HT204088 Why is App Store saying a purchase has gone wrong

Whenever I log in to the App Store it pops up saying "A purchase has gone wrong" but I havnt purchased anything. Now I can't download anything atall

Apple ID security issues -
Have your Mom call Apple Care and ask for the Account Security Team. They can assist her with the issue.

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HT2204 Ipad app store says apple id has been disabled

I just got the ipad mini and my Apple ID works for fine for itunes, on my Macbook, and for evrything else except when I go to the app store on my ipad. Then it gives the message "Apple ID has been disabled". I have tried resetting it and also signing out, then back in, but nothing works so far. Anyone know how to fix this?

This is a useful site. Have a look. Apple ID is Disabled - Apple Club

I can't download Lion from App Store - says an error has occured. Have rebooted and contacted Apple support. Can anybody help?

Every time I try to download Lion, the download, the download appears to start, but then stops, saying an error has occured, with nothing downloaded, and the App icon disappears from the dock.
Has anybody else experienced similar?

same problem and precisely with the OS X lion up to date program.
I called apple but they said there's nothing they can do for now. there are many problems they are trying to resolve and one of them is the up to date program.
the only solution available they said is to wait. but they didn't specify for how long.
One would think that they'd test their solution well when they took the decision to make the OS available only though the appstore or at least offer a back up solution should people be unable to obtain it like it is the case for us.

What do I do when App Store say declined purchase and I don't won't that app

please help me! my friend tried to purchase a app with my credit card and didn't know, I didn't have any money on it and now when I try to purchase free apps or songs it says... log in and then goes to my payment information to say enter security code, I entry it, then it says purchase declined try using a different payment method!! I DONT know what to do please heeeelllllllpppppp ME!!!

Accepted forms of payment > http://support.apple.com/kb/HT5552
Divinefromwa wrote:
...and then goes to my payment information to say enter security code, I entry it, then it says purchase declined try using a different payment method!! I DONT know what to do ...
Contact iTunes Customer Service and request assistance
Use this Link > Apple Support iTunes Store Contact

Having problem running CC Package Manager - getting a ridiculous nonsense error saying "Oops, something has gone wrong, try again"!

Is any body able to help?
Clive

Hi Clive,
Clean up cached user login information.
Close the Creative Cloud Desktop application.
Navigate to the OOBE folder.
Windows: [System drive]:\Users\[user name]\AppData\Local\Adobe\OOBE
Mac OS: /Users/[user name]/Library/Application Support/Adobe/OOBE
Delete the OPM.db file.
Launch the Creative Cloud Desktop application.

Why would it state under the "more about this mac" that i already have10.8.3 and then in the app store say i need to "resume" do you know what i mean? is it possible i already did download mountain lion entirely once? I am confused and don't want it twice

why would it state under the "more about this mac" that i already have10.8.3 and then in the app store say i need to "resume" do you know what i mean? is it possible i already did download mountain lion entirely once? I am confused and don't want it twice

This is cause by the way the App Store checks to see if an application is installed on your system.
Basically when an app is installed it is in the Applications folder and this is where the MAS looks for them. So it looks at your purchase history for the apps you bought and looks in the Applications folder to see if they are installed. If an app is in your purchase history but not in the Applications folder the MAS says you need to install it.
For normal apps this works fine but the OS doesn;t install into the Applications folder. So the MAS sees you have Mountain Lion in your purchase history but it's not in the Applications folder and so it says you need to download it.
Hopefully one of these days Apple wil fix this.
regards

The App Store says I have updates for I-Photo and Garage Band. When I try to update I get the following message: You have updates available for other accounts To update this application, sign in to the account you used to purchase it. I only have 1 acc

The App Store says I have updates for I-Photo and Garage Band. When I try to update I get the following message: You have updates available for other accounts To update this application, sign in to the account you used to purchase it." Both apps came with my computer and as far as I know I only have one Apple account. Any thoughts? Thanks.
Karen

Thanks for you reply. I'm 99% positive that I'm using the user id and password that I used to set up my computer. That's why I'm stumped. I read the solution someone else suggested (type your user name without @gmail and create a new password. When I tried it, I was asked for my birthday. It didn't recognize it. I know I got my birthday correct. Oh well...
Karen

Took delivery of imac yesterday with pre-installed Pages, Numbers and Keynote. App store says they need updating but won't let me because I've never owned the major version of the software. I have paid like anyone else, so why can't I update?

Took delivery of imac yesterday with pre-installed Pages, Numbers and Keynote. App store says they need updating but won't let me because I've never owned the major version of the software. I have paid like anyone else, so why can't I update?

You must be signed into the Apple Store with your Apple ID or it won't work.
and
How to deal with a 100 Store Error:
Try here > Mac App Store: "An unknown error occurred (100)" when purchasing
If that doesn't help, open the Finder. From the Finder menu bar click Go > Go to Folder
Type this exactly as you see it here;
~/Library/Caches/com.apple.appstore/Cache.db
Click Go
Move the Cache.db file to the Trash.
Now here:
~/Library/Preferences/
Click Go
Move these files from the Preferences folder to the Trash.
com.apple.appstore.plist
com.apple.storeagent.pllist
Now here:
~/Library/Cookies
Click Go
Move the com.apple.appstore.plist file from the Cookies folder to the Trash.
Empty the Trash, try the App Store.

HT2589 Why did the App store make me purchase Pages again? I already bought Pages, Keynote and Numbers for my Ipad and I want to download them on my Mac Book Pro and they aren't in the purchases tab.

Why did the app store make me purchase Pages again? I already bought Pages, Numbers and Keynote for my Ipad and want to download them onto my Mac Book and they aren't in the purchases tab. I thought I would try clicking on the buy button for Pages, thinking, it would say I already purchased this app, but it didn't. Where are all my purchases? I used the same Apple ID I use for all my Apple devices. Help! I really don't want to buy them all again.

The version of Pages, Keynote and Numbers for the Mac will be different than the iOS version and will require a separate purchase.

I have been working on a document in Pages 4.3 and now it tells me I can not open the document unless I upgrade to Pages 5.2. When I look up Pages 5.2 the App store says "installed" nor can I find a "purchase" or "install" button.

My OS is 10.9.3.I've been working on a document in Pages 4.3. Now is says I can not open the document unless I upgrade to Pages 5.2. The Pages 5.2 page in the App store says "installed" nor can I find a "purchase" or "install" button. How do I get Pages 5.2?

If you have already updated to Pages 5.2 on your Mac, you may be trying to open the file with a previous version of Pages. If this is the case, you have two versions of Pages on your Mac & are trying to open Pages 5 documents with Pages 4. Are you launching Pages from an icon in your Dock? Installing the update does not change the Dock icons & it does not remove the older versions. Go to your Applications folder & launch the new Pages from there then right-click on the Dock icon & select Options > Keep in Dock.
Installing new versions of iWork has never replaced existing versions. This is nothing new. The only thing new is that the '09 apps are moved to an iWork '09 folder if they were purchased from the Mac App Store. If they were installed from disk they should already be in a separate folder in Applications.

HT204088 how to I find out the most recent deductions to my account from the app store (say, for a recent download for additional functionality on a iPad game)

How to I find out the most recent deductions to my account from the app store (say, for a recent download for additional functionality on a iPad game). Much as I try, I can't seem to get to see my account in enough detail to see what I have spent downloading apps to the ipad.

You need to punch in the passcode for any purchase right, not just for new apps??
If one of the other students, or anyone else, got access to your iTunes Store account, necessary to make any purchases, then they'd have all the information they'd need to also make in-app purchases. But an in-app purchase can only be made through the account through which the original app was purchased. Either your son bought the game (free or paid) and then shared it with someone else along with the account information (necessary to authorize the app on someone else's device), or someone else downloaded the game as well, not just made in-app purchases.
In any case, changing your iTunes Store password should now have cut off any such unauthorized activity, though of course if your son gives the new password out, you'll be back to square one.
Regards.

Why does my app store say payment method decline

why does my app store say payment method decline when i down load a free app

Are you using a debit card? I read somewhere that debit card are not being accepted by itunes. Go to settings/itunes & app store, tap on the ID there then on view account, log in and check payment details to see if they are correct.

The App Store say that my payment method is declined why and it was ok before

The App Store say that my payment method is declined why and it was ok before

Apple doesn't answer questions here. Everyone here is a user so we wouldn't know about why there is an issue with your account. If it is a bank card, then you need to check with the bank.

Why does the App store say 'download' to OSX Mavericks when i have already downloaded the update, and restarted the computer? I can't find Mavericks icon on the dashboard or launchpad either! Help!

Why does the App store say 'download' to OSX Mavericks when i have already downloaded the update, and restarted the computer?
I can't find Mavericks icon on the dashboard or launchpad either! Help!

It sounds like you've installed Mavericks. You can confirm this by clicking on the Apple located at the top left of the screen and choosing "About This Mac" from the menu. You should see a window appear with the text "Version 10.9.1" near the middle.
If it says "Version 10.9.1", then you've installed Mavericks. It still says "Download" in the App Store because you can still download the operating system after installing it. This is useful if you want to download it for a friend, or create a USB boot drive.
Morgan

Why does App store take me to a different country store, yet does not return me back

Why does App store take me to a different country store, yet does not return me back.
Im in u.s., was searching for app, was asked to change store, i did, tried downloading canadian app, was informed i had to purchase from u.s. store (is this true, even though it is a free download) then it left me there without instructions on how to return to u.s. store.
Now ipad is stuck in canadian store. How do i return to u.s. store?

You have to find an app that is only available in the US store.
If the problem is on an iPad, etc:
Go to a search engine (like google) on the iPad/iPhone Safari and type in abc app download. Then find find a link that says iTunes.apple.com/us/app/abc-player. Tap it, and it will access the App Store. Eventually, a box should pop up that asks you if you want to switch to the US store. Confirm that, and it should bring you back to the US store. You don't need to download the abc app.
If on a computer:
I haven't confirmed it yet, but I believe there is a flag icon at the bottom of the iTunes Store main page similar to the one at the bottom of this page that you can use to change your country.

HT204088 Why is App Store saying a purchase has gone wrong

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