HT204088 What if I got charged twice for the same purchase

What can I do if I get purchased twice in the iTunes Store

If you have then you can contact iTunes support via this page : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

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HT204088 I was charged twice for the same purchase and I can't find a place to make contact for a refund from the iTunes store...

ON August 7th this year I purchased an ibook and was charged twice for the same book, so I would like to get a refund for one ...
Where can this trensaction be done? I'm having a problem finding the location.

You can contact iTunes support here and ask for a refund/credit for the duplicate charge : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

HT3702 I was charged twice for the same purchases

I was charged twice for the same groip of purchases how do i get my money back?

You can contact iTunes support via this page (these are user-to-user forums) : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

What to do if i purchased a album on my ipad and tried to sync it to my home computer and I've been charged twice for the same purchase??

I purchased a album on my ipad shouldn't it sync to my computer once i log in. I've been charged 2 times for the same purchase.

You can either connect the iPad to your computer's iTunes and do File > Transfer Purchases. Or, depending on which country that you are in, you might be able to re-download it on your computer's iTunes and for future purchases be able to use automatic downloads.

My credit card got charged twice for the same subs...

I just renewed my unlimited world subscription. But for some reason, Skype subscribed me twice, meaning my one account has two same subscriptions, and my credit card was charged twice. Would you please cancel one and refund me? It just doesn't make sense at all to have two same susbscriptions in one account. So rediculous. Please respond. Thanks.

pandaw wrote:
Skype subscribed me twice,
Hello and welcome to the Skype Community.
I can see that in your account. please contact Skype customer service to request a refund.
TIME ZONE - US EASTERN. LOCATION - PHILADELPHIA, PA, USA.
I recommend that you always run the latest Skype version: Windows & Mac
If my advice helped to fix your issue please mark it as a solution to help others.
Please note that I generally don't respond to unsolicited Private Messages. Thank you.

Charged twice for the same purchase

I've noticed that on 15th of July i was charged 2 x Eur 10 although i had not had a long enough conversation to justify that amount. Please correct these mistake and make a refund.
Thanks

for clarifications regarding those charges, you may need to contact customer service. Just click the link below for instructions on how to contact the support them. You can also request for a refund if preferred/applicable;
http://community.skype.com/t5/General-Discussion/How-to-Contact-Skype-Customer-Service/m-p/431911
IF YOU FOUND OUR POST USEFUL THEN PLEASE GIVE "KUDOS". IF IT HELPED TO FIX YOUR ISSUE PLEASE MARK IT AS A "SOLUTION" TO HELP OTHERS. THANKS!
ALTERNATIVE SKYPE DOWNLOAD LINKS | HOW TO RECORD SKYPE VIDEO CALLS | HOW TO HANDLE SUSPICIOS CALLS AND MESSAGES

Charged twice for the same purchase on Apple store!

Hi Everyone! I had purchased ProCam from the Apple store on 5th Jan using my debit card and was charged 60 bucks for that. Now today again my bank account was debited for another 55 bucks. Is it some kind of an error? I have gone ahead and removed the card details from my Apple account since then. How can I get my money back? Would appreciate any help with this...

Contact iTunes Customer Service and request assistance
Use this Link > Apple Support iTunes Store Contact

HT3702 My credit card was charged twice for the same purchase. How can this be fixed?

I purchased an album and it was debited out of my account twice. How can this be fixed?

Contact iTunes Customer Service
Apple Support iTunes Store Contact Us

HT204088 what do I do if I am charged twice for the same song?

What do I do if I am charged twice for the same song?

You can try contacting iTunes support via this page : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

Charged twice for the same items brought onilne

Beats by Dr DreurBeats Earbud HeadphonesSilver9000016801
SkullcandyInk39d 2 Earbud HeadphonesRedBlackS2IKDY010
SonyZX Series OnEar HeadphonesMDRZX110WHI
TargusAscend Backpack Laptop CaseBlackTSB710US
TargusDebossed Laptop SleeveGrayBlackTSS600US
I brought these above items on 11/28/2014 for $108.02. When I pressed "Place Order", a pop up came which said "Their has been an glich while placing the order, please contact the costumer care". So what I did is that I pressed the "place order" again. So this time the order got successfully placed. I then went into my BestBuy account and I could see my order. But when I saw my Bank Account, I was charged twice for the same order. I need your help to sort this problem.

Hello zuberkampli,
Thanks for choosing Best Buy when making your Black Friday purchases! I do however apologize, as it sounds like there may have been a slight hiccup when placing your order. I’m familiar with the issue you speak of and I’m happy to review your order details to determine the best route to go here.
I’ve located your order using your email address on file for the forums and I’m happy to confirm that the issue you endured did not result in a duplicated order. With that, what you’re seeing is a secondary authorization, not a charge, and it should drop off your account in 3-5 business days, if not sooner. In the meantime, I apologize once again for any inconvenience the secondary authorization may cause.
Thanks for posting on the forums and please let us know if you need any assistance in the future!
Best regards,
Brian|Senior Social Media Specialist | Best Buy® Corporate
Private Message

TS1424 Charged twice for the same subscription

Renewed by 30 day subscription to the Sun newspaper online. Just got the invoice from the iTunes store and have been charged twice for the same subscription.
Go into iTunes and click on 'Report a problem' and get a very confusing page full of FAQ's but I can't find anyway of contacting iTunes to ask for a refund. When I go into the Sun Newspaper App on my iPad 2 it says I have 25 days subscription left.
Help someone before I lose all my hair!

Go here:
http://www.apple.com/support/itunes/contact/
and follow the instructions to report the issue to the iTunes Store.
Regards.

HT201303 Did we get charge twice for the same movie? pre order one twice by mistake

Did we get charge twice for the same movie? pre order one twice by mistake, what can I do to avoid double charge?

Hello bruistopher,
I can’t wait to get my hands on a iPhone 6 for myself. If I purchased and received a product, then noticed another authorization in my bank account, I am sure I would be just as concerned. I apologize if this has inconvenienced you in any way, and I would be happy to look into this for you more.
When ordering a product off BestBuy.com, typically you should see an initial authorization when you place the order for us to ensure there are sufficient funds. Then once the product ships, the authorization would become an actual charge to your method of payment. I looked into your order and confirmed the estimated arrival date of 12/05/2014, just as your email stated. It appears something may have been missed in updating the status of your order.
I have already reached out to my support team to look into this further. I will likely provide you with any updates via private message. I appreciate you bringing this to my attention.
Thanks for your loyalty!
JD|Social Media Specialist | Best Buy® Corporate
Private Message

I was charged twice for the same order!

I was charged twice for the same item; once for my online pre-order through BestBuy.com and again when I picked up the item at the Best Buy Store.
I pre-ordered an Xbox One - Day One Edition from BestBuy.com on 09/02/2013. I scheduled to pick up the item at the Best Buy Store in Eden Prairie after the Microsoft release date of 11/22/2013. On 11/25/2013 I arrived at the Eden Prairie Best Buy excited to pick up my Xbox One - Day One Edition.
The Best Buy staff had difficulty linking the pre-order to the in-store pick up. They couldn't confirm if I already paid for the item through BestBuy.com. They asked for my various email addresses and phone numbers and I was required to show them my ID which matched the name on the sticker which was placed on the side of the pre-ordered item. I waited 10-15 min at the checkout until the 3 Best Buy employees troubleshooting the transaction were satisfied. Little did I know, I was being charged twice for the same item! Once for my online pre-order through BestBuy.com and again at the store when I was picking up my item! The worst part is that during the confusion during the in-store pickup, the Best Buy staff created a new transaction ticket to complete the checkout. This created a new entry in their system which claimed that I picked up two Xbox One - Day One Editions! I would like to point out that the Day One Edition could only be obtained through the pre-order process, and only one pre-order was allowed per person! (This was Best Buy's Policy) My transaction involved only one pre-order number! (removed per forum guidelines) This makes it impossible to sell me (2) Xbox One - Day One Editions.
On 11/25/13 I received 2 paper documents along with (1) Xbox One - Day One Edition with serial number: (removed per forum guidelines) from the Eden Prairie Store.
1. A Best Buy Pick-up Acknowledgement for $536.36 for order number (removed per forum guidelines). This document did not contain a serial number for the item. The document was printed at 6:31PM.
2. A standard Best Buy receipt for $536.36 printed at 6:35PM. (4 minutes after the first document) This document did contain a serial number for the item: (removed per forum guidelines).
Now for the two charges:
1. The first charge on my card ending in 8754 was on 11/22/13 for $536.36 from BestBuy.com.
2. The second charge on my card ending in 8754 was on 11/26/13 for $536.36 from Best Buy Eden Prairie.
I noticed the additional charge error after I returned the item (that I was charged twice for -Serial Number: (removed per forum guidelines) on 01/02/14. I checked my account to make sure I was refunded and I noticed I was charged twice. At this time I spoke with the Best Buy Customer Service at the Best Buy Eden Prairie Store. They recommended I call the Best Buy number on the receipt to sort it out. I called the number and due to the holiday congestion I was unable to connect with a Best Buy Representative after waiting for an hour. I again contacted the Best Buy Customer Service at the Eden Prairie Store and they recommended I file a claim with my bank.(Wellsfargo)
I filed a claim with WellsFargo ((removed per forum guidelines)) but after 4 weeks the issue did not get resolved.
After the Wellsfargo claim failed I filed two new claim numbers with Best Buy in hopes that working with Best Buy:
1. Best Buy Claim # (removed per forum guidelines)
2. Best Buy Claim # (removed per forum guidelines)
I also printed the following documents on 06/1/14 and presented them to the store manager for review:
-Bank account statement showing the two charges 4 minutes apart.
-A Best Buy Pick-up Acknowledgement
-A standard Best Buy receipt
-The return slip from the return on 01/02/14.
-Screen captures of my email pre-order acknowledgement
-Screen captures of my email pick-up acknowledgment.
After spending 2 hours at the service desk I was denied a refund because Best Buy claimed two Xbox One -Day One Edition's were purchased by me, 4 minutes apart, however, Best Buy could only provide one serial number for the transaction. I stated that the claim could easily be settled if they provided the two serial numbers in their system that were sold to me with my signatures. They could not. It is frusterating as the customer because I know there was only one serial number involved in the transaction.
I then filed a claim with the Better Business Bureau. Best Buy responded that their records show no inventory adjustments therefore they will not issue a refund. To prove that they sold me two xboxs they could simply provide the two serial numbers that they received payment for. Best Buy will not do this because they know they only have proof of one serial number in the transaction.
I consider Best Buy's response unethical. I don't want to believe that they are in the business of stealing but their lack of understanding and willingness to entertain the possibility that they made a mistake is convincing me otherwise. If you can't prove you sold two items, you have no business in charging for two items. I can prove that I have been charged twice in error. I was also disappointed that they did not address the facts in my claim. Best Buy is losing a customer of over 20 years.
Thank you for your time in reading my message.

Hello Consumer777,
I sincerely appreciate the amount of detail you’ve provided in your post. It appears you’ve been dealing with this scenario for quite some time, and I thank you for bringing it to our attention on the forums.
I’ve reviewed your case history with Best Buy in regards to this issue, as well as the details of the Better Business Bureau (BBB) case that was opened. We provided our definitive response to the BBB and Best Buy’s decision on the matter has not changed.
Thank you for sharing your feedback on the forums.
Sincerely,
Brian|Senior Social Media Specialist | Best Buy® Corporate
Private Message

HT201303 I was charged twice for the same song how do I get reimbursed?

I was charged twice for the same song how do I get reimbursed?

You can try contacting iTunes support via this page : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

TS1424 I purchased songs from an EP then bought the album once it was released and have been charged twice for the same song when I already own it. How do I get refunded?

I purchased songs from an EP then bought the album once it was released and have been charged twice for the same song when I already own it. How do I get refunded?

Contact iTunes Customer Service
Apple Support iTunes Store Contact Us

HT204088 What if I got charged twice for the same purchase

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