HT204088 Why have I been billed twice for the same movie? Please amend my account
Yesterday I was billed twice for the same movie Women on the Sixth Floor.
Can you amend this please?
These are user-to-user forums, you are not talking to Apple here. If you have a billing issue then you can contact iTunes support here : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, BIlling & Redemption
Similar Messages
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HT201359 Why have I been extra charged for an app and have been billed twice for the same app?
Why have I been extra charged for an app and have been billed twice for the same app?
We are are fellow users here on these forums, you're not talking to iTunes Support here, we won't know why.
I don't know what you mean by 'extra charged' (have you made in-app purchases within the app, or are you in the US and need to add on your state's sales tax to the listed price ?), or have you added or changed your credit card details on your iTunes account ? If you have then each time that you do so a small temporary store holding charge may be applied to check that the card details are correct and valid and that it's registered to exactly the same name and address as on your iTunes account - it should disappear off your account within a few days or so.
Store holding charge : http://support.apple.com/kb/HT3702
If you've been double-charged then try the 'report a problem' page to contact iTunes Support : http://reportaproblem.apple.com .
If the 'report a problem' link doesn't work then you can try contacting iTunes support via this page : http://www.apple.com/support/itunes/contact/- click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption -
HT204088 ive been billed twice for the same app ie the Sun monthly sup
Ive been billed twice for the same month for the sun monthly subcription how do i get my money back?
Hi..
First, turn off the subscription until the matter is cleared up > iTunes Store: Purchasing and managing auto-renewing subscriptions
FYI, Apple's policy states that, "all sales are final" > iTUNES STORE - TERMS AND CONDITIONS
However, since you were billed twice, try contacting the app developer here > http://www.thesun.co.uk/sol/homepage/article296174.ece -
I have been charge twice for the same app please help
I have been charge twice for the same app please help, I have look for help but no luck,
Contact iTunes Store Customer Service:
Apple - Support - iTunes Store - Contact Us -
Ive been charged twice for the same movie on iTunes. How can I have this secondary charge reversed?
On your email receipt and in the Purchase History section of your iTunes account there is a link that says Report a Problem. Click on that link.
Or you can contact iTunes by:
Apple - Support - iTunes - Contact Us -
TS1702 What do I do if I've been billed twice for the same app?
I recently purchased an app and was billed twice for the same product - why?
FOR ASSISTANCE WITH ORDERS - iTUNES STORE CUSTOMER SERVICE
For assistance with billing questions or other order inquiries, please refer to our online support page by clicking here: http://www.apple.com/support/itunes/store/. If you cannot find the answers you are seeking in our robust knowledge base, you can contact us by visiting the following URL http://www.apple.com/support/itunes/store/, clicking on the appropriate Customer Service topic, then using the contact button or email form at the bottom of the page. Responses to emails will be provided as soon as possible.
Phone: 800-275-2273 How to reach a live person: Press 0 four times
Hours of Operation: Mon-Fri: 9am-5pm ET
Email: [email protected]
How to report an issue with Your iTunes Store purchase
http://support.apple.com/kb/HT1933
iTunes Purchase Problems: How to Report a Problem to iTunes Support
http://tinyurl.com/7tscpa7
How to Get a Refund from the App Store
http://gizmodo.com/5886683/how-to-get-a-refund-from-the-app-store
Getting Refunds for your iTunes Store Purchases
http://www.labnol.org/software/itunes-app-store-refunds/13838/
Canceling a Digital Subscription
http://gadgetwise.blogs.nytimes.com/2011/10/14/qa-canceling-a-digital-subscripti on/
Cheers, Tom -
Why am I getting billed twice for the same thing
I ordered 9 songs off of Itunes on 12/29/12 and my visa was billed $10.50 an email was sent to me confirming this.
today (1/2/13) I was sent another email billing my visa for $7.32 for 6 of the same songs I ordered on 12/29/12.
Why am I getting billed twice for these songs.This a user to user forum. We don't know why you where billed twice. Please navigate to the Contact Us link at the bottom of this page and contact Apple. They will be better suited to answer your question.
Regards -
HT3702 I have been billed twice for the same ringtone is that right?
I have been charged for the same ringtone twice is that right?
Did you download it on two devices - they are currently a one-time only download, so to get them on a second device you need to copy them from the first device to your computer's iTunes via File > Devices > Transfer Purchases and you can then sync it to other devices that you have. Otherwise you can contact iTunes Support via this page : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption
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I have been charged twice for the same movie?
i recently purchashed Stomp The Yard on my Ipad and when i went to download it on my Macbook, it wouldnt download. so i downloaded it again and it has charged me again for doing so...
i hope you can refund me with the amount
many thanks
laurie evansDoes your purchase history say you bought it twice?
Contact iTunes Store support staff through the report a problem links in your account history or,
iTunes Customer Service Contact - http://www.apple.com/support/itunes/contact.html - Apple states all sales are final, but you can always try. -
TS1424 Why was billed twice for the same app?
Why did I get billed twice for the same game app?
Contact iTunes support and ask (these are user-to-user forums) : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption
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I have been billed twice for the purchase of the same audiobook. What is my remedy?
Contact iTunes Stores support: http://www.apple.com/support/itunes/contact/
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I purchased songs from an EP then bought the album once it was released and have been charged twice for the same song when I already own it. How do I get refunded?
Contact iTunes Customer Service
Apple Support iTunes Store Contact Us -
Credit card has been charged twice for the same product ( Home Design)
Dear Sir ,
upon reviewing my credit card statement , I have noticed that i have been charged twice for the same product which I am not even aware of , however I would apprcaite reviewing the cahrges and do the refund to my credit card
The DUPLICATE charges are against Home design : 49.99 USD
and another one for an application which is not downloaded ( The last driver )
Thank you and very best regards
Riad
Message was edited by: zahra1966These are user-to-user forums, you are not talking to Apple here.
You can contact iTunes support via this page : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption -
why my money were taken twice for the same program?
contact expresslane via email or chat, they will refund you as long as this is the first time
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HT3702 billed twice for the same song yes 2 email only
please check my account billed twice for the same song i did two email only
We are fellow users here on these forums, you're not talking to iTunes Support. You can try the 'report a problem' page to contact iTunes Support : http://reportaproblem.apple.com
If the 'report a problem' link doesn't work then you can try contacting iTunes support via this page : http://www.apple.com/support/itunes/contact/- click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption
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