HT204135 not able to add my hp laser jet 3330 mfp printer, I get a message that it is not currently available from the software update server. What do I do?
how can I installed my hp printer when I get a message that it is not currently available from the software update server?
The drivers are there. I see this quite often. What's happened is the supported devices list on the Mac is a little out of date. All you should have to do is disconnect the printer from the Mac, run Apple Software Updates, restart the Mac, connect the printer back to the Mac, and add the printer's queue to the Mac. You can find a little more information on this and other helpful tips in the link below. Let me know what happens.
Basic Printer Troubleshooting Steps for Mac
I am a printer tech for HP.
Similar Messages
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I keep recieving this message for months since I upgraded to the Retina MacBook Pro, "Can't install the software for the Brother HL-4070CDW series because it is not currently available from the Software Update server." I am unable to install my Brother HL-4070CDW Printer. I have manually downloaded all the software directly from Brother as well as the Brother Printer Drivers from Apple, but still can not install
That means you go here:
http://support.apple.com/kb/DL907?viewlocale=en_US&locale=en_US
to get the latest HP drivers. -
I recently upgraded to Mountain Lion, and found that I could no longer print to my HP CM1312nfi.
This is usually a problem with HP at every upgrade, but this time, they appear to have offloaded the driver download process to Apple.
My printer is connected wirelessly through a time capsule by IP address—the physical, not the virtual, e.g: 169.254.xx.xx instead of 10.0.1.x.
When I try to download the driver by bonjour or IP, I get the following error message:
Can't install the software for the Hewlett-Packard HP Color LaserJet CM1312nfi MFP because it is not currently available from the Software Update server.
Is this truly a Software Update server error, and if so, any clue when it will be resolved?
I am able to print with the generic driver as of now, but fax and scan capabilites are gone. The add fax dialog lists no devices.
Scanning is not supported on my printer model with the Hewlett Packard Print 2.12 driver. Will support be forthcoming, or did Mountain Lion brick my scanner?
Thanks for your time and attention.Of course, once I posted this, I tried again and downloaded the driver without issue.
My second question still stands, however:
Scanning is not supported on my printer model with the Hewlett Packard Print 2.12 driver. Will support be forthcoming, or did Mountain Lion brick my scanner? -
I'm trying to setup my Canon MX870 USB ink jet printer plugged into my Airport Extreme's USB port. However, I keep getting a message of; "Can't install the software for the Canon MX870 series because it is not currently available from the Software Update server." And then I have to click cancel.
The "Print & Scan" from System Preferences, can see the printer as it has the NAME: Canon MX870 series, and the LOCATION: 'the name of my network', and USE: MX870 series. But after clicking "Add", it tries to install the software (I've already installed the latest drivers however on my Mac Pro) and that's when I get this message;
"Can't install the software for the Canon MX870 series because it is not currently available from the Software Update server."
Any ideas, help would be greatly appreciated!
MartyHello Marty,
It sounds like you are not able to add your Canon printer in System Preferences. I found an article with steps you can take to resolve this:
Resolution
USB printers and Bonjour-enabled network printers
Follow these steps until the issue is addressed:
Make sure that the printer is powered on, has ink / toner, and that there are no alerts on the printer’s control panel. Note: If you cannot clear an alert on the printer's control panel, stop here and check the printer's documentation or contact the manufacturer for support.
Ensure the printer is properly connected to a USB port on the Mac or AirPort base station / Time Capsule. If the printer is a network-capable printer, make sure that it is properly connected to your home network.
Use Software Update to find and install the latest available updates. If an update is installed, see if the issue persists.
Open the Print & Scan pane or Print & Fax (Snow Leopard) pane in System Preferences.
Delete the affected printer, then add the printer again.
If the issue persists, try these additional steps:
Reset the printing system, then add the printer again.
If the issue still persists, reset the printing system again. Download and install your printer's drivers. Then, add the printer again.
Contact the printer vendor or visit their website for further assistance.
You can find the full article here:
Troubleshooting printer issues in OS X
http://support.apple.com/kb/ts3147
Thank you for posting in the Apple Support Communities.
Best,
Sheila M. -
I was having trouble printing to my HP Color LaserJet 2605dn from a Mac Pro running Mountain Lion, so I went to System Prefernces -> Print & Scan deleted it and atempted to re-add it. When I try add the printer I get this message:
Software for this printer is available from Apple. Would you like to download and install it?
After clicking Download & Install (the only option other than Cancel), I get this:
Can't install the software for the Hewlett-Packard HP Color LaserJet 2605dn because it is not currently available from the Software Update server.
What's the workaround when Mountain Lion can't find the driver?
Thanks!Sean L. wrote:
I was having trouble printing to my HP Color LaserJet 2605dn from a Mac Pro running Mountain Lion, so I went to System Prefernces -> Print & Scan deleted it and atempted to re-add it. When I try add the printer I get this message:
Software for this printer is available from Apple. Would you like to download and install it?
After clicking Download & Install (the only option other than Cancel), I get this:
Can't install the software for the Hewlett-Packard HP Color LaserJet 2605dn because it is not currently available from the Software Update server.
What's the workaround when Mountain Lion can't find the driver?
Thanks!
The 2605dn has dual Network and USB connectivity. Which are you attempting to configure: Network or attached USB?
Printer on, and if networked, use a static IP address
Print & Scan
IP
Provide printer static IP address
Select Printer Software ... HP Color LaserJet 2605dn driver (not sure about that 2600 driver)
Add
Configure Driver under Options and Supplies
I have a 1994 HP Laserjet 4m Plus set up using these steps and the appropriate driver. I just added another network printer, using the same IP address, but using the above 2605dn driver without any issue other than complaint about a redundant IP address.
Hopefully, you have already sorted this out. -
Can't install the software for the EPSON Epson Stylus Photo R2000 because it is not currently available from the Software Update server???
I am using mac osx 10.8 and now cant get print software for epson R2000 printer.After system update, my Epson Stylus SX 535WD was ''gone''. I tried in vain to add it as an IP printer (got the IP-address from the printer). The printer model is correctly recognized, software download starts -- but then the "software ... is not currently available..."
Resetting the printing system did not help. Downloading Epson Printer Drivers v2.15.1 from here
did not help either, downloading Epson Printer Drivers.
In the end, I re-installed the printer software from the original CDs. After that the printer showed up as a Bonjour Printer, and I could add it without problem.
But note: although the printer is installed now and working properly, I still get the old error message (...software ..not available...) if I try to add the printer as an IP printer !? -
I try to get Windows 7 on my iMac 21.5-inch but on the Bootcamp Assistant I get this message,"Can't install the software because it is not currently available from the Software Update server." Please help me and thank you.
I have that problem too. There's many other discussion threads as well. Either Apple doesn't realize they have a problem, or they do and simply don't care. Either way, not good.
There is a workaround that I'm going to try next. Go to this webpage:
http://support.apple.com/kb/HT5634
Scroll down to the middle of the webpage. Hit "Expand All". Now, search the webpage for the Apple product name of your computer. It should be something like "MacBook Pro, 17-inch, Early 2008". If you're unsure what you have, open "About This Mac" (upper left corner of your screen, Apple menu), and hit "More Info".
Now that you've found your computer, read across the table, to the version of Windows that you want to install (32-bit or 64-bit). Hopefully you'll find a "4" or "5" there. Click on that number, to go to the download page for the drivers that you need. If you just see an empty box there, then you're out of luck....
Hopefully there will be drivers. Download those, unzip, and then copy to a USB stick that has been formatted for MS-DOS FAT (or FAT32). Use Disk Utility to format your USB stick if necessary. Now, you have the drivers you should have gotten from the Boot Camp Assistant download. You should then be able to go back to Boot Camp Assistant and follow the instructions from there.
Hope it works!
Josh -
Trying to add Windows 7 with boot camp to a Macbook Pro
HI
while i download windows support
that time this message comeing"can't install the software because it is not currently available from the software update server. boot camp"
i can't use apple keyboard and multi touch keyboard in windows.
pls help me -
Can't install the software because it is not currently available from the Software Update server...what does this mean? I'm trying to install windows 8.1 on my early 2009 iMac. I double check with telephone support to make sure I am able.
Assuming you are referring to the Windows Support software, normally it means the download server is busy or off line. If you know what version of the support software you need you can get it here: http://www.apple.com/support/bootcamp/downloads/
But in your case since you have an early 2009 iMac, your computer does not support Windows 8.1. See this table from: http://support.apple.com/kb/HT5634
iMac (24-inch, Early 2009)
4
DVD
DVD
iMac (20-inch, Early 2009)
4
DVD
DVD -
This is the the alert I keep getting when i try to add this new printer
"Can't install the software for the Samsung CLX-3180 Series because it is not currently available from the Software Update server."
Im am having BIG problems getting my printer to be recognizedwater bar wrote:
I am getting the identical error message for an HP Officejet 7200 series printer.
First there is a message that software is available from Apple. You click to get it. Then it tells you that it is not currently available from the software update server.
I am running OS 10.8.2. Printer is on my home network (not USB).
I went to the Apple Software Dowload site and re-downloaded the latest "HewlettPackard Printer Drivers" (v.2.12) and installed them (twice). No dice.
Anybody found a way around this problem?
I solved all print related issues by avoiding HP, worst software I ever saw, this may not work for you though. -
Can't install the software for the Brother MFC-9440CN because it is not currently available from the Software Update server....how do I get the driver then..it ised to work in my old mac..but cant print to it in my new unit
Download the Brother Mountain Lion drivers here.
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Can't install the software because it is not currently available from the Software Update server. this is the message that i get a few days now that i am trying to install windows through boot camp to my macbook!does anybody knows what i can do????
You keep it on the usb stick for after you boot into Windows. From Windows you install the Windows Support software on the stick. Do you realize that you need to buy and install Windows? The Windows Support software you downloaded is only the Windows drivers for your hardware.
Read the Boot Camp installation instructions and help guides located here: http://www.apple.com/support/bootcamp/ -
Since upgrading to Mavericks, my Canon MP980 printer no longer works. I've tried deleting the printer and adding it again. I've downloaded the driver software from Canon. My Mac dropbox tells me "the selected printer software is available from Apple", but when I click to download it, the process ends with my mac saying the software is not currently available from the software update server.
Open Finder and click on Go > Go to Folder. Then type
/Library/Printers/Canon
and press Enter. This will show the BJPrinter and iJScanner folders. You could try moving or trashing this folder and then installing the driver that you downloaded from Canon again. -
OS 10.8.3 driver fail iP100 Canon "...not currently available from the Software Update server"
I've downloaded the driver several times. rebooted - verify pref's - and it still gives me the same message. very very very very annoying.
"Can't install the software for the Canon iP100 series because it is not currently available from the Software Update server"
Mac OS 10.8.3 all updates current.
Please help anyone.
thanks!Try downloading and installing the drivers from here:
http://support.apple.com/kb/DL899
Hope this helps. -
Hi,
I've been trying for days to download Windows support software via Bootcamp assistant but it always fails with message 'Can't install windows software because it is not currently available from the software update server.'
Anyone else had problems or success with this?
Thanks in advance.9thdoc wrote:
I'm getting a similar but distinct error message in snow leopard: Download could not continue. "The windows support software is not available" and have no original snow leopard instal disc with me.
Your issue is completely different. You are running Snow Leopard. There is no download for Windows Support software for Snow Leopard, hence the error you see. Snow Leopard Windows Support software is on the Snow Leopard installation disk.
You need the Snow Leopard installation disk or a replacement for it.
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