HT204161 Action required: Your AOL Username login must transition to Apple ID

received this notice requesting change of my Apple ID - is this really required?

JM Bell wrote:
received this notice requesting change of my Apple ID - is this really required?
Yes.
https://support.apple.com/en-us/HT204268

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Problem with: Action Required: Your AOL Username login must transition to Apple ID

In the early days of the iTunes store, it was possible to log in and make purchases with an AOL screen name. This has since been discontinued. In March 2015, Apple sent out a message to legacy iTunes account holders who have not yet converted their iTunes accounts from an AOL screen name to an Apple ID.
However, the conversion program seem to be completely mismanaged and full of glitches and problems. If Apple does nothing about this, the company will face costly class action lawsuits by disgruntled consumers who purchased music but will in the future be prevented from playing it.
I tried to follow the directions, but I am not able to log into the iTunes account under the AOL screen name. I tried to initiate a password recovery through the recovery email, but the recovery message with the re-sent link never arrives.
I contacted Apple support several times. During very lengthy (several hours long) conversations, we were able to locate the account. However, I was told that Apple cannot reset the password and give me access to the account - I should contact AOL. My appeals that this would be illogical because AOL does not have the power to change passwords on an iTunes store account were ignored, and it was clear that each Apple employees I spoke with just wanted to push the problem on someone else.
So I contacted AOL and was told that they have nothing to do with this. Nevertheless, we reset the password for the AOL screen name. As I predicted, this made no difference for the iTunes account: I still cannot log in.
Today I contacted Apple again, and after we we made certain that I we identified the correct iTunes account, the Apple employee manually initiated a recovery e-mail sent to me. However, the confirmation message I received refers to resetting the existing Apple ID (not the iTunes store account we are trying to turn into an Apple ID).
Clearly, there is a glitch in the system. It somehow intermingles and confuses information from the Apple ID and the AOL Screen Name / iTunes store ID and thinks that we are trying to reset the Apple ID.
Apple's response was ridiculous: Talk to AOL. (I already have done that and established that changing the AOL SN password does not allow me to gain access to the iTunes account).
This is my 4th call to Apple. Each lasted several hours (including hold time). Now I've been on hold for about 3 hours while I'm waiting to talk to a higher tier tech support person.
Does anyone have similar problems with this conversion? Any solutions?

You need to sign in with just the user name. not with the @aol.com at the end.
Example: If your AOL username is AOLUSERNAME & your AOL email is [email protected], you must log in with only AOLUSERNAME & your AOL email password & it will prompt you to change it. You can’t use your @aol email, it must be something else.

Action Required: Your AOL Username login must transition to Apple ID

I have had this email a couple of times in the last few days...
the other day I created my Apple ID for my daughters IPhone and there was nothing about this popping up despite downloading the latest iTunes on my other laptop.
Here is the EMail - Is it Genuine?
Our records indicate that you have been using your AOL Username to sign in to the iTunes Store, App Store or iBooks Store.
After the 30th March 2015, AOL will no longer support your ability to sign in to iTunes Store, App Store or iBooks Store. In order to continue using store features, including the ability to access your previously purchased content, you must transition from signing in with your AOL Username to signing in with an Apple ID.
To make this transition, simply sign in once more with your AOL Username to iTunes on your Mac or PC. You will automatically be taken through a few short steps to complete the process.
When the process is complete, your new Apple ID will allow you to continue to purchase and download music, films, TV shows, apps, books and more. Additionally, your Apple ID will allow you to access other Apple services, such as iCloud and the Apple Online Store.
This transition does not affect any AOL services that you may be using with your AOL Username.
AOL Usernames which have not been transitioned to Apple ID will permanently lose access to iTunes Store, App Store, and iBooks Store after the 30th March 2015. Apple will be unable to provide support for AOL Usernames which are not transitioned by this date.
To learn more about this transition, visit                    support.apple.com/kb/HT204268.
Regards,
iTunes Store team

You need to sign in with just the user name. not with the @aol.com at the end.
Example: If your AOL username is AOLUSERNAME & your AOL email is [email protected], you must log in with only AOLUSERNAME & your AOL email password & it will prompt you to change it. You can’t use your @aol email, it must be something else.

Action Required: Your Microsoft Certification Access Code Is About To Expire

Hello Sir .
Sir i received an email with the title "Action Required: Your Microsoft Certification Access Code
Is About To Expire"
sir the email have guide for me to log in to MCP website .
According to this email i have received an email that contain information about MC ID and ACCESS code for MCP website.
But sir i don't received any email containing that information.
So what the solution for me .
how MS can resend the email that contain information about MC ID and ACCESS CODE.
because i have not received any email like this.
Thank you sir.

Hi,
Please contact you Microsoft regional support center and explain your issue to them:
http://www.microsoft.com/learning/en-us/help.aspx
Danny van Dam
MVP, MCC

Action Required - Your subscription will be cancel...

HI, I received this message today. I hope this is a sick joke as the payment for this year skype subscription was made on January 03rd, 2012...Since when do 365 days expire in less that 60 (31days for January and 29 for February)???
"The credit/debit card ECMC-SKYPE xxxxx you currently use for your subscription payments will expire at the end of the month.
This will cause your subscription to terminate at the end of the current billing period, which is on Mar 1, 2012."
Apologies may be accepted.

franki wrote:
1.) Will my service be terminited prematurely on 6/1? If so, send me a refund.
2.) I will not update my virtual account until I need to extend my subscription sometime in June.
Hello,
1. No it won't. Your Plan will remain in force until the next renewal date (7/09/12) in your case.
2. That's fine.
TIME ZONE - US EASTERN. LOCATION - PHILADELPHIA, PA, USA.
I recommend that you always run the latest Skype version: Windows & Mac
If my advice helped to fix your issue please mark it as a solution to help others.
Please note that I generally don't respond to unsolicited Private Messages. Thank you.

Action required - your subscription is expiring in...

This is from an old account that I could not get access to, and the Skype help told me that the old account had been cancelled. I get this message every day, and it just keeps extending the date.
Now I'm feeling like this is some type of SPAM attack.
Please assist.
Jody James

can you check if there an option to unsubcribe in those emails? If the account is indeed already cancelled, I think you can just send a request to the customer support to stop sending emails to your email address.
CONTACT SKYPE CUSTOMER SERVICE | HOW TO RECORD SKYPE VIDEO CALLS | HOW TO HANDLE SUPICIOUS CALLS AND MESSAGES | WINDOWS PROBLEMS TROUBLESHOOTING | SKYPE DOWNLOAD LINKS
MORE TIPS, TRICKS AND UPDATES AT
skypefordummies.blogspot.com

Action Required: Your book could not be delivered to the iBookstore

Hi Everyone,
I had a book up on iBooks without any problems but an editor found a couple of corrections that needed to be addressed. Those are now corrected but the problem I am running into now is right after the package is delivered, I get an email telling me that the book could not be delivered to the iBookstore. The message tells me that two image files are too large (larger than two million pixels). This is perplexing to me in a couple of ways; 1.) I did not edit any of the image files, only text and 2.) the filenames mentioned in the email are no where in the original Pages document.
If anyone has some suggestions, I'd greatly appreciate it!!
Many thanks

You think it's a book?
's going to approve?

Re: Action Required - Your subscription will be ca...

I received this email as well. My subscription was paid in full and is good until July 2014. There is no way to contact Skype directly, but do expect some clarification. If they cancel my subscription, then I too demand a refund.

Skype SUPPORT seems to be confused. I rcvd same msg (several times now) I rcvd a help ticket response to cancel my card and then re add it, but that wont work, without cancelling my prepaid subscription. Some of the selections wont 'click'. Im frustrated by their lack of support and sending of meaningless msgs and answers that dont make sense. Im wasting time trying to get a simple issue resolved. Relying on this 'community' to run the Skype business since they dont seem to understand what their own system is doing ?
Didnt someone take over Skype ? I thought it was a reputable company that might offer support

I cannot change my username despite Itunes telling me I must change it from my aol username. All support has told me is to log in and I will be cued to do so. This doesnot happen. This is my 4th attempt at help.

Itunes sent email that said I had to change username from aol account. I have logged out, logged in again and no cue to change this pops up. I have attempted 3 different times to get help and each time, someone tells me to do the SAME EXACT THING THAT I HAVE DONE 20 TIMES AND HAD NO EFFECT. The only thing that itunes allows me to do is change my password NOT MY USERNAME.

Details of the upgrade process are at Convert your AOL Username to an Apple ID, however you only need to make this change if your AppleID is based on an AOL screen name rather than an email address that ends in say @aol.com or @aol.co.uk.
The fact the you've tried signing out and in again without being promoted suggests your Apple ID is based on your email address and therefore nothing needs to be done.
tt2

I am reading about this conversion from an AOL username to a new Apple ID. Is this legitimate and will I lose access to purchases?

is this conversion from an AOL username to a new Apple ID legit? Will I lose access to purchases?

Hi Kellyezvous,
Thanks for participating in the Apple Support Communities.
The conversion from AOL Username to Apple ID is legit, and you will not lose access to your iTunes Store purchases as a result of this change.
For more information, see this Apple Support page:
Convert your AOL Username to an Apple ID - Apple Support
You must convert your AOL Username to an Apple ID to maintain access to the stores and to content you purchased previously.
Apple can't provide support for AOL Username accounts that aren't converted by March 31, 2015. The conversion process applies only to AOL Usernames. You don't need to convert an Apple ID that ends in @aol.com. Also, this transition doesn't affect any AOL services that you use with your AOL Username.
Cheers,
Jeremy

My order have a status: "Payment action required: We are unable to obtain an authorization for the credit card you provided. Please contact your card issuing bank. Please update your payment method to continue with this order". But i paid from AmEx.

My order have a status: "Payment action required: We are unable to obtain an authorization for the credit card you provided. Please contact your card issuing bank. Please update your payment method to continue with this order". But i paid from AmEx. And my money blocked when i see it in internet banking.

Have yuo contacted AmEx? From what you describe it seems like AmEx is blocking the charge.
You can contact iTunes if you want by:
Contact iTunes

ACTION REQUIRED!YOUR BUSINESS OR EDUCATION INSTITUTION'S CONTRACT IS CURRE

ACTION REQUIRED!YOUR BUSINESS OR EDUCATION INSTITUTION'S CONTRACT IS CURRENTLY UNDER REVIEW WITHAPPLE. PLEASE CONTACT YOUR INSTITUTION'S PURCHASING AGENT FOR MORE INFORMATION.
Has anyone ever seen this before? I ordered the new macbook pro today but I received that message in my order status.
Please help!!!!!!!

WITHAPPLE.
Sounds like a phishing attempt. They want your Apple Store information in a reply to the e-mail to steal your identity. Apple generally is good in their e-mails about spelling, spacing, and punctuation. Whenever you see something remotely unEnglish about an e-mail, suspect it to not be real. Verify with the store you ordered from that there is an investigation. DO NOT RESPOND TO THE E-MAIL directly or through links in the e-mail.

HT204268 Can't get past the credit card screen when converting AOL username to Apple ID

After adding my credit card info when converting my AOL username to an Apple ID, I get the following pop up message: "Your request is temporarily unable to be processed. Please try again later." I have tried for two days now. I have changed the credit card, changed the new apple ID, and my personal information, all resulting in the same error message.
Anyone have any suggestions? I am using iTunes 12.1.0.50

Sure thing. Here are my steps:
1) Login with AOL screen name into iTunes.
2) Pop up appears with the message "You need to change your account to use an Apple ID...". I select "Update Account".
4) "Change to Use an Apple ID" screen appears. I select "Continue".
5) "Edit Apple ID Details" screen appears. I then enter my email and password for a NEW Apple ID. (Note: If I enter in an email of an existing Apple ID, I get an error and cannot pass the screen. If I enter in a truly new email for a new Apple ID, the error disappears). Once info is in, I select "Continue".
6) "Review Your Address" screen appears. I can also update credit card information here. The Security Code is missing by default, so I must enter it in. If I enter in a wrong Security Code, I get an error to "Please enter valid Security Code". Once I enter in the correct info, I select "Continue".
7) Pop up appears with the message "Your request is temporarily unable to be processed. Please try again later."
I have gone through this process a number of times, trying to change things slightly in various screens to see if I get a different result. It appears I simply cannot get past the "Review Your Address" screen.

Why can't I log into an app on my ipad when it works on my iphone? Specifically ones that require my U-verse login to view.

I am unable to use some of the tv viewing apps that require my ATT Uverse login. They apps such as NBCSports work fine on my iphone, but when I try to use it on my ipad, I get a user not authorized message.

You can use iCab Mobile to log into your iCloud.com account on the iPad. You must identify iCab as a desktop browser. I use iCab Mobile and I identify it as Fire Fox 4.0 for Mac. I can log into my account this way.
I do NOT have iCloud email so I'm not positive that you can log into the email this way, but IF I recall correctly from reading a couple of other posts, it will work.
If you want to take a chance, download iCab for $1.99 (I think). I can tell you this much - it is a superior browser to Safari on the iPad in just about anyway that you can imagine - even if you can't access your iCloud mail.

I lost my MacBook calendar when I performed the action required by 5 May although I have all information on my iPhone and iPad. How do I restore the data on my iCal calendar?

I have performed all the relevant actions required before 5 May to conform with Apple instructions. I have lost my calendar on my MacBook although all is still OK on my iPhone and iPad. I have tried various ways to restore the data including going to MobileMe but I have been unsuccessful. I have tried to merge the information from my iPhone but this did not work either. My Contacts and mail are all OK. Coincidentally I am also unable to access my external hard drive which is working in itself (it is warm and whirrs when activated) but my back ups are failing. Any ideas out there?

Hi bsavino2,
Welcome to the Support Communities!
The article below may be able to help you with this issue.
Click on the link to see more details and screenshots.
iTunes Store: Changing account information
http://support.apple.com/kb/HT1918
Frequently asked questions about Apple ID
http://support.apple.com/kb/HT5622
Using your Apple ID for Apple services
http://support.apple.com/kb/HT4895
Cheers,
- Judy

HT204161 Action required: Your AOL Username login must transition to Apple ID

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