling my I hadn't been charged at the time and now it is on my bill! What can I do?

Not very user friendly! Where is the place to report a problem!? I have been billed for an in-app purchase but not had the goods - I received an error message telling my I hadn't been charged at the time and now it is on my bill! What can I do?

You can try contact iTunes support via this page : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

I got billed for an in app purchase for an app thats not on my phone. What should I do ?

My Apple account is only one phone. I got charge ten dollars for in app purchases made my a toddler. I than removed that app. The app is gone. I wasn't even on my phone when I got a email saying I was billed for 3 in app purchases from an app thats not on my phone. What should I do or should I ask is their anything I can do ?

You can try contact iTunes support via this page : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

HT204088 I have been charged twice for an in app purchase, how do i get a refund?

I made a purchase in an app (Paradise Cove Game), I only received 1 bundle but have been charged twice. Can anyone tell me how I can get a refund? Thanks

You can try contacting iTunes Support via this page : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

TS1702 I was double billed for an app. What do I do?

I was double billed for an in-app purchased They say it's in eligible for a refund. Now what?

http://www.apple.com/support/itunes/contact/

Hi, i think ive been double charged for some songs on itunes, im not sure who to contact, please help!

hi, i think ive been double charged for some songs on itunes, im not sure who to contact, please help!

You can try contacting iTunes support via this page : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

My iPhone 4 froze when I was using the Facebook app. The only thing moving is the indicator at the top spinning to show its "thinking." Its been like this for about an hour, I can't even turn it off. Any ideas (other than letting the battery go dead)?

My iPhone 4 froze when I was using the Facebook app. The only thing moving is the indicator at the top spinning to show its "thinking." Its been like this for about an hour, I can't even turn it off. Any ideas (other than letting the battery go dead)?

Thank you, I've tried that but it won't work either, the logo never comes up. It just stays on the FB app screen. I tried connecting to iTunes to see if I can fix something from there and it freezes iTunes. Also tried disconnecting the wifi (I don't know how I thought that would help but worth a try) and plugging it into the charger but still nothing. I think I'll have to visit the store tomorrow. I appreciate it, though!

HT4381 I think I've been over charged for a film

I think I've been over charged for a film I haven't down loaded.

It was directly from Apple TV

HT204088 What do you have to do if you have been incorrectly charged ?

What do you have to do if you have been incorrectly charged ?

Contact Apple Support and select Billing & Sales.

HT201272 I downloaded a previously purchased app. I have the receipt for the in app purchase, yet the game wants to charge me again to unlock. What do I do?

I have downloaded a past purchase from the app store through iTunes. It was a trial game that you unlock with an in app purchase. I paid the price and unlocked it months ago and still have the receipt.
When I try to restore the purchase, the in-app unlock is no longer working and the App Store wants to charge me another $4.99.
What do I do?

You CANNOT download music again.
You buy one and only one download. It is your responsibility to move/copy/backup your music.
It has always been very basic to always maintain a backup copy of your computer. Use your backup copy to put the music back.
If for some reason you have failed to maintain a backup (not good), then you can transfer itunes purchases from an ipod. File>Transfer Purchases

HT204088 doubled charged for the same app

Why am I getting doubled charged for the same app

Could you be more explicit, this is a user forum. Apple does not answer questions here. We are not mind readers. What app? How do you know that you were double billed? Was it with the same Apple ID or with two different IDs?

It's not that the Flash plugin has crashed, it's that Firefox will not play the code written - IE9 does, Chrome does, Safari does - what's up with your Flash support - it's been brain dead for the last three releases - ever since v4 I think

Enter this url in any modern browser IE9 (I never would have believed that I would be complaining about Firfox not working and IE does! - it that how far you've gone down?), Chrome (no wonder people are switching to it in droves) and even Safari - and it plays, but not in Firefox v6.02 - it used to play fine when I first uploaded it back in July 2010 (v3.6 Firefox I think)
http://www.burleighphoto.com/1007-pmb-slims/04/index.html
http://www.burleighphoto.com/1106-chris-sharyl/01/index.html
Try this link in Firefox v6 and then try it in Chrome - nuf said.
Hope you can fix this or I'll be having a big disclaimer on all of my site - does not work in Firefox. Never thought I would be saying this.
Thanks. Craig.

I should test it on my wife's old Xp with v3.6 - too late tonight - will check tomorrow. Thanks for your help. Craig.

HT201359 My MasterCard bill for my iTunes song purchases are always moreo than what I bought. I only buy one song at a time or buy new levels for candy crush at .99 or 1.29 for songs, but there are times when my mc bill shows iTunes bought for 7.39 or 6.2

I use iTunes for songs and to buy more levels on candy crush. My bill is to MasterCard, but each month my iTunes is for more than what I think I purchased. I recently had to change my mc number. It was a new number so I changed it on my account. When I buy a song I get an email but sometimes my bill shows for more than .99 or 1.29, it might show for 7.00 or more and when I call the number on the iTunes account I can never speak to an actual person. What should I do?

Sometimes iTunes clumps bills together... look inside the email to see if there is a list of what you purchased. If you notice when you make a purchase it never comes out right away.. .its sometimes a week later before it comes out or you get an email. If during that week you purchased other items itunes may bill those together.

HT204088 Charged twice for an in app purchase

I recently made a purchase via the Simpsons tapped out game. When I got my email receipt from iTunes I have been charged twice. I clicked on the report a problem link next to the purchase but it just keeps saying cannot connect to iTunes...can anyone give me any advise on what I need to do please?
Thank you!x

If that route isn't working then you can try contacting iTunes support via this page : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

No wi/fi iPhone 4S and no help apple thanks for all the hrs on the phone and letting me use up all my Internet doing what y'all said do and not fits yeah been going on for months and it only mess up each time y'all ask to up date and I'm at 6.1.3

WHy did y'all let me wast my time trying to fix this phone and use up my Internet on here and at home when all everyone that has IPhone has the same problem that I do ? And it's every time y'all add a update I'm at 6.1.3 and that's 3 updates from the time I had got this phone replace in oct and been out of wi/fi two months now and all the reboots from oct I had to do

This is a user to user help forum only. You are not addressing Apple here.
My iPhone 4S, iPhone 5, and iPad 2 are running 6.1.3 with no such problem and the same with the overwhelming majority of iOS devices running 6.1.3.

HT204088 What do I do if I think I've been double-billed for an in-app purchase?

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