HT204161 I was watching a movie on my Apple TV and suddenly it stopped. I noticed I was logged out. Then I tried logging in again and I keep getting a message "cannot connect to iTunes". I restarted the Apple TV three times and tried again each time. I am
I was watching a movie on my Apple TV and suddenly it stopped. I noticed I was logged out. Then I tried logging in again and I keep getting a message "cannot connect to iTunes". I restarted the Apple TV three times and tried again each time. I am stuck Help please
There's an issue currently that a lot of us are experiencing in that we all get the error message "iTunes is currently unavailable; please try later"
It's an issue with Apple and we're awaiting an update re this
I've posted a topic in regards to this after having a long conversation with Apple support this morning and will be receiving a call from their tech team tomorrow to run through it further
As it stands iTunes cannot be accessed via ATV's and nor can it be streamed via AirPlay from iTunes to the ATV
However I can access all films/iCloud content via my Mac Mini with no issues!
Similar Messages
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I am trying to download a free app to my iPhone 4, but after entering my correct password I get the message "Cannot connect to iTunes Store". The only option is to hit OK which achieves nothing. How can I connect to the store?
Might be help for you here > Can't connect to the iTunes Store
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When I try to connect my IPad to ITunes store, I get a message "cannot connect to ITunes store".
Hello, Darktowerfan1.
Thank you for visiting Apple Support Communities.
Here are a couple articles that I would recommend going through when experiencing this issue.
Troubleshoot issues on an iPhone, iPad, or iPod touch
If you haven't been able to connect to the iTunes Store:
Make sure your date, time, and time zone are correct in Settings > General > Date & Time.
Note: Time Zone may list another city in your time zone.
Make sure that your iOS software is up to date by tapping Settings > General > Software Update (iOS 5 or later) or connecting your iOS device to iTunes and clicking Check for Update on your device's Summary page.
Check and verify that you're in range of a Wi-Fi router or base station. If you're on a device with cellular service, make sure that cellular data is turned on from Settings > General > Cellular.
Note: If connected to cellular data, larger items may not download. You may need to connect to Wi-Fi to download apps, videos, and podcasts.
Make sure that you have an active Internet connection. You can check the user guide for your device for help with connecting to the Internet.
Make sure that other devices (portable computers, for example) are able to connect to the Wi-Fi network and access the Internet.
Try resetting (turning off and then on again) your Wi-Fi router.
If the issue persists, try troubleshooting your Wi-Fi networks and connections.
Can't connect to the iTunes Store
http://support.apple.com/kb/ts1368
iOS: Unable to use webpages or services that require cookies
http://support.apple.com/kb/TS4207
Cheers,
Jason H. -
I keep getting an error cannot connect to iTunes store on my iPhone
I keep getting an error cannot connect to iTunes store on my iPhone
Can't promise it will fix it, but I tried everything mentioned on other boards to no avail.
What finally worked was resetting my AppleID password so that it met the new password requirements. I suppose it's worth trying that. -
HT1414 Why do I get a message "cannot connect to iTunes" when I try to update or buy apps?
I cannot update apps or buy apps. I get a message "cannot connect to iTunes". Why?
Saw this on another post.
Applecare Senior Advisor Txx Bxxx (I have his contact info in an email he just sent) just confirmed with me that the problem people are having with the App Store not loading is an apple issue with there servers, ITS NOT YOUR IPAD so don't go restoring it! It's not happening to everyone however but they are looking into it, its really hit or miss.
In the meantime ...........
The Complete Guide to Using the iTunes Store
http://www.ilounge.com/index.php/articles/comments/the-complete-guide-to-using-t he-itunes-store/
Can't connect to the iTunes Store
http://support.apple.com/kb/TS1368
iTunes: Advanced iTunes Store troubleshooting
http://support.apple.com/kb/TS3297
Best Fixes for ‘Cannot Connect to iTunes Store’ Errors
http://ipadinsight.com/ipad-tips-tricks/best-fixes-for-cannot-connect-to-itunes- store-errors/
Try this first - Reset the iPad by holding down on the sleep and home buttons at the same time for about 10-15 seconds until the Apple Logo appears - ignore the red slider - let go of the buttons.
This works for some users. Not sure why.
Go to Settings>General>Date and Time> Set Automatically>Off. Set the date ahead by about a year.Then see if you can connect to the store.
Cheers, Tom -
I'm trying to download apps , it's keeps coming up with "cannot connect to iTunes Store" any ideas on a resolution ?
Try this:
1. Go to Settings>General>Date and Time>Set Automatically>Off
2. Set the date ahead by a few months
3. You should then be able to connect to the store -
I am getting a message cannot connect to itunes store on my iphone
I am getting a message cannot connect to itunes store on my iphone
Try here > Can't connect to the iTunes Store
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I am trying to open my apps store but i am getting this message cannot connect to itunes store
Cannot open apps store i am getting message cannot connect to itune store
Do you have a good wifi connection?
The Complete Guide to Using the iTunes Store
http://www.ilounge.com/index.php/articles/comments/the-complete-guide-to-using-t he-itunes-store/
Can't connect to the iTunes Store
http://support.apple.com/kb/TS1368
iTunes: Advanced iTunes Store troubleshooting
http://support.apple.com/kb/TS3297
Best Fixes for ‘Cannot Connect to iTunes Store’ Errors
http://ipadinsight.com/ipad-tips-tricks/best-fixes-for-cannot-connect-to-itunes- store-errors/
Try this first - Reset the iPad by holding down on the sleep and home buttons at the same time for about 10-15 seconds until the Apple Logo appears - ignore the red slider - let go of the buttons.
This works for some users. Not sure why.
Go to Settings>General>Date and Time> Set Automatically>Off. Set the date ahead by about a year.Then see if you can connect to the store.
Cheers, Tom -
Hello,
I just purchased an iPod Touch, and I get the message "Cannot connect to iTunes" on my device - any ideas about what I need to fix? Thanks!Can't connect to the iTunes Store
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I have followed almost every step mentioned on forumns. I have upgraded IOS to 6. But I just cannot connect to iTunes from my iphone 4s. Everything else like WiFi, 3G etc works perfectly. I can even connect to App Store to download applications.
Does anyone have a magic trick to make it work?. I dont want to try Restore unless its a last resort.."is this just a scam by itunes not to engage with problems?"
Of course not.
http://www.apple.com/support/contact/ -
When I try to update my Credit Card information in the app store and submit, I get a message, "cannot connect to iTunes, try again later" and "iTunes is unable to process your request, try again later" My billing info IS CORRECT.
Unpower it. If it still happens on a restart give it time - Apple's servers sometimes have glitches.
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IPad app store message "Cannot connect to iTunes store"
Recently my iPad (wifi) & my husband's iPhone (AT&T)have been unable to connect to the app store or iTunes. We get the message "cannot connect to iTunes store". The only thing that I have done recently is download a kindle book & add a Bluetooth keyboard. The keyboard was never paired with the iPhone so I don't think that could be the issue. The iPad & iPhone have both been updated, but that hasn't resolved the issue. There was no problem connecting to iTunes through the PC to run the update. Why would both devices suddenly have the same problem? One is wifi & one is 3G so it's not the connection. They have nothing in common except the error. Any help would be appreiciated since this is getting frustrating. Thanks!
Hi, Thank you! I did as you suggested but it didn't work. So, this time I cleared all apps out of the tray, signed out of my account at the store, and did a hard reboot. Then on my desktop I signed out of my account in iTunes and then synced. I have signed back into the store on the iPad but still get the same message.
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I have tried to correct error message by updating iPad, iTunes and security but still get same message "cannot connect to iTunes store?
it only happens for previous purchases - if you have a computer you can try to download your purchase history there and then just sync them to your device - http://support.apple.com/kb/ht2519 - http://support.apple.com/kb/ht1386.
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if i open passbook on iphone 5, it always say cannot connect to itunes, any fix from apple tech support? and whats the reason for this problem? why do we have to figure it out and not even apple can give answer??
actually i found out how to fix it
1 sign out of apple account
2 close down passbook app
3 change year to 2013
4 reopen passbook and sign in at the button with your apple ID
5 change the time to auto update and it should work from now on.
this worked for me let me know if it work for you:) -
I am trying to purchase something on itunes. I type in my apple id password and then I get the message cannot connect to itunes store..
Am having the same issue
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