HT204150 Contacts only show phone numbers, no names?!

My wife's iPhone 4S has suddenly lost its info. All contacts are just phone numbers, no photo stream etc., as if it's lost icloud back up , even it's never been backed up. I've rebooted it (off/on) and no difference.
I've had this happened to my iPhone 5 last year, but not sure what I did and I back mine up every night over wifi.

plug the phone back into itunes and sync the phone.

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