HT204088 why have i been charged an extra £1.58

I recently bought 2 songs at £0.99 each, but an extra £1.58 has also been charged from my account. Why is this?

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Use this Link > Apple Support iTunes Store Contact

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TS4268 Why have I been charged for iMessage activation now, when I have been using iMessage for more than one year?

I received a message on my iPhone saying that some charges could be applied due to activiation of iMessage. My question is: why have I been charged now, if I had already activated iMessage and I have been using it for more than a year.

We are basically users and can't really help with activation. So unless a staff member can check in, you need to speak to Customer Service.
http://helpx.adobe.com/x-productkb/global/service1.html
Serial number and activation chat
or
800-833-6687
Monday—Friday, 5am—7pm PT

Why have I been charged twice and what for?

I have been charged two amounts, I presume for my landline to skype service. I would like to know why, and what this payment has been taken for? I Have been using this service since 2011 and cannot remember this happening before.
PayPal states that [email protected] is to be used as the customer service email, which has an auto responder stating that the email address is no longer in use. The message directs me to manually find and use a contact form which I could not find.
This has left me incredibly frustrated, to the point that I would like to cancel this subscription immediately.
Please contact me as soon as possible.

Those are just the system checking that there is a valid account in the bank and that there are funds available. Those are only pending charges, they will not be completed and no funds will actually be removed from your account.

Why have I been charged twice for my cloud subscription

DSSY005121537DT
it would appear that Adobe thinks deaf or hard of hearing people do not use their products, or else why would they insist on calling their help line.
Is this in contravention of Disability Discrimination Act (UK) or the equivalent in US.
My question is simple, why have you taken 2 payments out of my account.
Mark Waterhouse

Hi Mark,
We are really sorry for the incovenience . I have checked the Transaction number that you have provided and i can confirm that there is a credit for the duplicate payment . The money was credited back in your account on the 4rth January 2013.
Regards,
Kartikay Sharma

I thought Skype was free so why have I been charge...

I have just had a payment taken from my account by Skype. I have no idea what I'm paying for or why. I live on disability benefits and that is more than a weeks food money for something I have never used, don't want and thought was free. I now have no money for food this week. I was surprised to pay last year, i certainly didn't expect to pay again for something I can't even work out how to use.

Hi and welcome to the Skype Community,
Skype to skype video and audio calls are free. You only need to pay for calls if you are calling landline or mobile phones from Skype. Also if you have a Skype number to receive calls from landline or mobile phones you need to pay a subscription fee for that number.
Seems you purchased an annual Skype number subscription a year ago and set it up for renewal and that's what happened now. You can verify your active subscriptions on your www.skype.com/go/myaccount
Since you stated that you don't want this subscription and you are not using it we've cancelled your payment agreement and issued a refund for the payment taken. It might take a few days until that is processed and the money show up at your card's account.
Follow the latest Skype Community News
↓ Did my reply answer your question? Accept it as a solution to help others, Thanks. ↓

Why have I been charged again for downloading the djay app whenI used the same sign in but on a different computer?

I bought dajay app on one of my Macs and thoght that if I signed in with the same ID, I woudl not be charged again. ut I was.
The one I downloaded is the newer version. Couldn't find the old version!
Ideas?

Hi...
Try the app developer's support page > http://www.algoriddim.com/support/djay-mac
There's an email address available at the bottom of the page on that link.
You should be able to re download apps on all your authorized Macs using the same Apple ID for free.
You can report the issue to Apple here > Apple - Support - Mac App Store - Contact Support

HT204088 Why have I been billed twice for the same movie? Please amend my account

Yesterday I was billed twice for the same movie Women on the Sixth Floor.
Can you amend this please?

These are user-to-user forums, you are not talking to Apple here. If you have a billing issue then you can contact iTunes support here : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, BIlling & Redemption

HT201359 Why have I been extra charged for an app and have been billed twice for the same app?

Why have I been extra charged for an app and have been billed twice for the same app?

We are are fellow users here on these forums, you're not talking to iTunes Support here, we won't know why.
I don't know what you mean by 'extra charged' (have you made in-app purchases within the app, or are you in the US and need to add on your state's sales tax to the listed price ?), or have you added or changed your credit card details on your iTunes account ? If you have then each time that you do so a small temporary store holding charge may be applied to check that the card details are correct and valid and that it's registered to exactly the same name and address as on your iTunes account - it should disappear off your account within a few days or so.
Store holding charge : http://support.apple.com/kb/HT3702
If you've been double-charged then try the 'report a problem' page to contact iTunes Support : http://reportaproblem.apple.com .
If the 'report a problem' link doesn't work then you can try contacting iTunes support via this page : http://www.apple.com/support/itunes/contact/- click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

Have I been charged extra for exceeding my usage l...

Our limit is 10Gb a month; we usually use 7.5.
We did once over-run a tiny bit, but were not charged.
This month (an unusually and particularly "bad" month for Skype and iPlayer) we received a warning on 18th - and then our daughter Skyped for an hour (she's just had twins!)
Now the usage monitor says we have only used 0.02. Does that mean we have been charged for another 10Gb? If so, then we need to fetch as much as we can now, rather than waiting until next month (e.g. I have a 78Mb file to fetch, and some iPlayering to do).
If we have not been charged, then I guess we can hang on till the end of the month using only about 0.02 a day to fetch e-mails.
Is there "discretion"?

If you would like to try Live Chat they should be able to help you, as they deal with billing issues.
Long term, it may be better to upgrade to a package with more allowance, as its not much fun using the Internet, if you have to keep watching your usage.
If you are opted into BT Wifi, you could always connect to that, as that does not count against your usage.
There are some useful help pages here, for BT Broadband customers only, on my personal website.
BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

HT1725 I currently have 57 songs listed under downloads and all have been in the processing stage. I have already been charged but cannot get the song to finish. Any suggestions?

I currently have 57 songs listed under downloads and all have been in the processing stage. I have already been charged but cannot get the song to finish. Any suggestions?

Hi Little Orchard,
Welcome to the Support Communities!
Are you downloading to a computer or an iPhone, iPad or iPod Touch? I would first suggest signing out of the iTunes Store and restarting your computer or device. Then log in and look for your purchases again. If you are still not able to access your content the article below will get you connected with the iTunes Store Support.
How to report an issue with your iTunes Store, App Store, Mac App Store, or iBookstore purchase
http://support.apple.com/kb/HT1933?viewlocale=en_US
Cheers,
- Judy

Hi, we trialed from central and have bought the plus version but have still been charged for another month of the trial. Would you be good enough to refund the charge please considering we have bought the main product?

Hi, we trialed from central and have bought the plus version but have still been charged for another month of the trial. Would you be good enough to refund the charge please considering we have bought the main product?

After much back and forth drama, and the assistance of one awesome person at Apple, and also a great iTunes representitive, they have agreed to refund me.
I have not yet recieved the refund but will post here when I do.
This has been a long and drawn out headache, but I am glad that finally things seem to be set straight.

HT204053 why have i been asked for 2 times to reset my apple id password ??????????

why have i been asked for 2 times to reset my apple id password ??????????

You are being phished and spammed. Ignore these. If you reply to any of them the result is to give out the password to your iTunes account.

HT4009 i tried to purchase coins on bejewled blitz, it told me there was a problem and i have not been charged. however i checked my statement and i was indeed charged. what do i do?

hello, last friday I noticed there was a sale on bejewled blitz coins so i tried to buy some on my iphone. It took about 5 minutes of a spinning wheel and finally said "oops there was a problem you have NOT been charged" so I noticed two itunes store reciepts and a dip in my credit balance of over $50. Trying to report a problem doesnt seem to work for me, the button isnt available for some reason and i cant submit a help ticket. If anyone has had experience in this matter please help me!

Firefox 4 requires at least OS X 10.5 and an Intel Mac. There is a third party version of Firefox 4 that runs on OS X 10.4/10.5 and PPC Macs, for details see http://www.floodgap.com/software/tenfourfox
If you prefer, you can get the latest version of Firefox 3.6 from http://www.mozilla.com/en-US/firefox/all-older.html
Mozilla are working to prevent Mac users with non-compatible systems from getting the notification about Firefox 4, and also not displaying the "Download Firefox 4" button on http://www.mozilla.com

HT201335 Why have I been able to mirror from my Ipad one in the past and now I can't?

Why have I been able to mirror from my ipad 1 in the past and now I can't. Has something changed?

1) Quit App Store in multi-tasking.
•From the Home screen, click the Home button twice.
•Tap and hold on the app.
•When it starts to jiggle, tap the red in the top corner to close it;
***Please close all open apps on your phone***
2) Tap Settings.
3) Tap Safari.
4) Tap Clear History.
5) Tap the Clear History button.
6) Tap Clear Cookies and Data.
7) Tap the Clear Cookies and Data button

Why have I been prompted to refresh when don't remember any problems except slow to open? Don't think I reported this.

Why have I been prompted to refresh when don't remember any problems except slow to open? Don't think I reported this, but need to. It is a huge problem, most times takes >3 min for browser to open! I click on task bar icon and wait. Then right click & choose Moz FF. Eventually 2 screens open. I hope I don't have to refresh to clear this up. TY, Gracie

https://support.mozilla.org/en-US/kb/refresh-firefox-reset-add-ons-and-settings - ''please read what the Refresh does, and what is saved and what is removed''
When certain parameters are exceeded in Firefox operation, the internal Firefox Health Reporting feature make a "decision" inside your Firefox installation to raise that message recommending a "Refresh". It's your option to do the "Refresh" or not. I you don't "Refresh" whatever is causing your problems isn't going to be corrected or reset.
https://support.mozilla.org/en-US/kb/firefox-health-report-understand-your-browser-perf
https://support.mozilla.org/en-US/kb/firefox-health-report-says-your-browser-is-slow

HT204088 why have i been charged an extra £1.58

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